Customer Service Manager Jobs in Arkansas

Job Title: ** Sales Directors, Managers, Customer Service, Home Business Company: Attracting Abundance Location: Arkadelphia, AR Description: Be a part of an amazing opportunity to take control of your life. Be part of a rapidly growing company that is timed for financial success, innovation and fantastic growth. Our recent expansion is changing lives all around the world. We only work 15-20 hours a week! Schedule your job around your life, not your life around your job!!! Are you getting everything you want out of life, right now? Are you completely satisfied with your results, right now? I would guess, since you're reading this right now, that you have decided a significant improvement is in order for your life. Perhaps you are tired of living paycheck to paycheck or spending most of your time away from the things and people that matter most to you. Or, you have finally realized the only way to true financial freedom is to take control of your life and be self-reliant . Our company inspires others to live life to their full potential. This is a home business opportunity that will allow you the time to spend with your children, your family and live the life you truly deserve! This will be your business, so you set the hours and the amount of money that you want to make! Benefits: Work with a team of like minded individuals who are passionate about success and helping you succeed. Be at the forefront of an industry with an unprecedented growth rate. Take your business wherever you go by using the technology of the internet, email or phone on a daily basis. Be with a branded company and market state of the art, scientifically researched products. Have control of your schedule, set your own hours of operation. Create the income you desire. This is network marketing with the best features of direct marketing and residual income opportunities. Inspire others to live their lives to their full potential and achieve their dreams. Reclaim control of your life and realize your full potential. Have time to have fun and enjoy life. For additional benefits go to : www.wealthybeyondimagine.com Duties: Work directly with potential associates to provide them with the information required to make an informed decision. Be a leader, show vision and perseverance , get along with others and be flexible. Market top of the line products for the benefit of others, with minimal overhead. Set and achieve goals for yourself and within your team daily. Mastermind with leaders, be involved in all the training that is available inside and outside of the company. Continue to learn, teach, and grow within your business. To begin the process of changing your life, contact us at the website below to get more information about our company, products and compensation: Visit: www.wealthybeyondimagine.com Complete the online form and we will be in contact with you within 24-48 hours. Keywords: part time, sales, receptionist, warehouse, manager, customer service, part-time, data entry, work from home, work at home, home based business, business opportunity, clerical, administrative assistant, marketing, entry level, management This is a Business Opportunity . The incomes presented are not a guarantee of your income. All earnings are based upon individual performance. Although Hot Jobs has reference to job placements, this is a business opportunity and is in no way to be construed as a job offering. Charges may apply. Please visit www.wealthybeyondimagine.com

Job Title: Manager, Customer Service Mgmt - Quality & Customer Loyalty Company: Cardinal Health Location: Sherwood, AR Description: JOB TITLE:Manager, Customer Service Mgmt - Quality Customer LoyaltyAt Cardinal Health, were developing the innovative products and services that make healthcare safer and more productive. Join a growing, global company genuinely committed to making a difference for our customers and communities.Function:Customer ServiceFamily:Customer Service ManagementWhat Customer Service Management contributes to Cardinal HealthCustomer Service Management is responsible for strategic oversight and leadership direction within the Customer Service function in Little Rock, AR and Louisville, KY areas Candidates must have a background managing process improvements for Quality Monitoring AND Customer Loyalty programs within a contact center setting. Direct service monitoring, in conjunction with the Vice Presidents of Customer Service, to ensure continuous customer expectation improvement.Develop and direct service initiatives, incorporating the use of Six Sigma and Kaizen programs. Develop and implement customer survey reporting for the Customer Service organization. Monitor and analyze performance across the business units. Serve as a liaison between Human Resources, Performance Management, Training and Development, Operations, Sales, Service and with Corporate Customer Satisfaction.Accountabilities in this roleDesign, direct and implement all programs that monitor and analyze all customer satisfaction surveys for customer service.Ensure that a feedback process-monitoring program is established and maintained across multiple sites and business segmentsReview and direct modifications to training programs to improve upon monitoring opportunitiesPartner with the Training and Development leader to assess training needs and implement improvement initiativesCollaboratively work with the Director, Performance and Risk Management on quality initiatives that continuously enhance overall customer service experiencesReview, analyze, and report customer service opportunities, trends, and recommendations to the Customer Service leadership team.Serve as liaison with other Cardinal Health functional and corporate quality organizationsBuild and maintain strategic alliances, both inside and outside of the organization, to effectively influence and work with others to achieve business goalsIdentify critical business opportunities, risks, issues, and trendsMonitor survey indicators and lead continuous improvement; formulating, recommending and implementing policiesDraw conclusions, present findings, and makes recommendations to business unit leadersDevelop and implement detailed survey reporting for the Customer Service organizationConsult with Customer Service leadership on improvement opportunitiesRecommend equipment/staffing/system requirements to Customer Service leadership in order to improve and maintain customer service satisfaction/loyalty, productivity and efficiency

Job Title: Banking Call Center Supervisor Company: Location: Texarkana, AR Description: Banking Call Center Supervisor Job Description Local banking institution is in immediate need of skilled and experienced person to provide information and answer questions via telephone and email for members and potential members on all services. Perform account transactions and maintenance, such as withdrawals, transfers, EFT, share, payroll, account closure, and address change. Assist customers with account problems and questions and conduct account research as needed. Processes transactions including, but not limited to, wire transfers, transactions received by mail, stop payments, share draft reorders, check copy requests, mid-month statements, line of credit advances, and verification of deposits. Cross-sell services and assist with implementing marketing programs. Job Requirements 1-2 yrs prior call center supervisory exp req'd plus 1-2 yrs prior call center experience. Prefer someone with financial or banking call center exp. Good written and oral communication skills. A good personality and attitude is also very important. Possess a general knowledge of loan products and services in order to cross-sell those products and services, as well as being able to assist in research and problem solving.

Job Title: Call Center Supervisor Company: Location: Little Rock, AR Description: Supervisor needed to manage office work flow. Pays $15 per hour to start Benefits include Medical and Health insurance If interested, send email with job posting in the subject like please. Thanks

Job Title: Manager, Customer Service Mgmt - Quality & Customer Loyalty Company: Cardinal Health Location: Little Rock, AR Description: JOB TITLE: Manager, Customer Service Mgmt - Quality & Customer LoyaltyAt Cardinal Health, we're developing the innovative products and services that make healthcare safer and more productive. Join a growing, global company genuinely committed to making a difference for our customers and communities.Function: Customer ServiceFamily: Customer Service Management What Customer Service Management contributes to Cardinal Health Customer Service Management is responsible for strategic oversight and leadership direction within the Customer Service function in Little Rock, AR and Louisville, KY areas Candidates must have a background managing process improvements for Quality Monitoring AND Customer Loyalty programs within a contact center setting. Direct service monitoring, in conjunction with the Vice Presidents of Customer Service, to ensure continuous customer expectation improvement.    Develop and direct service initiatives, incorporating the use of Six Sigma and Kaizen programs.  Develop and implement customer survey reporting for the Customer Service organization.  Monitor and analyze performance across the business units.  Serve as a liaison between Human Resources, Performance Management, Training and Development, Operations, Sales, Service and with Corporate Customer Satisfaction.     Accountabilities in this role Design, direct and implement all programs that monitor and analyze all customer satisfaction surveys for customer service.Ensure that a feedback process-monitoring program is established and maintained across multiple sites and business segmentsReview and direct modifications to training programs to improve upon monitoring opportunitiesPartner with the Training and Development leader to assess training needs and implement improvement initiativesCollaboratively work with the Director, Performance and Risk Management on quality initiatives that continuously enhance overall customer service experiencesReview, analyze, and report customer service opportunities, trends, and recommendations to the Customer Service leadership team.Serve as liaison with other Cardinal Health functional and corporate quality organizationsBuild and maintain strategic alliances, both inside and outside of the organization, to effectively influence and work with others to achieve business goalsIdentify critical business opportunities, risks, issues, and trendsMonitor survey indicators and lead continuous improvement; formulating, recommending and implementing policiesDraw conclusions, present findings, and makes recommendations to business unit leadersDevelop and implement detailed survey reporting for the Customer Service organizationConsult with Customer Service leadership on improvement opportunitiesRecommend equipment/staffing/system requirements to Customer Service leadership in order to improve and maintain customer service satisfaction/loyalty, productivity and efficiency What is expected of you and others at this level in Customer Service for functional success Works to understand complex functional situations by paying attention to the details of the tasks at hand and by breaking them down into smaller piecesEnsures that customers have a positive experience; commits to meet or exceed customer expectations.Demonstrates deep customer expertise; collaborates with appropriate parties to identify the drivers leading to business success.Identifies opportunities to improve efficiency while providing flawless transactions, services and products; manages monetary assets and other resources to optimize cost effectiveness.Measures and evaluates the effectiveness of protocols, programs or deliverables; compares measurement results to standards and takes Qualifications Bachelor's degree requiredAdvance degree preferredPrior work experience should include 5+ years of experience in customer service environment with 3+ years of leadership experience and 3+ years of survey managementStrong leadership skills in staffing, directing, developing and managing teammatesExtensive knowledge of operational area, to include but not limited to customer satisfaction and business operationsProven troubleshooting and problem solving skills, ability to evaluate and manage risk associated with problem resolutionExcellent oral and written communication and interpersonal skillsAbility to lead teams comprised of individuals inside and outside of direct reporting relationships through coaching, influence, negotiation, and collaboration skillsStrong understanding of business unit operating models, business processes, and technical systemsQuality assurance management experienceStrong knowledge of continuous process improvement initiatives Additional Information:Travel Percentage: 25%

Job Title: Customer Service Manager Trainee ( EAST CAMDEN_71701) Company: Schwan Food Company Location: East Camden, AR Description: Schwan Food Company - Show all jobs for Schwan Food Company Company : Schwan's Home Service, Inc. Job Title : Customer Service Manager (Formerly Route Manager) Description : This outside sales position is responsible for selling a variety of frozen food to new and existing customers throughout an assigned route sales delivery area. The position is also required to build new customers and operate a commercial motor vehicle. Flexible schedules and routes may now be available in your area. DUTIES & RESPONSIBILITIES Sells and delivers frozen food and other company products to up to 120 customer's homes or places of business. Completes all assigned route and building days according to schedule determined by manager. Follows guidelines of Good Sales Practices, such as including but not limited to; displaying products, calling on all customers, following up on missed/not at home customers, professional demeanor and good hygiene. Seeks out and establishes new customers for the route system in the assigned areas. Makes sales presentations to prospective customers. Informs customers of new products and any special services. Addresses service complaints and works to resolve them. Communicates complaints and resolution to manager in a timely manner. Conducts daily safety inspections and safe operation of the commercial motor vehicle as required by regulation and company policy. Federal Stamp Program, company policies and Federal DOT compliance; compliance to state and federal traffic laws required. Filed daily sales reports via computer and completes all paperwork, and hand-held computer preparation for the next day in accordance with corporate procedures. Accounts for and turns in all forms of payment collected each working day at the designated depository in accordance with corporate procedures. EOE --> Company : Schwan's Home Service, Inc. Job Title : Customer Service Manager (Formerly Route Manager) Description : This outside sales position is responsible for selling a variety of frozen food to new and existing customers throughout an assigned route sales delivery area. The position is also required to build new customers and operate a commercial motor vehicle. Flexible schedules and routes may now be available in your area. DUTIES & RESPONSIBILITIES Sells and delivers frozen food and other company products to up to 120 customer's homes or places of business. Completes all assigned route and building days according to schedule determined by manager. Follows guidelines of Good Sales Practices, such as including but not limited to; displaying products, calling on all customers, following up on missed/not at home customers, professional demeanor and good hygiene. Seeks out and establishes new customers for the route system in the assigned areas. Makes sales presentations to prospective customers. Informs customers of new products and any special services. Addresses service complaints and works to resolve them. Communicates complaints and resolution to manager in a timely manner. Conducts daily safety inspections and safe operation of the commercial motor vehicle as required by regulation and company policy. Federal Stamp Program, company policies and Federal DOT compliance; compliance to state and federal traffic laws required. Filed daily sales reports via computer and completes all paperwork, and hand-held computer preparation for the next day in accordance with corporate procedures. Accounts for and turns in all forms of payment collected each working day at the designated depository in accordance with corporate procedures. EOE City: EAST CAMDEN State: AR Zip: 71701 Country: United States of America Job ID: schwanservice- Register to View _EAST%20CAMDEN_71701_Jan_22_2010__3%3a59PM Job Channel: USA-AR Customer Service Posted: 01/25/10

Job Title: Call Center Supervisor Company: LogistiCare Location: Little Rock, AR Description: Qualified candidates will have a high-school degree or GED (college degree preferred)Experience:- 3-5 years heavy phone volume customer service experience to include to in-bound call center/customer service experience- 3+ years demonstrated experience leading and supervising staffSkills:- Knowledge and proficiency of call center management tools and principles, and knowledge of and proficiency in quality improvement tools and processes- Demonstrated initiative; and ability to follow instructions and complete assignments in a timely manner- Must be able to work independently and as a member of a team- Proven experience dealing with crisis and ability to create processes that best benefit the entire team- Must possess ability to analyze data and report on center performance- Excellent customer service and phone skills- Strong time management and organizational skills- Ability to accurately type 35+ corrected words per minute, and ability to work independently or with a team a must- Intermediate to advanced proficiency with Excel, Word and Outlook- Bi-lingual a plus.Competencies:- Communication, Oral - Ability to communicate effectively with others using the spoken word- Communication, Written - Ability to communicate in writing clearly and concisely- Customer Oriented - Ability to take care of the customers' needs while following company procedures- Interpersonal - Ability to get along well with a variety of personalities and individuals- Energetic - Ability to work at a sustained pace and produce quality work- Reliability - The trait of being dependable and trustworthy- Management Skills - Ability to organize and direct oneself and effectively supervise othersEnvironmental and Working Conditions:- Entire work time is conducted in an office settingPhysical and Mental - Must be able to understand and follow complex instructions Job Description: LogistiCare is the nation's leading managed healthcare organization specializing in the management of healthcare transportation benefits. LogistiCare's client base consists of state and local government agencies (Medicaid agencies, transit authorities, school boards), managed care organizations and hospitals. LogistiCare is not a provider of transportation vehicles (we do not physically own vehicles). Instead, LogistiCare manages a network of transportation providers and provides the administrative infrastructure to authorize services and provide billing and claims payment functionality allowing LogistiCare to offer a complete outsourcing solution to our clients.LogistiCare seeks a Call Center Supervisor for its operations center located in Little Rock, AR. The Call Center Supervisor is responsible for meeting all contract goals associated with call center operations and call taking through oversight of the day-to-day operations and customer service in the call center. The Call Center Supervisor provides call center performance reports and initiates and implements procedures to improve the reservation process and to comply with contract requirements.Essential Duties and Responsibilities:- Provide call center performance reports and initiates and implement procedures to improve the reservation process and comply with contractrequirements- Provide direct supervision, mentoring/coaching and leadership to all CSRs and Leads- Responsible for hiring, training and mentoring CSRs- Monitors and evaluates the performance of direct reports- Monitors the standards of performance of the Call Center- Recommends and initiates call center process and policy improvements to ensure that LogistiCare excels in its contractual performance- Identify and resolve customer issues; participate in routine communications with clients to ensure complete customer satisfaction- Ensure the generation and analysis of daily, weekly and monthly reports to be used by management and clients to assess and improve the operations- Monitors training needs and ensures proper CSR education occurs- Displays knowledge of the Medicaid policy manual and relevant transportation needs- Develops and maintains a comprehensive working knowledge of our proprietary software- Maximizes the potential of each employee supervised- Participates in projects as necessaryWe are an Equal Opportunity Employer.