Customer Service Manager Jobs in Illinois

Job Title: Customer Service Supervisor - National Accounts Company: Volt Information Sciences Location: Northbrook, IL Description: Click here Customer Service Supervisor - National Accounts Posted on:03/09/10 Job Number: Register to View -20-256800   Add to Cart   Email to a Friend Location: Northbrook, IL Description: Volt Workforce Solutions is looking for a strong Customer Service Supervisor to join a growing Fortune 500 organization. This individual will be supervising a group of customer service representative that assist large, high-level national accounts. Responsibilities include: supervise the daily operations of the customer service department, coach, train, & critique the actions of the CSR's, maintain the correct schedules & coverage according to call volume & workload, maintain customer relationships by handling questions and concerns with speed, accuracy and professionalism. The supervisor will need to be comfortable with handing incoming calls when the volume may be higher than usual. Volt Workforce Solutions is an international leader in offering human resource solutions for our customers. Publicly traded on the New York Stock Exchange (VOL), Volt has been in business for 59 years, has over 300 locations in the United States and Canada, and has operations in over 15 countries across the world. Volt offers industry leading benefits as we strive to be recognized as the employer of choice by our employees. Volt Workforce Solutions is an Equal Opportunity Employer. Requirements: 3-5 years of high-level Customer Service Supervision specializing in large national accounts is required for the position. Strong experience in a call center environment is needed for the role. This individual will need strong communication skills and be comfortable coaching and critiquing CSR's. Strong professionalism, ability to learn quickly, and strong business acumen are all needed for the role. Strong computer skills and the ability to work with many different programs at once is needed. MS Excel proficiency is required and salesforce.com experience is preferred. Type: DIRECT Duration: Direct Payrate: $45,000.00 - $55,000.00 DOE Contact: Volt Workforce Solutions 311 S. Wacker Dr., Ste. 2300 Chicago, IL 60606 Phone: Register to View Fax: Register to View Register to View

Job Title: Customer Service Manager Company: Principal Manufacturing Corp. Location: Broadview, IL Description: Looking for a customer service manager responsible for overseeing the customer service representatives and their daily activities. Requirements:Bachelors Degree5 years automotive manufacturing customer service experience4 years customer service management experienceAbility to communicate to all levels of the company and customers.Proficient in Microsoft OfficeAbility to work autonomously and in a fast paced environmentTS16949 Knowledge preferred

Job Title: Manager of Customer Care Company: The LaSalle Network Location: Lisle, IL Description: The LaSalle Network is presently recruiting for a manager of customer care for a large pharmacy benefit management client located in the western Chicago suburbs. The manager of customer care will oversee the operations of a 180 seat call center, managing inbound and outbound calls from pharmacies and consumer members. The ideal candidate will have healthcare industry experience and a proven track record of call center management, ideally with experience in a turnaround or start up environment. The manager of customer care will be responsible for the hiring, management and development of personnel that serve at the Customer Care Help Desk. This position requires an individual who is capable of establishing goals and implementing guidelines required to present a highly competent and efficient call center. Manager of Customer Care Responsibilities: * Create a monthly staffing schedule, which ensures proper coverage of the Customer Care Help Desk, determined by clients' needs, and statistics provided by the phone system reports * Conduct periodic meetings with account representatives to discuss any outstanding Customer Care issues and prepare for any future plans or anticipated needs of clients * Maintain a basic understanding of the phone system to not only ensure optimal performance of the Customer Care Help Desk's phone operation, but to also serve as a backup for elementary functions company wide * Coordinate training and preparation for associates seeking certification as a pharmacy technician * Determine the workflow process and organizational structure of the Customer Care Help Desk * Maintain knowledge of current technologies for help desks and call centers in order to develop an environment which will best serve the company as well as their clients * Establish goals and standards by which the Customer Care Help Desk operates * Develop and implement guidelines and procedures by which the Customer Care Help Desk staff should operate * Assist team in troubleshooting problems * Investigate client or caller concerns, and determine and execute the proper plan of action * Maintain and monitor departmental statistics in order to report help desk performance to clients * Monitor and rank service requests assigned to the company * Advise and lend assistance in the planning and coordination of projects assigned to team members * Assess the skills of each individual team member in order to effectively delegate and prioritize the workload assigned to the department * Perform strategic planning for call center operations and customer satisfaction * Directly supervise associate(s) - interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; and other associate issues as they arise * Distribute information about company policies and procedures to associates. Represent management in issues dealing with enforcement of company policies and procedures, and the security and protection of company assets.

Job Title: Senior Manager, Customer Service Company: Armour-Eckrich Meats Location: Lisle, IL Description: Job DescriptionArmour-Eckrich Meats is looking for a Senior Manager of Customer Service who will oversee and direct the customer service department to ensure the effectiveness of the area. Review and evaluate policies and procedures to provide high levels of customer service and to promote good customer relations. Review established methods to identify areas for improvements, develop action plans and drive improvements across the team.

Job Title: Customer Support Supervisor Company: TEKSystems Location: Chicago, IL Description: Reporting to the DBO, the CSS is responsible for providing and ensuring the highest level of customer service to internal and external customers as well as Corporate OSG and field office employees. The CSS oversees and ensures operational compliance to policies and procedures. They are also responsible for the day to day supervision and development of the field support personnel. The CSS is the point of contact for escalated issues involving internal and external customers. Essential Functions of the Customer Support Supervisor:- Recruit, interview, hire, counsel and terminate field support personnel.- Welcome, administer and process internal new hire orientations.- Provide guidance and direction (in partnership with Corporate Human Resources) to branch level employees in the interpretation and administration of personnel policies and procedures, assuring consistency and fairness in all employee relations issues.- Achieve excellence in operations through auditing the collection of business critical information and data integrity.- Ability to exercise judgment within generally defined Company policies and practices selecting methods and techniques for obtaining solutions. - Oversee office spending and delivery cost, unemployment and worker's compensation and assure employee awareness at branch level regarding the administration and interpretation of policies and procedures surrounding each area.- Monitor office equipment and usage, and manage facility to ensure your office space is in alignment with building policies.- Manage office filing systems to make certain proper retention and compliance to state and federal guidelines.- Responsible for continued education and development of field office support personnel, to include regular performance assessment and goal setting (Performance Plus and Skill Soft).- Able to hold team members accountable for job function through assessing areas of strength and improvement.Qualifications:- BA / BS degree preferred.- Capability of working in a team oriented environment that is fair, open and honest.- Thorough knowledge of business policies and human resource practices.- Able to lead change processes.- Excellent leadership, interpersonal and communication skills.People. Service. Performance. These values are the foundation of the culture at Allegis Group and our family of companies. Become part of a company that cherishes its people. We offer an excellent salary and benefits package...and a place where you can grow and excel. Allegis Group and its subsidiaries are equal opportunity employers.

Job Title: Customer Service Manager for website development agency Company: Location: Chicago, IL Description: Owned Networks is a unique, next-generation website development agency. We build high end websites utilizing our own proprietary website building software. Our client base ranges from VIP celebrities, professional athletes and musicians, to small businesses, aspiring actors and real estate agents. As a part of our service we provide our clients with a full service offering of: web design, site construction, site maintenance (e.g. helping our clients swap photos, upload videos, write blog posts, create new pages) and interactive marketing for their brand or website. As our customer support manager you will help organize our current customer support operations and help develop a plan that will be able to scale with a dramatic increase to our customer base over the next 6 months. This position is ideal for someone that has experience working in customer service for a hosting/Server Company or a service related internet company that had to support a large number of clients (500 to 10,000). Focus: ? Provides input into strategic planning processes in support of new initiatives & technologies to enhance the performance of Customer Service. ? Development of a high-performing customer service organization that provides a ?best- in-class? experience for all users of Owned Network Technologies. ? Implementation and execution of formalized processes and metrics that ensure all phases of support are effectively coordinated, scheduled, monitored, logged, tracked and resolved appropriately. Duties: ? Manages performance of Customer Support staff through coaching, education, standard processes, customer focus and performance metrics. ? Development of personnel through execution of a formal performance review process that clearly identifies position accountabilities and objectives ? Delivery of timely and constructive feedback that result in high performance levels and continued development of personnel ? Development and execution of standardized policies and procedures to ensuring timely and effective follow-up to customer inquiries ? Daily, weekly and monthly reporting ?providing updates on key metrics, organizational performance and productivity ? Monitor backlog and escalations trending to find root-causes and provide solutions to processes and education/communication to all staff to implement changes.. ? Management of customer escalations and services request management, including trend analysis and reporting. ? Scheduling and allocation of resources to ensure timely and effective resolution ? Identification of continuous process improvements and trends. Key driver for quality actions plans and process improvement opportunities. ? Maintain effective working relations and work collaboratively with other internal departments. ? Supports the sales organization by providing reference-able clients, providing customer information and responding to inquires from the sales organization. Skills: ? Strong oral and written communication skills ? Excellent interpersonal and leadership skills ? Ability to deal effectively with customers, staff and management ? Excellent team building skills A strong dedication to quality customer service ? Strong initiative and assertiveness ? Self-motivated and goal-oriented ? Strong analytical skills ? Strong people motivating skills Experience: ? Minimum 3 years managing customer service in a high-tech environment ? A four year degree or a 2-year degree with significant business experience ? Practical experience with help desk tools This is a full time position with a starting salary of 50k a year. Please submit a resume and a brief description on why you would be good for this position.

Job Title: Call Center Manager - INCREDIBLE CAREER OPPORTUNITY!!! Company: SXC Health Solutions, Inc - Recruiting Resources Location: Lisle, IL Description: INCREDIBLE CAREER OPPORTUNITY!!! SXC is a leader in delivering an innovative mix of technology, critical capabilities and pharmacy benefit services to a wide variety of healthcare payor organizations. . PBMI''s 2009 Rx Benefit Innovation Award. Number 8th on Crain''s Chicago business 2007 fast fifty list. We are engaged in a search for a true "super star" Call Center Manager, that wants to take their career to the next level! We are looking for a proven leader that is a "difference maker" an "innovative problem solver" who stands out of the crowd and looks for and builds teams to reflect the same! If you are searching for that unique career opportunity that offers the chance to "shine" and prove yourself in a highly visible, corporate call center environment, this is your time! In this role, you would be responsible for the hiring, managing and developing of a team that serve as the Help Desk, within a growing, industry leader that is amazingly recession proof! For immediate consideration, please send your resume as an MSWord Doc attachment to: Register to View with "CALL CNTR MGR - LY" in the subject line of your email.

Job Title: Senior Manager, Customer Service (704) Company: Armour-Eckrich Meats LLC Location: Lisle, IL Description: 704 Job Description Are you someone who enjoys working in a fast-paced environment that values firm decision-making and leadership? Then join our growing company! Armour-Eckrich Meats, a division of Smithfield Foods, is a respected and well-known company who provides premium-quality meat products to families across the United States. We are building our Lisle headquarters, and are seeking highly motivated, enthusiastic individuals to join our team. Armour-Eckrich Meats is looking for a Senior Manager of Customer Service who will oversee and direct the customer service department to ensure the effectiveness of the area. Review and evaluate policies and procedures to provide high levels of customer service and to promote good customer relations. Review established methods to identify areas for improvements, develop action plans and drive improvements across the team. Required Skills •Responsible for the planning, organizing, and control of the functional activities within the team. •Identifies training and development needs and drives the development of staff for future growth. •Ensuring that the “Best Practices” employed by the company are implemented and understood. •Assist in problem resolution for long term solutions to meet the company’s goals and customer expectations. •Act as primary liaison with all members of the supply chain team, sales management, operations, planning, and finance as needed. •Management and reporting of Key Performance Indicators on a weekly basis. •Identification and implementation of cost savings initiatives that will enhance the profitability of the company without impacting customer service levels. •Maintain contact with the customer to ensure the service expectations are being fulfilled. •Ambassador for Change Management within the organization. Required Experience •Bachelor’s Degree in Business, Logistics or Finance required, Masters preferred. •5 to 7 years experience in customer service, sales or related functions required. •5 years previous management experience required. •Previous experience in project management and financial analysis in the areas of customer support, customer service, transportation and/or distribution required. •Knowledge of EDI and SAP preferred and/or similar software experience. •Strong verbal and written communication skills. •Collaboration, problem solving, results oriented, strategic thinker, ability to establish clear objectives. •Ability to make decisions that will service both the customer and the Company while understanding the cost impact to profitability. •Strong organizational skills. •Ability to work in a fast paced environment. •Proficient in Outlook, Excel, Word, PowerPoint. Job Location Lisle, IL, US. Position Type Full-Time/Regular

Job Title: Call Center Manager- Confidential Company: SXC Location: Lisle, IL Description: The Manager, Customer Care is a position that is responsible for the hiring, management and development of personnel that serve as the Customer Care Help Desk. This position requires an individual who is capable of establishing goals and implementing guidelines required to present a highly competent call center. This person will also have the ability to effectively communicate with a variety of people, ranging from direct reports to clients, demonstrating a clear understanding of not only the clients' needs, but those of SXC and its staff as well. Continuous work towards the development of the team and its contribution to the company as a whole must be done. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Job Functions:• Create a monthly staffing schedule, which ensures proper coverage of the Customer Care Help Desk, determined by clients' needs, and statistics provided by the phone system reports.• Conduct periodic meetings with account representatives to discuss any outstanding Customer Care issues and prepare for any future plans or anticipated needs of clients.• Maintain a basic understanding of the phone system to not only ensure optimal performance of the Customer Care Help Desk's phone operation, but to also serve as a backup for elementary functions company wide.• Coordinate training and preparation for associates seeking certification as a pharmacy technician.• Determine the workflow process and organizational structure of the Customer Care Help Desk. • Maintain knowledge of current technologies for Help Desks and Call Centers in order to develop an environment which will best serve our company as well as clients.• Establish goals and standards by which the Customer Care Help Desk operates.• Develop and implement guidelines and procedures by which the Customer Care Help Desk staff should operate.• Assist team in trouble shooting problems.• Investigate client or callers' concerns, and determine and execute the proper plan of action.• Maintain and monitor departmental statistics in order to report the help desk's performance to clients.• Monitor and rank service requests assigned to SXC as the client.• Advise and lend assistance in the planning and coordination of projects assigned to team members.• Assess the skills of each individual team member in order to effectively delegate and prioritize the workload assigned to the department.• Strategic Planning for Call Center Operations and Customer Satisfaction• Other duties as assigned. Supervisory Responsibilities:Directly supervises associate(s). Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; and other associate issues as they arise. Provide management functions and controls to ensure that projects stay on course, on schedule and are completed in a timely, professional manner. This management role includes prioritization, scheduling, personnel assignment, progress monitoring and project reporting. Distribute information about company policies and procedures to associates. Represent SXC management in issues dealing with enforcement of company policies and procedures, and the security and protection of SXC assets. CIAC (Call Industry Advisory Council) certification a plus!Prefer candidate who has experience in PBM (Pharmacy Benefit Management) call center or in healthcare insurance plan call center. If interested, please apply online at http://track.tmpservice.com/ApplyClick.aspx?id Register to View -7972

Job Title: Client Services Manager, Pharmacy Benefits Company: Take Care Health Systems, LLC Location: Deerfield, IL Description: Develop, service and maintain client relationships for assigned accounts. Responsible for the satisfaction and retention of existing client accounts. Serve as primary resource and point of escalation for assigned clients and staff. Develop and implement strategies and policies relating to account management and increasing new business sales. Works with clients to support and understand their overall business objectives and critical success factors including client service and financial expectations. Analyze plan profitability, utilization reports, plan efficiency, and recommends modifications for client programs. Provide appropriate direction, tools and resources to the Client Service team needed to maintain positive client relationships. Responsibilities: Account Management: *Leads the development and implementation of client service programs which directly support both the tactical and strategic service needs of the client and Walgreen Co. objectives. * Identifies opportunities for additional sales in existing accounts. Analyze plan profitability, utilization reports, plan efficiency, and recommends modifications for client programs. * Monitors client volume of demand for services. Analyzes and monitors trends to ensure the continued growth and viability of business operations and to identify areas of improvement. Recommends and implements adjustments to support client needs; presents findings to management. * Identifies and creates new processes to resolve continuing problems. Communicates global issues and escalated client concerns to Client Service Director. * Must be familiar with contractual requirements pursuant and specific to each client including financial arrangements, billing of services, remuneration, and performance and financial guarantees. * Ensures all details concerning the flow of services are maintained on an ongoing basis to meet the expectations of clients and Company. Client Relationship Management: * Focuses on client satisfaction with specific attention in the areas of client service relationship management and problem resolution. * Serves as the first point of contact for any changes to existing client services. Acts as escalation point for operational client issues and works with internal departments to design and implement solutions. * Maintains and strengthens client relationships by ensuring service excellence that meet clients’ needs through proactive client specific planning and proactive service. Monitors and ensures the timely and sufficient resolution of all client issues and requests. * Works to optimize the client and member experience as it relates to operations and service in order to drive high satisfaction, quality and efficiency for both client and Company. * Resolves problems and discrepancies related to existing contracts and plans. Designs solutions and oversees implementation of solutions to meet the customers' needs. * Assists in the preparation of client communications and presentations. Internal Relationship Management: * Develops positive working relationships with other departments and business units within Walgreen Co. to ensure business objectives are being met and service levels are maintained. * Actively participates and represents client services at internal meetings for the development of core business processes and procedures, program development, client requirements and other taskforces to ensure objectives are being met. * Works with management to explore methods and strategies to implement the Company’s communications and outreach initiatives in more cost effective/efficient ways. * Collaborates with Sales, Marketing, Operations, and Systems, and Walgreens market leadership to ensure the best service to clients. * Reports to client services teams and sales leadership on a regular basis regarding the needs associated with, and the status of, each client project. Meets frequently with client project leadership to discuss project progress, special initiatives and issues and to communicate critical updates. Service Compliance: * Holds responsibility for maintaining and updating all SOPs to meet local, state, and federal guidelines associated with client service programs. * Redesigns current accounts to maintain consistent application and compliance as client structures change and applicable laws are updated. * Ensures clients are operating and performing their activities according to SOPs as written and makes recommendations to adjust client activities to meet SOP requirements if they are not in compliance. * Leads the business requirement gathering process to influence the decision making in driving new/updating enhancements to ensure continuity and consistency of service to clients. * Analyzes utilization reports and recommends modifications to ensure compliance to regulation and contract terms. Human Resource Management: * Responsible for appropriate staffing and utilization of resources to include: staff, recommending pay increases, performing performance reviews, training and development of staff, estimating personnel needs, assigning work, interpreting and ensuring consistent application of organizational policies. * Champions diversity initiatives within an organization and throughout the company. Experience: Minimum two (2) years in a corporate pharmacy related or sales environment either in sales support or client services position. Knowledge, Skills, and Abilities: Ability to listen and identify client needs and link these to appropriate company services. Excellent communication skills. Proficiency in MS Office applications. Strong analytical skills. Attention to detail and accuracy/integrity of data required. Sense of urgency in responding to and resolving client issues Take Care Health Systems is proud to be an equal opportunity employer of nice people! M/F/V/D