C Blount Location: Odenton, MD 21113 ... tical, interpersonal, and communicative skills. Qualifications: Over six years experience in the Mortgage industry, and over 10 years in the Customer Service Field, with extensive knowledge in the Microsoft XP suite applications, to include MS Outlook, WordPerfect, QuickBooks, Data Entry and Internet services. Also knowledgeable in Adobe Acrobat 6.0 (PDF viewer). Work History: Operations Manager, Garden of Prayer SDA Church, (June 2007- Present)Overseei ng 40 employees while working for different organizations.Ha ndled cash inventory and processing payroll. Coordinating schedules and handling any customer service issues that may arise.Mortgage Originator, Allied Home Mortgage Capital Corp. ( ...
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K Proctor Location: Stevensville, MD 21666 ... rship issues. Proven management and leadership skills commitment to excellence and collaboration. Exceptional communication, writing and interpersonal skills. Professional role model with the ability to interact effectively with individuals and groups on various levels.PROFESSIO NAL EXPERIENCEIntern ational Union of Bricklayers & Allied Craftworkers 11/07 - 01/10 Washington, DC Assistant Manager, Membership DepartmentManage the daily membership database operations utilizing strong leadership skills to ensure service levels and objectives are met using a high level of efficiency and accuracy.Defines staff responsibilities , activities and deliverables within the membership department. ...
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D Givens Location: Baltimore, MD 21218 ... /400 Highly adapted to Business practices and procedures.Excel lent working knowledge using Windows 2000, Office XP, Microsoft Excel, Microsoft Word, Access, and Care ConnectionAbilit y to use office machines and Telecommunicatio n systems.A team player, acknowledged as "Total Quality Customer Service Professional."Ex cellent Public Relations and Interpersonal Communications Synopsis of Achievements Achieved company goals or exceeded them with 98% to 100% efficiency, monthly.Received multiple awards for Customer Service Achievement and Team Spirit. Provided direct contact with providers increasing reliability and accuracy.Created customer satisfaction which led to preferred request of my s ...
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A Blackwell Location: Baltimore, MD 21206 ... t Program Director 09/06-present Baltimore City Public School System/E.D. Program Baltimore, Md Specific duties require me to help transition student into main stream. I'm in charge of eight employees; all scheduling of classes with the students IEP goals has to be in place. Help them to learn how to control the behaviors that have placed them in this environment. Communicate with parents, P.O. officers, judges and North Avenue. Paperwork, attend meetings. Make sure the program is running smooth. Special Education Substitute Teacher 10/00-2006 Care Resources Baltimore, Md Specific duties required me to teach in Baltimore City Public Schoo ...
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L Akiyode Location: Bowie, MD 20721 ... inter-personal and leadership skills. Prioritizing workload and balancingconflic ting demands. Experience Aug 2003-Dec 2009 Verizon Wireless Columbia, MDSenior Customer Service Rep Communication with customers via telephone, e-mail and regular mail. Managed the database records, drafting status and Customer's issues. Suggested new products that increased earnings and sales. Apr 2001 - Feb 2002 Maxim Staffing Houston, TXSenior Data Entry Clerk/ Admin Assistant Supervised in the entry of Client's entry in the database. Managed 10 representatives, and also followed up with Clients by Phone Implemented training course for new recruits - speeding profit ...
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V Whims Location: Frederick, MD 21704 ... rious aspects of a running call center and how to management relates to a company’s overall success. Keeping in contact with customers and associates not only in house, but in different fields of work - talking to and getting first hand knowledge in terms of addressing needs from an operational and productivity stand point as well as of company procedures. Every day is different, learning opportunities present themselves in many ways as do different approaches to solutions. I look forward to the challenges accompanying assignments and would hope to bring clear solutions that would not only help clients, but also increase productivity as well. Education: Graduate Frederick High Schoo ...
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S Griffin Location: Temple Hills, MD 20748 ... ion of the company, I receive incoming calls from clients and assist in locating their scheduled transportation, cancel trips, arrange for new trips, assist the drivers with pull-out assignments, move trips, and help them find locations not clearly depicted on their maps or GPS System. Duties also include receiving incoming calls and transferring the caller to the department they need to ensure they are properly taken care of by Customer Service. Essentially the position entails troubleshooting for clients and drivers so that both are satisfied and the client gets to their destination in a timely manner. October 1995 - February 2007 THE SHARE GROUP, INC. (202) 223-34441000 Connecticut ...
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J Murphy Location: District Heights, MD 20747 ... top priority. SKILLS PROFILE Proficient in general office skills; typing (45-55 wpm), file management, bookkeeping and, professional phone manner. Strong computer skills; Working knowledge of Microsoft Suite and some Adobe programs; Word, Excel, Power Point, Photoshop, Illustrator, etc. Exceptional organizational and planning skills. Outstanding interpersonal, customer services and communications skills. Quick learner; interpret information accurately and able to organize and complete a project efficiently. Extraordinary problem solving skills. Enthusiastic, energetic, positive manner; outgoing personality; goal driven; excellent team player. EMPLOYMENT Convergence Marketing ...
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J Westcott Location: Rockville, MD 20853 ... ss improvement strategist adept at minimizing risk exposure and service delivery gaps. Demonstrated ability to develop business plans, execute the implementation of new projects, policy and protocols and effectively communicate change . Characterized as a dynamic, passionate, and resilient leader who infuses desire in others to support the mission through modeling the core values and culture of the organization.ARE AS OF EXPERTISE Consumer and Real Estate Lending OperationsContac t Center & Support Unit DeploymentBranch Administration & SecuritySales Program Development & LeadershipQualit y Assurance & Risk Mitigation ProgramsPolicy & Procedure Manual Development Cust ...
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T Pate Location: Oxon Hill, MD 20745 ... ntative, Washington, DC* Provide expeditious/high quality customer service* Open accounts/cross-s ervice new products* Conduct credit reviews and advise members* Generate and disburse loans (monthly average $300k to $500k)* Answered Call Center Phone requests* Manage Satellite Branches (Woodson High, FDA, Gallaudet Univ. Young America Works High)* Hired, trained, and supervised Student Interns from Woodson High to work for HEW* Work closely with Marketing and Business Development to create promotions for Satellite Branches* Met with Financial Wellness Committee and introduced new ideas to create growth and fina ...
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