Customer Service Manager Jobs in District Of Columbia

Job Title: Client Services Manager Company: Xerox Location: Washington, DC Description: At Xerox, where business runs on fresh ideas, staying on the crest of digital technology demands originality, creativity, and ingenuity. That's why Xerox recruits exceptional people, whose professional and technical finesse are fueled by imagination. We've created a workplace where inventiveness flourishes, where employees are encouraged to express their vision, their ideas, and their leadership.  Organization Overview:As a part of the Xerox Global Services organization, Xerox Litigation Services (XLS) is one of the world’s largest providers of electronic discovery and litigation support services. With more than 2 billion pages of hosted data, 20,000 client users and 225 employees, Xerox Litigation Services is the trusted partner of corporations and law firms with complex electronic discovery challenges. General Summary:Senior Client Service Manager ensures client satisfaction by applying project management methodology to meet all Service Level Agreements (SLAs) and for implementing tactical and strategic plans to address all aspects of the discovery process. Successful candidates are ambitious team players who are passionate about business and can proactively manage and resolve high-stress situations.  Successful candidates are ambitious team players who are passionate about business and can proactively manage and resolve high-stress situations. This position requires a person who is: a creative thinker; client focused; able to build meaningful relationships; self-motivated; and flexible and adaptive. Responsibilities: Project Management Analyze business processes and procedures, and gather and document project requirements. Assist team in implementing and customizing client solutions; perform necessary quality assurance and beta testing of practice technology tools. Coordinate and oversee client support activities and projects involving vendor, client and other related parties.  Analysis & Reporting Combine data from multiple sources into forms suitable for analysis and reporting. Analyze results to identify significant changes and to find opportunities to improve operations. Develop and implement streamlined solutions to improve reporting processes.

Job Title: Client Services Manager, Managed Hosting Company: Blackboard Inc. Location: Washington, DC Description: Job Description POSITION RESPONSIBILITIES The ideal candidate will be flexible and willing to take on a wide range of projects both internal and external-facing with the goal of supporting new sales and upsells. The Client Services Manager must be able to multi-task and have an ability to keep various projects and assignments organized and moving forward. Communication skills are critical, with a focus on writing ability. Essential to this position is the willingness to take on any task and work effectively with cross-functional teams. The Client Services Manager will be responsible for: Managing new products/services added to the Managed Hosting portfolio. This will include establishing pricing, creating product codes, creating collateral, updating the contract template, and ensuring the rest of the MH team is prepared to support the new product/service Owning and managing the Managed Hosting Client-Facing WIKI, which contains all customer-facing documentation including Escalation Path, Service Briefs, and general information Owning and managing all internal documentation, including Pricing sheets, Contract Templates, and PowerPoint presentations Support the rest of the Business Development team by providing product documentation, updating the pricing model, and any other activities required to assist the sales process Handle all administrative duties as required for the Business Development team. Support the team during the BbWorld Conference by managing the team calendar, working with the Marketing Services team to organize Client events, and ensuring that customers are made aware of all MH-related activities. Act as liaison between the MH team and the Product Marketing group, helping with Marketing Campaigns and developing collateral Take on other projects for the team as required Meet with emerging clients on an annual basis to discuss current user capacity and future growth Required Experience PROFESSIONAL QUALIFICATIONS 1-3 years of professional experience. Superior communication skills, with an emphasis on written skills. Strong project management and coordination skills; and ability to excel in a fluid, cross-functional team environment. Must have Bachelors degree and be eligible to work in the United States. Advanced Degree preferred. Creative problem solvers welcome! Fluency in Spanish helpful

Job Title: Customer Service Manager Company: Location: Washington, DC Description: Plans and directs a comprehensive customer service program for the Passport Agency of assignment. Participates fully in Agency planning and management, as well as, in developing policies and operating methodologies to recruit and select acceptance agents in key or under served locations. Develops, improves and institutionalizes training programs for new acceptance agents and provide refresher training when necessary. Designs and directs comprehensive region-wide programs to collect and analyze customer suggestions and complaints, and implements the findings whenever appropriate. Evaluates the quality of service being provided by acceptance agents, including analysis of the nature and pervasiveness of any problems emanating from particular acceptance facilities; consults with the Agency Anti-Fraud Officer to ensure that acceptance agents are kept informed of the latest passport fraud trends and issues. Develops and maintains contacts with congressional staff offices. Periodically conducts interview/surveys of customers to assist in identifying procedures which impede good customer service.

Job Title: Client Services Manager - Secret Clearance Company: Computer Sciences Corporation Location: Washington, DC Description: Join this energetic team in CSC and grow your career in IT and management through countless development and experiential opportunities. Make a difference in the world by providing exceptional IT support to the USAID worldwide community. USAID provides economic and humanitarian assistance in more than 100 countries to provide a better future for all (www.usaid.gov). By providing the IT and communications tools needed by Haiti Response Task Forces, our team has had a direct impact on the ability of the US to provide fast relief and development support to Haiti following the January earthquake.The customer services manager oversees more than 25 people including team leads on 4 related customer services teams: Help Desk, Asset Management, Desktop Support, and Secure Messaging.Communicates diplomatically with all ranks of government and contractor customers to establish relationships, helps resolve issues, and improve customer satisfaction.Motivates personnel and correct conduct and performance issues, to minimize problems and maximize staff performanceMulti-tasks, delegates, tracks, and follows through on tasks across 4 functional areas.Demonstrates process-oriented technical savvy in addition to excellent management skills.Manages daily operations, ensures client inquires and requests are responded to accurately and timely and in accordance with service level agreements.Manages the quality assurance process and related training of staff members to ensure quality client service.Implements processes, tools, and training for staff to ensure successful launch of new products.Provides guidance to staff in resolution of difficult client questions/problems in order to ensure accurate technical support information.Monitors client contacts with staff to ensure standards of quality are met. Directly addresses client dissatisfaction and analyzes causes to define strategy for implementing corrective action.Works with other departments to improve processes and quality of client interaction by reviewing customer satisfaction survey data and identifying areas for improvement.Selects and hires employees. Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions. Motivates and rewards employees including providing salary increases, bonuses and promotions within allocated budgets and company guidelines.

Job Title: Client Services Manager Job Company: Xerox Location: Washington, DC Description: AutoReqId 6208BRCommon Job Title Client Services ManagerPrimary Work Location DC, WashingtonEmployee Classification: Regular Full-TimeJob Description: At Xerox, where business runs on fresh ideas, staying on the crest of digital technology demands originality, creativity, and ingenuity. That's why Xerox recruits exceptional people, whose professional and technical finesse are fueled by imagination. We've created a workplace where inventiveness flourishes, where employees are encouraged to express their vision, their ideas, and their leadership.Organization Overview:As a part of the Xerox Global Services organization, Xerox Litigation Services (XLS) is one of the world's largest providers of electronic discovery and litigation support services. With more than 2 billion pages of hosted data, 20,000 client users and 225 employees, Xerox Litigation Services is the trusted partner of corporations and law firms with complex electronic discovery challenges.General Summary:Senior Client Service Manager ensures client satisfaction by applying project management methodology to meet all Service Level Agreements (SLAs) and for implementing tactical and strategic plans to address all aspects of the discovery process.Successful candidates are ambitious team players who are passionate about business and can proactively manage and resolve high-stress situations. This position requires a person who is: a creative thinker; client focused; able to build meaningful relationships; self-motivated; and flexible and adaptive.Responsibilities: Project Management Analyze business processes and procedures, and gather and document project requirements. Assist team in implementing and customizing client solutions; perform necessary quality assurance and beta testing of practice technology tools. Coordinate and oversee client support activities and projects involving vendor, client and other related parties. Analysis & Reporting Combine data from multiple sources into forms suitable for analysis and reporting. Analyze results to identify significant changes and to find opportunities to improve operations. Develop and implement streamlined solutions to improve reporting processes.Requirements: Bachelors degree required, advanced degree a plus (MBA or JD). 2 -5 years of business experience dealing with various levels of business and technical staff. Excellent verbal and written communication skills and the ability to conceptualize and communicate to non-technical audiences. Experience in setting priorities and concurrently working on multiple tasks within aggressive timelines and deadlines. Strong team-oriented player also capable of working independently and taking ownership of projects without prompting. Strong proficiency with standard desktop applications and internet browsers, as with MS Office Suite (Excel, Access, and Word).Drawing on diversity of a global workforce and offering an equal opportunity to achieve success.EOE M/F/D/V