Customer Service Director Jobs in Washington

Job Title: Customer Service Coordinator Company: Precor Location: Woodinville, WA Description: Opportunity is knocking at your door!Precor is looking for people like you who want to be a part of an excellent team and involved in shaping a dynamic and rapidly growing industry.Founded in 1980, Seattle-based Precor is a subsidiary of Amer Sports Corp. (www.amersports.com), the world's largest sports equipment company, with internationally recognized brands Wilson, Atomic, Suunto, Precor, Salomon and Mavic.Beyond seeking to be the standard of excellence in the fitness industry, Precor is redefining the industry through a combination of equipment, technology and services. For more than 25 years, Precor has been about moving beyond, to help people fully enjoy their lives, and live without limits.If you want to move beyond and help people achieve their dreams and goals, apply today!POSITION SUMMARYThe Customer Service Coordinator is responsible for answering all requests from internal and external customers about customer service related information. Responsible for handling inquiries and complaints, preparing reports, filing, answering phones, data base entry, operating all office equipment and assisting in special projects. Position involves a high degree of organizational skills and thorough product knowledge. Coordinates all activities relative to installation and service dispatch. Incumbent is cross-trained in related departmental positions.                                                                                                                 SCOPE OF POSITIONThe Customer Service Coordinator reports to the Customer Care Supervisor and works under general supervision. Position involves high degree of interaction with final customers (club owners, managers, maintenance staff, and end-users), service providers and dealers. This position involves interaction with Precor External Sales, Internal Sales, Accounting/Credit, Operations and Shipping departments.Experience and Skills: ESSENTIAL JOB FUNCTIONS Total Quality·         Actively pursues continuous improvement and ease of doing business to meet or exceed customers needs.·         Participates in team meetings. Supports process changes with relevant data.·         Consistently meets or exceeds individual and department Key Performance Indicators·         Tracks job functions to properly identify capacity. Customer Care·         Proactively maintains communication with customer accounts through phone contact and other correspondence.·         Explains and administers company policies and procedures pertaining to customer service (e.g., warranty policy, parts credit, return policy, etc.).·         Communicates effectively with internal customers (e.g., Sales, Accounting, Operations, etc.)·         Process billable service calls and inputs warranty claims. Reviews warranty information and reports to supervisor.·         Assists customers with the use of Precor/Dealer Web site to find information. Service Dispatch·         Explains and administers company policies and procedures pertaining to service dispatch (e.g., warranty policy, payment guidelines, service provider KPIs, etc.).·         Assists customers and service providers with the scheduling of warranty and non-warranty service.·         Interfaces with other departments to assure proper dispatch, parts orders, and payment processes are being followed. Project/Installation Coordination·         Takes ownership and accountability for installation coordination.·         Establish and maintain excellent rapport with dealers, sales reps and servicers to ensure customer satisfaction.  Service Network Management·         Collects, organizes and analyzes data on service provider performance.·         Uses data to prepare reports.·         Provides feedback to manage service provider key performance indicators.·         Establish and maintain communication with servicers to ensure schedule efficiency.   JOB SPECIFICATIONSAny equivalent combination of education and experience, which provides the applicant with the knowledge, skills, and abilities required to perform the job, will be considered. Education: High School diploma or equivalent. Related Vocational training or work related customer support experience a plus.  Experience: Minimum of 3 year of customer service experience. Audio Visual Technical Knowledge a plus Networking experience a plus Experience in Field Service Operations preferred. CompetenciesTakes a "no excuses" approach to making things happen.  Ability to: ·         Anticipate, identify, quantify and resolve customer problems and needs in a courteous manner.·         Effectively plan, organize and manage multiple tasks and deadlines.·         Listen to others and appropriately act on information provided.        ·         Excel in a high volume environment, (i.e., phone calls,service dispatches and installation coordinations) in an organized fashion.·         Effectively communicate ideas (verbally and through written correspondence) at all levels with team members, customers and management·         Speak in a professional and congenial manner on the phone (e.g., tone, vocabulary, etc.).·         Work independently with minimal supervision.·         Follow-through on commitments and establish timelines.·         Use a variety of computer programs at an advanced level (e.g., Word, Excel, Outlook, Internet, etc.). SAP knowledge a plus.·         Quickly learn new computer and electronic based systems.·         Recognize parts and part numbers.·         Type 50 wpm accurately.  WORKING ENVIRONMENTNormal office conditions with extensive phone work and keyboarding. PHYSICAL REQUIREMENTSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Light physical effort in an office environment. Will be doing filing, keyboarding and occasional light lifting.

Job Title: Program Director-Customer Service & Patient Family Experience - GSH Company: MultiCare Health System Location: Tacoma, WA Description: The reasons to work at MultiCare are as unique as the people who do.  Join us for the professional challenges you seek.  In the settings you prefer.  With schedules that fit your life.  Learn more at www.multicarejobs.org   Position Summary The Program Director - Customer Service and the Patient Family Experience is responsible for designing, directing, and implementing a customer service strategy and program for MultiCare Good Samaritan Hospital to achieve desired outcomes and organizational objectives and  results.  This will include development and delivery of service training, assessing and modifying internal customer service processes, benchmarking, reporting and tracking, and developing tactics to improve customer service for MGSH. The incumbent will work with others within the organization and throughout the MultiCare system in the development of the customer service and patient family experience program, creating a culture of service, and a culture of Patient Family Centered Care.Minimum Requirements Five years experience in roles that encompass customer service activities, programs,  leadership and achievement of expected targets, objectives and resultsThree years experience in supervisory or other formal leadership roleExperience in a health care related field or organization; clinical background strongly preferredExperience in designing customer service programs to support organizational goals and deliver resultsEducation/Licenses/Certifications Bachelor degree in business, education, organizational development or related fieldMasters degree preferred

Job Title: Customer Service Coordinator Company: Location: Seattle, WA Description: We are a software development company located in Lynnwood, WA. We are experiencing continued rapid growth and are seeking to expand our support staff. We are currently accepting resume?s for an Office Assistant with an outgoing personality and great interpersonal skills. Our new Office Assistant will be the front line to our busy Tech Support department. General responsibilities include: answering multi-line phones, routing calls, helping with customer inquiries, support call documentation, scheduling software training sessions and new installations. Special projects may also be assigned as needed. Must be detail oriented, able to handle a busy, chaotic, work environment, be customer service centered and generally be able to keep the office running smoothly. Prior office experience a must. This is a full time, 40 hour per week, salaried position. Any applicant should be available to work 6am ? 3pm, Monday through Friday. A background check will be required prior to hiring.

Job Title: CUSTOMER SERVICE COORDINATOR Company: Puget Sound Blood Center and Program Location: Seattle, WA Description: Careers at Puget Sound Blood Center CUSTOMER SERVICE COORDINATORHemophilia ProgramJob #6201 - SeattleThe Puget Sound Blood Center is seeking a Customer Service Coordinator to provide leadership, expertise and oversight for all customer service aspects of our Hemophilia Care Program.  This position will be responsible for direct customer service support to all our patients with bleeding disorders and their families as well as interactions with our client hospitals, measuring and monitoring customer satisfaction, developing and maintaining customer feedback processes for the patients and hospitals, and integrating customer service activities within the Hemophilia Care Program.     Requirements for this position include 2 years public contact experience with demonstrated skills interacting with patients and donors.  A Bachelor’s degree in health sciences is preferred; or equivalent combination of education and experience, background in medical setting, (i.e., nursing, clinical research, transplantation medicine or blood banking) with strong emphasis on customer service and customer service metrics preferred.  Must have a strong commitment to customer satisfaction and measuring outcomes.  Must be able to effectively prioritize activities, and to continuously re-prioritize to accommodate deadlines and workload.  Must be familiar with spreadsheets and database structures.  Salary DOE.   Equal Opportunity/Affirmative Action Employer Puget Sound Blood Center is Committed to Workforce Diversity. Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources Department. 6201 CUSTOMER SERVICE COORDINATOR http://www.psbc.org/careers/detail.asp?ID=2117 http://wrapguy.careercast.com/textjobs/jobs/psbc_nwclass/job482918a1c610e33.html

Job Title: Director, Customer Service North America Company: RealNetworks Location: Seattle, WA Description: JOB DESCRIPTION JavaScript Warning! Your browser must be configured to support JavaScript before you can apply. Once you have properly configured your browser please try again. The form below WILL NOT submit until JavaScript is enabled. var isResizable = false; function noOp() function createTarget(form) else if(typeof(form.args)=="undefined") if(form.args.indexOf(""); form.args += eval(_args[i][0]) + _args[i][1]; } } form.args = form.args.replace(/ /g,""); _win = window.open('',form.target,form.args); if(typeof(focus)=="function") _win.focus(); form.submit(); return false; } function MenuValidateForm() } return true; } Table.Right DIV.VEclearFloatAfterElement Job Title: Director, Customer Service North America Position Type (FT or PT): Full Time - Regular Area of Interest: Operations Location: Seattle HQ Description: RealGames is the global leader in casual games. As a developer, publisher and distributor of the world’s most popular word- and puzzle games, the RealGames network reaches over 40 million people globally each month. RealArcade, Zylom, Atrativa, Trymedia, Mr.Goodliving and GameHouse are all part of the worldwide RealGames’ family of brands.RealGames seeks a proven customer service leader to help take the North America customer service group to new heights. This individual will manage both in-game and account and technical service teams by utilizing employee coaching, metrics analysis, focus groups, team meetings, and calibration processes. The director will foster an influential relationship with all members by integrating feedback and exemplifying RealGames's culture of excellence and commitment to quality.The international leader in casual games is looking for talented individuals that know how to have fun and create a world class customer service organization. If you can’t separate your passion for consumer satisfaction from your drive for excellence, you belong with us.Key Accountabilities: % of Time1. Manage personnel and material resources for RealNetworks' outsourced customer service partners. - 20% 2. Manage and direct multi-level talent assessment and career development. - 15%3. Clearly communicate strategy and KPI's to the site teams, at all levels in accordance with global customer service goals. - 5%4. Staff team according to forecast. - 5%5. Manage operational expenses to meet budget requirements. - 5%6. Define emerging customer needs based on player and employee feedback to ensure customer satisfaction. - 10%7. Ensure customer satisfaction by taking ownership of escalations and leveraging available resources to provide accurate and timely resolutions. - 10%8. Direct project strike teams. - 10%9. Coordinate globally with other department managers to ensure transparency of information related to customer issues, policy changes, and service goals. - 10%10. Develop work class retention and consumer satisfaction programs. - 10%Education and ExperienceEducation BA required, MBA preferredExperience • At least ten years progressive experience in a contact center environment• Demonstrated ability to manage very large teams (1000+) in a 24/7 contact center environment• Demonstrated leadership over multi-functional departments• Capable of limited travel (both domestic and international)• Proven ability to positively impact performance of employees through performance management and coaching• Experience in project management to innovate, develop, and implement processes• Extensive experience in dealing with contact center budgeting• Familiar with headcount forecasting and workforce management strategies• Knowledge of and passion for online games• Experience running and supporting fraud capabilities.• Experience with supporting offline and online support services, including: phone, email, chat, and social environments (Twitter, Facebook, etc.).RealNetworks, Inc. is proud to offer our full time employees an extensive benefits package; including vacation, medical, dental, vision, 401K, an employee stock purchase program and subsidized commuting options. Additional benefits include our charitable matching program, learning and development programs, employee wellness plans and more!RealNetworks is an equal opportunity employer (EOE) Knowledge, Skills & Abilities: As Listed Above var isResizable = false; function noOp() function createTarget(form) else if(typeof(form.args)=="undefined") if(form.args.indexOf(""); form.args += eval(_args[i][0]) + _args[i][1]; } } form.args = form.args.replace(/ /g,""); _win = window.open('',form.target,form.args); if(typeof(focus)=="function") _win.focus(); form.submit(); return false; } function MenuValidateForm() } return true; } Table.Right DIV.VEclearFloatAfterElement http://www.realnetworks.apply2jobs.com/index.cfm?fuseaction=mExternal.showJob&RID=1595&CurrentPage=1

Job Title: Prog Director-Customer Service & Patient Family Exp Company: MultiCare Health System Location: Puyallup, WA Description: The reasons to work at MultiCare are as unique as the people who do. Join us for the professional challenges you seek. In the settings you prefer. With schedules that fit your life. Responsible for designing, directing, and implementing a customer service strategy and program for MultiCare Good Samaritan Hospital to achieve desired outcomes and organizational objectives and results. Position Summary The Program Director - Customer Service and the Patient Family Experience is responsible for designing, directing, and implementing a customer service strategy and program for MultiCare Good Samaritan Hospital to achieve desired outcomes and organizational objectives and results. This will include development and delivery of service training, assessing and modifying internal customer service processes, benchmarking, reporting and tracking, and developing tactics to improve customer service for MGSH. The incumbent will work with others within the organization and throughout the MultiCare system in the development of the customer service and patient family experience program, creating a culture of service, and a culture of Patient Family Centered Care.Minimum Requirements - Five years experience in roles that encompass customer service activities, programs, leadership and achievement of expected targets, objectives and results- Three years experience in supervisory or other formal leadership role- Experience in a health care related field or organization; clinical background strongly preferred- Experience in designing customer service programs to support organizational goals and deliver resultsEducation/Licenses/Certifications - Bachelor degree in business, education, organizational development or related field- Master´s degree preferred