C Fleming Location: Fresno, TX 77545 ... vice Level Attainment Project ManagementRelati onship ManagementEDUCAT IONMasters of Business Administration, University of Phoenix, Houston, TX, 2005 GPA3.86Bachelors of Science, Accounting, Southern University, Baton Rouge, LA, 1994COMPUTER SKILLSMS Office (Word, Excel, Outlook, Visio and PowerPoint), Internet, Lotus Notes, CISCO, Total Absence Management, MS Project, People Soft, Siebel, Taleo PROFESSIONAL EXPERIENCEMercer Human Resource Services, Houston, TX August 2005 - PresentParticipa nt Services Team Lead, Health and Benefit Services Manage a staff of 3 Supervisors and 54 employees who provide Human Resource expertise regarding Health and Benefits inquiries as well as process/ ...
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P Skirvin Location: Mc Kinney, TX 75071 ... nter, and Business Process Outsourcing organizations. Reference-able successful management of operations in various industries, such as, telecommunicatio ns, financial services, outsourcing and consulting. Strengths include strategic planning, creative solutions and implementations, managing multi-site call center operations, and technology integration. Notable accomplishments include:Director of Call Center Operations in a multi-site, 1600 seat enterprise. Won the JD Edwards award for excellence in customer care. Successfully managed the start-up of new call centers. Budgets for the projects exceeded $5.0 million each. Centers were operational within 120 days of Kick-Off.Proven techn ...
95 hits
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K Furlough Location: Waco , TX 76708 ... oft word,excel,and PowerPointWork HistoryNov 28, 2008 - Feb 19, 2010S2G Legacy Support Services - Waco, TexasMANAGER CALL CENTERoversee all processes for new hires, Training, and Quality, manage Denon and Marshal accounts in all aspectsMar 08, 2006 - Oct 01, 2008Education Finance Partners - Austin, Texasdigital process manageroversee recon staff, analyze, develop, and review all data processes, work directly with all departments to aide and support processes, assist in training of processes to enhance job performance and streamline work loadOct 20, 2005 - Mar 04, 2006Wayport inc - Austin, Texaslevel II tech support repprovide tech support for all wifi customers in hotels, airports and busine ...
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B Weatherford Location: Manchaca, TX 78652 ... lth insurance, short and long term disability, continued protection andlife insurance claims. Expert in all aspects of customer service and call center metrics. Twenty three years in management with proven strengths in team building and individualcoachi ng. Well organized, detail oriented; persevering, creative problem solver.WORK HISTORYADITYA BIRLA MINACS, Austin 2006 - January 2010 Operations ManagerManaged business units of up to 150 agents that handle calls for General Motors.Most current teams handled average of 700 calls per day with 85% service level.Implemente d procedures that made my team the only team across the Enterprise that met theCSat goal for 2009.Responsible for ...
91 hits
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M Toth Location: Ft Worth, TX 76179 ... nts to the bottom line and turnaround of underperforming operations. l Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and daily operations policies. Areas of Expertise l Customer Service Management l Complaint Handling & Resolution l Retail Operations Management Customer Satisfaction Enhancement l Front-End Supervision l Sales & Margin Improvement Teambuilding & Training l Payroll Duties l Order Fulfillment Professional Experience BMS Management - Fort Worth, TX 0 ...
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S Ashworth Location: Plano, TX 75093 ... ng, solutions driven Executive with 17+ years of experience as a senior level manager in Business Development and Sales, Customer Service and Relations and Multi-Location Call Center Management. Personally credited with driving significant gains in revenues and bottom-line profits through sales initiatives and customer service management proficiencies. Decisive and results-oriented with outstanding negotiation and crisis management skills. An engaging, professional communicator with the ability to put others at ease, quickly building relationships based on mutual trust and benefit. Dedicated professional committed to meeting and exceeding goals and objectives. Professional strengths inc ...
87 hits
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R Fuentes Location: Round Rock, TX 78664 ... edge to immediately contribute to the bottom line of the company Summary of Qualifications 15 years of teaching, training and management experience Extensive seminar training for working professionals on communication, interpersonal relationships, and leadership skills Versatility with ability to manage multiple tasks Motivational management style with a record of building and retaining motivated teams Dedication to developing and improving work relationships with internal and external customers Recognized strengths in increasing productivity, team building, motivating, and managing employees Professional Profile/Work History Direct Sales Supervisor Time Warner Cable 05/06- ...
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A Carson Location: Dallas, TX 75370 ... n * Cross-Functional Team Leadership* Technology Strategy & Implementation * Customer Satisfaction Improvement* Sales & Service - Inbound/Outbound Operations * Process Reengineering * Call Center Design & Build-Out - Multiple Sites * Productivity / Efficiency Improvement* Outsourcing - Domestic & Offshore * Budget Management* Problem Analysis & Resolution * Employee Development PROFESSIONAL HISTORY PepsiCo, Inc. Call Center Director 12/2002-PresentC reated Call Center from start-up: Responsibilities include day-to- day management of call center operations. Manage personnel and material resources of a customer contact cen ...
83 hits
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E Alvarez Location: El Paso, TX 79938 ... Administrator, Business Planner, QA Manager, General Manager, and Call Center Site Director). 10 years of Senior Leadership Experience. Experienced in managing call centers with over 1,500 representatives and over 2,000 employees. Results oriented individual with strong leadership skills. Ability to interface with all departments to ensure all goals and deadlines are met. Organized, highly motivated, and excellent communication and leadership skills. Experienced in Client Relationship Management, Project Management, and Process Improvement Management. Responsible for Profit/Loss and Budget Management of internal call centers and outsourced client driven call centers. Ex ...
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R Lucas Location: Lampasas, TX 76550 ... the company and grow the business. Summary of Qualifications I have been with one company for twenty years during that time I started in credit, then learned all aspects of warehousing, became supervisor of the warehouse, helped in A/P, data entry, sales and customer service. Work History Apr 01, 2005 Wal-Mart - Lampasas, Texas Customer Service Manager Handle all customer issue and resolve. Oversee cashiers, customer service dept, layaway dept., jewelry dept. and garden center to ensure ample money is available to them at all times. Resolve any customer issues with payment, personel, or stock. Schedule employees daily schedule to ensure coverage for every dept. Work daily reports. Make ...
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