Customer Service Manager Jobs in Maryland

Job Title: Xcelerate - Client Services Manager Company: EDGAR Online, Inc Location: Rockville, MD Description: EDGAR Online is the leader in XBRL financial reporting and information solutions, providing sophisticated information products and services to financial, corporate and advisory professionals. Our I-Metrix Xcelerate XBRL reporting solution is currently used by over 50% of the companies currently filing to the SEC. We have built the only XBRL historical database in the world for the US market and have been leaders in shaping the XBRL market in the US as the SEC moves to mandating it as a standard for reporting in the US. We seek an energetic and talented individual to both manage our Client Services group and to support our clients as we work together to submit and approve tagged XBRL financial data, as part of the SEC's filing mandate. The successful candidate will have an excellent knowledge of US GAAP, competencies with technology structures such as XML, and excellent communication/client management skills. This position will report to the Xcelerate Client Services Manager. Job Responsibilities · Coordinate and manage the activities of other Client Services representatives. · Determine 'best practices' and future strategies for the department. · Oversee client interaction and client relationships throughout the translation process. · Communicate effectively with clients as US GAAP tag choices are discussed/questioned. · Research, evaluate, and document abilities of competitive XBRL products. · Develop specification documents for product enhancements from client and competitor analysis feedback. · Retrieve product enhancements from development team and work with marketing on client informational materials (website, brochures, presentation, etc…). · Retrieve product enhancements from development team and work with clients proactively to understand upcoming changes. · Coordinate with XBRL Taxonomy Team to cross-pollinate knowledge of new accounting standards and communicate any effect of new pronouncements on the translation process to clients and the Marketing team. · Maintain general knowledge of structural changes to the XBRL language (i.e. SEC and XBRL US pronouncements) · Stay abreast of any new or altered SEC Validation requirements. Qualifications · Excellent verbal and presentation skills; the ability to communicate both internally and demonstrate leadership externally to stakeholders · Solid Client Services management background · Advanced knowledge of US GAAP · Minimum 3 years of auditing experience · Knowledge of XML and database structures preferred · CPA accreditation · Bachelor Degree in Accounting preferred · Knowledge of IFRS a plus · Advanced skills with Microsoft products (Excel, Word, PowerPoint) · Knowledge of XBRL a plus

Job Title: Call Center Manager Company: Company Confidential Location: Baltimore, MD Description: A leading employer in the Baltimore area is seeking a dynamic Call Center Manager. The Call Center Manager is responsible for managing the day to day operations of a 60+ employee call center/customer service division, as well as planning and implementing call center strategies, systems and processes. This includes driving improvement in customer satisfaction, employee development and retention, and overall operational efficiencies.Additional responsibilities:Provide leadership and direction to team supervisors in a service center environment. Provide coaching and support in developing management skills, team motivation, and individual growth and development. Hire, develop, coach, support and mentor staff members in order to maximize employee performance.Provide direction and effectively lead by example to ensure that all services are meeting the stated business objectives on a timely basis, with excellent quality.Effectively establish and monitor departmental goals, ensuring that both service level and budgetary targets are achieved.Identify opportunities for continuous improvement and efficiencies. Communicate department and organizational objectives and goals.Foster and facilitate inter-departmental communications and share best practices and process improvements.QualificationsBachelor’s degree in Business-related field; Master’s degree preferred A minimum of 5+ years’ call center management experience. Strong leadership and decision making ability with a proven track record for making sound business decisions, setting direction and managing goals to success, achieving high quality operational results and customer commitment. Proven background in improving the customer experience, achieving budget targets, and improving operational performance. Excellent strategic, analytical, and problem-solving skills with a proven track record of high performance in a fast-paced environment. Must have outstanding collaboration skills with proven ability to work across the organization to accomplish shared goals. Strong attention to detail with the ability to organize, prioritize, and multitask effectively. Proven experience in change leadership. Strong team player with demonstrated experience in developing high-performance teams Excellent influencing skills, verbal and written communication and relationship management skills. Demonstrated process improvement and service improvement skills. Client service focused with excellent project management skills. Advanced understanding of contact center technology and terminology. Proficiency in Microsoft Office products.

Job Title: Customer Service Manager Company: Location: Baltimore, MD Description: Customer Service Manager **Note must have experience working in a distribution envirnoment Products Manufacturing & Production Sales / Marketing - Customer Service Full-time United States - Maryland - Prince George's County - Upper Marlboro Base Salary - $45,000 - $65,000 Benefits - Full Commission Compensation - No Bonus Eligible - No Overtime Eligible - No Relocation Assistance Available - No Interview Travel Reimbursed ? No 5+ to 7 years of experience Management Experience Required - Yes Minimum Education - Bachelor's Degree Willingness to Travel ? Never Responsible for managing customer service and process control functions. Strong ability to train and motivate staff in providing best-of-breed customer service. Utilizes in-depth knowledge of company products and programs. Supervises and trains Customer Service Personnel. Develops and maintains metrics to support process improvement initiatives within the company. ESSENTIAL FUNCTIONS - Develops and implements procedures pertinent to the effective and efficient operation of Customer Service. - Monitors programs and procedures to ensure on-time delivery and customer satisfaction. Maintains in-depth working knowledge of Products systems and processes. - Sets performance standards to meet service goals of company. Coaches Customer Service Team in order to achieve high performance. - Structures the training agenda for department members. - Measures Customer Service Representative performance and makes employment decisions. - Provides feedback to the company regarding service failures or customer concerns. - Provides feedback to Operations team to ensure all customers have accurate and timely information on order status and/or changes. - Works continually towards self-development to stay current on customer service, sales and supervisory procedures & practices. - Assists Customer Service, Sales, Warehouse, Purchasing and Accounting Personnel in troubleshooting orders that require special handling. - Responds to customer inquiries and problem solving in a professional and effective fashion. - Acts as a resource in resolving customer issues brought to the Department by utilizing our Products process knowledge and strong skills in negotiating and selling. - Develops and publishes process metrics in support of departmental process improvement initiatives. SUPERVISORY RESPONSIBILITIES Controls the flow of work for Customer Service Representatives. Responsible for evaluating job performance, recommending salary actions, interviewing and hiring, training, disciplining, scheduling, granting time off, promotions and terminations EDUCATION QUALIFICATIONS / REQUIREMENTS Bachelor's degree and 1 to 2 years of related experience and/or training; or equivalent combination of education and experience in customer service management within a distribution environment. KNOWLEDGE, SKILLS AND ABILITIES - Experience in customer service management within a distribution environment. - Experience in customer service experience within a value-added sales environment. - Leadership: a demonstrated ability to lead people and get results through others. - Planning: an ability to think ahead and plan over a 3-12 month time span. - Management: the ability to organize and manage multiple priorities. - Customer service systems development and deployment. - Problem analysis and problem resolution at a functional level. - Employee training and development. - Strong customer orientation. - Excellent interpersonal and communication skills. - Process Improvement: ability to identify process improvement opportunities, participate in implementation of change, and development of related measurements. - High performance teams and a strong team player. - Commitment to company values. - Computer proficiency. - Negotiation skills. PHYSICAL DEMANDS AND WORKING ENVIRONMENT SEDENTARY - Exerts up to 10 lbs. of force to lift, carry, push, pull, or otherwise move objects. Sitting most of the time, but may involve walking or standing for brief periods of time.

Job Title: FT HOURLY CUSTOMER SERVICE SUPERVISOR Company: Location: Waldorf, MD Description: Christmas Tree Shops - FT Hourly Customer Service Supervisor Waldorf, MD Christmas Tree Shops is growing and so is our need for more talented associates. We are looking for experienced associates who have a passion and reputation for delighting our customers, leading and growing associates, and driving merchandising and operational excellence. We offer a distinctive, fast paced, and dynamic retail environment where you can truly make a difference AND have a very real opportunity to grow your career! If you are looking for a retail growth company that values both its people and its customers, and has a winning track record, and even brighter future, your search is over ? you have discovered Christmas Tree Shops! We offer competitive salaries. Specifically we are seeking a Customer Service Supervisor in our Waldorf, MD store opening this Fall: Key Responsibilities: · Coordinates coverage for and trains staff for Service Desk Functions, may perform Service Desk functions as required · Responds to and Solves Customer Service Inquiries · Perform Cash Office Functions, researches discrepancies, follows up on all overages/shortages, maintains cash accountability · Monitors Cashiers and Customer Flow · Directs and Monitors Cart Retrieval Process · Coordinates and Monitors Merchandise Returns · Prepares and Monitors Front End Area for Efficient Operations · Trains Cashiers Qualifications: · Previous Retail Experience Preferred. · Must have sufficient availability to work required schedules · Ability to train/work in an existing Christmas Tree Shops store. Mileage/Tolls will be reimbursed. · Ability to effectively communicate verbally and in writing with customers, associates and managers. · Ability to read and interpret documents and reports such as: cash variance, sales reporting, various forms of tender, price tags, merchandise descriptions, in store signs, safety rules, operating and maintenance instructions and procedure manuals. · Ability to perform basic addition, subtraction, multiplication and division. · Ability to continually stand regularly bend, twist, stoop, climb (step stool/ladder) and reach handle, process, lift and push merchandise and equipment up to 30 lbs. · Ability to operate electronic point of sale/register system, PC, cash office equipment, electronic label/ticket machine and public address system. We offer competitive wages, comprehensive benefits and generous merchandise discounts at Christmas Tree Shops and the other Bed, Bath & Beyond divisions. For immediate consideration, please click on the apply link below to apply to this job.

Job Title: Customer Service Supervisor, PIT Company: AirTran Airways Location: Baltimore, MD Description: Title: Customer Service Supervisor, PITLocation: PA-PittsburghAssist the station manager in fulfilling responsibilities of coaching, teaching and motivating and set a positive example of all station team members* Ensure all station team members are thoroughly trained, coached and empowered to provide world class service to each of our customers.* Support the establishment of an environment within the station that fosters mutual trust, respect and an appreciation for the contributions of all AirTran team members.* Actively promote the highest possible level of safety and safety awareness in all aspects* Execute approved fiscal and personnel programs in a manner that supports overall corporate objectives* Accomplish continuous reviews and evaluations of all station processes* Achieve and strive to exceed agreed goals for on-time performance, customer compliments and complaints and mishandled baggage* Establish and execute procedures that enhance operational readiness, security, safety and the appearance of all station facilities and equipment.* Understand and enforce all corporate standards for dress, conduct and attendance.* Complete required reports, audits, and special assignments in a professional manner* Participate in local focus groups that seek was to minimize costs and maximize revenue* Outstanding written, verbal communication and customer service skills* Previous leadership experience and associate degree desired* Ability to coach, motivate and develop future AirTran supervisors* Knowledge and understanding of AirTran station operations, including FTWEB* Work record, which reflects the highest moral and ethical standards* Commitment to excellence innovation and personal responsibility/accountability* Ability to work nights, weekends and holidays* Belief and support of AirTran Airways' Guiding Principles: Safety, Courtesy, Pride, Teamwork, and Innovation* Eligibility to work in the United States without sponsorship* Ability to provide 10 years of employment, education, unemployment history per FAR 108.33* Successful completion of FBI criminal history check that reveals no felony convictions in most recent 10 years

Job Title: Technical Operations Manager, Customer Service and Technical Support (TAC) Company: Infinera Location: Annapolis Junction, MD Description: Technical Operations Manager, Customer Service and Technical Support (TAC) SummaryThe role and goals of Technical Operations Manager is to provide managerial and technical leadership, day-to-day operations oversight, and management of all operational aspects of Technical Operations Engineers and their work with customer network events and issue resolution. This includes fault-tracking, managing, and resolving reports identified in the process. The Manager may be required to interface with customers from early stages of product trials through field implementations. If required, he/she will participate in presentations of Infinera Customer Service and Technical Support (CS&TS) capabilities including fault resolution, event management, and event analysis / communication. Responsibilities also include contributing in customer operations meetings, working to resolve action items resulting from the operations meetings, interfacing and supporting technical partners/resellers and handling escalations from customers, account teams and Professional Services. The Technical Operations Manager is also required to communicate operational data to Headquarters, Operations Executive Team, Engineering and/or Product Line Management. The Operations Manager will represent the interests of the customers with internal engineering, development and manufacturing teams in addition to aiding with escalations, as appropriate. The role may require travel on a national scale in support of customer meetings. Responsibilities Manage Technical Operations personnel Must be available via cell phone or pager 24x7 while on call Must be flexibility to work rotating and/or off-hour shifts and rotate on-call duties Manage Call Center partners Manage First Line Maintenance partners Manage escalations from customers, account teams and Professional Services Represent Infinera CS&TS in customer operations meetings Provide accurate and detailed weekly operations status reports Manage organizational performance through Operations Science and Metrics Attend executive meetings, if required Ensure accurate incident tracking in CSM Quickly allocate and disseminate resources Provide periodic and annual performance reviews for subordinates Evaluate and hire new employees Provide input for strategic enhancements Requirements Candidate must possess excellent leadership, inter-personal, oral and written communication skills and technical knowledge of optical networking standards (SONET/SDH, DWDM/CWDM and G.709 digital wrapper technology). Candidate must also possess ability to articulate broad range of technologies including LAN/WAN, IP and emerging technologies and carriers’ OAM&P practices and procedures in working with customers and customer account teams. 7+ years direct (people) management experience is required. Experience in a 24X7 optical / transport network operation environment preferred. Experience in leading cross functional teams and projects are required. Bachelor’s degree in Engineering or related field (BSEE/BSCS). Advanced Degree a plus or equivalent work experience.

Job Title: Customer Service Manager Company: Avalon Bay Communities Location: Baltimore, MD Description: Customer Service ManagerJob ID: 6909Location: US-VA-AlexandriaExperience (Years): 3Posted Date: 1/4/2010Category: Property Management - Onsite - Customer ServicePosition Type: Full TimeJob Type: Non ExemptCompany: VA005 - Avalon at Cameron CourtLong Term Incentive Eligible: NoRequired To Live On-Site: NoApply for this job:Your application choices are:* Apply for this jobonline* Refer a friend to this jobMore information about this job:Overview:Come be part of an award-winning company! AvalonBay Communities is the proud recipient of the 2007 "Property Management Company of the Year" and the 2005 "Development Firm of the Year" awards, as presented by the National Association of Home Builders. AvalonBay, an S&P 500 company, is in the business of developing, redeveloping, acquiring, and managing luxury apartments in the multi-family housing industry. We are looking for enthusiastic, customer-service focused individuals to be a part of our award-winning team. So if you're looking for a rewarding career opportunity with the top property management organization in the country, we'd like to hear from you! We are looking for the right candidate to join our Residential Services Team as a Customer Service Manager.Responsibilities:The Customer Service Manager's overall responsibility is to:* Implement programs and services to residents and prospective residents of an assigned community to contribute to AVB s annual business goals.* Communicate with residents to ensure residents are knowledgeable regarding community s services, operating procedures and issues/events.* Respond to inquiries and requests from prospective residents.* Respond to resident requests and work with residents to minimize/resolve problems and complaints. Follow through to ensure issue is resolved.* Coordinate resident service issues with appropriate community staff such as maintenance, concierge, leasing, and management and ensure resident issues are resolved in a timely manner.* Assists in the development, implementation and monitoring of programs to maximize revenue, control expense, improve customer satisfaction and manage on-site personnel.* Implement or direct the implementation of all applicable AVB policies and procedures.* Ensure compliance with all federal, state and local laws, specifically Fair Housing regulations.Qualifications:Qualified candidates will have 3 years of multi-family leasing experience for a large complex apartment community, a mid/high-rise community, a multi-community leasing assignment, or a lease-up community. Associate s degree preferred.

Job Title: Customer Service Manager Trainee ( FOREST HILL_21050) Company: Schwan Food Company Location: Forest Hill, MD Description: Schwan Food Company - Show all jobs for Schwan Food Company Company : Schwan's Home Service, Inc. Job Title : Customer Service Manager (Formerly Route Manager) Description : This outside sales position is responsible for selling a variety of frozen food to new and existing customers throughout an assigned route sales delivery area. The position is also required to build new customers and operate a commercial motor vehicle. Flexible schedules and routes may now be available in your area. DUTIES & RESPONSIBILITIES Sells and delivers frozen food and other company products to up to 120 customer's homes or places of business. Completes all assigned route and building days according to schedule determined by manager. Follows guidelines of Good Sales Practices, such as including but not limited to; displaying products, calling on all customers, following up on missed/not at home customers, professional demeanor and good hygiene. Seeks out and establishes new customers for the route system in the assigned areas. Makes sales presentations to prospective customers. Informs customers of new products and any special services. Addresses service complaints and works to resolve them. Communicates complaints and resolution to manager in a timely manner. Conducts daily safety inspections and safe operation of the commercial motor vehicle as required by regulation and company policy. Federal Stamp Program, company policies and Federal DOT compliance; compliance to state and federal traffic laws required. Filed daily sales reports via computer and completes all paperwork, and hand-held computer preparation for the next day in accordance with corporate procedures. Accounts for and turns in all forms of payment collected each working day at the designated depository in accordance with corporate procedures. EOE --> Company : Schwan's Home Service, Inc. Job Title : Customer Service Manager (Formerly Route Manager) Description : This outside sales position is responsible for selling a variety of frozen food to new and existing customers throughout an assigned route sales delivery area. The position is also required to build new customers and operate a commercial motor vehicle. Flexible schedules and routes may now be available in your area. DUTIES & RESPONSIBILITIES Sells and delivers frozen food and other company products to up to 120 customer's homes or places of business. Completes all assigned route and building days according to schedule determined by manager. Follows guidelines of Good Sales Practices, such as including but not limited to; displaying products, calling on all customers, following up on missed/not at home customers, professional demeanor and good hygiene. Seeks out and establishes new customers for the route system in the assigned areas. Makes sales presentations to prospective customers. Informs customers of new products and any special services. Addresses service complaints and works to resolve them. Communicates complaints and resolution to manager in a timely manner. Conducts daily safety inspections and safe operation of the commercial motor vehicle as required by regulation and company policy. Federal Stamp Program, company policies and Federal DOT compliance; compliance to state and federal traffic laws required. Filed daily sales reports via computer and completes all paperwork, and hand-held computer preparation for the next day in accordance with corporate procedures. Accounts for and turns in all forms of payment collected each working day at the designated depository in accordance with corporate procedures. EOE City: FOREST HILL State: MD Zip: 21050 Country: United States of America Job ID: schwanservice- Register to View _FOREST%20HILL_21050_Jan_22_2010__3%3a58PM Job Channel: USA-MD Customer Service Posted: 01/25/10

Job Title: Fortune 500 Company Seeks Customer Service Managers Company: Location: Annapolis, MD Description: Aflac®, a Fortune 500 company is a world leader in corporate benefit packages, and is seeking an Account Executive to manage commercial accounts in the Baltimore/Washington area. Aflac®, has earned such honors as being included in Fortune magazine's list of the 100 Best Companies to Work For in America for the 11th consecutive year. Aflac has also been included on both Forbes magazine's annual list of America's 400 Best Big Companies for eight years and on Fortune magazine's list of America's Most Admired Companies for seven consecutive years. Ethisphere magazine included Aflac on its list of the World's Most Ethical Companies for the third consecutive year in 2009. We are looking for enthusiastic, career-minded, self-motivated individuals to work in a professional business environment. Extensive management opportunities are available. If you are new in the field, we will provide the best training in the industry. If you are experienced in business management and marketing, we will give you the support to ensure your success. Our position includes: The most competitive compensation plan in the industry. A stock bonus plan. A residual income for life. Management opportunities. Achievable Incentives including 5 all-inclusive trips per year! Classroom education and field training. A Non-captive contract. FACTS ABOUT AFLAC:* Founded in 1955 Recently achieved 90% national brand-name recognition Has over $50 billion in assets Insures more than 40 million people worldwide Insures more than 319,000 payroll accounts To schedule an interview, please contact: Register to View

Job Title: Part-Time Customer Service Manager Company: Location: Baltimore, MD Description: We're a small technology company in downtown Baltimore looking for a part-time customer service manager to help us provide first-class service to our individual and business customers. You would be responsible for taking and making phone calls, sending and answering emails, working with our team to find solutions to customer issues, and tracking our performance in customer service. Position includes some administrative responsibilities and computer work. Experience in customer service, good verbal skills, and strong organizational abilities would all be valuable. About 20 hours per week, on a flexible schedule (e.g. 9am-1pm M-F, or 9am-4pm M-W-F, etc.) Please send resume or summary of your background & skills to the email address on this posting.