Customer Service Manager Jobs in Indiana

Job Title: Customer Care Supervisor Company: ACS, A Xerox Company Location: Indianapolis, IN Description: Customer Care SupervisorVisit the ACS webpage | Click here to see Profile Customer Care Supervisor Description Affiliated Computer Services, Inc. (ACS) is expertise in action™. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive. If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today. Directs and/or manages all activities associated with Call Center operations, including developing and implementing policies and procedures on systems. Establishes and implements performance and service standards. Develops and implements process and/or operational improvements to enhance efficiency and effectiveness of operations. Ensures productivity meets or exceeds service and quality standards. Develops departmental budget and controls costs. Supervisory experience of a Call Center is preferred. All other duties as assigned. ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling Register to View .

Job Title: Manager, Customer Service Company: Medco Health Solutions Location: Indianapolis, IN Description: Medco Health Solutions, Inc. is a leading health care company serving the needs of more than 60 million people.Medco, the world’s most advanced pharmacy®, provides clinically driven pharmacy services designed to improve the quality of care and lower total health care costs for private and public employers, health plans, labor unions, and government agencies of all sizes, and for individuals served by Medicare Part D Prescription Drug Plans. About one-third of the companies on the Fortune 500 list are Medco clients. In 2009, Medco captured the No. 1 position in Health Care: Pharmacy and Other Services sector on Fortune’s World’s Most Admired Companies list for the second consecutive year. Of all companies surveyed globally, Medco ranked No. 5 in innovation and No.10 in people management. In the health care sector, Medco ranked No. 1 in seven attributes: innovation, people management, use of corporate assets, quality of management, financial soundness, quality of products/services and global competitiveness. It also ranked No. 2 in the categories of long-term investment and social responsibility.We are currently seeking a very skilled Customer Service Manager for our new Indiana Pharmacy. The primary responsibilities this individual will be focused on will be:• Interacting with teammates in a participative management environment• Achieving Quality, Efficiency and Effectiveness goals• Conducting Supervisor Team Meetings and one-on-one sessions• Administering company policies in a fair and consistent manner• Establishing an atmosphere that encourages teamwork • Assisting in the interview process of CSRs, REs and Supervisors • Establishing goals and objectives for Customer Service Supervisors to ensure their growth and development• Working closely with our local operations team to ensure appropriate staffing levels are maintained• Ensuring all client issues are responded to in a timely manner• Administering performance evaluations and counseling of Supervisors• Attending training and development sessions as scheduled• Conducting effective team presentations• Handles escalated issues on behalf of Senior Management• Conduct focus groups with various groups of associates to identify various trends/issues and create respective action plans• Partner with supervisors as necessary to update them on related individual associate issues or trends that need action based on the team configuration• Actively supports national initiatives to enhance client intimacy and improve efficiencies• Effectively implements change based on business needs• Conducting audits to ensure compliance in areas of responsibility• Other responsibilities/duties as assignedCome make a difference at Medco-at the head of the industry and at the heart of health. www.medco.com.

Job Title: Customer Service Manager Company: Fifth Third Bank Location: Michigan City, IN Description: Experience MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:Work involves contact with the public, necessitating the ability to present a professional image. Work requires the ability to properly read and write well enough to communicate in both oral and written form. Work involves extensive cash handling, which requires ability to perform basic math functions. Position requires an in-depth knowledge of retail policies, procedures and banking center systems in order to perform duties with minimal supervision, which is usually acquired with minimum of two (2) years of banking center experience. Work requires the ability to take initiative and utilize sound judgment in decision-making and higher-level problem solving. Position requires the ability to establish self as a leader, to not only perform in a leadership role, but to also be recognized by others as a leader. Must be able to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management. Must have the ability to demonstrate a sales initiative. Need to have flexibility in scheduling.

Job Title: Call Center Supervisor (12456) Company: Bright House Networks Location: Indianapolis, IN Description: 12456 Job Description The purpose of this position is to oversee and supervise the day to day operations of the Billing and Technical customer service department areas, motivate employees to the highest level of productivity and quality, quantifiably increase Customer Service satisfaction survey results, and to increase customers and the amount of services they acquire. RESPONSIBILITIES   Ensure performance goals of call center group. Through the Call Center Manager, plan, organize and direct activities in the billing and technical groups of Customer Service. Monitor staffing levels and provide backup phone coverage as needed. Supervisor call center employees through coaching, discipline, scheduling, monitoring, conducting performance reviews, etc. Resolves customer concerns via telephone and/or writing in a friendly, helpful and enthusiastic manner. Write, update and recommend to the Manager all Standard Operating Procedures (SOPs) for Customer Service Billing and Technical Areas. Set and implement performance goals to include monitoring attendance and quality scores from leads and quality assurance personnel, recommend disciplinary action and provide incentives and rewards. Compile and/or analyze reports for the purpose of monitoring trends, implement resolutions and project staffing. Communicate daily with customer service department and other departments on billing or technical customer issues and trending. Maintain budget(s) for customer service functional areas with management direction. Compile and analyze information to assist the Customer Service Trainer with the development and revision of customer service billing and technical training curriculum. Provide positive leadership by example in all areas including motivation, attitude, work ethic, attendance and performance achievement. Assist the Call Center Sales Supervisor as needed. Work 12:00 pm - 9:00 pm Tuesday - Saturday Other duties as assigned. SCOPE This position’s decisions may require the approval of the Customer Service Manager and/or Director of Customer Operations. The positions(s) that would direct the work and duties of this position are Customer Service Manager, Director of Customer Operations, and V.P. of Customer Operations. This position’s Customer Base includes, but is not limited to: internal employees, contract labor employees, Bright House Networks customers, Channel Vendors, and promotional vendors. The confidentiality level of this position is high due to handling of information such as confidential employee issues, proprietary business information, and customer confidence level.  The potential liability level on the organization that resides within this position is medium to high due to the handling of such information as confidential employee information (most employment/discipline decisions rest with the Call Center Manager) and customer financial  We are an equal opportunity employer and do not discriminate on the basis of sex, race, religion, color, national origin, age, veterans status or non-disqualifying disability. Required Skills QUALIFICATIONS Candidates must have the following abilities to perform the functions of this position: Lifting and/or carrying up to 25 pounds; collating/sorting/ filing/stapling/typing/unfolding of paperwork; hearing during a face-to-face conversation and through a headset and telephone; open/close/push/pull drawers, phone cord and paperwork; see computer monitor, employees and paperwork; sitting for long periods of time; standing for extended periods of time; speaking to one or a group of employees; unlocking of doors and/or file cabinets; use of computer keyboard; walking at different times; and, writing. Candidates must have at least two (2) years of college, preferably in Business, to perform the minimum cognitive duties of: the abilities to perform statistical analysis of reports, to communicate, both verbally and in writing, in a professional and clear manner, to understandably read technical and/or training manuals, and to make sound decisions based on good reasoning, justification and fact.  Candidates must be able to work in a cubicle office setting.  Occasional off-site meetings will be required. Preferred past work experience is: 3 years supervisory experience, 2 years Sales experience, 1-year reports experience, and 3 years working knowledge of MS Office, including PowerPoint. The ability to work with and working knowledge of P.C., Telephone/headset, Calculator and general office equipment is required. Required Experience This position requires the minimum past work history experience: 5 years call center experience, 1 year of sales, at least 1 year full supervisory experience of at least 20 employees, 6 months of analyzing, creating and revising statistical reports, 3 months of developing/revising Standard Operating Procedures (SOP) for Sales, and 1 year working/proficient knowledge of MS Office Products including Word, Excel, and Access. Job Location Indianapolis, IN, US. Position Type Full-Time/Regular

Job Title: CUSTOMER SERVICE MANAGER- Big Box Exp a MUST!! Company: Location: Indianapolis, IN Description: CUSTOMER SERVICE MANAGER Reports To: Operations Assistant Store Manager Supervises: Customer Service Supervisors and Customer Service ? Lay-a-ways & Returns GENERAL PURPOSE OF POSITION: As part of the management team, the Customer Service Manager is responsible for ensuring the highest level of customer service throughout the store and is a role model and leader who must solve problems, make informed decisions and manage the department wisely in order to achieve maximum results. As part of the management team, the Customer Service Manager is responsible for the day-to-day management of the front end, overseeing the functioning of the cash registers and supporting equipment, and all duties of the cashiers. Responsibilities include staffing, training, scheduling, inventory control, equipment maintenance, and loss prevention. REQUIREMENTS: ? 3+ years of Retail Management experience within a Big Box or Specialty environment ? Ability to work a full-time schedule including nights, weekends, and holidays ? Ability to handle a multi-million dollar sales volume ? Strong interpersonal, communication, organization and follow-through skills Email resume as a word attachment Subject: CUSTOMER SERVICE MANAGER- Store- 465

Job Title: Client Services Manager - Alliance/SmartFuture Company: Lincoln Financial Group  see all jobs Location: Fort Wayne, IN Description: The Client Service Manager is responsible for helping drive sales and retention by helping maintain effective relationships with Third Party Administrators, Agents, Brokers and/or distribution partners.The Client Service Manager manages the Account Manager team and leverages their expertise in qualified retirement plans, plan design, andLincolnsystems and processes by providing service and solutions that help positionLincolnproducts as preferred offerings in their target market. ...

Job Title: Positive Customer Service Manager needed Company: Location: Indianapolis, IN Description: Customer Service Manager needed. Must be organized with paperwork as well as extremely organized managing tasks to be completed, detail oriented, accurate, have outstanding interpersonal skills and be able to provide a high level of customer service. Duties include : ? Extensive customer service ? Invoicing ? Handle all complaints ? Scheduling pick ups and deliveries and additional scheduling ? Writing very detailed proposals ? Light Book keeping Requirements include: ? A team player that will support and cooperate with others. Must be very very positive and happy! ? Great communication skills both verbal and written required. ? Excellent PC software and hardware, including the Internet and Microsoft Office applications required (MS Word, MS Excel, MS PowerPoint and MS Outlook). ? Proven quality and client service mindset required. Send in resumes for consideration.

Job Title: Customer Service Supervisor Company: Location: Indianapolis, IN Description: We are seeking a customer service supervisor to manage a small customer service unit and handle various projects for our eastside (Irvington/Eastgate area) Gold's Gym location, 30-35 hours/week. Candidates must possess excellent customer service and leadership skills, have excellent writing and organizational skills, be able to instill quality care service into team members and be flexible and open to handling a wide variety of assignments.

Job Title: Customer Service Supervisor Company: Location: Fort Wayne, IN Description: Customer Service Supervisor - full-time; salaried-exempt · Supervise team of 5-10 Customer Service Representatives. Manage employee performance and service delivery to clients. · Answer inbound customer service calls and manage email communications using MS Outlook o Capture information requests for air cargo transportation ? shipping and receiving parties; origin and destination airports; estimated dates of transit, from the client o Perform data entry in air logistics management software o Determine the best routing and potential air carrier options o Determine domestic and international shipment rating o Contact an airline to ?book? cargo space o Send documents to client via fax or email to confirm flight itinerary · Track shipments using airline web sites · Compensation ? based upon experience; will participate in management level PTO Plan. No benefits at this time. · Hours ?1300 ? 2130 M-F. Minimum Requirements: · Previous supervisory experience required. · Previous call center & customer service experience required. · Outgoing personality ? potential to delight our clients. · Ability to multi-task is very important. · Flexibility ? candidate will be member of a 3 person management team. Must be willing to work nights, weekends and occasional holidays. *EWA is entering a high growth period and will require maximum flexibility in order to protect service to our clients. · Strong computer skills ? keyboarding; Internet; Windows based environment. MS Outlook. · Good ?phone? voice / verbal communication skills.

Job Title: Customer Service Supervisor Company: Medco Health Solutions Location: Indianapolis, IN Description: Medco Health Solutions, Inc. is a leading health care company serving the needs of more than 60 million people.Medco, the world’s most advanced pharmacy®, provides clinically driven pharmacy services designed to improve the quality of care and lower total health care costs for private and public employers, health plans, labor unions, and government agencies of all sizes, and for individuals served by Medicare Part D Prescription Drug Plans. About one-third of the companies on the Fortune 500 list are Medco clients. In 2009, Medco captured the No. 1 position in Health Care: Pharmacy and Other Services sector on Fortune’s World’s Most Admired Companies list for the second consecutive year. Of all companies surveyed globally, Medco ranked No. 5 in innovation and No.10 in people management. In the health care sector, Medco ranked No. 1 in seven attributes: innovation, people management, use of corporate assets, quality of management, financial soundness, quality of products/services and global competitiveness. It also ranked No. 2 in the categories of long-term investment and social responsibility.We are currently seeking a very skilled Customer Service Supervisor for our new Indiana Pharmacy. The primary responsibilities this individual will be focused on will be:• Conducts team meetings• Conducts phone monitoring of Customer Service Representatives • Administers company policies• Establishes an atmosphere that encourages teamwork and associate involvement• Establishes goals and objectives for Customer Service Representatives to ensure their growth and development• Works as a team to ensure Call Center performance standards are met• Administers performance evaluations and counseling• Attends workshops and seminars• Assists in the departmental interview process• Effectively manages multiple priorities• Learn and utilize Six Sigma methodologies to help move the business forward• Participation with projects, committees and all other duties as assignedCome make a difference at Medco-at the head of the industry and at the heart of health. www.medco.com/careers.