Customer Service Manager Jobs in Arizona

Job Title: Regional Research Manager Company: Hanley Wood Market Intelligence Location: Phoenix, AZ Description: WHO WE ARE Hanley Wood's Market Intelligence is the leading provider of rich data and decision for residential real estate development and new-home construction. Hanley Wood Market Intelligence customers include homebuilders, building product manufacturers, land developers, appraisers, real estate investors, municipalities, financial institutions, and investment banking firms. We also serve as a premier source for new home statistics and commentary for major media publications and organizations around the country. For more information, please visit our website www.hanleywood.com JOB RESPONSIBILITIES •Ensure that local staff executes national research methodologies properly to guarantee delivery of accurate, complete, consistent, and timely data •Enforce quality control procedures by ensuring staff accountability for data quality •Assist with the resolution of client problems (internal and external clients) •Oversee data quality programs and maintain positive relationships between Sales and Research •Expert on the basic functionality of our products •Train, coach and mentor staff on products, company goals and objectives and research methodology to increase employee retention and improve data quality efforts •Review all staff market research issues and activities •Develop, improve and implement corporate research policies and procedures •Develop daily/weekly performance goals and objectives for staff and provide technical and managerial support and feedback to local staff on a regular basis JOB QUALIFICATIONS •Bachelor’s Degree required •3+ years of staff management experience •Excellent understanding of the local real estate market required •Database management experience helpful •Detailed and deadline oriented team player with excellent leadership and communication skills •Willingness to travel within assigned market area(s) •Proficient PC Skills, including knowledge of MS Windows, Word, Excel, Outlook WHAT WE OFFER We offer a competitive salary, advancement opportunities and great work environment. We also offer an excellent benefits package that includes medical, dental, vision, and life insurance, a generous paid time off package, and 401k. Hanley Wood is an Equal Opportunity Employer. To apply for this or any of our open positions, please visit our website at www.hanleywood.com

Job Title: Center Customer Service Coord Company: FedEx Location: Phoenix, AZ Description: PROMOTE FROM WITHINAt FedEx Office we value our Team Members and foster an environment career development and internal promotions.  Our Promote from Within atmosphere motivates our team members to be the best they can be and provides for unsurpassed career opportunities.If you are a current FedEx Office Team Member, click here to complete the Internal Application Process.Overview: This team member is required to perform many functions within the center, including all functions performed by Customer Service Associate team members. Additionally, this team member will perform functions such as purchasing, scheduling, problem solving, setting up new customer accounts, preparing bank deposits, and directing team members in one or more major function areas, to include Express Services and Computer Services.Responsibilities: This is a representative list of the general duties the Customer Service Coordinator may be asked to perform and is not intended to be all-inclusive• Provides customer service, including anticipating customer needs, suggesting alternatives and problem solving, and is able to satisfy those needs with a minimum amount of supervision• Takes customer orders, giving pricing information, performs consultative selling to customers, and explains the benefits of digital printing technology to customers• Sets priorities of customer projects• Follows copying protocol (copyright law, confidentiality, and careful handling of original documents)• Handles customer issues and gives refunds• May provide leadership on assigned shifts• May assist team members in goal setting and skill development• Assists in the training of center team members• Performs multiple tasks at the same time, using automatic equipment capabilities• Troubleshoots routine equipment problems• May pick-up and deliver customer orders• Collates, sorts and organizes customer orders• May operate photocopy, binding and other auxiliary equipment• Operates the Point of Sale terminal (POS), handles money and makes change.• Performs daily close-out procedures on POS.• Prepares bank deposit slips• Performs administrative duties, including bidding, ordering supplies and inventory control• Follows instructions of supervisors and assists other team members in performing center functions• Perform all other duties as needed or requested• Secondary responsibility for coordination of all shipping related services and activities, to include:• Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates. • Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services.• Offer assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies.• Maintains log of all incoming and outgoing parcels, prepares parcels for pickup by delivery drivers, and sorts incoming parcels.• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels.• Directs work of other team members. Performs duties with only minimal supervision by center manager and/or assistant manager. Must defer decisions involving changes in center procedures to center manager and/or assistant manager.Qualifications: • High school diploma or equivalent, plus six months to one year of related experience required• Excellent verbal and written communication skills• Physical stamina sufficient to stand during entire shift, excluding rest breaks• Physical stamina sufficient to move and lift 55 pound boxes• Ability, on a consistent basis, to perform work activities requiring cooperation, instruction, persuasion, or speaking with others• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time• Ability, on a consistent basis, to function in a high stress environment, under substantial time pressure• Ability to work with minimal supervision• Ability to lead and direct team members• Ability to perform the General Duties and Responsibilities set forth above in a consistent and efficient mannerBenefits WebsiteJob ID: 2010-44903JobTitle: Center Customer Service Coord

Job Title: Customer Service Supervisor Company: Location: Yuma, AZ Description: NCO - Show all jobs for NCO Title: Customer Service Supervisor Location: AZ-Yuma NCO is an industry leader in providing business process outsourcing services including accounts receivable management, customer relationship management and back office services for a diversified customer base. Our clients are empowered to successfully address immediate business needs, while empowering long-term growth across the entire customer lifecycle. NCO provides services through over 100 offices in Antigua, Australia, Barbados, Canada, Guatemala, India, Mexico, Panama, the Philippines, Puerto Rico, United Kingdom and the United States. Principal Responsibilities * Maintain quality customer service by supervising the tasks and responsibilities of all assigned staff of the Customer Services Department. * Ensure all incoming calls from client and/or customers are executed in a professional, polite, and courteous manner. * Maintain accurate documentation and recording in required systems. * Supervise team productivity, monitor workload, and address periods of peak volume, ensure quality and standards are consistently achieved and guidelines are followed and met. * Ensure excellent customer services by training employees and providing feedback to existing employees regarding areas of improvement and development. * Maintain diplomacy and tact when dealing with upset or escalated calls. * Ensure all staff are recording track of daily calls. * Accountable for all decisions, actions, and directives with respect to job responsibilities. * Responsible for progressive discipline with regards to attendance, perfomance, and all aspects of company policy up to and including termination. * Follow up in a timely manner to ensure customer satisfaction. * Knowledge, understanding, compliance, and enforcement of all Federal, State, and Local laws and regulations. * Knowledge, understanding, and compliance with NCO policies and procedures. * Responsible for respective department's overall performance and for motivating team to exceed department goals and objectives. * Provide feedback to management concerning possible problems or areas of improvement. * Make recommendations to implement improved processes. * Perform other duties as assigned by management. * Associates Degree or equivalent in relevant work experience. * 2-4 years Customer Service/ Supervisory experience. * Ability to maintain the highest level of confidentiality. * Ability to motivate employees and lead by example. * Ability to prioritize and work in multi-tasked environment. * Ability to adapt to a flexible schedule. * Proficient personal computer skills, including Microsoft Office. * Excellent interpersonal, written, and oral communication skills. * Ability to work in a team fostered environment. We offer a competitive salary and comprehensive benefits package, paid time off and a 401 (k) plan Work Environment: * Office environment * Ability to lift and / or move 20 pounds M/F/H/V/EOE/AA --> Title: Customer Service Supervisor Location: AZ-Yuma NCO is an industry leader in providing business process outsourcing services including accounts receivable management, customer relationship management and back office services for a diversified customer base. Our clients are empowered to successfully address immediate business needs, while empowering long-term growth across the entire customer lifecycle. NCO provides services through over 100 offices in Antigua, Australia, Barbados, Canada, Guatemala, India, Mexico, Panama, the Philippines, Puerto Rico, United Kingdom and the United States. Principal Responsibilities * Maintain quality customer service by supervising the tasks and responsibilities of all assigned staff of the Customer Services Department. * Ensure all incoming calls from client and/or customers are executed in a professional, polite, and courteous manner. * Maintain accurate documentation and recording in required systems. * Supervise team productivity, monitor workload, and address periods of peak volume, ensure quality and standards are consistently achieved and guidelines are followed and met. * Ensure excellent customer services by training employees and providing feedback to existing employees regarding areas of improvement and development. * Maintain diplomacy and tact when dealing with upset or escalated calls. * Ensure all staff are recording track of daily calls. * Accountable for all decisions, actions, and directives with respect to job responsibilities. * Responsible for progressive discipline with regards to attendance, perfomance, and all aspects of company policy up to and including termination. * Follow up in a timely manner to ensure customer satisfaction. * Knowledge, understanding, compliance, and enforcement of all Federal, State, and Local laws and regulations. * Knowledge, understanding, and compliance with NCO policies and procedures. * Responsible for respective department's overall performance and for motivating team to exceed department goals and objectives. * Provide feedback to management concerning possible problems or areas of improvement. * Make recommendations to implement improved processes. * Perform other duties as assigned by management. * Associates Degree or equivalent in relevant work experience. * 2-4 years Customer Service/ Supervisory experience. * Ability to maintain the highest level of confidentiality. * Ability to motivate employees and lead by example. * Ability to prioritize and work in multi-tasked environment. * Ability to adapt to a flexible schedule. * Proficient personal computer skills, including Microsoft Office. * Excellent interpersonal, written, and oral communication skills. * Ability to work in a team fostered environment. We offer a competitive salary and comprehensive benefits package, paid time off and a 401 (k) plan Work Environment: * Office environment * Ability to lift and / or move 20 pounds M/F/H/V/EOE/AA City: Yuma State: AZ Zip: 85366 Country: United States of America Job ID: ncogroup-100000576 Job Channel: USA-AZ Customer Service Posted: 02/14/10

Job Title: Customer Service Manager Company: Location: Tucson, AZ Description: Job Title: Customer Service Manager Location: Tucson, Arizona Country: US Description: The Customer Service Manager solves problems and proactively finds solutions. A combination of coach, disciplinarian, and business partner, the Manager is focused on providing ever-greater quality experiences to clients and challenges his/her team to the same. Key Responsibilities: ? Manages performance of Client Support staff through coaching, education, and performance metrics. ? Directs staff resolution of technical customer support issues ? Drive continuous service improvement based on quality metrics and customer feedback. ? Management of customer escalations and service request management, including trend analysis and reporting. Job Requirements: Requirements: ? Customer service management experience in any industry ? Strong focus on business partnership, client experience, client satisfaction, process development and productivity improvement. ? Proven ability to coach and mentor. ? Ability to perform detailed analysis, out of the box thinking and solution orientation. ? Ability to work in a results-driven team environment. ? Willingness to work in 24x7 environments. Preferred Qualifications: ? Laboratory or clinical knowledge ? Knowledge of programming languages

Job Title: Property Manager/Customer Service Company: Location: Phoenix, AZ Description: We have an immediate, full time opening for an experienced property manager to help us manage our growing portfolio of single family and multi-family investment properties. Duties include: ACTIVE AZ REAL ESTATE LICENSE REQUIRED * Work with tenants, owners and vendors on a daily basis * Assist with rental applications and credit checks * Assist with lease renewals & lease preparation * Generate work orders to maintenance department * Assist with legal notification process, including 5 days, promise to pay agreements, forcibles, writs, balance due letters, 10 days/violations, calendaring) * Provide accounting support, including invoice processing as needed * Other duties as deemed necessary by property management staff to assist in the professional, cost effective, efficient management of all properties * Daily contact with owners/tenants, to resolve outstanding issues * Extremely thick skin, and able to deal with people & problems everyday. Requirements: * Valid AZ Real Estate license REQUIRED * Minimum of 1-2 years property management responsibilities * Experience managing single family and/or multi-family properties * Must have a strong work ethic, be able to work quickly, stay on task, and multitask * Must have ability to function independently * Bilingual preferred, but not required * Must be able to manage multiple projects, organize hard copy and electronic copy files & standardize processes for maximum efficiency * Excellent written and verbal communication skills (must be able to work with owners, vendors, tenants, and write business letters & emails) * Basic Microsoft Office skills * Meticulous attention to detail * Positive Attitude Compensation and Hours: * $15.00 per HOUR * M-F, 8pm to 5 pm, * 9am-1pm every 3rd Saturday, or as needed for lease signings * Off for all Major Holidays If interested, please email your resume today to Register to View INTERVIEWING NOW! WE ARE AN EQUAL OPPORTUNITY EMPLOYER HOMELOVERS, LLC * Location: North Phoenix * Principals only. Recruiters, please don't contact this job poster. * Please, no phone calls about this job! * Please do not contact job poster about other services, products or commercial interests.

Job Title: Call Center Supervisor Company: Philosophy Location: Phoenix, AZ Description: philosophy is a lifestyle brand that celebrates feeling well and living joyously and wants to inspire its customers to live a better life by being better to themselves. philosophy makes and markets products across all categories of beauty, including skin care, bath & body care, fragrances and color cosmetics. its products are sold through multiple complementary channels of distribution, including direct response television, prestige retailers and philosophy boutiques. the call center supervisor is responsible for creating a positive image to philosophy customers, internal and external, at all times. the supervisor will monitor and enhance the performance of the team in the areas of productivity, customer satisfaction, employee satisfaction and employee development, as well as enhance the goal of quality support by providing individual coaching feedback sessions and one-on-ones that focus on improving customer satisfaction, communication skills and technical ability.essential duties and responsibilities:supervising plan, prioritize, assign, supervise and review the work of staff responsible for providing customer serviceplan, prepare daily work schedules, insuring proper phone coverageperform quality audits to ensure and identify areas of opportunity within the team.provide daily, weekly monthly status reports on employee performance monitor daily call volume and team productivityreview and approve timesheetscoaching /team developmentprovide timely, accurate and thorough monthly 1x1’s and coach on performance improvement opportunities.provide feedback and coaching on any customer escalation taken from employee.ensuring that personnel targeted goals are mettraining new hires as well as partaking in the continuing education of existing employeesassist in the implementation of goals and objectives; ensure adherence to policies and procedurescommunicates with other departments and management to resolve problems and expedite work.respond to and resolve difficult and sensitive customer inquiries and complaints, both written correspondence and phonesalesdrive revenue through creating appropriate sales incentive plansminimum qualifications: 3-5 years supervisory experience in a service-to-sales call center environmentdemonstrated experience in leadership, facilitation and development of team members to meet or exceed customer service objectives.ms office, excel, outlook, and powerpointability to communicate with team members, customers, and management utilizing exceptional communication skills.ability to write straightforward explanations and customer correspondence within company guidelines.ability to ask effective questions and present information clearly and concisely.ability to create call center metric reports and present on monthly team goals and achievements. (quality, sales, productivity results, etc.) bachelors degree preferred if you’ve got a passion for customer service and if fulfillment, inspiration, and advancement are on your dream job check list, we would love to hear from you. please forward your resume to Register to View asap for immediate consideration.we are an equal opportunity employer committed to providing a diverse workplace. search words: service to sales, contact center supervisor, customer service, customer care, inbound sales, inbound telesales

Job Title: Customer Service Supervisor Company: AIG Location: Phoenix, AZ Description: Skip Navigation Job Details Customer Service Supervisor Job ID #: SPF-CSS Location: AZ-Phoenix Functional Area: Customer Service Company Name: Advisor Group Employment Type: Full Time - Regular Education Preferred: Some College Experience Required: 3-5 years Relocation Provided: No Position Description As an Advisor Support & Top Producer Supervisor you will be responsible for supporting the Service Analysts, Specialists, and the Advisors. You will be instrumental in helping the service associates reach and attain service level goals. • Ensure service levels are met by helping answer inbound calls during heavy volume. • Develop service associates to reach their full potential and instill confidence in the analysts and specialists. • Assist with training and coaching staff. • Strong interaction with clearing firm on routine brokerage account platform questions. • Work independently to make decisions regarding resolution of issues. • Pay close attention to detail, process work accurately. • Exercise judgment to know when to escalate issues to manager • Ability to communicate with appropriate areas to resolve Advisor concerns and issues. • Analyze problems and follow through to resolution. • Create ONYX incidents for most inbound calls. Supervisory responsibilities • Review calls of staff and looks for consistency, effectiveness, professionalism • Provide feedback on calls • Write staff annual appraisals • Delegate and participate in projects • Serve as a liasion to the staff in communicating news of the firm and other departments. • Maintain vacation schedules and coverage • Generate time schedules for staff • Maintain department voice mail • Generate department reports for management • Review bonus statistics • Coach staff Position Requirements Hiring Criteria • Three to five years related brokerage experience. • Series 7 license preferred • Two to three years call center/customer service experience preferable within the AIG Advisor group. • Proficient on NetExchange Pro, ONYX, Imaging, VISION2020, Microsoft Excel, Word, Outlook and Internet • QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE High school diploma required; college degree preferred. Five years experience in the financial industry, with two years supervisory experience preferred. LICENSES and CERTIFICATIONS This position requires a series 7 license preferred; series 24 license preferred. COMPUTER SKILLS Proficient at Microsoft Word, Excel, CRG, Xchange, Zip, Internet Explorer, ONYX, Outlook, Powerpoint About Us Retirement Services serves more than five million customers with retirement savings products and services through its vast distribution network of registered representatives, independent broker-dealers, national and regional securities firms, banks and insurance agencies. The six major businesses that comprise Retirement Services include: Advisor Group, Inc., one of the largest independent broker-dealer networks in the United States and consists of FSC Securities Corporation, SagePoint Financial, Inc. and Royal Alliance. SunAmerica Affordable Housing Partners, Inc. (SAAHP), one of the nation's leading investors in low-income housing tax credit transactions and the fifth largest apartment investor in the nation. SunAmerica Asset Management Corp., a mutual fund and asset management business. SunAmerica Retirement Markets, Inc., specializing in marketing and distributing retirement savings products through an extensive national network of registered representatives at independent broker-dealers, securities firms and banks. VALIC, who, for more than half a century, has served as a leading plan provider for K-12 schools and school districts, as well as for higher education and healthcare institutions. Western National Life Insurance Company, the largest issuer of fixed annuities in the United States and the leading provider of annuities sold through financial institutions. Equal Opportunity Employer.

Job Title: PROJECT (CLIENT SERVICES) MANAGER 1 Company: Trimble Navigation Limited Location: Tempe, AZ Description: We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. About Trimble Navigation Trimble Navigation, Inc. is a leading global provider of solutions designed to automate the management of mobile resources and to optimize the service delivery process for customers across a variety of industries. Trimble Navigation delivers Mobile Resource Management solutions in three key areas: Field Force Management, Field Service Management and Field Asset Management. By providing real-time Mobile Resource Management infrastructure integrating wireless communications, location-based technologies, transaction processing and the Internet, Trimble Navigation solutions are designed to provide a secure, scalable, upgradeable, enterprise-class platform, and are offered in on-demand software delivery, on-premise or hybrid environments that can seamlessly connect mobile workers in the field to real-time corporate data. Trimble Navigation is headquartered in Sunnyvale, Calif., and has a global presence with offices in North America, Europe and Asia. For more information on Trimble Navigation solutions, visit www.trimble.com. Job Title: Customer Operations Manager (Regional Account Base) Reports to: Manager of Customer Operations Mission Statement: Customer Advocate working cross-functionally to ensure customer satisfaction (satisfaction defined as managing the overall health of the account, customer using the service, obtaining ROI from the service and have integrated the application into business practices). Job Description: The Customer Operations Manager (COM) is the customer advocate driving customer retention and satisfaction. They coordinate issue resolution; process management; communicate the status of pending activities and issues and may lead problem resolution sessions by negotiating compromises between Trimble Navigation and the client—such as when deadlines are not being met etc. The COM Provides strategic leadership and direction for the delivery of pre- and post-sales services and support to clients/customers. Working cross-functionally, this role requires strong customer relationship management skills, and will be responsible for customer relationship and ensuring customer satisfaction. Analyzes operational processes, escalation procedures and performs training needs assessments for identifying opportunities for service delivery improvements and value add to the customer/clients. Liaises between customers and manufacturing, sales, field service, order processing and accounting to resolve status, production, delivery and billing inquiries. The right candidate should also be comfortable working at all levels of the organization, and must be comfortable summarizing account information in presentation format. The COM works closely with other members of the Trimble Navigation team, including sales, support, and services as needed, checking status on orders, repairs, and/or providing overall project status to the customer. Responsibilities: • Proactively manages the client relationship driving customer retention. • As the primary point of contact for the customer, position is required to interface with customers and be an active collaborator within the customer organization and with other senior managers in the company to identify issues and achieve prompt problem resolution. • Uses skills as a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures. • Manage customer requests: Transfers, Re-activations, Cancellations, Carrier Issues, Service Escalations • Identifies and removes barriers that may impede successful issue resolution. Actively collaborate within the customer organization and with other senior managers within the organization to identify issues and drive resolution. • Manages communications amongst project teams, functional departments, and sales managers. • Partner with the customer on understanding and defining success criteria and ROI measurements. • Communicate a realistic schedule to customers with input and commitment from core-team members. • Ensure process compliance is maintained throughout the project life-cycle; quality deliverables are provided at each stage, and process improvement initiative are defined and implemented thus optimizing the effectiveness and efficiency of the process. • Owns the ongoing client relationship to develop and expand industry best practices. • Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. • Assists accounts receivable department with collection of delinquent revenue Key Performance Indicators: • Customer Retention • Customer Satisfaction Index (VOC) • SLA Compliance • Call metrics by account (SF.com) • Customer Health Segmentation Trending (AHD) • Reference Account Percent Requirements/experience: • BS degree required; business discipline • Strong customer relationship development and negotiation skills • Minimal of 3 years experience leading customer project teams in high tech/IT environment, or minimum 5 years account management experience or support of complex technical services/products • ability to prioritize tasks in the context of objectives, constraints and dependencies • Ability to work with little supervision and be a self-starter • Proficiency in MS Office (MS Word, Excel and Project). • Must be able to exercise good judgment under pressure. • Must display initiative, professionalism and a commitment to quality service. • Must have excellent skills in oral and written communications, organizational, project management, control / follow up, problems solving and decision making. • Have good business acumen and common sense We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Job Title: Call Center Manager Company: HW HealthFinders Inc Location: Phoenix, AZ Description: The Call Center Manager will be responsible for overseeing the clinical nurses that are handling calls related to product information, clinical questions, adverse events and nursing and physician calls. The Call Center Manager has six direct reports managing a staff of over 125 nurses. The Call Center Manager will assure that the staff is well trained and up to date on all clinical information. This position is based in southwest.There is a great opportunity for advancement with the organization for the Call Center Manager. The right candidate will enjoy a fast paced environment, be quality oriented, possess excellent leadership skills, can handle change and be strategic and tactical.REQUIREMENTS. Must be a registered nurse.. Must have call center management experience. At least 5 to 7 years of nursing experience.

Job Title: Client Services Manager Home Care Company: Bayada Nurses Location: Tucson, AZ Description: Bayada Nurses is one of the largest home health care providers in the United States offering a full range of home care nursing services from pediatrics to geriatrics. We currently serve clients in 115 locations across 15 states. We have developed a unique culture that supports our mission of helping people have a safe home life with comfort, independence and dignity, despite illness or disability. The professionals at Bayada Nurses genuinely care about their clients, the nurses and aides that serve these individuals and each other as fellow employees. Job Description: Are you looking for an exciting opportunity in a fast-growing industry? Do you want to make a difference in people's lives while you grow your career and learn the business? We're Bayada Nurses--a leading home health care company--and we believe that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills to this dynamic and entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.Responsibilities :Client Services Managers at Bayada Nurses lead field staff in providing superior customer service and quality home care. Focused on delivery and coordination of client services, you'll manage your caseload while proactively growing it through long-term relationship building with clients, referral sources, payors and community organizations. With responsibility for building your team and managing emergent scheduling issues, you'll recruit similarly minded, qualified staff while developing strong, communicative relationships with them. In addition, you'll maintain effective fiscal management of your caseload by monitoring metrics (gross margin, OT, unfilled hours, etc.) while partnering with Clinical Managers to provide supervision and support to field employees.Qualifications :* four year college degree (prior health care, home care and recruiting experience preferred) * prior supervisory experience * demonstrated record of successfully taking on increased responsibility (goal achievement) * ambition to grow and advance beyond current position * strong interpersonal, PC and communication skills (including solid phone marketing & data entry ability) * bilingual in Spanish and English a plus * background in social work a plus With more than 140 offices in 18 states, the people of Bayada Nurses grow together. From comprehensive in-house orientation and training to ongoing mentoring and precepting, you'll feel the difference higher standards make. To learn more about this opportunity and to apply online, visit us at www.bayada.com or click here.