Customer Service Director Jobs in Wisconsin

Job Title: Client Services Director Company: Location: Milwaukee, WI Description: This position will have responsibility for developing and coaching recruiters and talent acquisition specialists. Responsible for maintaining and developing new business. Trouble-shoots and handles priority issues utilizing a deep technical expertise of the employment market, geographic challenges, competition and specific client needs. Essential Functions 1. Leadership and Coaching - ? Provides leadership, development, mentoring and coaching of designated staff ? Participates as an active member of the Pinstripe management team, and carries out additional responsibilities and projects that promote the growth, development, and continued success of Pinstripe and its employees ? Performs full range of managerial responsibilities which may include but not be limited to: interviewing, hiring, coaching and developing employees; planning, assigning and directing work; EEO/AA; performance management; department budget 2. Growing and Maintaining Business - ? Maintains a deep understanding of the employment market related to the positions, geography, competition, and employment market, as well as specific candidate/employee needs related to these staffing needs ? Trouble-shoots and provides crisis management using subject matter expertise to assist various accounts as needed ? Develops and maintains positive internal and external client relationships 3. Reporting - ? Develops documents for clients such as Service Level Agreements (SLA's), Statements of Work (SOW's) and Letters of Intent (LOI's) as needed ? Analyzes Profit & Loss statement as well as General Ledger 4. Client Relationships - ? Responsible for monitoring and improving client satisfaction, Pinstripe program efficiency, and GP on a regular basis ? Redirects work as needed depending on client needs and fluctuations in business 5. Implementation - ? Partners with other Pinstripe team members, client team members and/or HR department to understand the company/department, position and workforce needs and determines recruitment plan for open positions assigned ? Assists in creation of new implementation projects to work across all new programs ? Determines client needs by utilizing program funnels to determine number of candidates to be called, screened, presented to managers and interviewed in order to fill one position 6. Other Projects as assigned - ? Performs other duties and responsibilities as requested or required Minimum Job Requirements Education: Bachelor's degree in business, management, human resources, communication or other related field OR equivalent experience in a related discipline is required. Experience: Must have a minimum of 5 - 7 years of results-oriented experience in service delivery, staffing, or human resources with an emphasis on recruitment and selection preferred. Previous supervisory experience preferred. Specific Skills: Strong leadership and interpersonal skills and ability to interact effectively across all levels of the organization. This position requires the individual to work independently, with little to no supervision and have the ability to work effectively in a team environment. Must possess sound judgement, have good critical thinking skills, and who customarily and regularly exercises discretion and independent judgement. Exceptional organization, time management, administrative and customer service skills. Must be able to multi-task effectively. Extremely proficient with PC's; Word, Excel, PowerPoint, Internet and other related software. Specialized Knowledge, Licenses, etc.: Certified Internet Recruiter (CIR), Certified Diversity Recruiter (CDR) preferred. Physical Demands: While performing the duties of this job, the employee is frequently required to talk or hear and use hands to finger, handle, or touch objects (e.g. keyboard). The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and peripheral vision. The position is an office-based position and regularly requires work-related travel. To apply, please go to www.pinstripetalent.com and apply to requisition number 232.