Customer Service Manager Jobs in Louisiana

Job Title: Airport Customer Service Supervisor Company: US Airways Group Location: New Orleans, LA Description: Responsible for the supervision, direction and monitoring of personnel to ensure our customers are receiving the best possible service. Responsible to ensure personnel comply with established rules and regulations. ·       Plan and coordinate operational activities and communicate with other station personnel, other departments and vendors as required.·       Responsible to ensure the protection and security of customers and company property at all times. ·       Ensure quality service is provided in all areas of responsibility including facilities, customer handling, equipment and appearance of personnel. ·       Responsible for maintaining station records, completing reports and any other administrative support required by Station Management. High school diploma or GED. ·       Three years experience in an airport and /or customer service environment. ·       Employees may not be on an attendance or disciplinary level.      ·       Must remain in the position for one year.

Job Title: Outbound Call Center Manager Private Membership Resort Sales Company: Ocean Canyon Properties Location: Bossier City, LA Description: Ocean Canyon Properties, Inc. one of the fastest growing companies in the private RV membership resort industry, and vacation membership industry is seeking a highly motivated individual to manage our outbound sales call center in Shreveport/Bossier City, Louisiana. OCP’s resorts are located in Arkansas, Texas, Louisiana, Alabama, and Georgia, with a corporate office in Texarkana, TX. Position Description The Call Center Manager must have demonstrated the ability to effectively lead, manage, and motivate a staff of 15+ call center representatives. The Call Center Manager is expected to exceed established production goals of setting sales presentation appointments at Ocean Canyon’s private vacation membership resorts. Ocean Canyon’s call center leads originate from the Company’s marketing channels and from purchased list leads. Outbound calling will require call center reps to introduce the lead to Ocean Canyon’s resorts and explain an offer to visit the Company’s private membership resorts. The Call Center Manager is responsible for controlling labor costs within budget guidelines and exceeding quotas on setting appointments for sales presentations at Ocean Canyon’s private membership resorts. The Call Center Manager will oversee payroll and maintain sales presentation scheduling and tracking at the Company’s resorts through Salesforce.com. Ocean Canyon has Computer Integrated Telephony (CTI) for outbound call management and lead tracking. The Company does not use outbound predictive dialers and allow the agents to manage and “click to dial” their own assigned leads. The Call Center Manager should have experience with using and managing a call center with CTI. The Call Center Manager will assist and train call center representatives on the pitch to set sales presentation appointments and will also confirm (TO) call center representatives appointment sets. The Call Center Manager is expected to lead daily staff motivational meetings and posses the skill set to build team loyalty. The Call Center Manager will be responsible for opening and closing the call center office and enforce standard policies and procedures set forth by the company. Requirements At least one (1) year call center Management required. Candidate must have demonstrated the ability to multi-task and be goal oriented, and have excellent written and oral communication skills. Candidate must have demonstrated the ability to work well in fast-paced environment. Candidate must have excellent Interpersonal skills and have the demonstrated ability to train one on one and in larger group setting. Computer skills required: MS Word, Excel. Power Point skills are desirable. Benefits Ocean Canyon Properties offers unlimited potential for motivated professionals, attractive compensation package including competitive salary with commissions and bonuses, and full benefits including medical insurance, and vision insurance. The position offers a base salary of $30,000 per year, plus commission, bonus, health care benefits, paid company holidays, paid personal time paid, and vacations. A successful candidate will have the opportunity to earn $50,000+ per year. Ocean Canyon Properties is an Equal Opportunity Employer. Local applicants only, please. Relocation costs not covered.An offer of employment will be contingent upon successful completion of a background investigation. We maintain a Drug-free work environment. OceanCanyonbottom.jp

Job Title: Client Services Manager Company: Administaff Client Location: New Orleans, LA Description: This position will report into the SVP Operations and will be responsible for providing excellent customer service to internal and external customers and maintaining an efficient and effective auction management function.   ·            Serve as effective leader and motivator for the Member Services team ·            Responsible for management of Buyer and Seller account handling and overall customer satisfaction. ·            Facilitate effective and expeditious verification and quality control processes for auctions ·            Manage auction approval ·            Ensure proper management and direction of inbound and outbound customer query and response process. Ensure proper management and direction of inbound and outbound customer query and response process working in tandem with the Trade Services team ·            Serve to promote and ensure compliance with Customer Service SLAs by entire team ·            Responsible for effective internal communication of account status, auction status and  client issues amongst Operations management and other departments (Sales/Liquidity desk) as needed ·            Closely coordinate with Trade Services staff to ensure seamless communication and effective customer service at all times ·            Work to refine and enhance customer service issue handling and tracking including progression of current systems in place and roll-out of new systems ·            Serve to promote and ensure compliance with customer service SLAs among entire team ·            Track productivity of  team through maintaining and monitoring performance metrics ·            Maintain an environment of continuous improvement throughout the department and motivate team to improve processes and increase efficiency ·            Maintain a thorough understanding of Exchange agreements and rules and procedures and ensure that Member Services actions and interactions with customers are in compliance with these standards. ·            Work with Operations management to enhance ongoing client communication platform with TRE including welcome and training material collateral, ongoing customer reach outs, survey’s etc. ·            Maintain effective documentation of procedures and other collateral e.g. scripts, FAQs ·            Conduct or administer training programs to enhance Member Services staffs’ skill – this will include utilizing the suite of Administaff programs ·            Other special projects, as necessary

Job Title: Assistant Manager / CSR Company: Confidential Location: Houma, LA Description: Local Finance Co looking for 2 yrs experience Asst Mgr/CSR. Please fax resume to: Register to View

Job Title: Managers, Assistant Manager, Customer Service Representatives Company: Check Into Cash Inc Location: Oakdale, LA Description: CHECK INTO CASH, INC. is a growing financial services organization with 1200 plus locations adding new products daily. We recognize that our success is due to our people and have a fabulous package including a super training program, competitive pay, excellent benefits & A TERRIFIC BONUS PROGRAM! To join our team, you must possess excellent communications and people skills. Collection background a plus but not mandatory. If you're that person, then contact us immediately! YOUR CAREER AND SUCCESS ARE WAITING.    Positions available in Oakdale, LA area Check out our website! at www.checkintocash.com     ;

Job Title: CUSTOMER SERVICE MANAGER - 3 -4 yrs BigBox Retail Exp. Company: Location: Monroe, LA Description: Please email your resume subject: CSM Store 567 As part of the management team, the Customer Service Manager is responsible for ensuring the highest level of customer service throughout the store and is a role model and leader who must solve problems, make informed decisions and manage the department wisely in order to achieve maximum results. As part of the management team, the Customer Service Manager is responsible for the day-to-day management of the front end, overseeing the functioning of the cash registers and supporting equipment, and all duties of the cashiers. Responsibilities include staffing, training, scheduling, inventory control, equipment maintenance, and loss prevention. SKILLS AND COMPETENCIES: ? Ability to provide outstanding customer service ? Ability to develop and train associates and build relationships ? Ability to manage front end operations effectively ? Ability to process information/merchandise through computer system and register system ? Ability to maintain a fair, consistent set of standards as they apply to work force ? Ability to adjust priorities and manage time wisely in a fast-paced environment ? Ability to communicate in a clear, concise, understandable manner, and listen attentively to others ? Ability to operate all equipment necessary to perform the job REQUIREMENTS: ? 2+ years of Retail Management experience within a Big Box or Specialty environment ? Ability to work a full-time schedule including nights, weekends, and holidays ? Ability to handle a multi-million dollar sales volume ? Strong interpersonal, communication, organization and follow-through skills

Job Title: Manager/CSR Positions Company: Location: Baton Rouge, LA Description: Nationwide Auto Glass Company : Looking for a motivated person to work in a fast pace office : Good Pay plus comm. with good benefits : please e-mail resume to jade Register to View

Job Title: Customer service/ Mgrs. Company: Location: New Orleans, LA Description: We are seeking out-of-the-box people, 18-25. It is MANDATORY THAT YOU HAVE A GREAT ATTITUDE. Must enjoy working with the opposite sex. No experience needed. Position available immediately, please call Register to View

Job Title: Managers, Assistant Manager, Customer Service Representatives Company: Check Into Cash Inc Location: Lake Charles, LA Description: CHECK INTO CASH, INC. is a growing financial services organization with 1200 plus locations adding new products daily. We recognize that our success is due to our people and have a fabulous package including a super training program, competitive pay, excellent benefits & A TERRIFIC BONUS PROGRAM! To join our team, you must possess excellent communications and people skills. Collection background a plus but not mandatory. If you're that person, then contact us immediately! YOUR CAREER AND SUCCESS ARE WAITING.    Positions available in Lake Charles and Sulphur, LA area Check out our website! at www.checkintocash.com     ;

Job Title: Call center manager Company: Location: Shreveport, la Description: Company is currently seeking a call center manager to lead team memebers. Benefits with this job including dental and health insurance. Pay starts at $15 an hour. Salary/Wage: $15/ hour to start • Location: Shreveport • Post ID: 3375270