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Customer Service Manager Resumes in Iowa

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1.
M Mendizabal
Location: Marion, IA 52302
... Print Shop Data Entry Quality Control E-mail Microsoft Word Ten Key Employee Supervision Outlook Typing Graphics Windows XP & V ista Data Entry Able to multitask Lotus/Lotus Notes Excel Power Point Internet Explorer Mozilla Firefox EXPERIENCE Global Cement May 2009- 2010 Distribution Center SupervisorKept track of daily sales while executing daily reports. Overseeing the finished process while keeping a daily inventory. EDUCATION Rafael Landivar UniversityBachel or: Industrial Engineering specialize in Chain Suppl ...

97 hits
2.
J Sword
Location: Union, IA 50258
... old Calling Golden CorralUtility May 2006 – November 2006Gurnee, IL Assisted in the clean up of the construction of the restaurant, operated dishwasher, and customer service. Ace PrecisionLaborer June 2004 – February 2005Marshalltown , IA Operated trimming, lathe and CNC machines. Assisted others when asked. GPK Products, Inc.Laborer October 2003 – March 2004Fargo, ND Operated PVC pipe machinery. Assisted others when asked. The Salvation Army ARCProduction Assistant July 2000 – August 2003Waukegan, IL As Production Asst.: Operated 13T truck, Loaded and unloaded truck, delivered product to stores, face to face/phone customer service, dispatching, operated forklift. Assisted others when ask ...

95 hits
3.
M Sobieski
Location: Ames, IA 50014
... nment. I have successfully led sales and service organizations, targeting individual consumers and small businesses, by executing the strategic marketing and business planning, forecasting, operations management and financial budgeting imperatives to deliver sustainable profits. I am a results-oriented , intuitive and innovative problem solver who embraces a natural approach to building rapport with all team members, internal and external and with clients. I possess a broad based expertise in the following areas: Call Center Operations Project Management Program Management Business Management Workforce Management Outbound Cold Callin ...

93 hits
4.
J Simard
Location: Sioux City, IA 51103
... hicle operations, Management, Assistant management, Retail sales, Technology sales.Profession al AchievementsAdmi nistrationFile folders and documents.Answer phones, take messages and or transfer calls.Scheduled appointments.Cor rected paper work.Called to remind client of appointment the day before to ensure they made it.Warehouse Use pallet jacks to move freight around to there proper location.Lift boxes to put on pallets that need to be shrink wrapped.Use a fork lift to put pallets or other heavy objects on trucks and or shelves.Technolo gy Sales Rep.Stapels Office SupplySold in the technology deparment. Sale knowledge in phones, computers, printers, software.SkillsO il ChangeDiagnostic ...

91 hits
5.
M Smidt
Location: Milo, IA 50166
... outbound telemarketing and customer service positions. Ø Five years of management experience from 10 to 80 people. Ø Vast experience at dealing with difficult situations over the phone or in person. EXPERIENCE Datavision Inc, Carlisle IA 2005 - 2005 Employee Verifications, Loss Mitt, Payoffs Performed employee verifications for Wells Fargo to assist people applying for mortgage loans. Worked with Loss Mitt, dealing with sorting images and paperwork sent in by Wells Fargo customers who are either in foreclosure or trying to avoid it, and sending that after matching to loan numbers in bank system onto the correct person. Input data of payoffs amounts of home loans requested by ...

89 hits
6.
A Duarte
Location: Sioux City, IA 51108
... 9------------ ------------*Res ponsible for the proper preparation of menu items.*Maintaine d cleanliness in the inside and outside of the building.*Assist with public relations, food service and register control.*Resolve conflicts in high pressure environment.Prem ier BankcardCollecti ons Representative IIINorth Sioux City, SD January 2006 - January 2008------------ ------------*Res ponsible for preventing noncollectable losses by contacting cardholders by phone and written correspondence.* Conducted skip tracing necessary to reestablish contact with cardholders.*pro vided customer service including problem solving and diffusing difficult situations.*Assi sted with the training ...

87 hits
7.
K Burk
Location: Sioux City, IA 51109
... cations Sgt. Bluff, IA Feb 09 - CurrentCustomer Service / Sales AssociateRespons ible for assisting Qwest customers by telephone, providing sales and servicesolutions for their telecommunicatio n, Internet, and satellite programming needs. Salesresults have consistently been among the highest within the call center, and have beenrecognized with several service awards for top sales. Premier Wireless Sioux City, IA Jan 07 - Jul 08Sales ManagerResponsib le for assisting new and existing customers in the selection and purchase ofproducts and services, demonstrating the product's features, and making additional productand service recommendations. Also responsible for ensuring t ...

85 hits
8.
L Day
Location: Bettendorf, IA 52722
... tsourcing support. I have a proven and consistent track record of success. I can quickly identify and develop business solutions in order to meet strategic business objectives and manage to those business objectives and to meet or exceed all metrics (SLAs/KPIs) and contractual obligations. I have a history of delivering quantifiable results, continuous improvements, quality assurance results, developing best-in-class policies, procedures and processes, business process re-engineering, developing and managing strategic business relationships, strong leadership skills, strong communication and motivational skills. I have the business experience and technical expertise to be successful. I h ...

83 hits
9.
J Kennedy
Location: Dubuque, IA 52001
... NCE Sales, June 2008-Present * Sales and marketing work within the company * Improved the customer's experience Hillcrest Family Services, Dubuque, IA Psychology Intern, Summer 2009 * Assisted in after programs for at risk teens * Handled receptionist and clerical duties Clear Channel Radio, Des Moines, IA Marketing Intern, summer 2008 * Promoted events for the radio station * Handled clerical duties in office Loras College Publications Center, Dubuque, Iowa Publications Worker, January 2007-Present * Create copies, books and projects for clients * Mailroom duties SKILLS Foreign Language: Fluent in Spanish: 7 years and study abroad Computer Efficiency: W ...

81 hits
10.
D Kappeler
Location: Durant , IA 52747
... ounts Site Director - APAC Customer Services - Davenport, Iowa October 2003 - May 2008 Responsible for operational and financial performance of 650 seat customer relationship management inbound call center (outsourced from Fortune 500 companies). Directly supervised 7 managers and indirectly supervised 3 additional managers for programs in health care, insurance, financial services, and wireless communications and newspaper services. Recruited, selected and developed management staff in operations, workforce administration, quality assurance, training, scheduling/forec asting. Coordinated closely with human resources on recruiting strategies and employee relations. Interacted with all leve ...

79 hits
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