Customer Service Director Jobs in West Virginia

Job Title: Call Center Director Company: Penske Truck Leasing Location: Huntington, WV Description: The Director's primary role is to lead the execution of CVS Caremark’s strategic and operational plans for customer support in the Knoxville Customer Contact Center. This includes driving improvement in customer satisfaction, employee development and retention, client program delivery, and productivity for front office (call center) and back office (off line) functions. As the senior leader in this location, this role sets the tone for CVS Caremark's culture, performance, and reputation with a host of key internal and external constituencies (including clients). This leader is also required to drive national programs in conjunction with the other senior leaders in Customer Care, Operations, and other Corporate Functions (such as HR, Finance, and Quality). This role requires a strong General Management and team orientation. It provides the candidate a critical experience set for other opportunities within Caremark and is highly visible. Responsible for $ 17 M annual budget Scope of Responsibility:Direct – 4• Operations Managers – 2• Administrative Assist – 1Indirect – • 21 Exempt Level Supervisors • 23 Senior CCRs • 325 CCRsOther Departments within the Knoxville Center (Oversight)• HR • Quality • IT • Resource Planning • Client Liaison • Training