K Wilson Location: Waddell, AZ 85355 ... o the needs of the business will add value and increase operational efficiency.SELEC TED ACHIEVEMENTSThir teen years of proven and effective experience in contact center customer service and sales managementSix years of marketing experience to include campaign development through results via direct mail, outbound calls and eMarketing avenuesCareer spanning experience in project management and innovative process improvement resulting in hundreds of thousands in savingsStrong interpersonal, motivational and mentoring skills proven to drive team performanceSUMMA RY OF POSITIONS Supervisor - Intake Operations Matrix Absence Management Call Center Operations Manager Pulte Homes, Inc. Senior Team ...
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H Whitaker Location: Mesa, AZ 85215 ... ion making skills Excellent history of team work with internal and external customers Ability to apply creative processes to customer service relations Strong oral, written, and electronic communication skills WORK HISTORY: REALTOR June 2005- Present ERA the Realty Group Mesa AZ SENIOR CLIENT SERVICE MANAGER September 2003-October 2004 NOTEWORLD LLC South West District ...
95 hits
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G Moran Location: Tucson, AZ 85743 ... ty, and new business development. Specific strengths include financial predictions & forecasting, business methodology & statistics, and managing high profile projects to completion with excellent results. Accomplished in the creation of new business policies, guidelines, and improvement strategy for long-term growth. Proven results managing all levels of contact center personnel in singular and multiple sites in sizes ranging from 250 to more than 1200 employees. Significant experience with both inbound and outbound multi channel Global operations. Change Management Training design & curriculum development Process Re-engineering Financial planning with revenue recognitio ...
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R Mora Location: Tucson, AZ 85741 ... work experience and a diligent work ethic which are beneficial to contribute towards your organization's success.QUALIFIC ATIONS:Over 12 years combined experience in a supervisor and administrative role.Demonstrate d ability to meet and present before top-level management and key decision makers. Experienced in sales management, program development/impl ementation, and training. Demonstrated effective leadership qualities through implementation of new ideas and concepts. Ability multi-task in a challenging environment as well as a motivation and desire to succeed. Solid verbal and written communication skills required to be successful in a competitive market. EXPERIENCE:Loan Officer Assistan ...
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J Luman Location: Gilbert, AZ 85297 ... EXPERIENCE: REI - Paradise Valley, AZRetail Recreational OutfittersAction Sports Expert/Sales, Feb 2006-Jan 2007Responsible for exceptional customer service, customer education, increased customer knowledge of products, continued education to stay current on production knowledge and trends, drive sales and membership enrollment, bicycle maintenance and repair, and accurate inventory control. Represented REI at various sporting competitions. Echostar - Centennial, COSatellite TV ProviderSatellit e System Installation Technician Level 2/Trainer, Mar 2000-Jul 2001/Jan 2002-April 2004Responsible for the installation, testing and repair of Digital Broadcast Satellites (DBS) receivers, and rela ...
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A Wolfe Location: Fountain Hills, AZ 85268 ... hange and shared objectives. · Successful at linking customer operations to bottom-line efficiencies, process improvements and customer excellence objectives. · Highly capable coach and mentor building a competent and dedicated customer operations team. · Strong advocate of teamwork, performance excellence and continuous improvement. PROFESSIONAL EXPERIENCE CARTUS, (formerly known as Cendant Mobility), Danbury, CT 4/05 – 10/07 A provider of Corporation Domestic and International Relocation Services Account Manager · Establishes and manages client relationship as global business owner for worldwide client engagements · Manage to service level agreements and maintain subje ...
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J Gilmer Location: Phoenix, AZ 85019 ... y potential, I am dedicated in becoming an idealistic team leader. KEY QUALIFICATIONS:C ustomer Service and Telemarketing ExperienceA Team Expert, Resourceful and Reliable Can Operate Heavy Machinery, Common Computer Programs, 10-key (by Touch), Typing approx. 40WPM Multi-tasking, organization, and sufficient decision making skills, professional criteria and humble EDUCATION:High School GraduateMasonry Trade School (incompleted)Mot orcycle Mechanics Institute (in progress). ACCOMPLISHMENTS: Overcoming money problemsEliminat ing negative influences within the communityRecentl y recieving the Technician badge for completing a certain amount of courses.EMPLOYME NT HISTORY:Arizona State Fair (1 ...
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K Davis Location: Tempe, AZ 85282 ... CATIONSMa naged a team of agents while successfully maintaining high customer service levels.Provide real time adherence monitoring and analysis to assist with maintaining appropriate staffing levels across all queues and split/skills.Mai ntain up to the minute attendance exception logging and compile data for periodic agent performance reporting as assigned.Success fully coordinated over 600 events at Chase Field, incorporating customer service, project planning, budgeting, and communication skillsProven ability to work in fast-paced civilian and military environments where quick and accurate decision making keeps people safe, ensures quality results and provides positive experiences for co ...
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M Connor Location: Chandler, AZ 85225 ... orough knowledge of the travel industry, customer service, sales and marketing with a proven track record for success and accomplishment. An effective leader, self-motivated, flexible and reliable. Possess excellent interpersonal and communication skills with the ability to relate well at all levels. Assess client needs, providing quality customer care. PROFESSIONAL REGISTRATIONAccr edited Travel Agent IATA 03-6 4560 0EMPLOYMENT AFFILIATIONS AND CERTIFICATESCert ificate of Completion in Airline OperationsReserv ations awarded from Rio Salado Community College, May 2005. Certificate of Achievement from America West Airlines for Reservations Certification awarded 2005. NORWEGIAN ...
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J Kasten Location: Phoenix, AZ 85014 ... ION:2 year Associate Degree from Madison, WI Business College in Business AdministrationAC COMPLISHMENTS:Ha ve been involved in call center operations for over 6 years. Have managed large law firms of up to 175 employees. EMPLOYMENT HISTORY:Moss & B arnett4800 Wells Fargo CenterMinneapoli s, MN 55402!998 -2005Director of AdministrationRe sponsible for all business aspects for a 175 person law firm, including Human Resources, Accounting, IT, Office Facilities, File Room, Library, and Marketing.Sears1 110 Marion StreetSt. Paul, MN 55402651-291-422 22004 - 2009Sales AssociatePart-ti me selling major appliances as a commissioned sales associate.Target FinancialWazeta BlvdMinneap ...
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