Customer Service Manager Jobs in California

Job Title: Call Center Manager Company: Location: Los Angeles, CA Description: Call center is looking for an experienced and mature Manager to start ASAP. Will oversee 6 telemarketers. Hours flex. Salary plus bonus. If interested and qualified, please submit resume as a Word attachment. First Call Staffing is a temporary and direct hire employment agency. No fee to applicant.

Job Title: Client Services Manager Company: Company Confidential Location: Santa Ana, CA Description: Position Summary: The Client Services Manager is responsible for maintaining client satisfaction for SBS Payroll.  The primary duty is to oversee Account Executives and perform direct customer service activities while adhering to the policies and guidelines set forth by SBS Payroll.  This position will also provide training to Account Executives and implement high-complexity clients.    Essential Functions:1.                  Responsible for supervising Account Executives and ensuring that company policies and procedures are being followed and that client needs are being handled in a timely and professional manner.2.                  Handle implementation transition, conversion and training of complex new clients.3.                  Train new Account Executives.4.                  Report client feedback to operations in order to continually improve our processes and level of service.5.                  Trouble-shoot client matters; gather facts from all sides and work towards a solution.6.                  Assist Account Executives with resolving client service questions as needed.7.                  Provide support and training to clients as needed.8.                  Provide on-going on-the-job training to Account Executives in order to improve level of client service and Account Executive knowledge of payroll and SBS products and services.9.                  Process all new account assignments including review of setup paperwork turned in by sales as well as assigning an Account Executive to each new account.10.              Process all client terminations following company procedures.11.              Work with sales and operations to identify “high-risk” and “at risk” clients.12.              On an ongoing basis, will partner with Director of Operations to review and improve policies and procedures as needed in order to maintain a high level of client service.13.              Responsible for ensuring that Client Services meets all daily processing deadlines.14.              Coordinate with internal departments to ensure client needs are being met.15.              Assist with balancing of year-end and quarter-end payroll tax data, processing adjustments as needed.16.              Work with other departments and third parties to service additional client needs, track the status of outside client projects, provide information, and follow-up as needed.17.              Complete various duties as assigned by management.   Qualifications: A Client Services Manager must be personable, courteous, and professional with clients, staff, and third parties.  Must possess the ability to provide leadership while working as part of a team.  Advanced critical thinking and problem-solving skills are required.  Excellent follow up, organization, and attention to detail are necessary in this position. Must possess the ability to balance and prioritize duties, complete multiple tasks and consistently meet deadlines in a fast-paced environment.  Excellent communication skills required.     Requirements:  1.                  Minimum of three (3) years of payroll service bureau experience with a working knowledge of payroll, payroll tax and ACH required. 2.                  Client services experience required. 3.                  Millennium payroll software experience preferred. 4.                  Management experience preferred. 5.                  Must utilize good judgment. 6.                  Possess advanced oral and written communication skills. 7.                  Extensive knowledge of PC applications for spreadsheets and word processing. 8.                  Experience with database structures, Crystal Reports, Access, and SQL Server preferred.

Job Title: Customer Service Manager for Inc. 500 Company Company: Location: San Diego, CA Description: Cali Bamboo, the leader in bamboo building products, is planning for further growth in 2010 and is currently ranked by Inc500 as the 254th fastest growing private company in the U.S. Cali Bamboo has grown with pride, integrity and a focused vision and now seeks a service-focused individual to continue the expansion of our reputation. If you are a self-managed professional, this is a great opportunity for you. Minimum Requirements: *Bachelor?s degree *Software: MS Office (Outlook, Word, Excel), database familiarity, web savvy, general computer competency. Responsibilities: ? Responsible for managing the day-to-day activities of customer service team within the framework of established policies and procedures. ? Set clear measurement and performance expectations. ? Provide ongoing support and guidance to customer service team including, but not limited to, problem resolution, training and ensuring goal are met. ? Create, implement, communicate, and interpret new and existing policies and procedures to staff. ? Partner with sales, operations, and other departments to resolve issues involving customer needs. Key Requirements: ? Call center leadership experience required with at least 5 years in a customer service leadership role. ? Experience in construction industry strongly preferred. ? Demonstrated skills in team building and problem resolution, the ability to make sound decisions and to take initiative. ? Outstanding written and verbal communications skills mandatory. ? Ability to maintain a pleasant demeanor while working in a potentially stressful environment. ? Must be flexible and willing to learn and change in a dynamic environment; ability to be creative with ideas to improve customer service and processes. ? Supervise day-to-day activities, tasks and responsibilities for customer service team, including training, motivating, developing, and evaluating performance against established measurement expectations. ? Maintain both customer satisfaction and phone/email response service levels by initiating, coordinating and enforcing operational policies and procedures. ? Plan, assign, and direct work; coach and reward employees. ? Work with other managers in identifying, testing, and implementing work process improvements. ? Help employees in resolving problems, and provide direct support to customers, as needed. ? Handle customer escalations and manage complaints. ? Communicate with management to resolve problems and expedite resolution of issues. ? Initiate and make recommendations regarding processes, policies, and procedures. ? Process customer payments; manage invoicing and customer receivables for customers with credit terms.. ? Retrieve data from various databases; prepare required reports. ? Perform related duties, as assigned. *Base salary + bonuses *Benefits: health, vision, dental, sick, vacation, 401(k) plan after three months of employment Send Resume to Register to View

Job Title: Customer Service Manager Company: Sit n Sleep Location: Gardena, CA Description: Job title:  Customer Service Manager - 3 month assignmentLocation:  CorporateDivision/Department:  Customer Service Reports to:  Vice President of OperationsJob SummaryProvide direction and leadership to an expanding Customer Service Department. This will include the coaching and training of representatives, evaluating and maintaining a high standard of effectiveness and quality performance in line with department goals and objectives. You will also be accountable for the overall achievement of department objectives as well as the resulting level of customer service provided. Essential FunctionsContribute to the development and implementation of initial and on-going employee training program. Formulate and implement operational procedures and suggest initiatives and creative solutions recommendations to enhance quality of service. Design and analyze statistical reports for call centers and other department functions to measure and achieve department objectives. Answer all correspondence to BBB, Department of Consumer Affairs and company website. Handle elevated and most complex customer service complaints. Analyze employee performance, provide feedback and coach for individual improvement in quality and productivity performance. Formulate and maintain staff schedules to ensure optimum service coverage.   Other projects and responsibilities may be added at the company's discretion.­­­­­­­­­­Requirements and QualificationsFlexibility and ability to adapt to a constantly changing environment Solid understanding of ACD technology and call center concept and structure Demonstrate success in the implementation of ideas geared toward enhancing service Excellent analytical skills and proven ability for creative problem solving Ability to assess department strengths/weaknesses and address potential issues Excellent communication skills both written and verbal Highly organized with attention to details Must be proficient in Excel & Word Education: ­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­ High school diploma.Knowledge Requirements: Strong verbal and written skills. Strong follow-up and organization skills. Strong customer service skills required when dealing with irate customers.Experience:Minimum 5 years experience in supervisory and/or management in customer serviceOther InformationThis position is EXEMPTThe essential functions have been provided as examples of the type of work performed by employees assigned to this job classification. The Company reserves the right to modify the work assignments and/or to make reasonable accommodations so that qualified employees can perform the essential functions. The job description is not intended to be an all inclusive list of duties and responsibilities. It is intended to describe the general nature of the position. Essential PhysicalPhysical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.•           Physical demands: While performing the duties of this job, the employee is occasionally required to walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; balance; stoop; talk to hear.  The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.•           Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually minimal.Other InformationThe essential functions have been provided as examples of the type of work performed by employees assigned to this job classification. The Company reserves the right to modify the work assignments and/or to make reasonable accommodations so that qualified employees can perform the essential functions. The job description is not intended to be an all inclusive list of duties and responsibilities. It is intended to describe the general nature of the position.Sit 'n Sleep is an Equal Employment Opportunity EmployerSit 'n Sleep is a drug-free employer

Job Title: Collection Call Center Manager Company: G. C. SERVICES Location: Irwindale, CA Description: Collection Call Center Mid-Level Management Needed GC Services LP in Irwindale, CA has immediate openings for mid-level managers. We are a fast paced call center environment with approximately 300 employees at this location. As a part of the management team, you will share the responsibility of supervising our collection floor. Candidates must be able to multi-task, be results driven, be a quick learner and have a strong work ethic. The ability to work flexible hours is a plus but not necessary if you possess other management experience. Salary range is $25K-$45K plus bonus potential DOE. Email resumes and salary history to: Fax Register to View or email Register to View or call Register to View . EOE/M/F/D/V.

Job Title: CASE MANAGER/CUSTOMER SERVICE Company: Location: Santa Ana, CA Description: Law firm seeks part time (15-25 hours per week) case manager to manage the work flow between attorneys and clients, ensure that all matters are completed on time, and file the completed matters in court or in government agencies. The duties also include assisting with the firm's pay per click advertising for its web site and periodically updating the firm's web site (no programming experience is needed). The position requires working at a fast pace, being detail oriented, and producing results based on numerical goals. Fluency in speaking and writing traditional and simplified Chinese is required, as well as a bachelor's degree. We are looking for someone with the right attitude over someone with experience. Send your resume, together with a cover letter that includes your salary history and your current salary requirements. paralegal law clerk administrative assistant marketing

Job Title: Customer Service Manager - Test IGNORE Company: Yahoohotjobs Demo Inc May1209 Location: Menlo Park, CA Description: .genjob_desc a .genjob_desc a:visited .genjob_req .genjob_req li .genjob_req a .genjob_req a:visited .gen_header Customer Service Manager - Test IGNORE The Customer Service Representative acts as a liaison between Sharp Electronics and its customer base, providing them with essential training and assistance with newly purchased Sharp Business Systems products. RESPONSIBILITIES Verifying delivery and acceptance of new equipment 123with the Order Processing Department upon receipt of the delivery list. Contacting all new customers to schedule on site training. Updating database with the date and time of the training and indicating in database when the training is complete. Ensuring customers have received adequate training and are comfortable with the new equipment. Assisting Sharp Business Systems to grow, by looking for additional sales opportunities during training sessions and communicating the information to appropriate individuals. Communicating any potential problems or customer concerns to the appropriate department. Assisting the Sales Department with training or demonstrations. Providing necessary training to internal personnel on all equipment. POSITION SPECIFICIATIONS: Associate's degree (A. A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training Experience with technology and network administration is preferred. Strong working knowledge of Microsoft Office Products (Word, Excel, PowerPoint, and Outlook) Exceptional oral (especially telephonic) and written communication skills Excellent customer service skills including an ability to follow-up to ensure closure of issues Excellent reading and math skills Must be able to travel by car 60-70 % of the time. Valid and clean California Drivers License. Reliable means of transportation All resumes must include salary requirements in order to be considered. Local candidates only, please.

Job Title: SALES MANAGERS, ASST MANAGERS, & CUSTOMER SERVICE REPS NEEDED Company: Location: Santa Ana, CA Description: International wholesale company has been in business over 30+ years. Brand new expansion into the Buena Park, Calif. area. Now seeking Sharp, Self - Motivated, Goal - Oriented, Money Hungry, Hard ? Working, Neat in appearance and Responsible individuals looking for a full-time CAREER to staff over 6 new locations. If you enjoy: - a FUN and CRAZY work environment -$$$$$$$$$ -helping people -success -traveling Positions available NOW are: Customer service Marketing/ Sales Assistant Branch Managers Branch Managers No experience necessary. We provide full training. *min. potential of 50-55K the 1st year Please ask for Dionna Register to View Register to View 9:00am-3:00pm 8541 Roland st. unit A Buena Park, Ca. 90621

Job Title: Call Center Manager Company: Armstrong Location: Emeryville, CA Description: Armstrong, an award winning contractor and the Bay Area’s largest family owned home improvement company has an immediate opening.  This position is responsible for the qualification and distribution of all “sales leads.”  The individual supervises the reception area and call center, and is expected to develop strategic initiatives to insure sales goals are attained. Considerable time is spent on the phone and interacting with clients and sales staff and the ability to effectively communicate both in writing and orally is imperative. Must be able to work in an extremely fast paced environment with a high level of discipline and organizational ability. While basic computer skills are required, a familiarity with data base programs is a plus and proficiency in excel is a must. This is a management position and hiring, training and evaluating staff is a critical component.  A demonstrated history of at least four years of supervisory responsibility is required. Salary + Commission + Benefits (Health Care & 401K).

Job Title: Customer Service Manager for Dynamic Tech Startup! Company: Location: San Francisco, CA Description: MaestroConference? is a high-growth technology start-up seeking a Customer Service Manager who is driven to providing the highest level of customer service Our platform adds the "voice" into social media, and your customers will include LOHAS marketers, political activists & non-profits, personal growth authors, corporate facilitators, and passionate solo-entrepreneurs, and we already have marquis clients & partners in each of those segments. They each use our uniquely interactive voice & web platform to create inspirational and engaging remote events. You'll be responsible for supervising, training and mentoring the customer service department as we grow. You will provide hands-on support and account management and provide technical training and assistance during the sales process and also to existing customers. We use Salesforce and Contactual. You will be creating resources needed to train and educate customers (documentation, videos, FAQ, etc.). We launched in August and are already well on our way to being profitable. We offer a highly competitive package of cash, stock options, deferred compensation, experience, and spirit. Please tell us about your related experience, compensation needs, and also more about you personally. If you have anything to share about your personal life goals or mission, please do so in the cover letter, as that's of particular interest.. Please visit our website to learn more before contacting us: www.maestroconference.com. Important: you must put your name AND the position ("Customer Service Manager") in the SUBJECT line in order to be considered, and in the body of the cover letter highlight what about this company and position is appealing. Generic responses (with no reference to this particular company) will be discarded. Send cover letter and resume to: Register to View ABSOLUTELY NO PHONE CALLS!!