Customer Service Manager Jobs in Maine

Job Title: Customer Service Manager Trainee ( SANFORD_04073) Company: Schwan Food Company Location: Sanford, ME Description: Schwan Food Company - Show all jobs for Schwan Food Company Company : Schwan's Home Service, Inc. Job Title : Customer Service Manager (Formerly Route Manager) Description : This outside sales position is responsible for selling a variety of frozen food to new and existing customers throughout an assigned route sales delivery area. The position is also required to build new customers and operate a commercial motor vehicle. Flexible schedules and routes may now be available in your area. DUTIES & RESPONSIBILITIES Sells and delivers frozen food and other company products to up to 120 customer's homes or places of business. Completes all assigned route and building days according to schedule determined by manager. Follows guidelines of Good Sales Practices, such as including but not limited to; displaying products, calling on all customers, following up on missed/not at home customers, professional demeanor and good hygiene. Seeks out and establishes new customers for the route system in the assigned areas. Makes sales presentations to prospective customers. Informs customers of new products and any special services. Addresses service complaints and works to resolve them. Communicates complaints and resolution to manager in a timely manner. Conducts daily safety inspections and safe operation of the commercial motor vehicle as required by regulation and company policy. Federal Stamp Program, company policies and Federal DOT compliance; compliance to state and federal traffic laws required. Filed daily sales reports via computer and completes all paperwork, and hand-held computer preparation for the next day in accordance with corporate procedures. Accounts for and turns in all forms of payment collected each working day at the designated depository in accordance with corporate procedures. EOE --> Company : Schwan's Home Service, Inc. Job Title : Customer Service Manager (Formerly Route Manager) Description : This outside sales position is responsible for selling a variety of frozen food to new and existing customers throughout an assigned route sales delivery area. The position is also required to build new customers and operate a commercial motor vehicle. Flexible schedules and routes may now be available in your area. DUTIES & RESPONSIBILITIES Sells and delivers frozen food and other company products to up to 120 customer's homes or places of business. Completes all assigned route and building days according to schedule determined by manager. Follows guidelines of Good Sales Practices, such as including but not limited to; displaying products, calling on all customers, following up on missed/not at home customers, professional demeanor and good hygiene. Seeks out and establishes new customers for the route system in the assigned areas. Makes sales presentations to prospective customers. Informs customers of new products and any special services. Addresses service complaints and works to resolve them. Communicates complaints and resolution to manager in a timely manner. Conducts daily safety inspections and safe operation of the commercial motor vehicle as required by regulation and company policy. Federal Stamp Program, company policies and Federal DOT compliance; compliance to state and federal traffic laws required. Filed daily sales reports via computer and completes all paperwork, and hand-held computer preparation for the next day in accordance with corporate procedures. Accounts for and turns in all forms of payment collected each working day at the designated depository in accordance with corporate procedures. EOE City: SANFORD State: ME Zip: 04073 Country: United States of America Job ID: schwanservice- Register to View _SANFORD_04073_Jan_22_2010__3%3a59PM Job Channel: USA-ME Customer Service Posted: 01/25/10

Job Title: Customer Support Supervisor - ABT Company: IDEXX Laboratories, Inc. Location: Westbrook, ME Description: Company: IDEXX Laboratories, Inc. Job Title: Customer Support Supervisor - ABT Jobid: idexxlabs-*87A Register to View E8 Job Location: Westbrook, ME, 04092, USA Description: Customer Support Supervisor - ABTfunction SendResume() Job Title: Customer Support Supervisor - ABT City: Westbrook State: ME Country: United States Job Summary: We are seeking aCustomer Support Supervisorto provide leadership, direction and supervision for the Above and Beyond team. Provide constant improvement of Customer Elevation processes, implement and communicate improvements or changes to the process. Work closely with Customer Support and the lines of business to ensure Customer's needs are met, act as the customer liaison as customer issues are being resolved. PRIMARY DUTIES AND RESPONSIBILITIES: * Direct reporting of Customer Support Representatives. * Responsible for staffing, scheduling, recruiting, interviewing, and hiring new employees. * Ensure implementation of new hire and continuing education programs. * Responsible for employee development. * Provide timely and consistent feedback to representatives regarding performance toward goals. * Responsible for call elevation, resolution and follow up. * Along with Customer Support and Field Sales, develop/enhance the customer elevation process. Work with IT to implement system changes necessary * Continuously communicate and Educate the Field on the elevation and resolution process * Develop/enhance systems and methods to track and report on elevations, workloads per rep, cases in progress and closed cases * Utilize reports to track and report on team performance * Set and track goals and objectives to continuously improve team performance * Collect and analyze data to identify issues, develop actionable recommendations to address and provide constant process improvement * Develop, implement, and maintain policies and procedures to ensure IDEXX quality customer service. * Act as liaison between customer support and IDEXX lines of business for shared ideas and processes regarding quality customer service, and product innovations and promotions. * General support for all members of the customer support team. * Other duties as assigned Qualifications: MINIMUM QUALIFICATIONS: EDUCATION:B.A. or B.S. in Biology or Chemistry or related field preferred, or equivalent experience. EXPERIENCE:Customer support management experienced required. Experience working in a collaborative, matrix organization REQUIRED SKILLS AND ABILITIES: * Management and supervisory skills. * Ability to handle difficult customer situations with tact. * Strong business acumen * Strong customer service skills. * Strong problem solving skills. * Strong analytical and process skills * Ability to make decisions and use independent judgment. * Ability to lead teams, receive constructive feedback, and build team base activities. * Possess a strong telephone presence. * Ability to prioritize, multi-task, and delegate duties. * Strong communication skills both verbal and written. * Ability to communicate professionally with both internal and external customers. * Ability to listen to and comprehend information and feedback. * Work with minimal supervision. PHYSICAL DEMANDS: * Some travel. * Work appropriate shift and hours. WORK ENVIRONMENT:Normal office environment. No unsolicited Employment Agency resumes are accepted. Post Date: 03/17/2010 Job Code: 10-0362 Apply Now

Job Title: Call Center Manager Company: Location: Portland, ME Description: Call Center Performance Manager needed to review performance and production reports to ensure that goals are being met. Pays $14 per hour For additional information and immediate consideration, apply now.