Customer Service Manager Jobs in Kentucky

Job Title: Commercial Lines Account Manager / CSR Company: Allied Professional Resources Location: Louisville, KY Description: Commercial Lines CSR –Accounts Manager Job Summary Commercial Lines: Manage and service a book of commercial lines business ( small, medium, or large accounts). Work with a commercial lines producer(s) in handling all the inside service work associated with the client’s program, including marketing, all endorsement activity, routine coverage questions, problem solving, renewal control, preparation of formal proposals, checking and booking policies. Knowledge of basic insurance products and pricing tools are essential. Must be P&C licensed. Designations are a plus. Competencies: Minimum of 3 years Commercial Lines experience in an independent agency Excellent verbal and written communication skills Ability to handle multiple tasks and projects Excellent organizational and time management skills Self Motivator Applied or AMS experience a plus . Please send all resumes to Jay D. Mays  Register to View    Register to View Base Salary Range: Experience will determine compensation package, but will pay top of the scale for the right candidate.

Job Title: Call Center Manager Company: Location: Louisville, KY Description: Pay will commensurate with experience. Full benefits available. Must be able to motivate, train and develop employees. to apply please go to http://career-network-louisville.com?414457

Job Title: Customer Service / Call Center Manager Company: Signature Hardware Location: Erlanger, KY Description: Status: Full-time LOCATION: Erlanger, KY Full-time, Salaried, Management position overseeing our Customer Service group. The CSR group consists of 16 hourly Customer Service staff members selling decorative plumbing, lighting, and hardware products in a call center environment. Responsibilities include oversight of staff and the smooth operation of the Customer Service department. **Only candidates with previous experience in Call Center / Customer Service Management need apply.** ESSENTIAL DUTIES: • Coach CSR’s with problem resolution and job performance. • Further develop training program and CSR manual for the Customer Services Group. • Create and devise guidelines that allow the CSR group to resolve issues at first customer contact. • Provide strong leadership to the group promoting professionalism and efficiency. • Conduct Supervisor & staff meetings as appropriate. • Create effective performance evaluations for staff members. • Interface with team members daily. • Apprise Senior Management of issues, as necessary. • Pro-actively seek personal professional development through the use of articles, books, and classes. • Exhibit professionalism, confidentiality, commitment and respect within the organization. • Interview, hire and terminate employees as needed. • Perform other duties as requested by Senior Management. Hours: Monday – Friday 08:30 am – 5:00 pm, and as needed to ensure the smooth operation of the Customer Service Department Pay rate and Benefits: • Position is Full Time and pay will be commensurate with experience. • Quarterly profit sharing bonus (Eligible after 3 months of employment.) • Employer/employee funded 401-K retirement plan after 1 year of employment. • 13 Paid Time Off days per year plus 7 paid holidays. • Employer sponsored Anthem major medical and Met-Life dental plan (Employer pays 80%). (Available after 60 days of employment.) • Long Term disability and Life Insurance Coverage at 2x annual salary. (Employer pays 100%) (Available after 60 days of employment.) • Direct Deposit. TO APPLY, INCLUDE THE FOLLOWING: • Résumé, including salary history, and cover letter outlining relevant experience. Requirements should be sent to Register to View Calls regarding this position will not be accepted. • Minimum 5 - 10 years of Customer Service / Call Center management experience required. • Proven ability to effectively coach, mentor and develop team members. • Ability to effectively manage multiple direct reports, projects simultaneously. • Ability to work independently and be self-directed. • Excellent verbal and written communication skills. • Strong computer proficiencies to include Microsoft Word, Excel and Outlook.

Job Title: Customer Care Supervisor Job Company: ACS Location: Pikeville, KY Description: Customer Care Supervisor Job Affiliated Computer Services, Inc. (ACS) is expertise in action. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive.If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.Directs and/or manages all activities associated with Call Center operations, including developing and implementing policies and procedures on systems.Establishes and implements performance and service standards.Develops and implements process and/or operational improvements to enhance efficiency and effectiveness of operations.Ensures productivity meets or exceeds service and quality standards.Develops departmental budget and controls costs.Previous call center experience preferred. Must be flexible to shift/schedule.All other duties as assigned.ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling Register to View or by sending an e-mail to Register to View -inc.com.

Job Title: Customer Service Manager Company: The VanDerbeck Group Location: Petersburg, KY Description: Answers in Genesiswww.answersingenesis.org Customer Service ManagerSummary and Scope:Oversees customer service associates in all aspects of their responsibilities and assists them as needed to create a positive customer experience. Handles daily customer service inquires and complaints that are outside the scope for associates. Maintains adequate coverage in the department reassigning responsibilities as work flows dictates. Motivates the CSR team to meet monthly sales objectives.Oversees group reservation in all aspects of their responsibilities and assists them to help make the group’s visit a positive one. Monitors calls to observe employee’s demeanor, technical accuracy, and conformity to company policies. ObjectivesHire, train and coach CSR team to meet monthly sales and service objectives.Work with other depts (marketing, product development and IT) to create sales promotions and incentives, design new ideas for selling products, using technology to better meet dept goals.Oversee Group Reservation Team ensuring customer satisfaction goals are met or exceeded.Provide Customer Service and Group Reservation relief as needed.Duties and Responsibilities:Manages the day-to-day operations including staffing and coverage. Develops customer service policies and procedures to ensure consistent customer service satisfaction. Motivates customer service associates for “suggestive” selling. Outlines customer service specials, both monthly and special promotions. Coordinates with marketing and product development to ensure customer service has the most up-to-date product information. Reviews all sales sheets, including Answers Magazine, for accuracy and information prior to printing. Keeps customer service updated on all correspondence that offers products—ministry wide. Trains all new customer service associates. Designs new ideas for suggestive selling. Organizes and updates notebooks for customer service associates with suggestive selling ideas. Works with IT on reporting options that will aid customer service in pinpointing customer interests. Provides customer service and group reservations relief as needed. ObjectivesHire, train and coach CSR team to meet monthly sales and service objectives.Work with other depts (marketing, product development and IT) to create sales promotions and incentives, design new ideas for selling products, using technology to better meet dept goals.Oversee Group Reservation Team ensuring customer satisfaction goals are met or exceeded.Provide Customer Service and Group Reservation relief as needed.Education and Experience Requirements:Two or more years of successful sales experience required, telephone sales experience preferred.Two or more years of supervisory experience required, preferably in sales or similar customer service environment.Qualifications:Must be knowledgeable and proficient with computer systems and software including Word and Excel. Professional telephone presence a must In-depth understanding of database functionality.Knowledge of Answers in Genesis products and procedures a plus. Understanding of point of sale software functionality a plus.Qualified candidates forward the following information to Register to View .  No phone calls please.Cover letter and resumeSalvation TestimonyCreation Belief StatementConfirmation of your agreement with AiG Statement of Faith (found at www.answersingenesis.org )

Job Title: Customer Service Manager Company: Divisions Inc. Location: Newport, KY Description: Responsibilities:The Customer Service Manager will manage a staff of customer service representatives who receive inbound calls from customers, providers, and field management.  Responsible for overseeing the day to day operation of the Customer Service Representatives and application of policy and procedures to ensure superior response times and service volumes within established parameters.  This position has direct authority for personnel actions from hiring, training, terminating and developing performance for each representative.  Maintaining policy and procedures, auditing/monitoring and coaching feedback are all an essential part of the role as well as motivating the team to achieve published goals and exceed customer expectations.  Familiar with current and emerging call center best practices, committed to ongoing networking to stay abreast of trends and uses experience and judgment to plan and accomplish goals.Candidate Requirements:Minimum two years of high volume call center and customer service supervisor experience required. Excellent verbal and written communication skills accompanied by a strong aptitude for problem solving with high analytical capability needed. Office environment with continual customer contact on the phone. Equivalent of four year college degree. Strong PC skills required with Microsoft CRM or Great Plains experience a plus. ACD/forecasting and demonstrated scheduling experience required. Preference given to candidates who have contact center management certification, call center six sigma black belt certification, or CIAC certification.   Take the first step in our interview process today by sending your resume and completing two (2) pre-employment surveys. The surveys will take approximately 60 minutes (total) of uninterrupted time to complete.To take each survey, paste the link into your web browser. Global Work Styles Inventory (Not timed)-  http://rdr.wingnut.com/?LKGGEYCritical Thinking Inventory (Timed-40 minutes max) - http://rdr.wingnut.com/?FVPJRB  Microsoft Proficiency Test (Timed-20 minutes max) - http://es.eskill.com/es/quiz/?testId=46da0c183490abe7 Join us in maintaining and improving our "Best in Class" customer support center!

Job Title: Customer Service Manager Company: Midmark Corporation Location: Glasgow, KY Description: Midmark Corporation is a market-driven industry leader in the manufacture of medical, dental and veterinary products and equipment. Customer Service ManagerGlasgow, Kentucky - Dental Division This position will be responsible for supervising and coordinating activities of all Dental Domestic Customer Service/ Technical Service Representatives and Customer Support Representatives. Also manages the day-to-day operations and interaction with other Midmark Departments as well as works with Dental Domestic customers to resolve problems. Qualified candidates must possess a Bachelor’s degree and 5+ years related experience and/or training; or equivalent combination of education and experience. Also necessary is experience in MS Outlook & Excel and Performance Evaluations. Oracle and AutoCAD experience is preferred. We offer outstanding compensation, competitive benefits and 401(k). To apply, please complete the online profile at: www.midmark.com.Midmark. Because We Care.EOE

Job Title: Call Center Manager Company: Senture Location: London, KY Description: Senture is seeking Call Center Managers  for a temporary project in managing as many as twenty supervisors in London, Kentucky.  Essential duties and responsibilities include the following.  Plans, assigns, and directs work of Supervisory team. Evaluates team performance, performs coaching sessions with each subordinate and gives constructive feedback in efforts to improve performance.Monitors calls for calibration purposes to ensure that agents are using appropriate script and information given is accurate and conforms to company and client-specific procedures. Appraises employees’ performance on a weekly basis. Communicates client-specific procedure changes to team members as necessary. Responsible for rewarding and disciplining employees. Addresses complaints and resolves problems for both employees and clients. Builds morale and group commitments to goals and objectives. Collects information on productivity (individually and collectively) to monitor progress toward goals and objectives. Develops and maintains courteous and effective working relationships with clients, vendors, and/or any other representatives of external organizations. Assumes responsibility for providing timely, appropriate responses to requests/suggestions/ complaints or refers such comments to the appropriate person.Prepares work schedules and maintains adequate staffing for shift.  Prepares reports and provides accurate and timely information to management and clients.  Qualifications Must be a US Citizen.  Must succesfully complete a US Department of Commerce background checkThe knowledge, skills, and abilities typically acquired through the completion of a bachelor’s degree program and two or more years of relevant work experience in a customer service, high-volume, and multiple-function environment—or an equivalent combination of education and experience.Effective communication skills (both oral and written).Excellent judgment and leadership skills.  Ability to foster a team-oriented environment.Excellent project and time management skills and strong organizational skills.Proficient working knowledge of Microsoft Word, Excel, Access, and call center-specific systems. Good understanding of the call center industry, including the metrics, reporting, and reporting software. About SentureSenture LLC is a growing small business concern headquartered in London, Kentucky.  The company provides business process outsource services, including call center services, to federal and state government as well as corporations.  Senture has three call center sites: London, Kentucky; Monticello, Kentucky; and Ocala, Florida.  The company currently employs over 300 workers in these sites prior to the start of Census functions.  The company has received numerous accolades from large national companies due to the consistently high service level, and has been voted “Best Place To Work” in London (KY) two years running.   For more information visit http://www.senture.com .  EOE

Job Title: Customer Service Supervisor / Facilities Supervisor Company: IKON Office Solutions, Inc. Location: Frankfort, KY Description: Frankfort, KYThis job includes support for the copy center, convenience and fleet management of approximately 160 machines spread over the state of Kentucky. The applicant will be a first responder on all equipment issues, so strong technical background is a must. Supervises day-to-day operations of specified 1-3 person site. Does not have hiring, firing or job performance responsibility for the personnel on site. At these sites, the employees report directly to the IAM. May run shifts or site solo. Develops, implements and reviews related procedures. Invoices accounts and interacts with customers; assists in maintaining acceptable profit levels and ensures that customer expectations are met. The Site Supervisor is the point person on site for customer issues and contract compliance. Functions as a document specialist or other operations worker. If a site exceeds 3 people, it must have a Site Manager or Assistant Manager if part of a larger campus-environment site. JOB DUTIES AND RESPONSIBILITIES Responsible for effective implementation and management of IKON Service Excellence. Functions as a document specialist or other operations worker. Handles formal contact with the customer on a daily basis in IMS. Provides training on workflow and machine operations when necessary. Ensures payroll accuracy by overseeing and correcting all time clock punches. Achieves shift profitability in the area of cost of goods by effectively supervising the shift in the use of company materials and supplies. Ensures the quality of operations for shift by assisting in the achievement of goals in Audit and Deadline compliance. Meets quality and deadline standards by the effective use of job scheduling practices. Maintains efficient workflow by holding direct reports accountable for quality and efficiency of their work. Facilitates resolution of issues concerning pricing, orders-in and invoicing by interacting and communicating with sales department. Ensures all direct reports execute objectives by the use of a developmental plan/ninety (90) day plan and regular performance reviews; posting productivity, quality and deadline results. Maintains positive internal working relationships with all department employees by communicating in a professional manner. Completes site reports and other paperwork on time and accurately. Completes month-end management report in the absence of Site Manager. Possesses ability to manage financial results by interpreting projecting, managing declining balances and reconciling profit and loss statement. Responsible for managing P&L. Performs other duties as assigned. QUALIFICATIONS (Education, Experience and Certifications) Requires high school diploma or GED and 2+ years of experience in a related field. Requires experience in delivering classroom and/or informal training sessions. Requires experience in operation of the most advanced machines, performing complex jobs. Requires experience in setting goals by defining and prioritizing specific, realistic objectives. Remains updated on current technology and trends in the marketplace by reading relevant journals, magazines and newspapers.