K Winfield Location: Machesney Park, IL 61115 ... rketing/Journa lism University of IowaSummary of Experience Received and processed incoming customer calls Follow up calls to ensure customer satisfaction Coordinated orders with production, inventory and shipping departments to assure timely deliveryAccount management/custo mer service/provided quotes Order entry/expedite orders Tracking orders/follow up customer quality complaints Effectively handled multiple responsibilities simultaneously Prioritized tasks to most efficiently handle incoming calls Developed professional telephone etiquette Resolved customer problems Developed good working relationships with other internal departments to ensure quality service Market research/cold call ...
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D Miller Location: Chicago, IL 60625 ... drslivemiller@gm ail.com OBJECTIVETo obtain a position which challenges my industry knowledge combined with my talent. A position that with my integrity and dedication is mutually rewarding for my employer and me EXPERIENCESpheri on Atlantic Enterprise - Lincolnshire, Illinois August 2009-November 2009 Present Independent Audit/BDRT Analyst/Data ProcesserData Processing. Indexed and processed first level Dependent Audit Appeals by creating work flows, researching appeal docu ...
95 hits
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J Errera Location: West Chicago, IL 60185 ... -oriented environment, analyzing business requirements and creating user software solutions and tools used for processes and procedures. Proficient in software contract negotiations, project details, software analysis, troubleshooting, critical thinking, and a project savvy attitude that drives positive end results of getting the correct and desired stakeholder results that both meet and exceed expectations set in the project charter. SELECTED ACHIEVEMENTSUSA Government Security Clearance Client Relations Contract Negotiations Policy/Procedure Development Project Management Software Development/Mana gement Systems Installations Data Conversions Database Infrastructure Normalization Applic ...
93 hits
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J Wright Location: Lake In The Hills, IL 60156 ... areer advancement and to add to the company’s growth and success. Experience Freelance Consulting (March 2008 – present) In a freelance consulting capacity, assist in the transition of Firefly Mobile’s Customer Service processes and procedures, to the new owner and Customer Service provider. Duties include clarification of existing materials, creation of any transition documentation and participation in selected conferences regarding the transition of any and all aspects of Customer Care. Firefly Mobile, Inc. – Lincolnshire, IL Manager, Customer Care Operations – (January 2007 – February 2008) Provide direction and support to outsourced call center. Lead planning and strategy as it applie ...
91 hits
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J Simon Location: Chicago, IL 60636 ... nd interoffice skills. Excellent performance in working with field staff, clients, vendors, and project engineers. Exemplifying proficiency in adaptability, and working with all levels of management. Demonstrate impeccable work ethics and a great team player. Strengths include customer focus and their satisfaction; work independently, excellent organizational and communication skills, and a sound decision-maker. Technical SkillsSoftware: Microsoft Windows 2000, NT and XP. Word, Excel, Lotus 1-2-3-, Works, PowerPoint, Lotus Notes, AS 400, Groupwise, Adobe Acrobat, MapPoint, Mapinfo, Ason, Ecats, TNBR-NSBR, Account Assignment, Horizon, Business Object, ESS, Remedy, Webmom, Websop, Oracle, S ...
89 hits
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L Crotty Location: Chicago, IL 60634 ... ack record in delivering customer satisfaction and strong working relationships. Skilled in identifying and solving difficult situations under adverse conditions. Thorough & self motivated who thrives in a fast paced environment. 2003-2005 HC Brill - Formerly Baker & Baker Elk Grove Village, IL Customer Service Representative - Wholesale Manufacture of Bakery Ingredients including Karps, Orth, Henry & Henry Assisted with the relocation, transition & consolidation of the Customer Service Department from Oak Creek, WI to Elk Grove Village, IL in 2003. Also assisted with the relocation, transition, & consolidation of the Customer Service Department from El ...
87 hits
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M Ridpath Location: Naperville, IL 60540 ... , Inc., Naperville, IL April 1990 - December 2009D/B/A The Mail WorksOwner/Corpo rate SecretaryRespons ible for the day to day operations of this postal and business service center which provides a variety of packaging and shipping services, as well as, other business support services.Assiste d customers with business service, packing and shipping needs.Provided day to day supervision of staff. Increased gross sales by approximately 300% over the 19 years. Gross sales in 2008 were over $525,000. Average customer count in 2008 was 120 per day.Awarded three national customer service awards from United Parcel Service.Recogniz ed as one of the highest volume United States Postal Service Cont ...
85 hits
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A Burg Location: Crystal Lake, IL 60014 ... rvice AssociateRespons ibilities:* Responded to inbound client inquiries in order to support customer needs.* Worked closely with the research department to resolve customers issues in a timely manner.* Ensured a positive customer experience by listening carefully to customer requests and concerns.* Communicated with various venders and providers to ensure customers accounts were updated correctly and all transaction files had been sent.* Conveyed in a reassuring manner step by step instructions to resolve application issues.* Worked as an advocate customers could trust to efficiently and effectively resolve their issues.Accomplis hments:* Completed training program with full understanding o ...
83 hits
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T Ward Location: Calumet Park, IL 60827 ... tions via email, fax, phone about the running of the company's public service announcements, also helped in the handling of calls for attorney consultations, responsible for all client fact sheets via fax, email and mail, responsible for distribution of mail, reception area, greeting clients helped with retention rate for new clients, excepting and logging all attorney fee's from clients, received an award for the recruitment of potential clients. [Receptionist][A ug 2002 - June 2007] [Evans & Loewenstein/Prep aid Legal], [Chicago, Cook][Handled client complaints and Title 5 & 2 referrals][Handl ed 200 calls a da ...
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F Hess Location: Blue Island, IL 60406 ... gistics cost savings projects ( iGPS Roll Out & P lant Consolidations, New Product Integrations ) • Manage logistics service improvement initiatives, disco products process & n ew item introductions• Ensure intermodal productivity & t railer utilization targets are met. • SAP Change Agent • TROP SS Cell - Manage SS Juices Logistics Integration Projects • Saved Company 1.1 MM on Bottle & L abel Change SS Juices. Customer Service Manager EAST April 2007 - April 2008Manage two Supervisors and fourteen Customer Account Specialist. Implement process improvements, coach Supervisors and ensure Supply Chain initiatives are met ...
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