Customer Service Manager Jobs in Connecticut

Job Title: Customer Service Supervisor Company: Whole Foods Location: West Hartford, CT Description: You will play a part in holding a lasting impression for our customer’s shopping experience by working closely with the Customer Service Team Leader and Associate Team Leader(s) to ensure smooth operation of the Customer Service Team. You will assist with scheduling, supervision of team members as well as with the day-to-day flow of the department. Additionally you will work on the cash registers and will maintain attractive Customer Service displays and supporting the regional Customer Service vision. You will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members. Responsibilities & Qualifications Duties Make sure the customers are being taken care of and the department looks great at all times. Surprise and delight the customers with consistent, delightful service.All duties and responsibilities of Courtesy Clerk and Customer Service Team Member May assist with interviewing, and will help train Team Members in a manner that builds and sustains a high-performance team and minimizes turnover as delegated by Team Leader and Associate Team LeaderEstablish and maintain a positive work environment that supports a high Team Member morale.Communicate and maintain Team Member safety and security standards.Maximize team potential through effective and proper procedures for customer check out, handling of tenders, use of tares, sales of alcoholic beverages, and use of PLUs and UPCs.Assist in training of new Team Members, utilizing learning checklists and training materials.Complete sweep worksheets as required.Support national, regional, and store programs.Follows and complies with all applicable health and sanitation procedures and adheres to safe work practices.Responds promptly to customer needs and questions and requests assistance when necessary, including answering the store phone system.Perform all tasks assigned to the Customer Service booth.Open and close department according to established procedures.Oversee team and resolve difficult customer situations.Be aware of customer flow and needs and direct Team Members as necessary to satisfy and delight customers; ensure that customer waiting time is within established regional limits.Determine break schedule and insure all necessary breaks are given.Communicate team concerns to the Team Leader and Associate Team Leader.Performs other duties as assigned by the Customer Service Team Leader (Department Manager), Associate Team Leader (Assistant Department Manager), or Supervisor.Requirements Knowledge, Skills, and Abilities of Courtesy Clerk and Customer Service Team Member.Extensive knowledge of Customer Service Team procedures and policies.Capable of teaching others in a constructive and positive manner.Minimum 1 year Customer Service experience or equivalent.Ability to communicate effectively with customers and team members.Ability to perform physical requirements of position.Ability to operate all necessary equipment.Strong organizational skills; basic computer skills.Ability to work a flexible schedule including nights, weekends and holidays as required.Able to prioritize efficiently and delegate responsibilities.Stand and walk for extended periods of time.Bend and stoop to grasp objects and climb ladders. Bend and lift loads, not to exceed 50 pounds, unassisted and able to push and pull carts with product weighing up to 100 pounds.Use of box cutters. About Us At Whole Foods Market, we empower our Team Members to make their own decisions, thus creating an environment where people are treated with respect and are highly motivated to excel. We mentor Team Members through education and on-the-job experience. As a result, we are able to fill a majority of leadership roles from our existing team member base. We also recognize that there are individuals with talent outside of Whole Foods Market, and have training programs to bring those new leaders into the company. Our Team Members represent over 50 different nations. We are people from diverse backgrounds and perspectives, yet all work together to meet the needs of our customers. We offer great benefits beginning with a full complement of medical and other traditional group health plan coverage, 401k plan, and a 20% discount at our stores. To learn more, apply today!  What makes you whole?

Job Title: Call Center Manager Company: Subway Location: Milford, CT Description: The Subway® Group, franchisor of the #1 restaurant chain in the U.S. and Canada, has more than 32,000+ restaurants worldwide – and still counting! We are looking for a “Call Center Manager” to join our World Headquarters team in Milford, CT. The purpose of the Call Center Manager position is to develop, lead, and motivate a world-class Franchisee Call Center team of professionals to deliver excellent support of all new and existing technologies within the company. Customers will include all Headquarters employees, Field Staff and Franchisees. This position will be responsible to introduce techniques for addressing staff scheduling, monitoring, performance evaluation, and career development.  Position responsibilities include, but are not limited to: Develop, maintain, and manage a world class support team that meets the departments goals such as speed to answer, first call resolution and escalation.Implement innovative staffing and scheduling models for guaranteed coverage at the lowest possible costs while ensuring customer satisfaction.Maintain a high level of customer service by implementing methodologies to improve first call resolution, manage customer perceptions, and build strong internal relationships.Perform trend analysis against support calls and then provide feedback to vendors and internal development team on potential issues and/or concerns.Monitor performance of 3rd party call centers, reporting and escalations. Position requirements include a minimum of 5 years experience in a technical field and at least 2 years previous supervisory experience in a technical support environment.  Bachelor's degree in Computer Science or related field preferred.  The ideal candidate will possess strong leadership skills and be proficient in administration of ACD and CRM and reporting tools, like Crystal Reports or Microsoft reporting services, as well as MS Office, Access and Visio. Knowledge of database administration a plus. Must be an expert in MS operating systems, knowledgebase management and troubleshooting techniques.  Excellent verbal and written communication skills and strong analytical skills are also a must. If becoming a part of our very successful and expanding team sounds interesting, and you meet the requirements above, please let us hear from you! To be considered an applicant please visit our website, www.subway.com under Careers, then Headquarters Jobs, and complete an Employment Application online.  To apply by fax, or mail, submit an Employment Application, cover letter and resume to Register to View , or to HR Dept., 325 Bic Drive, Milford, CT 06461. AA/EOE/M/F/D/V.Note: We appreciate your interest! Due to the heavy volume of applications we receive only those candidates selected for further employment screening will be contacted by our office. No phone calls, please.  Sorry, no relocation can be provided.

Job Title: Call Center Manager - Reservations Sales Center Company: The Call Center Group Location: Stamford, CT Description: We are seeking a Call Center Manager – Reservations Sales Center for our center in the Stamford, CT area. Ideal candidate will be responsible for management of the Reservations Sales Center to include: Reservations, Inbound Sales, Outbound Sales and Support. Candidates will be proven Call Center Leaders with at least 5+ years of call center management experience in a travel reservations sales call center, selling a high end product. Will also be responsible for meeting performance goals, call monitoring, training & development and revenue growth. REQUIREMENTS: • Proven Call Center travel reservations experience (including car rental, airlines, etc…) • Must have worked for a high-end or luxury brand • Must have proven consultative sales experience • Solid product and procedural knowledge • Ability to meet or exceed sales/revenue goals • Superior training, development and coaching skills • Strong communication skills – both written & verbal • Solid computer & call center technology – i.e. Microsoft Office Products, Lexicon Software & AS400 Systems • A Bachelor’s Degree is preferred COMPENSATION: $65K - $75K Base Plus Bonus Potential Please email resume in a Word attachment to: Register to View

Job Title: Call Center Manager - Reservations Sales Center Company: Call Center Group AZ Location: Stamford, CT Description: We are seeking a Call Center Manager – Reservations Sales Center for our center in the Stamford, CT area.  Ideal candidate will be responsible for management of the Reservations Sales Center to include:  Reservations, Inbound Sales, Outbound Sales and Support.  Candidates will be proven Call Center Leaders with at least 5+ years of call center management experience in a travel reservations sales call center, selling a high end product.   Will also be responsible for meeting performance goals, call monitoring, training & development and revenue growth. REQUIREMENTS:·         Proven Call Center travel reservations experience (including car rental, airlines, etc…)·         Must have worked for a high-end or luxury brand·         Must have proven consultative sales experience ·         Solid product and procedural knowledge·         Ability to meet or exceed sales/revenue goals·         Superior training, development and coaching skills·         Strong communication skills – both written & verbal·         Solid computer & call center technology–i.e. Microsoft Office Products, Lexicon Software & AS400 Systems·         A Bachelor’s Degree is preferredCOMPENSATION:  $65K - $75K Base Plus Bonus PotentialPlease email resume in a Word attachment to:  Register to View

Job Title: Call Center Manager Company: LogistiCare Location: North Haven, CT Description: BA/BS degree strongly preferredExperience:- 8+ years progressive customer service experience, with a minimum of 4+ years experience as a manager in a 30+ seat call center- Experience managing a customer contact operations function focused on inbound call processing- Experience developing staffing strategies and implementing staffing plans- Experience developing and implementing incentive programsSkills:- Strong working knowledge of ACD phone systems- Experience with developing and deploying technology such as CTI, IVR and QA- Proven performance management, coaching and counseling skills- Exceptional written, verbal skills, organizational, and problem solving skills- Demonstrates excellent interpersonal skills and instills a teamwork philosophy- Proven and effective leadership and supervisory skills- Attentiveness to detail and thoroughness- Ability to multi-task and meet deadlines- Strong analytical skills- Must be able to work independently and as a member of a team- Must have proven experience dealing with conflict management- Ability to create processes that best benefit the entire team- High level of technical competence to include proficiency with Microsoft Office including Excel- Working knowledge of Internet Engines- Type at least 50 words per minute with 90% accuracy- Knowledge of clinical UR and QA, Medicaid, Medicare guidelines and covered services a plusEnvironmental and Working Conditions:- 100% of work time is conducted in an atmosphere controlled office settingPhysical and Mental - Ability to maintain confidentiality, take the initiative and be proactive, work under pressure, communicate information clearly and work with diverse populations- Patient listening and strong conciliation skills- Must possess ability to analyze data and report on center performance; knowledge and proficiency of call center management tools and principles, and knowledge of and proficiency in quality improvement tools and processes- Ability to plan effectively for further growth Job Description: LogistiCare is the nation's leading managed healthcare organization specializing in the management of healthcare transportation benefits. The Company's client base consists of state and local government agencies (Medicaid agencies, transit authorities, school boards), managed care organizations and hospitals. LogistiCare is not a provider of transportation vehicles (we do not physically own vehicles). Instead, the Company manages a network of transportation providers and provides the administrative infrastructure to authorize services and provide billing and claims payment functionality allowing the Company to offer a complete outsourcing solution to our clients.LogistiCare seeks a Call Center Manager. The Call Center Manager is responsible for meeting all contract goals associated with call center operations and call taking through oversight of the day-to-day operations and customer service in the center. He/She will provide call center performance reports and initiates and implements procedures to improve the reservation process and to comply with contract requirements.Essential Duties and ResponsibilitiesThis oversight includes servicing all lines of business by performing the duties outlined below:- Manage a 27+ seat inbound Call Center- Manage and develop a team of Supervisors, Leads and Customer Service Representatives (CSR) to meet operational and contractual goals; maximizes the potential of each employee supervised- Ensure proper recruitment, training, staffing and technology to handle call volume and contractual requirements- Monitor training needs and ensure proper CSR education occurs - Monitor employee performance standards, and take appropriate corrective action in order to meet standards- Monitor the standards of performance of the Call Center and recommend and initiate call center process and policy improvements to ensure that LogistiCare excels in its contractual performance- Oversee a well-executed call monitoring process that ensures a high level of call quality- Identifies and resolves customer issues as well as participates in routine communications with clients to ensure complete customer satisfaction- Make recommendations and implement changes to improve service efficiency, while maintaining budget requirements- Ensures the generation and analysis of daily, weekly and monthly reports to be used by management and clients to assess and improve the operations- Evaluate current reporting tools and performance measurements and make continuous improvements as needed- Champion new technology improvements and system enhancements to meet business objectives- Work with Senior Management in development of short and long-term business and strategic plans and organizational structure within the Call Center- Participates in projects as necessary- Displays knowledge of the Medicaid policy manual and relevant transportation needs- Develops and maintains a comprehensive working knowledge of the LogistiCare system (LCAD)Note: This description is not intended to be all-inclusive. Employee may be requested to perform other duties from time to time.LogistiCare is an Affirmative Action-Equal Opportunity Employer.

Job Title: Customer Service Team Lead- Hartford Ct. Company: Pitney Bowes Location: Hartford, CT Description: PBMS is part of Pitney Bowes, Inc., a strong company with an 80 year history in mailing that expanded into all aspects of document management. PBMS provides business services to various companies and organizations by focusing on solutions through technology, processes and people.What exactly are business services? In short, we handle the administrative responsibilities of a business - managing a companys mail and distribution center, running a copy center, and more. PBMS also offers other business solutions, including high-volume print and production mail, records management, desktop publishing, electronic documents, and business recovery services.Whats the result? PBMS lets customers focus on growing their businesses while our teams support their operation.At PBMS, our first priority is our customers. They are our reason for being in business and we must work everyday to exceed their expectations. By understanding the customers needs and delivering quality results every time, PBMS employees keep customers satisfied every day.Key responsibilities include:· Run mailing, copy or fax equipment· Pick-up and deliver mail, parcels, and copy jobs· Lift large bundles of mail, overnight packages and shipments· Handle time-sensitive material· Maintain copier equipment· Provide courier messenger services· Perform duties and special requests as assigned by management· Balance workload; provide guidance and direction to team; serve as focal point for communication with customer and company personnel· Ensure operating and quality standards are met based on service objectives· Maintain accuracy of required reports, logs and measurements· Ensure the highest levels of customer care· Ensure adherence to business guidelines, safety security procedures· Responsible for all aspects of equipment; make appropriate equipment recommendations· Provide constructive feedback and recognition to team· Support financial results by minimizing site waste and reworkWith the right attitude and the will to perform job functions accurately and effectively, PBMS offers a tremendous opportunity for you -- the chance to succeed with a solid, stable company that provides world-class services to the top companies in the U.S. and abroad.PBMS offers a competitive salary and excellent benefits including Medical, Dental, Time Off with Pay, 401K, Tuition Reimbursement, and much more.PBMS is an EEO and Affirmative Action Employer that values diversity in the workplace. Women and minorities are encouraged to apply.

Job Title: Customer Service Manager Company: Burlington Coat Factory Location: Waterbury, CT Description: Job Description:CUSTOMER SERVICE MANAGER Reports To: Operations Assistant Store Manager Supervises: Customer Service Supervisors, Customer Service - Lay-a-ways & Returns, and Cashiers GENERAL PURPOSE OF POSITION: The Customer Service Manager is responsible for ensuring the highest level of customer service throughout the store and is a role model and leader who must solve problems, make informed decisions and manage the department wisely in order to achieve maximum results.  As part of the management team, the Customer Service Manager is responsible for the day-to-day management of the front end, overseeing the functioning of the cash registers and supporting equipment, and all duties of the cashiers.  Responsibilities include staffing, training, scheduling, inventory control, equipment maintenance, and loss prevention. RESPONSIBILITIES: - Deliver excellent customer service and demonstrate a high degree of professionalism - Assist in the recruitment and hiring of the most qualified applicants to meet the needs of the front end - Train, coach and manage all cashiers in all front-end/customer service policies and procedures, including new cashiers and cross training of other associates.  Make sure all front end associates have passed all applicable eLearning courses and are retrained when needed - Supervise and schedule cashiers and ensure compliance with payroll budgets - Be aware of all areas of possible loss due to theft, shoplifting, freebagging, fraud, and/or carelessness - Communicate all information to cashiers regarding special promotions and sale items - Expedite front lines, direct flow of customers, and ensure that each customer receives outstanding customer service by providing a friendly environment - Ensure that all transactions that affect the store inventory are processed accurately by auditing the Sales Exception Reports - Ensure validity of customer returns, exchanges, check authorizations, voids, and discretion discounts - Oversee compliance of cashiers with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, security, sales and record-keeping procedures - Provide orderly maintenance of front-end equipment and supplies - Solve problems that affect the service, efficiency, and productivity of the front end - Any other tasks as assigned from time to time SKILLS AND COMPETENCIES: - Ability to provide outstanding customer service - Ability to develop and train associates and build relationships - Ability to manage front end operations effectively - Ability to process information/merchandise through computer system and register system - Ability to maintain a fair, consistent set of standards as they apply to work force - Ability to adjust priorities and manage time wisely in a fast-paced environment - Ability to communicate in a clear, concise, understandable manner, and listen attentively to others - Ability to operate all equipment necessary to perform the job Job Requirements:REQUIREMENTS: - 2  years of Retail Management experience within a Big Box or Specialty environment - Ability to work a full-time schedule including nights, weekends, and holidays - Ability to handle a multi-million dollar sales volume - Strong interpersonal, communication, organization and follow-through skills -It-s All About Our People- Keywords: Retail, Customer Service / Front End, Apparel / Fashion, Big Box, Department

Job Title: Manager, Call Center-Improvement Company: Smith Hanley Associates - Southport, CT Location: Hartford, CT Description: My client, a well known consumer company, is seeking  a "Call Center- Improvement Manager".   Responsibilities Operational Management. Call Center Technology Call Center Support- budgeting, reporting, etc Project Management This a rare combination of skills in leadership, team and people development, business planning, program management, and change management. Broad understanding of Call Center Technology,  CRM and Knowledge Management. Financial planning and performance analysis. Able to present information concisely and coherently to different audiences. Comfortable working with colleagues of all levels and external contractors.

Job Title: Center Customer Service Coord Company: FedEx Location: Hartford, CT Description: PROMOTE FROM WITHINAt FedEx Office we value our Team Members and foster an environment career development and internal promotions.  Our Promote from Within atmosphere motivates our team members to be the best they can be and provides for unsurpassed career opportunities.If you are a current FedEx Office Team Member, click here to complete the Internal Application Process.Overview: This team member is required to perform many functions within the center, including all functions performed by Customer Service Associate team members. Additionally, this team member will perform functions such as purchasing, scheduling, problem solving, setting up new customer accounts, preparing bank deposits, and directing team members in one or more major function areas, to include Express Services and Computer Services.Responsibilities: This is a representative list of the general duties the Customer Service Coordinator may be asked to perform and is not intended to be all-inclusive• Provides customer service, including anticipating customer needs, suggesting alternatives and problem solving, and is able to satisfy those needs with a minimum amount of supervision• Takes customer orders, giving pricing information, performs consultative selling to customers, and explains the benefits of digital printing technology to customers• Sets priorities of customer projects• Follows copying protocol (copyright law, confidentiality, and careful handling of original documents)• Handles customer issues and gives refunds• May provide leadership on assigned shifts• May assist team members in goal setting and skill development• Assists in the training of center team members• Performs multiple tasks at the same time, using automatic equipment capabilities• Troubleshoots routine equipment problems• May pick-up and deliver customer orders• Collates, sorts and organizes customer orders• May operate photocopy, binding and other auxiliary equipment• Operates the Point of Sale terminal (POS), handles money and makes change.• Performs daily close-out procedures on POS.• Prepares bank deposit slips• Performs administrative duties, including bidding, ordering supplies and inventory control• Follows instructions of supervisors and assists other team members in performing center functions• Perform all other duties as needed or requested• Secondary responsibility for coordination of all shipping related services and activities, to include:• Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates. • Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services.• Offer assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies.• Maintains log of all incoming and outgoing parcels, prepares parcels for pickup by delivery drivers, and sorts incoming parcels.• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels.• Directs work of other team members. Performs duties with only minimal supervision by center manager and/or assistant manager. Must defer decisions involving changes in center procedures to center manager and/or assistant manager.Qualifications: • High school diploma or equivalent, plus six months to one year of related experience required• Excellent verbal and written communication skills• Physical stamina sufficient to stand during entire shift, excluding rest breaks• Physical stamina sufficient to move and lift 55 pound boxes• Ability, on a consistent basis, to perform work activities requiring cooperation, instruction, persuasion, or speaking with others• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time• Ability, on a consistent basis, to function in a high stress environment, under substantial time pressure• Ability to work with minimal supervision• Ability to lead and direct team members• Ability to perform the General Duties and Responsibilities set forth above in a consistent and efficient mannerBenefits WebsiteJob ID: 2010-43902JobTitle: Center Customer Service Coord

Job Title: Customer Service Supervisor - Moore Medical | McKesson Company: McKesson Corporation Location: Farmington, CT Description: Our customers are the focal point of all that we do.   Through a true multi-channel direct marketing / tele-sales approach, we offer the customer a variety of ways to communicate with us.  Moore Medical is a distributor of medical, surgical, and pharmaceutical products to nearly 100,000 healthcare practices and facilities in non-hospital settings nationwide including physicians, emergency medical technicians, schools, correctional institutions, municipalities, occupational healthcare professionals, and other specialty practice communities.  Our mission is to provide the health care professionals with the supplies, tools, and resources they need to improve the health of their patients and save lives.  Moore Medical, based in Farmington, CT is part of McKesson Medical-Surgical. >Current Need >Moore Medical is seeking a customer focused and highly motivated individual to lead a team of 12 Customer Service Reps at our Farmington, CT location.  Qualified persons must have 2 years of call center experience and have the ability to motivate others. >Position Description >Responsible for providing pre-sales and post-sales service to customers.  Acts as liaison between customers and manufacturing, sales, field service, order processing and accounting  to resolve status, production, delivery and billing inquiries.  Reviews warranty claims.  Processes customer returns and exchanges. Expedites service and repairs.  Provides special pricing for non-standard items. >Minimum Requirements >2+ years customer service experience and demonstrated leadership skills, depending on area of assignment may be required to have relevant healthcare/insurance experience >Additional Knowledge & Skills >Must have experience managing non-exempt employees, reconciling payroll, and auditing employee attendance.    Must have a strong customer focus and be willing to speak directly with customers on escalated calls. Complete employee side by sides, performance reviews, and conduct team meetings. Experience with Avaya, Goldmine, and JDE is a plus. Must be organized and very detail oriented. >Education >2-year degree in business or related field or equivalent experience >Physical Requirements >General Office Demands >Company Statement >McKesson offers a competitive compensation and benefits package. McKesson is everywhere in healthcare. We offer a wealth of opportunity for individuals with a desire to make a difference in providing industry-leading, integrated healthcare services and solutions. Individuals with the passion to be a part of our entire continuum of patient-focused care. It's you and McKesson - empowering healthcare. Visit www.mckesson.com/careers for more information. As an equal opportunity employer, McKesson Corporation unites the talents and contributions of all to advance the power of healthcare. >Agency Statement >No agencies please.