Customer Service Manager Jobs

Job Title: Customer Service Supervisor Company: ACI Location: Long Island, NY Description: MINIMUM QUALIFICATIONS: At least 5 years experience in a fast paced Customer Service environment which has exposure to telephone sales and supervision of employees Good interpersonal skills Demonstrated leadership and organizational skills Ability to apply critical reasoning and problem solving Ability to communicate effectively Computer literacy in Windows environment; proficiency in Microsoft Word and Excel Spreadsheet applications. MAS 500 experience is a plus. The ability to assist in Order Taking / Customer Services process. ESSENTIAL FUNCTIONS: Supervises all aspects of the Customer Service Department’s service and support functions including phone support, order entries, etc. Ensures Customer Service staff are appropriately trained in company products, procedures, etc. Reviews performance for employees against operating plans and standards. Attends critical account meetings relative to customer or product issues. Ensures all conditions and/or complaints that affect customer satisfaction are appropriately addressed. Participates in strategic planning and system improvement activities. Performs order taking (as required); checks orders and ensures orders are processed in a timely manner.

Job Title: Client Services Manager - Litigation Management JD Company: Cybercoders.com Location: Washington, DC Description: Client Services Manager - Litigation Management JD J.D. with business development and account management skills to support legal services and litigatio - Skills Required - legal services, litigation support, e-Discovery, AMLAW, document management, law firms, solution selling, account manager, legal process outsourcing, offshore litigation services Strategic Account Manager - JD- Legal Services and Documentation for Client Services ManagementAttorney (JD) with Litigation Management experience for strategic account management on the East Coast. Work closely with off-shore legal team traveling to India for on-site meetings and training. Excellent opportunity to leverage knowledge of the litigation process in a corporate environment for an up and coming LPO Global organization.What you will do:- Develop long term relationships with clients (legal firms and corporate legal departments) and provide account management of the sales and services we provide for the litigation and document management systems- Facilitate communication with our management teams located in offices worldwide and coordinate with our facilities based in India- Travel to India to provide training, strategic direction and custom solutions- Proactively solicit feedback from clients and communicate strategic direction with sales, marketing, product management, and executive teams globally What you need to join our global team of professionals:- J.D./Litigation management and legal experience required- 3+ years outside sales experience selling solutions (software and/or services) to law firms; attorneys; corporate legal departments.- Exceptional communication and organization skills; ability to connect with clients and follow-up- Microsoft Office; Sales Tracking Software (Salesforce, ACT, etc);What's in it for you!- Generous compensation package including salary; excellent benefits and long term contributions- 25% travel including international travel and business trips to India- Work from your location - If you are outside the D.C. area, you can work from a home officeIf you've decided your law degree would be best served in a commercial environment and you have excellent client management skills, then we look forward to reviewing your experience/resume today. - DD-GAMA-EAST - , , , , , CyberCoders CyberScientific

Job Title: Campaign Manager / Client Services Manager - Company: Location: Seattle, WA Description: Overview Our client is an online media and public relations company who is looking for a Campaign / Client Services Manager. As a campaign manager in the Client Services department, you will have the opportunity to work on a variety of high-profile client campaigns and representative firms. Position Responsibilities ? Manage active news distribution of client campaigns ? Provide post campaign customer support ? Collaborate with production and traffic teams on communication and campaign deployment ? Work with campaign analytics system and communication server to produce various post-campaign reports ? Assist with purchase orders, tags, communication channel creation ? Manage client database ? Publish case studies and client testimonials Qualifications ? Must have a college degree ? Must have the ability to work effectively in a fast-paced, productive environment ? Must be proficient in Microsoft Office: Word, PowerPoint, Excel, Powerpoint ? Must possess strong organizational skills, the ability to multi-task and superior attention to detail ? Willingness/ability to focus on projects and tasks over extended periods of time ? Excellent verbal/written communication skills ? Must be a career-driven and motivated individual who wants to quickly excel and be promoted ? A friendly, team-oriented personality!!! Compensation ? $30 to $50K base salary depending on experience ? Benefits: Medical, Dental, Vision options ? Vacation ? Bonus Structure ? Stock options available after 6mths Interested candidates should submit their cover letter and resume as an attachment to: Register to View

Job Title: Service Manager - Client Services - Delaware Company: Citigroup Location: New Castle, DE Description: Business OverviewCash Client Services in North America is comprised of two main locations, the Delaware Service Center (DSC) and the New York Service Center (NYSC). The DSC supports all cash products for the North American Corporate customers. Cash products include (but are not limited to) the following: Wire transfers, Worldlink, Check clearing, Check Collections, Disbursements, Lockbox, and ACH.Position OverviewManage a portfolio of client relationships and ensure clients are satisfied with and trained on the Citigroup products and servicesEngage Citigroup business partners in a team effort to focus on issues and opportunities that further differentiate Citigroup in the view of our clients as an excellent service providerAct as the advocate and impetus for process improvements within CitigroupMain CompetenciesProductivity/ Project Management: Project management skills and willingness to own an issue and bring it to completionCommunication:Excellent written and oral communication skillsEffective in working cross functionallyNegotiating and influencing othersAchieving/ Driving Results: Analytical skills for work flow, process and systems analysesRisk Management: Compliance familiarity to perform within departmental and compliance procedures and standardsTechnological Proficiency/ Knowledge: Proficient in utilizing reporting tools, applications, systemsIndustry Knowledge:Well-developed working knowledge of the business and the upstream and downstream influencesUnderstanding of the needs of the clientShared Responsibilities: Fully understand and implement Citigroups values: Responsibility to our clients, to each other and to our franchiseDay-to-Day ResponsibilitiesDrive metrics and participate in communication sessions with all constituents about the metricsAct as client advocate, consistently highlighting clients perspective inside CitigroupEstablish, provide input and track operational metrics and service level requirements to achieve business goalsOversee the roadmap for a successful relationship with a client by understanding the clients service needs and gaps in deliveryFor global relationships, this may require coordinating efforts with Service Delivery partners around the globeDevelop end-to-end capability, infrastructure and process improvement plan to support improved quality serviceDeliver global consistency in appearance as well as processingIdentify potential enablers and barriers to success by tracking root cause and driving improvement projectsDrive team to deliver against improved client satisfaction scores, revenue goals and expense reduction initiativesInterface with internal counterparts and business partners to ensure transfer of best service practices

Job Title: Call Center/Customer Service Manager Company: R. W. Smith & Co. Location: San Diego, CA Description: Call Center / Customer Service Manager About the Opportunity: The Call Center / Customer Service Manager will hold responsibility for the National Account and Customer Service departments and staff. Incumbent is responsible for directing the department’s services, interacting and problem solving with external and internal customers and managing thirteen direct reports. The person we are seeking to hire will provide service excellence to our national foodservice clients and our territory sales representatives by researching and resolving external and internal customer issues identified via our website, the telephone and/or e-mail. Incumbent will update and/or oversee the maintenance of vendor and customer-specific on-line catalogs, stock products and price lists; assist customers in finding and ordering the correct products; researching and preparing quotes for new installations and grand openings; establishing and maintaining customer set-up/access to online order entry; troubleshooting customers’ and system concerns; implementing, maintaining and training internal and external users on system parameters; maintaining customer-specific, historical records; and, managing processes and people supporting the department. Position Overview Designs the organization for optimal customer service. Promotes excellence by ensuring that all direct reports provide superior customer service and respond to customers in a professional and timely manner. Uses time productively, maximizes efficiency and meets challenging work goals. Maintains painstaking attention to details, completes multiple or repetitive tasks. Demonstrates a serious commitment to accuracy and quality while meeting goals and deadlines. Analyzes complex functions, procedures and problems to extract and define creative, logical and effective solutions. Understands customers’ needs, identifies root cause of problems, and develops and implements created and pragmatic solutions. Establishes, authors, reviews, updates and communicates contact strategies, department policies and procedure manuals designed to exceed operational goals relative to order entry, customer service and problem resolution. Defines quality assurance and training programs for new hires and current employee/owners on a wide array of topics including but not limited to department and position orientation, customer service standards, performance management goals and objectives, products and manufacturers, and process flow. Communicates individual and team performance results; develops and manages action plans when performance is less than standard; initiates disciplinary action and recommends termination when appropriate. Defines staffing needs to meet anticipated organizational growth; hires, orients, trains, evaluates and retains quality employee/owners; and, develops bench strength. QualificationsEducation: Four year degree in management or business administration preferred. Experience: Seven (7) years’ call center/customer service experience including at least five (5) years’ of progressive management experience, including hiring, coaching, counseling, terminating, budgeting, planning, delegating, negotiating and resolving complex employee and customer concerns. 3 years’ experience in an IT client support environment, customer service and/or help desk. System administration experience is helpful including workstation support, access, Internet connectivity and security. 3-5 years’ prior experience with SX (distributor software) or similar ERP software preferred. Recent, prior food service equipment and supply or restaurant management experience preferred. Skills, Knowledge and Abilities: Advanced working knowledge of operating system platforms, such as Windows, Citrix and Unix. Working knowledge of software programs including performance limitations, documentation and quality issues. Ability to learn industry specific software programs. Ability to create, analyze and manipulate management reports. Expert communicator (written and verbal) and problem-solver. Hands-on experience with AutoQuotes is highly preferred. About the CompanyR.W. Smith & Co., an employee owned company since 1997, was established in San Diego in 1935 as a wholesale food service equipment and supply distributor serving San Diego County. Currently, we have three distinct business lines including: A full-service turnkey supplier of food service equipment and supplies for independently owned and national chain account food service establishments (e.g., restaurants, casinos, bars, grills, corporate cafeterias, country clubs, hospitals); A contract design division, with offices in Costa Mesa and Los Angles, that is committed to specifying, designing and/or installing commercial kitchens within the hospitality, education and healthcare industries; and, A custom design and fabrication division devoted to hot and cold controlled environments (e.g., agricultural/research universities, pharmaceutical firms, the FDA, and crime/law enforcement labs). Our employee owners have been honored with two national awards – one being a customer choice award chosen by national customers; and, the other picked by our peers for high achievement in the industry. Our growth in ownership builds from each of us throughout the company – partnering for our future.Our home office is located in north inland San Diego County in the neighborhood of Mira Mesa. We employ a full corporate office including specialists in accounting, credit, purchasing, human resources, information technology, and customer service and inside sales. We have Territory Sales Consultants in Arizona, California, Florida, and Texas with distribution facilities located in San Diego, Dallas and Orlando. Our Benefit PackageOur total compensation package includes market competitive base salaries; monthly and annual bonus programs; and, employee benefits, which are available the first of the month following 3 months of consecutive full-time employment. Our paid time off program includes two weeks’ paid vacation, five days paid sick time and seven paid holidays. Additionally, R.W. Smith & Co. offers 100% employer-paid medical insurance with prescription drug coverage and long term disability insurance; voluntary dental, vision and life insurance programs. Full time employee are also eligible to participate in the Section 125 pre-tax premium plan, health care/dependent care spending accounts; the Employee Stock Ownership Plan and our 401(k) retirement savings plan. R. W. Smith & Co. is an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin. Applicants encouraged to confidentially self-identify when applying. Employment with R.W. Smith & Co. may be contingent upon successful completion of a pre-employment drug/alcohol screen and a background investigation. We provide a smoke-free and drug-free work environment. All resumes are held in confidence. Local applicants and M/F/D/V are encouraged to apply. Third-party recruiters and agencies without a current signed contract should not respond to this job posting. Only candidates whose profiles closely match requirements will be contacted during this search. Relocation costs are not covered by R.W. Smith & Co. See Job Description

Job Title: Customer Service Manager Company: Graham Packaging Company Location: Port Allen, LA Description: Graham Packaging Company  is a global leader in the design, sale, and manufacture of value-added, custom blow-molded plastic containers for branded foods and beverages, personal care and specialty products, household products, and chemical-based products, and automotive lubricants. Through superior design, engineering, and technology, we provide our customers with innovative custom packaging that helps them build the value and volume of their brands.  Our corporate offices are located in York, Pennsylvania and we operate over 80 worldwide facilities employing more than 8,000 employees. We currently have an opportunity at our Baton Rouge, LA plant for a Customer Service Manager. The description and qualifications are as follows: Responsible for inventory planning and line scheduling to meet customer demand while maintaining appropriate inventory levels. Works closely with customer, plant operations and affiliated supply plants to deliver customer service at the optimal cost. Procures raw materials to meet production requirements. Provides input to the monthly sales forecast. Uses tools such as SAP and other Window's based applications to deliver a high level of service to customers, management inventories, and achieve internal supply chain KPIs. Skills:Strong interpersonal skills, analytical skills, leadership skills, and problem-solving skills are required as well as the ability to manage multiple priorities in a fast-paced, dynamic environment. Prior experience working in a manufacturing environment, organizational skills, negotiating skills, continuous improvement activities, and computers (SAP, Excel, Word, Power Point).  Education:BS/BA in supply chain or business related field is strongly preferred. Work History:Minimum three year work history in Supply Chain operations such as production planning/scheduling or production operations. Graham Packaging offers a competitive compensation program and benefits package including: medical/dental/vision insurance, paid holidays and vacations, life insurance, 401(k) with matching, Employee Assistance Program, Flexible Spending Accounts, etc.   Graham Packaging is an equal opportunity employer and does not discriminate because of race, religion, color, age, gender, national origin, marital status, disability or handicap, veteran status, sexual orientation, or any other status protected by law.  NO phone calls please.  To view this job opportunity, please go to: www.grahampackaging.com/careers and click on the link at the bottom of the page.  Please enter Baton Rouge as the location or click on Search to view all job opportunities and click on Customer Service Manager  (# 7967) to apply and submit your resume.  Thank you for applying!

Job Title: User / Customer Service Manager - Company: Location: San Francisco, CA Description: For Internet philanthropic social networking start-up. Part time/Full time Job description and requirements:

Job Title: Project Manager - Call Center Technology Company: Modis Location: Chandler, AZ Description: Project Manager with Call Center experienceProject Manager with experience in Call Center IVR and CTI migration/integration experience needed for a year long enterprise integration effort. Prefer experience working with Genesys call center technology.

Job Title: Engineering Customer Service Manager Company: Adecco Engineering & Technical Location: Hunt Valley, MD Description: Engineering Customer Service Manager- Education & Experience:B.S. /B.A. with 6+ years of experience in technical / engineering environment, with a minimum of 3 years supervisory experience, or an A.S. /A.A. with 10+ years experience in technical environment, with a minimum of 5 years supervisory experience.  Skills for daily multitasking and prioritization including the ability to handle multiple customer inquiries are required. Successful candidate must be detail oriented, able to adhere to schedules and deadlines, and possess excellent organization, written, oral communication, presentation, interpersonal and computer skills. Must be willing to travel within the U.S. and foreign territories and have a flexible schedule to support customers worldwide. Successful candidates will have demonstrated experience in at least two of the following;         Supporting industrial equipment customers directly as well as through distributors         Selling spare parts and service contracts to existing customers         Electromechanical, electrical and/or control system troubleshooting of complex industrial equipment         Use of CRM systemsU.S. citizenship required for data access.Work Description:Primary interface for handling customer and representative service related inquiries including phone and e-mail support. Schedule and perform field service and training for company products. Manage customer service coordinators that are responsible for processing quotes and purchase orders of equipment spare parts. Set standard and specialized pricing for spare parts and services, find replacement parts for obsolete parts, create service notices and establishing requirements for stocking levels. Handle all warranty, returned material authorizations, and customer equipment repair orders and associated tracking system. Maintain customer resource management system and all associated cases in accordance with operating procedures. May travel up to 25% of time.Please send resumes in word format to Register to View   Apply Online About Adecco North America Adecco is a Fortune Global 500 company and the world leader in workforce solutions. Our comprehensive service offering includes temporary and contract staffing, permanent recruitment, outplacement and career services, training and consulting. Adecco is an equal opportunity employer.

Job Title: Customer Service Manager Trainee Route Sales Company: Schwans Location: Santa Rosa, CA Description: Customer Service Manager Trainee - Route Sales400 East Todd Roa Register to View As a Customer Service Manager withSchwan's Home Service, Inc.,you'll control how much you makeand how far you go. You'll be part of the team that keeps the largest direct-to-home food sales and delivery enterprise moving forward. Unlimited FUTURE! Great Benefits!Schwan's Home Service, Inc.,can offer you uncommon opportunities in Route Sales. 13 weeks of paid training & excellent advancement opportunities. Base salary of $38,000 plus commissions once you are assigned your own customer route!Must be at least 21 years old & have a good driving/employment record. DOT physical & drug test required. Come Join Us! Apply online at www.schwansjobs.com Schwan's' Home Service, Inc. is an Equal Opportunity Employer. M/F/D/VSource: northbay.monster.com