S Eames Location: West Valley City, UT 84119 ... er/C oachSuccession PlanningScheduli ngCritical Thinking SkillsHandle large call volumeExcellent written/oral communication skillsExcel, Word, Spread Sheets competentProfess ional Experience:Manag ement:Capable of delegating tasks and effectively conducting follow upStrong track record of hiring and maintaining a well trained and Motivated teamExceeded in all Quality Management guidelinesCustom er Service:Exceptio nal customer service skillsAble to lead by example, coach, train, and develop team membersBalance large volume of phone calls, e-mail requests, and instant messaging alsoresponsible for following legal guidelines forMedicareRecog nized For:Attention to detail and correcting mistake ...
97 hits
2.
M Tavey Location: Midvale, UT 84047 ... er Management A/R Management Sales and Telemarketing Consolidations Policies Procedures Summary of Companies: Route Manager: G&K Services, 02/2008 to present Service customers in Utah County, Roosevelt and Vernal. Ensure that the proper inventory is in place. Responsible for 125 customers and their day-to-day needs. Sales and Marketing. Route Manager: Schwann’s Corporation, 06/2007 – 02/2008 Salt Lake City, UT. Responsible for managing Sales and Service for over 500 customers throughout the Salt Lake Valley. Store Manager: EZ Loan Services, 03/2006 – 03/2007 Salt Lake City, UT. Responsible for the day-to-day store operations: New Accou ...
95 hits
3.
M Mcavoy Location: Salt Lake City, UT 84121 ... rograms, and project management. Extensive call center management background and success in customer care initiatives and sales programs. Strength in developing front line team leaders/supervis ors/managers. Strong PC skills and technical background in Customer Service/Training /Collections. Determined problem solver with a propensity for streamlining processes. Proven leadership skills and ability to handle diverse tasks, project management and client/vendor relationships. Experience and Accomplishments 12/07 - 01/09 Manager, Customer Satisfaction, Mrs. Fields Gifts, Salt Lake City, Utah Managed in house Customer Support Team and provided leadership to outsourced contact center ...
93 hits
4.
H Becht Location: Pleasant Grove, UT 84062 ... where he was constantly asked to break new ground and invent the wheel."- Shawn Neider Managing Director, HN Capital - Five Guys"Put simply: Harold knows how to take care of customers; he knows how to assemble a team that takes care of customers; he knows how to get things done."- Chad PerryVP Business Development AtTask, Inc."I was always impressed with his work ethic and tenacity to see the job through. He runs a data driven department and put in place metrics that would allow excellent transparency into areas that needed improvement."- Mark BishopVP Utah Operations, About.com"Harold is an exceptional person who possesses the people skills that inspire his team and others to achieve their ...
91 hits
5.
T Roberts Location: Lehi, UT 84043 ... e new ideas that improveefficienc y and production quality. Highly adaptable to ever changing circumstances. Keymember in any team developing and executing strategic business plans.Experience Dollar Financial (moneymart.com) 01/03 - 10/08 National Collection Manager/Call CenterManager* Motivate and develop department of 100 employees (7 Supervisors, 115 collectors, 3coaches and 15 indirect employees) to meet Call Center objectives* Developed curriculum on continuous basis for call Center floor* Continuous training and development of employees concerning job related updates* Provide a format for development and coaching for the quality of incoming/outboun d 0-120 day's delinquent collection ...
89 hits
6.
T Bonin Location: North Salt Lake, UT 84054 ... ogy, Plant Taxonomy, Natural Resources Conservation, GIS (Geographic Information Systems), Botany, Ecology, Geology, Hydrology, Meteorology, Zoology KNOWLEDGE, SKILS/ABILITIES: --10+ years executive assistant duties including managing client and vendor correspondence, billing and invoicing, coordinating in office/web/telep hone conference meetings, processing orders through fulfillment warehouse, monitoring fulfillment warehouse inventory and running weekly reports, coordinating shipping and receiving materials between the client, advertising agency, and fulfillment warehouse--10+ years in hotel and restaurant hospitality including accounts receivable and payable, payroll and hotel/restaur ...
87 hits
7.
B Stuart Location: Sandy, UT 84092 ... ancial management industry. I am a knowledgeable and highly qualified manager in the field of operations, quality, risk/compliance and business continuity, as shown by successfully establishing a call center with Wells Fargo in Salt Lake City. I excel in challenging environments and situations. My forté is providing strategic direction and measurement of employee accuracy and productivity. I am an enthusiastic and great leader with excellent motivational skills, and I enjoy building strong working relationships with business partners. I am a top producer in my field and surpass expectations in all of my endeavors. Professional Experience Wells Fargo Salt Lake City, Utah 03/0 ...
85 hits
8.
A Roberts Location: Lehi, UT 84043 ... analysis, marketing/sales, sales support, customer service, human resource, collection tactics/strategi es for outstanding debt and recruitment of new employees. Adept in maintaining and developing effective business relationships at the highest level I am a creative thinker with a solid track record of developing and leading individuals. Experience Dollar Financial (moneymart.com) 01/03 - present Collection Manager/Call Center Manager Responsible for operations of 3 call centers in California, Arizona and Utah Motivate and develop department of 65 employees (3 Supervisors, 45 collectors, 2 coaches and 15 indirect employees) to meet collection objectives Continuous training and d ...
83 hits
9.
T Foster Location: Sandy, UT 84092 ... tier product and sales support, technical support, marketing, financial analysis and administration with demonstrated initiative, expertise, creativity and success. Have a proven record of consistent results focused on creating a “sense of urgency” within a team based learning environment PROFESSIONAL EXPERIENCE Director of Sales MY FAMILY.COM Provo, UT 5/05 – Present Responsible for the strategic direction and tactical execution for revenue generating functions within Member Services. This includes day-to-day operational leadership of Inbound Sales and Media, Outbound Sales, Winback, Retention and Inbound Support. Also responsible for testing new methods for increased re ...
81 hits
10.
C Dewitt Location: Sandy, UT 84092 ... sts Create and track individual development plans Assigned hiring responsibilities by the Vice President of Customer Service for the entire department. Accomplish and support department and corporate strategic objectives by supervising staff and by organizing, monitoring and scheduling activities to meet or exceed performance standards and service level goals Develop each employee through coaching, identifying training and performance needs, motivating, and providing developmental opportunities, with the overall goal of keeping our members first always Maintain effective teams by staffing, training, evaluating performance, and by establishing department goals and a supportive wo ...
Saved Resumes
