Customer Service Manager Jobs in Florida

Job Title: AGRESSIVE CALL CENTER MANAGERS Company: Location: Orlando, FL Description: Seeking experienced call center manager to manage employees for a new call center. The following person selected should be fluent in spanish and english. Canidate should want to be part of a winning team and want to grow. Position includes salary and bonuses and health insurance. We will be interviewing Tues.at 11 am. Please fax resumes to Register to View or email to Register to View

Job Title: Customer Service Manager Company: Location: South Florida, FL Description: We are a busy supplier of Energy Efficient Lighting and related electrical supplies looking for an experienced person to manage customer orders, shipping and respong to customer inqiuies. The ideal candidate will have experience in the lighting and/or electrical supply industry. Basic knowledge of Quickbooks,Excel and MS office products is required. Must have excellent oral and written communication skills. Full-time position. Drug Free workplace.

Job Title: Supervisor, Customer Service- LSG Sky Chefs - Company: Location: Orlando, FL Description: LSG Sky Chefs is the world's largest provider of in-flight services. We have been in the airline catering business for over 60 years and have developed specialist expertise in every area of onboard service including in-flight equipment management, logistics and in-flight management. LSG Sky Chefs is the world's largest provider of airline catering and in-flight solutions. LSG Sky Chefs caters 270 airlines from almost 190 customer service centers in 48 countries. Our mission is simple: To be the preferred Global Provider of Quality Catering and Integrated In-flight Solutions. We are seeking those who have the desire and commitment to help us achieve that mission. The Supervisor Customer Service is a leadership position responsible for all aspects of Transportation. Specific duties include: Plan and supervise operations to assure achievement of departments? financial, customer and employee goals. Guide employees through the established objectives, policies, rules, best practices, methods and standards. Manage allocated labor to maximize productivity. Ensure compliance with customer specifications, quality standards, FDA, HACCP and other Company and Customer regulations. Champion and implement key business initiatives such as Lean Manufacturing, TBL, Face2Face, IFBL, and Employee Safety. Foster employee participation in improving work processes via proactive communications and employee engagement. Conduct daily work group meetings, performance feedback and training. Requirements: Minimum of two years of experience in an operations leadership function. Demonstrated leadership experience in logistics, planning, dispatching employees to meet productivity goals. Associate's degree preferred. Experienced in building and maintaining positive relations. Strong oral and written communication skills and effective listening skills. Excellent interpersonal and organizational skills. Successful at improving work processes and leading through change. Proficient in Microsoft Office application - Word, Excel, PowerPoint and Outlook. Ability to supervise staff in a 24 hour shift environment. Ideal candidates will have experience managing a staff of at least (35-50) in transportation, manufacturing or services industry and experience in a fast paced, deadline driven company. LSG Sky Chefs offers a flexible benefit package including medical/dental/life insurance, vacation, sick time, 401K, free meals, free parking, AA Credit Union and opportunities for promotion. To apply, please register on: http://usjobs.lsgskychefs.com and complete an online application.

Job Title: Customer Service Supervisor Company: Iron Mountain, Inc. Location: Sunrise, FL Description: Title:  Customer Service Supervisor About Iron Mountain Iron Mountain (NYSE:IRM) is the industry leader in information protection and storage services. Since going public in 1996, Iron Mountain has grown from $139M in revenues to a Fortune 1000 company with over $3B in revenues. Forbes magazine has recognized Iron Mountain as one of the "Top 400 Best Big Companies" and FORTUNE Magazine has consistently ranked the Company as one of "America's Most Admired Companies" for diversified outsourcing. In early 2009, Iron Mountain was added to the prestigious S&P 500 Index. The Company offers comprehensive records management, data protection, and information destruction solutions along with the expertise and experience to address complex information challenges such as rising storage costs, litigation, regulatory compliance and disaster recovery. Founded in 1951, Iron Mountain is a trusted partner to more than 120,000 corporate clients throughout North America, Europe, Latin America and the Pacific Rim. For more information, visit www.ironmountain.com. We are currently recruiting for a Customer Service Supervisor… Responsible for the daily functions and customer support within the Customer Service team. Ensures that departmental goals and targets are met with the primary focus on quality customer service support for Iron Mountain customers across all service lines. Accountable for ensuring that departmental policies and procedures are adhered to. Essential Functions Provide requisite training and work environment for self-motivated and empowered employees. Assist with the recruitment, hiring and training of new employees and ongoing training and support for the team. Responsible for the control of the customer service functions, to include: order entry, request processing, data entry, task support and customer support. Drive the responsibility for the timely, accurate and productive delivery of customer service needs. Track results of quality and productivity standards and ongoing quality improvement programs. Determine the appropriate measures of quality service and report to the market team members, to include: performance indicators, service trends and customer feedback. Requirements KNOWLEDGE, SKILLS, AND ABILITIES Bachelors degree or comparable experience. Strong team leadership skills and customer support activities are required. Computer literacy and ability to use on-line system for input, maintenance and inquiries. Competency in computer software packages. Excellent verbal and written communication skills. Excellent organization, motivation, leadership, and interpersonal skills. Ability to work the shifts provided based on business needs. Ability to lead, coach, and mentor staff. Prior Work Experience of at least 2 years of supervisory experience in a service related industry. The ideal applicant will have current exp. in a supervisory capacity in a B2B related environment.  At this time we are considering only local candidates who are able to work without employer sponsorship. No agencies or phone calls, please. Only those candidates whose experience best meets our requirements will be contacted. Iron Mountain is an Equal Opportunity Employer.  Keywords: csr, customer care, customer relations, customer service, customer service manager, customer service rep, customer service representative, customer support, manage, management, manager

Job Title: Call Center Manager Company: Location: South Florida, FL Description: Call Center Manager Busy Boca Raton Call Center needs Aggressive Manager. Must be able to increase production, manage employees and produce results quickly. You need to have proven track record. Experience in Health Insurance required. Our leads are inbound and live transfer. Great compensation for right person. Call Register to View Hiring Organization: Fidelity

Job Title: Customer Service Supervisor Company: Sears Holdings Location: Altamonte Springs, FL Description: GENERAL SUMMARY: Under the direction of the Customer Service Assistant Manager, effectively manage a team of customer service representatives (30 – 40 associates) through daily evaluation of call reports and monitoring to ensure the protection of marketing investment and that Sears Home Improvement Products is leading the industry in providing excellent customer service. SCOPE OF RESPONSIBILITY: Assist in protecting the company’s investment of $1million + by routine evaluation of associates through call stat reports and monitoring, to ensure all responses are recorded and handled appropriately while extending highest level of customer service to all potential Sears customers. JOB RESPONSIBILITIES • Maintain close communication with marketing department to assure proper reporting of current marketing needs and communicate new procedures to department team members. • Monitoring, motivating and training of customer service associates • Daily and Weekly evaluations of associate performance to ensure department standards are met • Serve as liaison between customer service department and other departments that interact with customer service such as: Marketing, In-store Dept., Telemarketing, Installation, Credit, Quality Assurance Dept., Appointment Center and other SHC businesses. • Manage attendance and work schedules to ensure department staffing meets call volume needs • Conduct formal review/evaluation process of customer service representatives • Spot areas of concern in department and communicate them to management • Supervise Appointment Center when manager and assistant manager are not available • Monitor Cisco Call Reporting system for optimum utilization of staff • Routinely inspect the customer experience • Monitor call projection reports daily to ensure that staffing is meeting calls projected • Assist in resolving customer complaints that need to be escalated to upper management • Take the lead in the professional development of Customer Service Reps • Perform other duties as assignedCountryUnited StatesResponsibilities/Skills/Experience RequirementsEducation/Training: • High School Education or equivalent required, college degree preferred. Experience: • Prior supervisory experience or equivalent required. Role specific abilities/skills: • Proficiency in MS Office, particularly Outlook, Word, and Excel • Strong leadership, communication and interpersonal skills • Ability to handle customer concerns and demonstrate initiative in resolving in a timely manner • Must be comfortable in counseling, appraising, documenting and separating of associates • Ability to establish priorities and demonstrate excellent interpersonal skills • Promote unity and teamwork within department by personal example and appropriate handling of differences within department or team members. • Ability to work under pressure, effectively managing time while handling multiple tasks • Must be flexible to adjust work schedule to meet needs of departmentRequisition ID77073BRPreferred Minimum EducationHigh School / GEDYears Experience1 - 2 Years ExperienceTravel RequirementsNone

Job Title: Customer Service Supervisor - Oldsmar, FL Company: UnitedHealth Group, Inc Location: Oldsmar, FL Description: Ovations is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.Imagine joining a group of professionals and clinicians who are working to improve health care for people over 50. Consider the influence you can have on the quality of care for millions of people. Now, enhance that success with enthusiasm you can really feel.Thats how it is at Ovations. Everyday, were collaborating to improve the health and well being of the fastest growing segment of our nations population. And were doing it with an intense amount of dedication.Primary Responsibilities:Providing expertise and customer service support to members, customers, and/or providersDirect phone-based customer interaction to answer and resolve a wide variety of inquiriesCoordinates, supervises and is accountable for the daily activities of business support, technical or production team or unitHere, you will discover a culture that grows through challenge. That evolves by being flexible. That succeeds by staying true to our mission to make health care work effectively and efficiently for seniors. Put your best to work for us, and discover extraordinary opportunities for growth.

Job Title: Call Center Supervisor Company: Location: Tallahassee, FL Description: Supervisor needed to manage office work flow. Pays $15 per hour to start Benefits include Medical and Health insurance Experience required

Job Title: Center Customer Service Coord Company: FedEx Location: Hollywood, FL Description: PROMOTE FROM WITHINAt FedEx Office we value our Team Members and foster an environment career development and internal promotions.  Our Promote from Within atmosphere motivates our team members to be the best they can be and provides for unsurpassed career opportunities.If you are a current FedEx Office Team Member, click here to complete the Internal Application Process.Overview: This team member is required to perform many functions within the center, including all functions performed by Customer Service Associate team members. Additionally, this team member will perform functions such as purchasing, scheduling, problem solving, setting up new customer accounts, preparing bank deposits, and directing team members in one or more major function areas, to include Express Services and Computer Services.Responsibilities: This is a representative list of the general duties the Customer Service Coordinator may be asked to perform and is not intended to be all-inclusive• Provides customer service, including anticipating customer needs, suggesting alternatives and problem solving, and is able to satisfy those needs with a minimum amount of supervision• Takes customer orders, giving pricing information, performs consultative selling to customers, and explains the benefits of digital printing technology to customers• Sets priorities of customer projects• Follows copying protocol (copyright law, confidentiality, and careful handling of original documents)• Handles customer issues and gives refunds• May provide leadership on assigned shifts• May assist team members in goal setting and skill development• Assists in the training of center team members• Performs multiple tasks at the same time, using automatic equipment capabilities• Troubleshoots routine equipment problems• May pick-up and deliver customer orders• Collates, sorts and organizes customer orders• May operate photocopy, binding and other auxiliary equipment• Operates the Point of Sale terminal (POS), handles money and makes change.• Performs daily close-out procedures on POS.• Prepares bank deposit slips• Performs administrative duties, including bidding, ordering supplies and inventory control• Follows instructions of supervisors and assists other team members in performing center functions• Perform all other duties as needed or requested• Secondary responsibility for coordination of all shipping related services and activities, to include:• Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates. • Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services.• Offer assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies.• Maintains log of all incoming and outgoing parcels, prepares parcels for pickup by delivery drivers, and sorts incoming parcels.• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels.• Directs work of other team members. Performs duties with only minimal supervision by center manager and/or assistant manager. Must defer decisions involving changes in center procedures to center manager and/or assistant manager.Qualifications: • High school diploma or equivalent, plus six months to one year of related experience required• Excellent verbal and written communication skills• Physical stamina sufficient to stand during entire shift, excluding rest breaks• Physical stamina sufficient to move and lift 55 pound boxes• Ability, on a consistent basis, to perform work activities requiring cooperation, instruction, persuasion, or speaking with others• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time• Ability, on a consistent basis, to function in a high stress environment, under substantial time pressure• Ability to work with minimal supervision• Ability to lead and direct team members• Ability to perform the General Duties and Responsibilities set forth above in a consistent and efficient mannerBenefits WebsiteJob ID: 2010-44445JobTitle: Center Customer Service Coord

Job Title: Call Center Manager Company: EdRecruit Location: West Palm Beach, FL Description: A start up operation in West Palm Beach, FL is looking for a seasoned call center manager to handle training of representatives, developing phone scripts and actively working alongside reps. This is an excellent opportunity for growth with a generous compensation package. All candidates must have extensive call center experience in the career school industry. Please send resume to  Register to View