Customer Service Manager Jobs

Job Title: Regional Research Manager Company: Hanley Wood Market Intelligence Location: Phoenix, AZ Description: WHO WE ARE Hanley Wood's Market Intelligence is the leading provider of rich data and decision for residential real estate development and new-home construction. Hanley Wood Market Intelligence customers include homebuilders, building product manufacturers, land developers, appraisers, real estate investors, municipalities, financial institutions, and investment banking firms. We also serve as a premier source for new home statistics and commentary for major media publications and organizations around the country. For more information, please visit our website www.hanleywood.com JOB RESPONSIBILITIES •Ensure that local staff executes national research methodologies properly to guarantee delivery of accurate, complete, consistent, and timely data •Enforce quality control procedures by ensuring staff accountability for data quality •Assist with the resolution of client problems (internal and external clients) •Oversee data quality programs and maintain positive relationships between Sales and Research •Expert on the basic functionality of our products •Train, coach and mentor staff on products, company goals and objectives and research methodology to increase employee retention and improve data quality efforts •Review all staff market research issues and activities •Develop, improve and implement corporate research policies and procedures •Develop daily/weekly performance goals and objectives for staff and provide technical and managerial support and feedback to local staff on a regular basis JOB QUALIFICATIONS •Bachelor’s Degree required •3+ years of staff management experience •Excellent understanding of the local real estate market required •Database management experience helpful •Detailed and deadline oriented team player with excellent leadership and communication skills •Willingness to travel within assigned market area(s) •Proficient PC Skills, including knowledge of MS Windows, Word, Excel, Outlook WHAT WE OFFER We offer a competitive salary, advancement opportunities and great work environment. We also offer an excellent benefits package that includes medical, dental, vision, and life insurance, a generous paid time off package, and 401k. Hanley Wood is an Equal Opportunity Employer. To apply for this or any of our open positions, please visit our website at www.hanleywood.com

Job Title: $38K - $41K Customer Service Manager Company: AppleOne Location: San Diego, CA Description: Growing company is San Diego is looking for a High End Customer Service Manager. This position is responsible for providing high levels of customer service to internal and external customers. The position will also work to create and implement key department metrics including workflows, response times and will work with the Director, Portfolio Management on maintaining and enhancing relationships with external vendors including lenders and the Better Business Bureau. The position will also supervise the Client Services Representative and play an active role in employee life cycle events such as hiring and performance management.Major Responsibilities: Assess and review workflow. Make recommendations on how to best optimize workflowResponsible to taking and resolving customer escalations. Within established protocols, will use discretion and judgment to determine the appropriate resolutionWill act as a liaison between internal/external customers and various vendors (lenders, Better Business Bureau, etc.)Research client accounts and make recommendations on how to successful resolve balance client and organization needsFocus on providing exceptional customer services including listening to uncover client's true needs/concerns, helping to appropriately de-escalate various situationsProvide direction and supervision to Client Services Representative, including active participation and involvement in employee life-cycle events (hiring, performance management, etc.)Review of accounts categorized as "write-off" and provide recommendations and suggestions on resolution to Director, Portfolio ManagementDiscern when an item needs to be escalated to Director, Portfolio ManagementProvide back-up to the Client Services Representative as need to ensure coverage of critical functionsOther duties as assignedKnowledge, Skills and Abilities Required:HS Diploma or equivalent required. Minimum 5 years experience in a client relations role with 2 years at the supervisory levelStrong time management skills and the ability to work in a fast-paced dynamic environmentExceptional listening and questions skills to accurately assess the customer's true needAbility to analyze problems with many variables to determine the appropriate solutions.Exhibits strong critical thinking and creative problem solving skills. Capable of making well-reasoned, independent decisions within defined parameters.Able to create and maintain strong, professional work relationships with internal staff and external vendors/customers. The ability to build and maintain credibility is essential.Exhibits a professional demeanor and the ability to thrive in a fast-paced environment.Maintains strict confidentiality and exercises solid judgment to complete assigned tasks.Proficient with Microsoft Office software applications including; Word, Excel, PowerPoint and OutlookStrong, effective oral and written communications skills. Serves as an effective communicator for resolution of customer concerns/complaints/inquiries. Must have strong interpersonal skills and the ability to influence resolution.Organizational skills including follow up and meticulous attention to detail.Ability to work in a fast paced, deadline driven environment. Thrives in a quickly changing environment.If you meet the following qualifications, please email me your resume and a paragraph on why you qualify for this position.df-lj

Job Title: Call Center Supervisor Company: Location: San Antonio, TX Description: PMG, Inc. an award-winning marketing, retail and event services company is seeking an experienced Call Center Supervisor for our state-wide retail sampling programs. This person should be a highly-motivated, self-starter with good follow-up and follow-through skills, a proven track record of excellence in client service, organization, and supervision experience. Skills/Required: - 2+ years of Call Center Management Experience - Proficient in Microsoft Word, Excel and Access Software - Evenings and Weekends are required - Able to organize, train and motivate Call Center team - Analyze and prepare daily reports - Highly organized and able to work in a fast-paced environment - Strong client service and communication skills Compensation based on experience. Interested applicants should email their resume to: Register to View or fax to Register to View Thanks for your help and feedback.

Job Title: Call Center Manager Company: Location: Ogden, UT Description: TO APPLY --- send resume to --- Register to View This position is a full-time permanent position for a large corporation with health benefits, 401k with matching, and paid vacations. Please answer the following questions in a cover letter. REQUIREMENTS --- 1. 7-10+ years work experience 2. 3-5 years experience as a Call Center Manager over 50+ people, preferably doing Technical Support 3. Must have some experience with case-based management, handling cases, not just phone calls 4. Some knowledge of IT or networking helpful Along with your resume, please send salary requirements to: Register to View

Job Title: Customer Service Manager Company: Location: San Francisco, CA Description: MANAGER - CUSTOMER SERVICE DEPARTMENT GENERAL: The University Games' Customer Service Manager is required to be proficient in all the tasks of the Customer Service Rep (CSR) as well as being responsible for: - Supervising CS Staff, including Receptionist - Making sure staff are trained in all relevant applications/programs - Sales Training/Product Knowledge/Macola/EDI - Communicating with sales team regarding delivery of new products - Monitoring open order reports to ensure items ship on time and correctly - Understanding how inventory works in order to instruct CSR's on correct way to do Credit Memos - Monitoring BOM functions and processes - Instructing warehouse in shipping issues and problem solving as needed - Helping with bi-yearly inventory as needed STAFF SUPERVISION: The manager is responsible for the performance of the CSR group. The most important group objectives are; - Entering all manual orders correctly on the day they are received, and releasing them so that they are shipped by their ship date; - Processing all EDI orders correctly on the day they are received; - Returning all telephone calls from Reps and customers within 4 hours on the day they are received; - Billing and invoicing every shipped order every day; - Preparing and distributing daily reports. The supervisor's responsibility is to assign tasks, instruct CSRs and monitor CSR group performance so that the tasks listed here are accomplished daily; - Verifying the accuracy of all orders (quantity, price, etc.) and calling retailers or sales reps to obtain corrections or clarifications. - Processing and correcting EDI orders. Communicating any EDI order problems to customers the same day the order was received. Providing copies and summaries of EDI orders to sales per procedures. - Locating and providing PODs as required - Processing credit card orders following procedures - Invoicing daily following procedures - Providing return authorization within procedures - Insuring that CSR personnel are proficient in Macola, Crystal Reports, Excel and Outlook - Collecting and providing information feedback to Product and Sales Managers concerning customer issues brought to CS attention; such as problems with promotions, products etc. If you are interested in applying for this position, please submit your resume in the body of your email. Attachments WILL NOT be considered.

Job Title: Call Center Supervisor Company: Location: Brownsville, TX Description: Supervisor needed to manage office work flow. Pays $15 per hour to start. Benefits include Medical and Health insurance. For consideration, please email now.

Job Title: Technical Client Services Manager Company: Fiserv, Inc. Location: Norcross, GA Description: POSITION PURPOSE: M/b> Manages the Client services programs and all related activities, including field support for a substantial region, group of products, and/or customer base in a larger company, or perhaps the entire program for a smaller company. RESPONSIBILITIES: * Manages the Client services programs and all related activities, including field support for a substantial region, group of products, and/or customer base in a larger company, or perhaps the entire program for a smaller company. *Establishes, implements, and maintains client service standards to ensure client satisfaction. *Initiates measures to maintain and improve client satisfaction. Generates and develops ideas to support Service Excellence. *Develops policies and procedures covering order processing, general correspondence, and resolution of client complaints. *Coordinates support service with other operating departments. *Manages the activities of the Client Service Representatives team. Performs other duties as required. * Essential Functions The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities. POSITION QUALIFICATIONS: Education: Bachelor’s Degree, Business or Finance preferred. Job Related Experience: Ten years or more experience in a technology products business, a substantial amount of which must have involved managing a client service team of 10 or more people. Experience in a business-to-business service environment desired. Accountable for all actions and decisions made by a department or group. Almost all problems will be solved using sound judgment acquired through significant experience. Management Experience: Demonstrated commitment to ongoing professional development as a client service manager, commitment to continuing education as demonstrated by continuing course work/seminars/certifications, extensive knowledge of client service systems such as ACD, case management, load management etc. Proven experience developing management metrics for the client service function, in hiring and firing and development of staff in the client service function. Excellent written and verbal communication skills as well as analytical skills for sound problem solving. Functional Area Skills/Knowledge: Requires extensive and broad knowledge of the organization, industry, and relevant external forces. Must have significant understanding of directing client services programs. Excellent leadership skills and ability to motivate employees to perform at peak standards. Strong knowledge of banking and lending industry. Strong knowledge of Fiserv business and products. Working knowledge of computer software and quality assurance. Knowledge of budgets and financials. Knowledge of statistical analysis. Fiserv, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.

Job Title: Center Customer Service Coord Company: FedEx Location: Schaumburg, IL Description: PROMOTE FROM WITHINAt FedEx Office we value our Team Members and foster an environment career development and internal promotions.  Our Promote from Within atmosphere motivates our team members to be the best they can be and provides for unsurpassed career opportunities.If you are a current FedEx Office Team Member, click here to complete the Internal Application Process.Overview: This team member is required to perform many functions within the center, including all functions performed by Customer Service Associate team members. Additionally, this team member will perform functions such as purchasing, scheduling, problem solving, setting up new customer accounts, preparing bank deposits, and directing team members in one or more major function areas, to include Express Services and Computer Services.Responsibilities: This is a representative list of the general duties the Customer Service Coordinator may be asked to perform and is not intended to be all-inclusive• Provides customer service, including anticipating customer needs, suggesting alternatives and problem solving, and is able to satisfy those needs with a minimum amount of supervision• Takes customer orders, giving pricing information, performs consultative selling to customers, and explains the benefits of digital printing technology to customers• Sets priorities of customer projects• Follows copying protocol (copyright law, confidentiality, and careful handling of original documents)• Handles customer issues and gives refunds• May provide leadership on assigned shifts• May assist team members in goal setting and skill development• Assists in the training of center team members• Performs multiple tasks at the same time, using automatic equipment capabilities• Troubleshoots routine equipment problems• May pick-up and deliver customer orders• Collates, sorts and organizes customer orders• May operate photocopy, binding and other auxiliary equipment• Operates the Point of Sale terminal (POS), handles money and makes change.• Performs daily close-out procedures on POS.• Prepares bank deposit slips• Performs administrative duties, including bidding, ordering supplies and inventory control• Follows instructions of supervisors and assists other team members in performing center functions• Perform all other duties as needed or requested• Secondary responsibility for coordination of all shipping related services and activities, to include:• Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates. • Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services.• Offer assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies.• Maintains log of all incoming and outgoing parcels, prepares parcels for pickup by delivery drivers, and sorts incoming parcels.• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels.• Directs work of other team members. Performs duties with only minimal supervision by center manager and/or assistant manager. Must defer decisions involving changes in center procedures to center manager and/or assistant manager.Qualifications: • High school diploma or equivalent, plus six months to one year of related experience required• Excellent verbal and written communication skills• Physical stamina sufficient to stand during entire shift, excluding rest breaks• Physical stamina sufficient to move and lift 55 pound boxes• Ability, on a consistent basis, to perform work activities requiring cooperation, instruction, persuasion, or speaking with others• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time• Ability, on a consistent basis, to function in a high stress environment, under substantial time pressure• Ability to work with minimal supervision• Ability to lead and direct team members• Ability to perform the General Duties and Responsibilities set forth above in a consistent and efficient mannerBenefits WebsiteJob ID: 2010-44935JobTitle: Center Customer Service Coord

Job Title: Customer Service Manager Trainee ( CEDAR CITY_84720) Company: Schwan Food Company Location: Cedar City, UT Description: Company : Schwan's Home Service, Inc. Job Title : Customer Service Manager (Formerly Route Manager) Description : This outside sales position is responsible for selling a variety of frozen food to new and existing customers throughout an assigned route sales delivery area. The position is also required to build new customers and operate a commercial motor vehicle. Flexible schedules and routes may now be available in your area. DUTIES & RESPONSIBILITIES Sells and delivers frozen food and other company products to up to 120 customer's homes or places of business. Completes all assigned route and building days according to schedule determined by manager. Follows guidelines of Good Sales Practices, such as including but not limited to; displaying products, calling on all customers, following up on missed/not at home customers, professional demeanor and good hygiene. Seeks out and establishes new customers for the route system in the assigned areas. Makes sales presentations to prospective customers. Informs customers of new products and any special services. Addresses service complaints and works to resolve them. Communicates complaints and resolution to manager in a timely manner. Conducts daily safety inspections and safe operation of the commercial motor vehicle as required by regulation and company policy. Federal Stamp Program, company policies and Federal DOT compliance; compliance to state and federal traffic laws required. Filed daily sales reports via computer and completes all paperwork, and hand-held computer preparation for the next day in accordance with corporate procedures. Accounts for and turns in all forms of payment collected each working day at the designated depository in accordance with corporate procedures. EOE --> Company : Schwan's Home Service, Inc. Job Title : Customer Service Manager (Formerly Route Manager) Description : This outside sales position is responsible for selling a variety of frozen food to new and existing customers throughout an assigned route sales delivery area. The position is also required to build new customers and operate a commercial motor vehicle. Flexible schedules and routes may now be available in your area. DUTIES & RESPONSIBILITIES Sells and delivers frozen food and other company products to up to 120 customer's homes or places of business. Completes all assigned route and building days according to schedule determined by manager. Follows guidelines of Good Sales Practices, such as including but not limited to; displaying products, calling on all customers, following up on missed/not at home customers, professional demeanor and good hygiene. Seeks out and establishes new customers for the route system in the assigned areas. Makes sales presentations to prospective customers. Informs customers of new products and any special services. Addresses service complaints and works to resolve them. Communicates complaints and resolution to manager in a timely manner. Conducts daily safety inspections and safe operation of the commercial motor vehicle as required by regulation and company policy. Federal Stamp Program, company policies and Federal DOT compliance; compliance to state and federal traffic laws required. Filed daily sales reports via computer and completes all paperwork, and hand-held computer preparation for the next day in accordance with corporate procedures. Accounts for and turns in all forms of payment collected each working day at the designated depository in accordance with corporate procedures. EOE City: CEDAR CITY State: UT Zip: 84721 Country: United States of America Job ID: schwanservice- Register to View _CEDAR%20CITY_84720_Jan_22_2010__3%3a59PM Job Channel: USA-UT Customer Service Posted: 01/25/10

Job Title: Manager, Client Services Company: Thomson Reuters Location: Atlanta, GA Description: Thomson Reuters is the leading source of intelligent information for the worlds businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. Through its more than 50,000 people across 93 countries, Thomson Reuters delivers this must-have insight to the financial, legal, tax and accounting, scientific, healthcare and media markets, and is powered by the worlds most trusted news organization. More information about Thomson Reuters and its financial performance can be found on www.ThomsonReuters.com http://www.thomsonreuters.com/The Healthcare Science business of Thomson Reuters provides intelligent information to better manage the cost and quality of healthcare and accelerate scientific research and innovation.This position is contingent upon the award of new business.Responsibilities:Develop client-specific cost savings and profit-improvement strategies, implement required services and document return on investmentManage financial and business objectives including contract revenue, value-add revenue, renewals, expenses and margins and accounts receivable targets.Provide leadership on consulting engagements and engage in billable consulting activity, as appropriate and/or required, in partner ship with client team members.Manage evolving client expectations, needs and priorities, and collaborate with client team members to ensure effective integration with consulting and service delivery capabilities and priorities including database production processes.Organizes interdepartmental activities ensuring completion of the projects on schedule and within budget constraints.Meet regular in face-to-face meetings with the client.Manage and monitor client satisfaction and recommend appropriate strategies, tactics and operational initiatives to continuously enhance client satisfaction. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.