Customer Service Manager Jobs in Colorado

Job Title: Call Center Supervisor Company: DISH Network L.L.C. Location: Littleton, CO Description: Responsible for managing the day to day operations of one or more team(s) reporting to the Customer Service Center (CSC) Executive Offices. Provides overall direction of lower level Customer Resolution Specialists in support of departmental objectives. Participates in hiring, training and recruiting needs for departmental staff. Develops and manages inter-department programs and procedures designed to ensure continuous process improvement within the CSC Executive Offices. Assigns and oversees CSC Executive Offices related projects dedicated to optimizing the production floor effectiveness. Adheres to and drives performance measurement expectations to improve overall employee performance and call management. Informs higher level management of issues and/or concerns, on a daily and weekly basis. Recommends new enhancements and/or business improvement ideas to existing processes and procedures. Helps support new business opportunities and strategies. Ensures that accurate and sufficient data is available for the evaluation of direct report metrics, employee development, call volume, and determining trends. Provides direct interface to all other departments of the corporation's group of companies regarding any operational issues. Ensure department performance goals and objectives are met and maintained; while also monitoring incoming and outgoing calls and reporting on processes and procedure to create more efficient and effective work flow.Other duties as required. This list is not meant to be a comprehensive inventory of all duties and responsibilities assigned to this position. Subordinate group contains hourly employees. Will manage personnel issues (hiring, performance appraisals, terminations, etc.)

Job Title: Customer Service Supervisor Company: Whole Foods Location: Boulder, CO Description: This position works closely with the Customer Service Team Leader and Associate Team Leader(s) to ensure smooth work on the cash registers and will maintain attractive Customer Service displays and supporting the regional Customer Service vision. You will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members. Duties and Responsibilities • Provide excellent customer service. • Supervise all aspects of Customer Services/Front End operations • Ensure excellent customer service is provided to all guests. • Maintain excellent cash handling standards, follow and enforce cash handling procedures and policies • Perform all shift duties, as directed by team leadership • Participate in the job dialogue and disciplinary process of Team Members as appropriate • Maintain high productivity levels. • Enforce all safety and sanitation standards. • Understand why our products are different than conventional stores, and be able to explain to customers. • Attend all team and store meetings. • Uphold Whole Foods Market Standards. • Perform other duties, as assigned. Responsibilities & Qualifications Requirements and Qualifications • At least six months previous cash-handling experience • At least 1 year of previous customer service/front end experience • Able to effectively prioritize and successfully delegate • Strong leadership and motivational skills. • Able to work independently and meet deadlines. • Excellent analytical skills • Proven ability to successfully handle difficult customer services situations • Strong communication skills • The ability to work in a fast-paced environment, with a sense of urgency. • Strong basic math skills including proficiency in addition, subtraction, multiplication, division and percentages. • Able to accurately describe Whole Foods Market products, and explain why they are different • Able to perform physical requirements of position. • Able to learn proper use of baler (must be 18 years of age or older). • Able to work a flexible schedule based on the needs of the store, including nights and weekends as required.Working conditions • Standing and walking for extended periods of time, up to 8-10 hours. • Bending, stooping, and climbing. • Mental and physical dexterity. • Unassisted heavy lifting. • Use of box cutters. • Use of ladders. • Iteration of duties. About Us At Whole Foods Market, we empower our Team Members to make their own decisions, thus creating an environment where people are treated with respect and are highly motivated to excel. We mentor Team Members through education and on-the-job experience. As a result, we are able to fill a majority of leadership roles from our existing team member base. We also recognize that there are individuals with talent outside of Whole Foods Market, and have training programs to bring those new leaders into the company. Our Team Members represent over 50 different nations. We are people from diverse backgrounds and perspectives, yet all work together to meet the needs of our customers. We offer great benefits beginning with a full complement of medical and other traditional group health plan coverage, 401k plan, and a 20% discount at our stores. To learn more, apply your passion today.

Job Title: Call Center Supervisor Company: ACS, A Xerox Company Location: Colorado Springs, CO Description: Call Center SupervisorVisit the ACS webpage | Click here to see Profile Call Center Supervisor Description Affiliated Computer Services, Inc. (ACS) is expertise in action™. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive. If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today. This position entails strong leadership and team coaching and quality monitoring. The ability to multi-task, and the ability to work flexible hours and days (days and evenings as well as weekend work.) You will coach a team of 12 inbound call center agents and handle escalated calls as needed. Proficient in MS office suite, especially excel for reporting purposes) Experience with IEX and Avaya systems is a plus. Must have at least 1 year supervisory experience and must have a minimum of 6 mo's to 1 year call center experience, preferably in a leadership role. Wireless call center experience is a plus. Directs and/or manages all activities associated with Call Center operations, including developing and implementing policies and procedures on systems. Establishes and implements performance and service standards. Develops and implements process and/or operational improvements to enhance efficiency and effectiveness of operations. Ensures productivity meets or exceeds service and quality standards. Develops departmental budget and controls costs. All other duties as assigned. ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling Register to View .

Job Title: Case Manager Call Center Supervisor Company: Fresenius Medical Care North America-Corporate Headquarters Location: Denver, CO Description: An outstanding opportunity to work at Fresenius Medical Care North America. Fresenius is the world's largest, integrated provider of products and services for individuals with chronic kidney failure, a condition that affects more than 1,300,000 individuals worldwide. Through its network of over 49,000 employees in over 100 countries, FMCNA offers outstanding career opportunities across the globe in a rapidly expanding yet stable environment . Working at Fresenius means growing your career while making a difference.Supervises all activities of the assigned UltraCare Case Management program, working closely with the UltraCare Case Management nurses to ensure appropriate and timely patient contacts and problem resolution for FMS renal patients. Ensures patient satisfaction by addressing escalated issues effectively and appropriately.Provides subject matter expertise, support and guidance to staff regarding procedures, issues and problems, ensuring appropriate application and resolution.Identifies, analyzes, plans, organizes and develops new workflow processes and/or modifies existing processes as appropriate to meet the program requirements, improve quality of care, reduce health care costs, and enhance / support the patient's health care or insurance needs.Analyzes the information and assessments in the case management software to identify patients who would benefit from the UltraCare Case Management program. Communicates this information to the UltraCare Case Management nurses.Supervises the remote monitoring of the renal care of managed care patients.Ensures the proactive contacting of the designated patients or staff on a monthly basis to assess their situation and to provide assiRequired: RN - Active nursing licensure in practicing stateBSN preferredAt least 5 years of experience as a RN.At least one year of experience as a supervisor or manager.Case management experience preferred.Competency with standard business computer systemsExcellent communication, verbal and written, and customer service skillsOrganized and detail orientedAbility to function as a part of an integrated teamFresenius offers highly a competitive benefits package that includes medical and dental, 401k, short- and long-term disability, tuition reimbursement, and a paid time off program. Fresenius Medical Care is an Equal Opportunity Employer. For more information please visit our website at www.fmcna.com. Please apply on-line at www.fmcna.com. APPLY TO THIS JOB HERE

Job Title: MANAGER, ASSISTANT MANAGER, CUSTOMER SERVICE REPRE Company: Location: Colorado Springs, CO Description: Check Into Cash is a financial services organization experiencing tremendous growth. Beginning in 1993, we now have over 1200 centers in 27 states nationwide with more centers opening each month!The service has been well received since its inception. Our customers are people who occasionally find themselves a little short of cash before payday. For a one-time fee you can get the cash you need.Advance your career in financial services in our rapidly expanding company. Check Into Cash is seeking individuals who enjoy rewarding challenges. A Customer Service driven attitude is required. Collections/financial services experience is a plus! Great salary and benefits including medical, dental, life, 401(k) and LTD. Plus an outstanding bonus program! click on the apply link below to apply to this job.

Job Title: Customer Service Supervisor Company: Whole Foods Location: Fort Collins, CO Description: This position works closely with the Customer Service Team Leader and Associate Team Leader(s) to ensure smooth work on the cash registers and will maintain attractive Customer Service displays and supporting the regional Customer Service vision. You will ensure a positive company image by providing courteous, friendly, and efficient service to customers and team members. Duties and Responsibilities • Provide excellent customer service. • Supervise all aspects of Customer Services/Front End operations • Ensure excellent service is provided to all customers. • Maintain excellent cash handling standards, follow and enforce cash handling procedures and policies • Perform all shift duties, as directed by team leadership • Participate in the job dialogue and disciplinary process of Team Members as appropriate • Maintain high productivity levels. • Enforce all safety and sanitation standards. • Understand why our products are different than conventional stores, and be able to explain to customers. • Attend all team and store meetings. • Uphold Whole Foods Market Standards. • Perform other duties, as assigned. Responsibilities & Qualifications Requirements and Qualifications • At least six months previous cash-handling experience • At least 1 year of previous customer service/front end experience • Able to effectively prioritize and successfully delegate • Strong leadership and motivational skills. • Able to work independently and meet deadlines. • Excellent analytical skills • Proven ability to successfully handle difficult customer services situations • Strong communication skills • The ability to work in a fast-paced environment, with a sense of urgency. • Strong basic math skills including proficiency in addition, subtraction, multiplication, division and percentages. • Able to accurately describe Whole Foods Market products, and explain why they are different • Able to perform physical requirements of position. • Able to learn proper use of baler (must be 18 years of age or older). • Able to work a flexible schedule based on the needs of the store, including nights and weekends as required.Working conditions • Standing and walking for extended periods of time, up to 8-10 hours. • Bending, stooping, and climbing. • Mental and physical dexterity. • Unassisted heavy lifting. • Use of box cutters. • Use of ladders. • Iteration of duties. About Us At Whole Foods Market, we empower our Team Members to make their own decisions, thus creating an environment where people are treated with respect and are highly motivated to excel. We mentor Team Members through education and on-the-job experience. As a result, we are able to fill a majority of leadership roles from our existing team member base. We also recognize that there are individuals with talent outside of Whole Foods Market, and have training programs to bring those new leaders into the company. Our Team Members represent over 50 different nations. We are people from diverse backgrounds and perspectives, yet all work together to meet the needs of our customers. We offer great benefits beginning with a full complement of medical and other traditional group health plan coverage, 401k plan, and a 20% discount at our stores. To learn more, apply your passion today.

Job Title: Supervisor Customer Service Technical Support Company: Sprint Location: Englewood, CO Description: Job details Req # 95279BR Job Title Supervisor Customer Service Technical Support Job Description The Supervisor Customer Service Technical Support is responsible for the day-to-day operations and workflow of a team of representatives that responds to inquiries of a technical or complex nature through case management. Supervisory activities will include daily application of organizational policies and procedures, immediate supervision of representatives, recommending operational improvements, assigning tasks, goals and objectives, hiring, performance planning and salary reviews. Preferred qualifications include: * College Degree * Prior supervisory or management experience * Combination of education and related work experience totaling 5 years post-high school * Proficient in Sprint/Nextel products and services Basic qualifications include: * Demonstrated ability to influence others to achieve success through motivational, organizational or personal communication approaches * Solid written and verbal communication skills * Demonstrated ability to ask technical questions and provide technical guidance in a manner that solves the challenge and the customer can understand * Demonstrated multitasking skills, such as simultaneously listening to a customer, understanding their challange and working with a computer system * Proven ability to work successfully in an environment requiring strict attendance * Ability to work extended/flexible hours as needed in a 24/7 environment At Sprint, we're more than just talk. We are leading the way with cutting-edge technology, like the first 4G network in the United States and our unmatched push-to-talk service. What will you add to the list? Bring your energy, ideas and the uniqueness that makes you who you are. Own your career at Sprint and we'll help you achieve your goals. Raise your hand, send your resume, step up and do work that matters. Job Category Sales Call Centers Work City Englewood Work State COLORADO Index Monitor

Job Title: Customer service/Mgr. MMJ clinic Company: Location: Denver, CO Description: Denver alternative medical clinic, MMJ. seeks Customer Service Manager needed to join our growing business. Position includes meeting with patients, explaining benefits of MMJ, and sales of MMJ. Should have MMJ knowledge and caring attitude towards patients. Experience in sales, marketing and or customer service. Alternative health care background and supervisory experience a plus. Medical Marijuana knowledge a plus. This is a legal and professional business within the laws of Colorado under amendment 20 Location is next to Bronco stadium.

Job Title: Case Manager Call Center Supervisor Company: Location: Colorado Springs, CO Description: An outstanding opportunity to work at Fresenius Medical Care North America. Fresenius is the world's largest, integrated provider of products and services for individuals with chronic kidney failure, a condition that affects more than 1,300,000 individuals worldwide. Through its network of over 49,000 employees in over 100 countries, FMCNA offers outstanding career opportunities across the globe in a rapidly expanding yet stable environment . Working at Fresenius means growing your career while making a difference. Supervises all activities of the assigned UltraCare Case Management program, working closely with the UltraCare Case Management nurses to ensure appropriate and timely patient contacts and problem resolution for FMS renal patients. Ensures patient satisfaction by addressing escalated issues effectively and appropriately.Provides subject matter expertise, support and guidance to staff regarding procedures, issues and problems, ensuring appropriate application and resolution.Identifies, analyzes, plans, organizes and develops new workflow processes and/or modifies existing processes as appropriate to meet the program requirements, improve quality of care, reduce health care costs, and enhance / support the patient?s health care or insurance needs.Analyzes the information and assessments in the case management software to identify patients who would benefit from the UltraCare Case Management program. Communicates this information to the UltraCare Case Management nurses.Supervises the remote monitoring of the renal care of managed care patients.Ensures the proactive contacting of the designated patients or staff on a monthly basis to assess their situation and to provide assi Required: RN - Active nursing licensure in practicing stateBSN preferredAt least 5 years of experience as a RN.At least one year of experience as a supervisor or manager.Case management experience preferred.Competency with standard business computer systemsExcellent communication, verbal and written, and customer service skillsOrganized and detail orientedAbility to function as a part of an integrated team Fresenius offers highly a competitive benefits package that includes medical and dental, 401k, short- and long-term disability, tuition reimbursement, and a paid time off program. Fresenius Medical Care is an Equal Opportunity Employer. For more information please visit our website at www.fmcna.com. To Apply for this position, please CLICK HERE

Job Title: Bang Salon Seeking Customer Service Manager Company: Location: Denver, CO Description: We are a high-end salon seeking an experienced professional to manage our receptionist/customer service and retail center. Applicant must have excellent customer service skills and preferrably retail experience. Must be able to train new staff as well as good computer skills. This is a fulll-time position starting out hourly with the potential to be salary with benefits for the right candidate. Please send resume or apply in person to 1207 E. Alameda Ave. Denver, CO 80209.