Customer Service Manager Jobs in Iowa

Job Title: Customer Service Manager Company: Schwans Home Service, Inc Location: Hampton, IA Description: MANAGEMENT Schwan's Home Service, Inc. Employment Open House When: Thursday, March 18, 2010 from 11:00 a.m. - 7:00 p.m. Where: AmericInn of Hampton 702 Central Ave. W. (Hwy 3) Hampton, IA 50441 Reserve your Seat by Calling Register to View . Seeking: Customer Service Manager - Route Sales * Earn $32,000 - $38,000 a year base wages plus commission * Pre-established and Growing Customer Base * Comprehensive Benefit Options * Sales and Management Training * Paid Vacation * Retirement Savings Program * Employee Discount on Company Products * Tuition Reimbursement to Qualified Candidates. Schwan's Home Service is an equal opportunity employer.

Job Title: Call Center Supervisor Company: Location: Des Moines, IA Description: Due to growth my client here in Des Moines is looking for an experienced supervisor in an outbound call center environment. You will be responsible for coaching, training, and motivating your team. Requirements: 1-2 years of successful call center management experience Proven Leadership and Coaching skills Experience with Microsoft Office Positive Attitude If you fit this profile please contact me at Register to View or Register to View ask for Jason.

Job Title: Assistant Manager / Customer Service Advisor Company: Location: Sioux City, IA Description: Jiffy Lube currently operates 2 locations in Sioux City, IA. We are currently looking for qualified hard working individuals to fill positions as Technicians, Customer Service Advisors, Assistant Managers, and Manager in Training. We are looking for outgoing individuals who are eager to jump in and help make a difference. We have competitive wages and an outstanding incentive programs. Interested in an exciting career choice please respond to this ad and someone will be contacting you shortly. Include your phone number in your reply to be contacted.

Job Title: Customer Service Center Manager Company: Location: Des Moines, IA Description: Medical Transportation Management, Inc. (MTM), a growing company providing non-emergency medical transportation for the disabled, underserved, and elderly populations is looking for a talented and dynamic individual to join our team. Our people are our competitive advantage and the reason we are industry leaders. MTM is a company experienced in transportation network development and management that relies on our staff to make the difference. We work personally and directly with transportation providers and medical providers across the nation to deliver the most cost-effective and quality health care access available. The Manager, CSC is responsible for Customer Service daily operations and for supervision of the Team Leads, After Hours and Weekend Supervisors, Support Staff and Customer Service Representatives (CSRs). The primary function is to assure compliance with all Customer Services established protocols, procedures, ensuring customer satisfaction, meeting service level and response time objectives across all areas of responsibility. RESPONSIBILITIES: 5% or less abandoned rate and 60 seconds or less speed or answer on a weekly basis. Meet monthly productivity/quality goals Ensure all protocols are followed and personnel policies are administered accurately and consistently Establish processes and procedures to handle each clients business, update or revise and necessary Ensure effective and efficient utilization of resources Assures facility management including office and IT systems On-going review of processes to identify areas of improvement and recommend changes Work closely with internal departments to ensure all processes are implemented and monitored, issues resolved and equipment running properly. Coordinate all daily activities of the CSC through the team leads including scheduling and attendance management Provide timely and effective feedback to all team members including performance reviews, developmental plans, and disciplinary actions as needed Compliance to HR policy and procedures Assure appropriate staffing levels in coordination with HR Heighten the emphasis on a positive motivational and teamwork environment in order to maintain high morale through awards, recognition and creative techniques QUALIFICATIONS: Five years experience in customer service management or call center operations required Previous experience with workforce management software preferred High school diploma or G.E.D 4-year College degree preferred Strong written, verbal and phone communication skills required Ability to acquire and maintain knowledge of MTM protocols, Transportation Provider Network system and personnel policies required *Excellent interpersonal skills and the ability to resolve customer complaints and personnel issues required Strong organization and time management skills Typing speed of 30 WPM or greater Intermediate computer skills including Microsoft Outlook, Microsoft Word, and Microsoft Excel Qualified applicants should apply on line at: https://home.eease.adp.com/recruit/?id=496910

Job Title: Call Center Manager Company: Ross marketing Location: Cedar Falls, IA Description: Telemarketing Call Center Manager Cedar Falls, Iowa Facility This position is responsible for managing the operations of a telemarketing call center. The main priority is to positively impact performance while ensuring that all client and company performance standards and guidelines are maintained. Quality, production hours and professionally run operations are the major focus, while working closely with supervisory and corporate staff. Extensive telemarketing experience in a supervisory or management position, with proven team building experience is required. Excelletn written and verbal communication skills, as well as motivational and organizational skills are a must. Join a Winning Team! Send resume to our Corporate office, along with salary requirements. Ross marketing International, LLC Attn: Shannon 1395 Stamy Road Hiawatha, IA 52233 Background checks are conducted on all applicants.