Customer Service Manager Jobs in Georgia

Job Title: Supervisor, Call Center Advice Nursing - Buckhead Company: Kaiser Permanente Location: Atlanta, GA Description: Title: Supervisor, Call Center Advice Nursing - Buckhead Location: Atlanta, GA - To provide day to day direct supervision / leadership to the Call Center Advice Nurses (RN) - To ensure that patient care practices and other Call Center activities are in keeping with the organization's policies and procedures; quality standards and performance expectations. - Work collaboratively with the Service Associate Supervisors, Healthcare Teams and other departments to coordinate patient care activities and duties. Essential Functions: - Provide patient safety by ensuring that advice nurses are following established Nursing Guidelines, Organizations Policies and Procedures, Standards of Care and Regulatory Agencies Standards. - Ensures that patient calls are managed by registered nurses in a manner and time that maximizes customer satisfaction and minimizes risk exposure. - Ensures that registered nurses are working within the scope of nursing practice - Demonstrate strong clinical knowledge, judgement and competency skills. - Ensures that telephone access and service standards are met and sustained - Responds to formal (Member Services) and informal (Quality Improvement Concern form) member concerns raised by patients, providers and others in a timely manner. - Participates in Call Center Quality Improvement Program to include call management, nursing documentation, customer service skills and quality of KP On - Line advice responses. - Understands, Interprets and acts on statistical measurements of individual and Call Center performance - Accepts calls from patients for nurse triage and advice, and documents the same - Responds to emergencies according to Call Center and organizational policies and procedures - Contributes to the development, review and recommendation for changes to the Nursing Guidelines and Kaiser Permanente Policies and Procedures. - Participates in the hiring of qualified, competent and appropriately licensed (when applicable) staff - Develops monthly work schedule for all Call Center registered nurses. - Participates in annual review of staff performance utilizing the Performance Development Process - Participates in the orientation and training of new hires and the ongoing coaching and mentoring of incumbent staff - Models and reinforces ethical behavior in self and others; shows consistency in words and action; conducts business with honesty; maintains confidences; admits mistakes - Monitors KP On - Line, Carepoint, etc- advice responses for quality, timeliness and appropriateness - Supports the medical offices through the management of several after hours activities, such as critical lab, management of non-formulary prescription and outreach initiatives - Performs annual competency validation skills assessment - Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licenser requirements (if applicable), and Kaiser Permanente's policies and procedures. - Understands that access to protected health information (PHI) will be limited to the minimum necessary required to effectively perform your job. - May perform other duties as assigned. Qualifications: Basic Qualifications: - Current RN licensure in the State of Georgia - Obtain BLS certification within 90 days and maintain - One to three years progressive management and leadership experience - Three to five years nursing experience - Excellent communication skills - Basic keyboarding skills - Complete a Customer Service Assessment- Preferred Qualifications: - BS in Nursing - 5 years management experience - Customer service aptitude demonstrated through Customer Service Assessment

Job Title: Active Trader Relationship Manager- Call Center Company: E*TRADE FINANCIAL Corp. Location: Alpharetta, GA Description:  Develop and retain active trader clients within the assigned ET Center area.  This position will require the management of a book of clients.  The ATRM position will be responsible for the book’s generation of revenue through a focus on relationship management, revenue generation, retention, asset gathering and household management.  ATRMs may ask for new client referrals though the existing base.  The ATRM must be dedicated to growing a book of business and exceeding the expectations of the clientele base.  The ATRM must be capable of meeting specific objectives relating to account/relationship management, revenue generation and asset consolidation. In addition, the Active Trader Relationship Manager position requires the individual to conduct seminars or training sessions to Active Trading Clientele and prospective E*Trade Financial Clients.  The focus of the events will be to positively promote E*Trade Financial and more specifically the Active Trading product, pricing and service offerings.  This person also will be responsible for generating leads for purposes of asset gathering and/or household acquisition.    ESSENTIAL JOB FUNCTIONS:                                                                 REVENUE GENERATION                                                                                     Through inbound calls, outbound calls and customer appointments the ATRM will match the proper E*TRADE product with the clients trading needs to maximize revenueAcquire New Clients through referrals from existing client baseAcquire new households through lead generation from seminar presentationsPerform asset gathering to increase household wealthArticulate information, to the customer, about E*TRADE Financial, what it is that sets us apart from our competitors and the products/services availableProvide product and service literature upon request RELATIONSHIP MANAGEMENT / CUSTOMER SERVICE                           Ensure retention of base clients and continually develop new clientsReview orders and/or escalate any trading related issuesFollow up on customer inquiries via phone and email regarding account information, procedures, systems and productsRegularly exercise discretion and business judgment; research and resolve customer problems related to E*TRADE Securities accounts immediately or lose current opportunity to acquire assets. Maintain and update prospect and sales reports. Responsible for the accurate incentives paid to referral sources. FINANCIAL EDUCATION                                                                         Conduct training seminars to potential and current Active Trader clientsProvide training and support on our trading platformsAnalyze and discuss trading strategiesCompare product and service details in comparison to professional competition; which requires advance knowledge and preparation, and the regular use of independent judgment. Respond to sales leads with creative and original approaches, overcoming the limitations of competing with competitor field sales forces exclusively by phone. Job Requirementst('12')·         Series 7/63 licenses required.·         Minimum 2 years brokerage experience required or 3 - 6 months E*TRADE Customer Service experience.·         Ability to professionally conduct group seminars·         Demonstrates asset gathering and household acquisition strategies·         Thorough understanding of the securities industry including equity and option trading.·         Must have professional experience developing business as well as establishing relationships with actively trading and/or affluent clients.  ·         Requires strong work ethic, a passion to excel, extraordinary interpersonal skills, and team-orientation.·         Must be dedicated to exceeding the expectations of clients and must have outstanding oral communication, inter-personal, and written communication skills. This will be necessary to provide a superior level of service, satisfaction and to successfully close sales.  Must have positive and professional customer service attitude.·         Utilize independent decision-making skills to handle and resolve issues.  Ability to work independently. ·         Computer literacy including familiarity with online services, PC skills, and technical resolution.  Ability to troubleshoot basic to advanced technical problems·         Excellent organizational skills, with the ability to handle multiple tasks·         Must be focused on bottom line performance and constantly looking at ways to improve overall performance, sales, customer satisfaction and entire customer experience.·         Extensive knowledge of E*Trade trading and customer account systems·         Complete understanding of E*Trade policies and procedures.·         Ability to work flexible shift assignments.·         Ability to remain calm, professional, and in control in a volatile business environment

Job Title: Call Center Supervisor Company: Location: Augusta, GA Description: Supervisor needed to manage office work flow. Pays $15 per hour to start Benefits include Medical and Health insurance Click the link below to apply for job. Make sure to complete the application process to be considered. http://waco-career-network.com/?412546

Job Title: Customer Service Call Center Manager Company: Location: Savannah, GA Description: In need of a Call Manager to deal with client calls. The Customer Service Manager should possess excellent communication skills. Time management and organizational skills are also beneficial. The individual should also be adept to problem solving. Position requiremments are, but not limited to: �¡monitoring random calls to improve quality, minimise errors and track operative performance; �¡planning and developing staff recruitment �¡reviewing the performance of staff, identifying training needs and planning training sessions; �¡recording statistics, user rates and the performance levels of the center and preparing reports; �¡handling the most complex customer complaints or enquiries. We offer full medical benefits. To be considered for this position please email me at Register to View

Job Title: Customer Service Manager Company: MOL (America) Inc Location: Atlanta, GA Description: Company Profile: A global leader in the containerized shipping industry is looking for a Customer Service Manager in our Customer Service Department. We specialize in maritime trade and transportation. This position is located in Atlanta, GA office. Job Description: This position is for local residents only. Sorry, Visa / sponsorship not available. Duties include, but not limited to: Monitor call volumes and insure proper distribution. On weekly basis review phone performance with all CSR's Communicating with internal and external customers, vendors, brokers, draymen, regulatory agencies and any other person requesting MOL assistance, as they relate to departmental responsibilities. Act as lead customer service person, also in resolving issues that customers have. Reading, distributing and responding to department and individual e-mails. Monitor generation of Local Work Instructions as necessary. Communicating and directing staff on policies, procedures and on compliance of other import requirements. Forwarding and handling Customs Penalties. Keeping updated on QMS Policies and Procedures. Day to day administration, monitor department productivity, expenses, staff efficiency, training employees. Supervising cargo releases. Ensure system enhancements and other tools required by staff are addressed. Forward Cargo claims to NYCLA. Ensure compliance with laws and regulations. Handling major customer problems and special situations. Maintaining department productivity within budget constraints. Job Requirements: Qualifications: 5+ years of professional industry experience (shipping, rail, or other applicable logistics) required in a Customer Service capacity Ability to handle high phone/e-mail volumes Requires skills in Microsoft Excel and Word Must be able to prioritize, multi task, have good organizational skills, detail oriented Good communication skills Good Team Player College Degree preferred Our company offers an exceptional career opportunity with a competitive salary and a benefit package which includes medical, dental and vision insurance, 401(k) plan with company match and pension portion, and more. Applicants should advise of their eligibility to work in the USA and their salary requirements. Applicants should e-mail their resumes to Register to View No phone calls. No agencies (principals ONLY). Only qualified candidates will receive a response. Equal Opportunity Employer.

Job Title: Collision Estimator (Customer Service Manager) Company: Location: Atlanta, GA Description: ABRA Auto Body & Glass, "America's Most Recommended" is seeking a professional, energetic and sales oriented individual to work in our very busy Newnan repair center as a collision estimator. 3 years of experience required. Must have knowledge of computer estimating software packages and DRP procedures. Ability to handle multiple projects and flexibility a must! ICAR and ASE preferred. Bi-lingual a plus. Medical, Dental, Disability, 401(k) and more! Bkgd/Drug screens required. To apply, visit our web site at www.abraauto.com and complete an online application (reference job ID#. Or, fax to Register to View . EOE

Job Title: Insurance Customer Service Supervisor (26110) Company: Dell Perot Systems Corporation Location: Rome, GA Description: Dell Perot Systems is a worldwide provider of information technology services and business solutions to a broad range of clients. We are currently looking for an Insurance Customer Service Supervisor position to join our team in Rome, GA. Dell Perot Systems Insurance Solutions Group provides services, including full policy administration, to the insurance industry. Insurance Solutions administers over two million policies for clients that include some of the world’s top insurance companies. Our clients rely on us to provide benefits such as: Speed to market with new insurance products Strategic support for acquisitions Friendly, cost-efficient customer service Job Responsibilities: Supervise the day to day function of an insurance based call center. Support phone staff with questions, coaching, mentoring, and as part of the caller de-escalation process. Provide support to the team manager with delivering required contractual service levels and deliverables. Provide problem resolution. Develop training material to support client initiatives. Required Skills: Requires in-depth, solid insurance product knowledge and good customer service skills (experience with Interest Sensitive Whole Life insurance preferred). Solid understanding of insurance industry and products (1+ years) required. Previous call center and/or customer facing experience (2+ years) required. Desired Skills: In-depth understanding of Life/Annuity insurance products (1+ years) preferred. Inbound call center supervisory experience (2+ years) preferred. FLMI or other LOMA certifications desired. Minimum Educational Requirements: High School degree or equivalent required; six months to one year related experience and/or training; or equivalent combination of education and experience. More about Dell Perot Systems Dell Perot Systems is a unit of Dell Services, a new business organization formed by the acquisition of Perot Systems by Dell. Dell Services will develop and deliver a best-in-class suite of end-to-end IT services and business solutions that reduce IT complexity and lower costs for customers. The acquisition extends Dell Services into hosting, consulting, applications and business-process outsourcing, and expands Dell’s existing managed and modular services. Dell Services’ customers span global corporations, government agencies, healthcare and educational institutions, and small and medium enterprises. Dell Services will be one of the world’s largest technology services organizations with more than 41,000 experienced and skilled technology and business services professionals and revenue of approximately $8 billion from enhanced services. Dell Services’ values are centered on acting with integrity at all times, exhibiting a passion for serving our customers and displaying a strong work ethic while working effectively as a team. Our employees are committed to winning and to our company’s success. Dell Services is committed to Equal Employment Opportunity. It is the policy of Dell Services to encourage and support equal employment opportunity for all associates and applicants for employment without regard to sex, race, color, ancestry, religious creed, national origin, pregnancy, physical disability, mental disability, medical condition, age, marital status, political affiliation, sexual orientation, disabled veteran or Vietnam era veteran status.

Job Title: Supervisor, Call Center Advice Nursing - Buckhead - Evenings - FT(40) Company: Kaiser Permanente Location: Atlanta, GA Description:   Want to know more about what it's like to work at Kaiser Permanente? Click here to listen to what our employees and leader have to say.   Job ID:   014523 Company Name:   Kaiser Permanente Job Category:   Healthcare Location:   Atlanta, GA Position Type:   Full-Time, Employee Experience:   5-10 Years Experience Date Posted:   March 2, 2010 Supervisor, Call Center Advice Nursing - Buckhead - Evenings - FT(40) - To provide day to day direct supervision / leadership to the Call Center Advice Nurses (RN)- To ensure that patient care practices and other Call Center activities are in keeping with the organization's policies and procedures; quality standards and performance expectations.- Work collaboratively with the Service Associate Supervisors, Healthcare Teams and other departments to coordinate patient care activities and duties.Essential Functions:- Provide patient safety by ensuring that advice nurses are following established Nursing Guidelines, Organizations Policies and Procedures, Standards of Care and Regulatory Agencies Standards.- Ensures that patient calls are managed by registered nurses in a manner and time that maximizes customer satisfaction and minimizes risk exposure.- Ensures that registered nurses are working within the scope of nursing practice- Demonstrate strong clinical knowledge, judgement and competency skills.- Ensures that telephone access and service standards are met and sustained- Responds to formal (Member Services) and informal (Quality Improvement Concern form) member concerns raised by patients, providers and others in a timely manner.- Participates in Call Center Quality Improvement Program to include call management, nursing documentation, customer service skills and quality of KP On - Line advice responses.- Understands, Interprets and acts on statistical measurements of individual and Call Center performance- Accepts calls from patients for nurse triage and advice, and documents the same- Responds to emergencies according to Call Center and organizational policies and procedures- Contributes to the development, review and recommendation for changes to the Nursing Guidelines and Kaiser Permanente Policies and Procedures.- Participates in the hiring of qualified, competent and appropriately licensed (when applicable) staff- Develops monthly work schedule for all Call Center registered nurses.- Participates in annual review of staff performance utilizing the Performance Development Process- Participates in the orientation and training of new hires and the ongoing coaching and mentoring of incumbent staff- Models and reinforces ethical behavior in self and others; shows consistency in words and action; conducts business with honesty; maintains confidences; admits mistakes- Monitors KP On - Line, Carepoint, etc- advice responses for quality, timeliness and appropriateness- Supports the medical offices through the management of several after hours activities, such as critical lab, management of non-formulary prescription and outreach initiatives- Performs annual competency validation skills assessment- Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licenser requirements (if applicable), and Kaiser Permanente's policies and procedures.- Understands that access to protected health information (PHI) will be limited to the minimum necessary required to effectively perform your job.- May perform other duties as assigned.Qualifications:Basic Qualifications:- Current RN licensure in the State of Georgia- Obtain BLS certification within 90 days and maintain- One to three years progressive management and leadership experience- Three to five years nursing experience- Excellent communication skills- Basic keyboarding skills- Complete a Customer Service Assessment-Preferred Qualifications:- BS in Nursing- 5 years management experience- Customer service aptitude demonstrated through Customer Service Assessment

Job Title: Manager, Client Services Company: Thomson Reuters Location: Atlanta, GA Description: Thomson Reuters is the leading source of intelligent information for the worlds businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. Through its more than 50,000 people across 93 countries, Thomson Reuters delivers this must-have insight to the financial, legal, tax and accounting, scientific, healthcare and media markets, and is powered by the worlds most trusted news organization. More information about Thomson Reuters and its financial performance can be found on www.ThomsonReuters.com http://www.thomsonreuters.com/The Healthcare Science business of Thomson Reuters provides intelligent information to better manage the cost and quality of healthcare and accelerate scientific research and innovation.This position is contingent upon the award of new business.Responsibilities:Develop client-specific cost savings and profit-improvement strategies, implement required services and document return on investmentManage financial and business objectives including contract revenue, value-add revenue, renewals, expenses and margins and accounts receivable targets.Provide leadership on consulting engagements and engage in billable consulting activity, as appropriate and/or required, in partner ship with client team members.Manage evolving client expectations, needs and priorities, and collaborate with client team members to ensure effective integration with consulting and service delivery capabilities and priorities including database production processes.Organizes interdepartmental activities ensuring completion of the projects on schedule and within budget constraints.Meet regular in face-to-face meetings with the client.Manage and monitor client satisfaction and recommend appropriate strategies, tactics and operational initiatives to continuously enhance client satisfaction. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

Job Title: Supervisor, Call Center Advice Nursing - Buckhead - Days - FT(40) Company: Kaiser Permanente Location: Atlanta, GA Description:   Want to know more about what it's like to work at Kaiser Permanente? Click here to listen to what our employees and leader have to say.   Job ID:   014522 Company Name:   Kaiser Permanente Job Category:   Healthcare Location:   Atlanta, GA Position Type:   Full-Time, Employee Experience:   5-10 Years Experience Date Posted:   March 2, 2010 Supervisor, Call Center Advice Nursing - Buckhead - Days - FT(40) - To provide day to day direct supervision / leadership to the Call Center Advice Nurses (RN)- To ensure that patient care practices and other Call Center activities are in keeping with the organization's policies and procedures; quality standards and performance expectations.- Work collaboratively with the Service Associate Supervisors, Healthcare Teams and other departments to coordinate patient care activities and duties.Essential Functions:- Provide patient safety by ensuring that advice nurses are following established Nursing Guidelines, Organizations Policies and Procedures, Standards of Care and Regulatory Agencies Standards.- Ensures that patient calls are managed by registered nurses in a manner and time that maximizes customer satisfaction and minimizes risk exposure.- Ensures that registered nurses are working within the scope of nursing practice- Demonstrate strong clinical knowledge, judgement and competency skills.- Ensures that telephone access and service standards are met and sustained- Responds to formal (Member Services) and informal (Quality Improvement Concern form) member concerns raised by patients, providers and others in a timely manner.- Participates in Call Center Quality Improvement Program to include call management, nursing documentation, customer service skills and quality of KP On - Line advice responses.- Understands, Interprets and acts on statistical measurements of individual and Call Center performance- Accepts calls from patients for nurse triage and advice, and documents the same- Responds to emergencies according to Call Center and organizational policies and procedures- Contributes to the development, review and recommendation for changes to the Nursing Guidelines and Kaiser Permanente Policies and Procedures.- Participates in the hiring of qualified, competent and appropriately licensed (when applicable) staff- Develops monthly work schedule for all Call Center registered nurses.- Participates in annual review of staff performance utilizing the Performance Development Process- Participates in the orientation and training of new hires and the ongoing coaching and mentoring of incumbent staff- Models and reinforces ethical behavior in self and others; shows consistency in words and action; conducts business with honesty; maintains confidences; admits mistakes- Monitors KP On - Line, Carepoint, etc- advice responses for quality, timeliness and appropriateness- Supports the medical offices through the management of several after hours activities, such as critical lab, management of non-formulary prescription and outreach initiatives- Performs annual competency validation skills assessment- Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licenser requirements (if applicable), and Kaiser Permanente's policies and procedures.- Understands that access to protected health information (PHI) will be limited to the minimum necessary required to effectively perform your job.- May perform other duties as assigned.Qualifications:Basic Qualifications:- Current RN licensure in the State of Georgia- Obtain BLS certification within 90 days and maintain- One to three years progressive management and leadership experience- Three to five years nursing experience- Excellent communication skills- Basic keyboarding skills- Complete a Customer Service Assessment-Preferred Qualifications:- BS in Nursing- 5 years management experience- Customer service aptitude demonstrated through Customer Service Assessment