Customer Service Director Jobs in Texas

Job Title: Patient Coordinator/Customer Service Representativ Company: LPC Personnel, Inc. Location: Houston, TX Description: A Patient Coordinator/Customer Service Representative position located in The Medical Center. Ensure that our patients get the best possible care. Services and responds to customer and patient questions, issues and/or concerns. Document all patient information. Interpret dictation and respond accordingly. Ensures timely submission of paperwork and reports. Communication with company departments, including sales, brace places and management. Accurately answers inquires from field and sales reps. Must have 2+ years customer service experience. Demonstrate attention to detail. Proficient with computers, specifically, Word, Excel, and Windows. Exhibit excellent communication skills. Demonstrate good customer service skills. Must be able to handle multiple tasks, complexity, and diversity of customers. Insurance and medical experience is a plus. Will conduct a full criminal/reference check. For any other listings please refer to our web site at www.lpcpersonnel.com

Job Title: Director of Customer Service (Call Center) Company: Company Confidential Location: Austin, TX Description: Dynamic nationwide employer headquartered in Austin currently has an opportunity for a Director of Customer Service head up our central Austin call center.  The Director of Customer Service will be a key team member on the operations management team overseeing all post-sales customer service for hardware and service. This position will be responsible for driving and executing the customer support strategy throughout the organization.In this position, you will manage all customer service activities including:·         Manage the day-to-day business and operational activities of the Customer Service function·         Manage the customer service budget and have full responsibility for the allocation of financial and human capital resources within your department·         Drive initiatives around customer satisfaction and retention efforts and meet/exceed churn metrics·         Manage the development of the tools and resources necessary for Customer Service representatives to satisfactorily conduct their jobs. ·         Work closely with the company's Engineering and Product Marketing functions to ensure that new product releases are seamlessly supported upon their introduction to the market, and to address product issues that may become an issue for customers and customer support.·         Represent the customer to all operating areas and communicating issues and trends regarding service issues and recommend and/or facilitate programs to effectively resolve these issues.·         Manage and develop the customer service staff including performance development, career pathing, training, motivation, and recruiting A Successful Candidate will:·         Have a bachelor’s degree in a business-related field·         Have 5+ years managing customer service and high volume call center-related functions (inside sales experience a plus, but not required)·         Possess previous experience in strategic process improvement in a large call center or centralized processing center where phone support is the central component of customer interaction.  ·         Have strong leadership skills including employee development, coaching and training. ·         Be an excellent communicator and have worked with all levels of management.    ·         Have a demonstrated track record of enhancing customer satisfaction and improving support metrics while tightly controlling the costs of providing support services·         Have prior responsibility for managing a support group on a P&L basis, and a track record of achieving financial goals and making a consistent contribution to a company's operating profits. If you enjoy the challenges of managing a call center, apply today by clicking here.   We offer a competitive salary package that includes medical, dental, vision insurance and a 401k with a company match.  We are an equal opportunity employer and a drug-free workplace.

Job Title: Director Call Center (05308) Company: Maximus, Inc. Location: Austin, TX Description: MAXIMUS (NYSE: MMS), is one of America's leading government services companies devoted to providing consulting, health and human services program management, and information technology services. Since its founding in 1975, MAXIMUS has grown to more than 6,500 employees located in more than 280 offices in the United States, Canada, and Australia. On a number of occasions, MAXIMUS has been selected by Forbes Magazine as one of the Best 200 Small Companies in America, and by Business Week Magazine as one of the 100 Best Hot Growth Small Companies. Additionally, MAXIMUS is included in the Russell 2000 Index and the S&P SmallCap 600 Index. Education Required: Bachelors Degree from an accredited college or university or equivalent experienceEducation Preferred: Masters Degree Technical Skills / Knowledge Required: Proficient in Microsoft Office (Word and Excel)Subject Matter Expertise/Experience Required: Four years of people or project management experienceSubject Matter Expertise/Experience Preferred: Four to eight years of people or project management experience Personal/Soft Skills: Excellent organizational, interpersonal, verbal, and written communication skills, ability to perform quantitative and qualitative analyses of existing business processes based on in-depth industry knowledge of organizational and or client objectives, ability to influence senior level leaders regarding matters of significance, ability to negotiate with internal and external customers to gain desired outcome, ability to work under standards-based performance measures and ability to successfully manage many complex tasks simultaneously. Duties/Responsibilities:1) Reviews and approves management, productivity, and financial reports and studies. Reviews results of special investigations, internal audits, research studies, forecasts, and modeling exercises to provide direction and guidance. 2) Ensures that Call Center complies with all applicable requirements of the contract, state and federal regulations, and the terms and conditions of the contract. 3) Reviews goals and objectives, guidelines, procedures, rules, and regulations; and, monitors compliance. Reviews results of special investigations, internal audits, research studies, forecasts, and modeling exercises to provide direction and guidance. 4) Oversees Quality Control and implements any necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures. 5) Represents MAXIMUS at business meetings, hearings, conferences, and seminars. MAXIMUS offers a comprehensive benefits package including: Healthcare Insurance (medical, dental, vision) Shot and Long Term Disability Insurance Life/Accident Insurance Flexible Spending Accounts (FSA) 401(k) Retirement Plan with company match Our benefit program also includes paid holidays, vacation and sick leave, tuition reimbursement, and supplemental insurance (pet ins., auto ins., legal plan, long-term care ins, and credit union). MAXIMUS recognizes the value of diversity in our workforce, and encourage all qualified candidates to apply. We thank all candidates who choose to apply, however, only those selected for a further interview will be contacted. To apply for this position please click the URL below, or copy and paste the URL into your browser’s address bar: https://jobs.maxinc.com/HR/candidatetracking.nsf/frmJobApp?readForm&page=1&ReqID=05308 MAXIMUS is an Equal Opportunity and Affirmative Action Employer, M/F/D/V. No relocation assistance is available for this position.

Job Title: Director Customer Service - OptumHealth Company: UnitedHealth Group Location: San Antonio, TX Description: Job Description - Director Customer Service - OptumHealth (321770) Job Description Director Customer Service - OptumHealth-321770 Description OptumHealth is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system. If you want more meaning in your career - as a clinician or a business professional - think of OptumHealth as your calling. By providing 60 million Americans with information, tools and solutions, we are helping to guide them through the health care system, financing their health care needs, and enabling them to achieve their personal health and well-being goals. Accountable for the overall strategic direction of multi-location Customer Call Centers, to include development of customer service center processes, structure, day-to-day operations, including scheduling, workforce management, & effective staff management, development and retention, and global sourcing. Responsible for meeting customer service standards and key performance indicators pertaining to these call center environments. Overall budgetary responsibility. Planning for new business requirements. Development of customer satisfaction metrics for department. Liaison with critical departments including Compliance, Appeals and Claims & Account Management in connection with customer satisfaction, guarantees, new business issues and problem resolution. The focus for this position is on multiple large scale (300-500 employees) contact center management with a global footprint across multiple businesses in highly competitive industries. PRINCIPLE DUTIES & RESPONSIBILITIES: Enable sites to meet performance objectives and provide excellent customer service. Develop a climate for superior customer service. Build and administer a business and financial plan to respond to strategic initiatives within SCS (UBH, Dental & Vision, ACN, and URN) Administer the appropriate cost and service measurements (metrics, measures, controls) to ensure the achievement of all key performance objectives that impact SCS's (UBH, Dental & Vision, ACN, and URN) profitability and position in the marketplace Direct overall operations, determine performance objectives/metrics and define tools to measure progress and ensures consistent achievement of business objectives. Analyze performance data and work to re-engineer processes through benchmarking with external and internal business partners Responsible for customer satisfaction, administrative cost, and quality management to ensure meeting metrics and goals Responsible for workforce management and load balancing (i.e. appropriate balance of staff to call volume)'Align with key business partners to serve the customers Participate in strategic efforts to secure new business for the sites in a support role Ensure all managers are aligned to and meeting the goals of the business plan(s) Work with business managers to create and manage business and financial plans (which include salary and non-salary expenses); periodically re-forecast against actual results; and ensure appropriate financial contributions to the overall plan Use a balanced scorecard to manage the sites performance Ensure compliance with financial and operational controls Develop, motivate and retain employees Work with business managers on all Human Resources initiatives including compensation planning, performance management, staffing and employee relations concerns/issues, employee recruitment, training, self-directed teaming, and employee development Responsible for turnover management and employee retention Develop and motivate high caliber business managers Also responsible for all administrative functions within assigned office - facility management, community activities, staffing process, site emergencies, corporate initiatives, site-wide communication, IT, cultural issues within site, office visits, and coordination with Account Management teams. At OptumHealth, you will perform within an innovative culture that's focused on . You will leverage your skills across a diverse and multi-faceted business. And you will make contributions that will have an impact that's greater than you've ever imagined. Qualifications BS/BA in business or related field - advanced degree a plus 5+ years of experience in managing in a 300+ employee call center in a highly competitive industry (Healthcare industry preferred) 3+ years of experience in workforce management, including utilization of workforce management tools and processes 5+ years of management experience and leading a high performing staff in multiple geographic locations. 5+ years of experience with operations management and quality methods in a processing and/or service environment 2 years in budgeting/finance/cost accounting Experience within a health care organization helpful but not necessary Familiarity with continuous improvement tools ( e.g. Six Sigma, Lean, etc.) Strong communication, problem solving, and analytical skills Ability to drive change and influence individuals at all levels of the organization and to take appropriate risks Strong, independent decision-making ability and negotiation skills Ability to master and balance multiple prioritiesKnowledge and application of change management Aggressive process and project management ability Strong PC skills (e.g., Word, Excel, Powerpoint) Knowledge of Human Resource policies and procedures Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing. Job Phone Support Primary LocationUS-MN-Golden Valley Other LocationsUS-TX-San Antonio Organization Bus Ops - Administration Schedule Full-time Number of Openings 1

Job Title: Production Coordinator / Customer Service Rep Company: Location: San Antonio, TX Description: for Printing & Mailing FacilityJob DescriptionResponsibilities:

Job Title: Director, Call Center Operations (BANK) Company: Company Confidential Location: Irving, TX Description: The Site Director for Bank Consumer Service will lead the inbound contact center service operations in Irving, TX with the objective of providing World Class outcomes for Retail Bank consumers. The Director of Service plays a critical role in the business’s long term success by strategically positioning the Irving contact center to provide exceptional customer service while driving revenue and retention. Responsibilities: Directly manage five second-level managers, a staff of 25 front-line managers, and 375 contact center associates in a high-volume inbound contact center environment: Drive best practices in people, processes and technology Deliver customer experience improvements that delight customers Administer all processes required to maintain high service level for customers at low cost to the company Operate within approved budget and headcount requirements Develop and execute service strategies to meet business objectives including first call resolution, customer satisfaction and retention, and revenue through cross-sell: Lead initiatives to improve first call resolution Lead initiatives to drive consumer use of self-service channels Lead initiatives to transform service agents to agents who up-sell, cross-sell and refer sales Develop strategic goals and tactical execution strategies required to manage service staff: Set standards and expectations for front line managers and associates Apply corporate performance management standards and practices to deliver a well-managed site Deliver a program of activities that maintain high morale, solid career path opportunities, and a constant focus on developing bankers Set standards and practices for coaching and development at all levels in the organization Partner closely with BCSS Sales and Advocacy, as well as other bank and corporate departments, to effectively deliver: Large project leadership of bank and department initiatives as required by emerging priorities Execution of bank integration project requirements Industry insights and competitive analysis to capitalize on best practices A successful candidate is an experienced service and/or contact center professional who is passionate about delivering outstanding customer experiences, developing associates, as well as growing in their own career. This individual will be both a strategic and dynamic leader capable of influencing organizations broadly across all levels. He/She will have strong strategic relationship development and management skills coupled with a proven track record of managing a people in a rapidly changing environment.

Job Title: Customer Service Coordinator 6 Company: General Electric Company Location: Houston, TX Description: The Customer Service Coordinator 6 will develop practical and innovative ways to identify and meet goals. In this role, you will be responsible for work that is less defined in scope and has the understanding and experience to execute business objectives, and will have the ability to effect short term and some long-term goals. Manage day to day activities in support of aftermarket tubular inspection and repairsCoordinate, develop, and prepare segments of inspection and repair quotes, project support, and project proposalsCoordinate, prepare, and deliver customer presentations as required to support business goals and customer needsRepresent GE Oil & Gas as the single point of contact with respect to tubular aftermarket segments within the North American regionDevelop, maintain, and execute storage and maintenance agreements in support of customer stored inventoryMonitor and enforce all applicable quality, safety, health, environmental, and compliance regulations and directivesMaintain accurate and timely customer inventory / storage recordsDevelop practical and innovative ways to improve the business relationship between GE Oil & Gas and assigned clientsResponsible for work that is less defined in scope and has the understanding and experience to execute business objectivesEnsure contractual obligations are being satisfiedLiaise with VG entities to ensure products and services are being supplied on time and per customer schedulesMake recommendations for continued growthResponsible for all weekly / monthly reporting requirements per contractsEnter sales / shop orders from information obtained from outside sales and customersWork with Supply Management to perform outside service, inspection, and repair work in support of customer schedules Qualifications/Requirements High school diploma / GEDMinimum of 4 years in a product or customer support positionELIGIBILITY REQUIREMENTSAbility to remain on-call is required for this positionComputer proficiency GE will only employ those who are legally authorized to work. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.

Job Title: Customer Service Coordinator (part-time) Company: Location: San Antonio, TX Description: As the premier weight loss and weight management company in the world, Jenny Craig, Inc. helps thousands of people every year to change their lives! People who enjoy a fast-paced environment and the opportunity to make a difference in the lives of others excel at Jenny Craig. Our employees typically have experience and the desire to work in sales, customer service and the personal health field. So if your dream job is with a company that values Excellence, Teamwork, Diversity and Health - come join our team! The Jenny Craig Customer Service Coordinator plays a critical role in our centre by being positive and supportive of our clients while working in a dynamic environment. Our Customer Service Coordinator's role includes; answering phone calls, providing program information, scheduling weekly client appointments, greeting clients in the lobby, invoicing, assisting in stock inventories, processing food orders for clients and daily stocking. In addition, the Customer Service Coordinator is also responsible for the organization and maintenance of both our food and supply stockroom. This aspect of the job can involve lifting of up to 30 pounds. The ideal candidate possesses strong interpersonal skills and enjoys working with people in a customer focused environment that requires continual multi-tasking and flexibility. The Customer Service Coordinator position is an excellent entry level position with many growth opportunities. Jenny Craig offers numerous paid training classes and consistently promotes from within. Benefits for eligible employees include: ? Health, Dental, Life and AD&D Insurance, Employee Wellness and 401k plans ? Paid Time Off and Holidays with Generous Company Discounts ? Paid Training and Career Growth Opportunities We Require: * At least six months experience in sales or customer service * Strong customer service skills * Basic computer knowledge * High School Diploma or G.E.D. To apply, Call: Register to View Reference Media Code: 00G Job Code: BX22C Equal opportunity employer

Job Title: Customer Service Coordinator 1 Company: Siemens Location: Grand Prairie, TX Description: Skip Navigation Job Details Customer Service Coordinator 1 Company Siemens Industry, Inc. Division SII - Industry Automation Division Functional Area CS - Customer Service/Support Location TX - Grand Prairie Req ID 87022 Job Type Regular Job Time Full-Time Experience Level Entry Level Required Education High School Diploma Required Travel 0% Company Description The Siemens Industry Sector is the leading global supplier of production, transportation, building and lighting technologies. With integrated automation technologies as well as comprehensive industry-specific solutions, Siemens increases the productivity, efficiency and flexibility of its customers in the fields of industry and infrastructure. The Sector consists of six Divisions: Building Technologies, Drive Technologies, Industry Automation, Industry Solutions, Mobility and Osram. With around 222,000 employees worldwide and around 33,000 employees in the U.S., Siemens Industry posted a profit of EUR3.86 billion with revenues totaling EUR38 billion in fiscal year 2008 (September 30). www.siemens.com/industry Siemens is an Equal Opportunity Employer encouraging diversity in the workplace. Job Description Provide customer and channel partner sales consulting support for incoming inquiries and/or requests regarding products and/or services. Provide Return Material Authorization support. Supports customers by providing information while providing efficient and courteous service. Participates in investigating and resolving semi-complex problems. Supports order tracking, price quoting, and scheduling. Duties include: Daily Copy Jobs (Manuals, Color Prints, Booklets), Drawing or Document Request Other Misc. Projects; Shipping (Mail) Keep up with maintenance on All Copy Machines (Meter Readings & Service); Interface with customers and sales representatives to clarify data submitted on the order forms when needed for order processing. Knowledge of SAP, Microsoft Office suite and general office and telephone skills. Job Family Responsibilities: Assists with incoming inquiries and/or requests regarding products and/or services. Assists customers by providing information while providing efficient and courteous service. Assists with investigating and resolving routine problems, and recognizes when to escalate customer issues. Assists in order tracking, price quoting, and scheduling. Key Responsibilities: Performs simple, routine work within area of specialization. Selects appropriate processes from clearly documented rules, past practices, or instruction. Seeks advice and guidance on non-routine or problem areas from manager. Education: HS diploma or equivalent required. Knowledge and Experience: Demonstrates correct understanding of routine aspects of work.Typically, up to 2 years of successful experience in area of responsibility and successful demonstration of Key Responsibilities and Knowledge as presented above. Key Working Relationships: Contacts are primarily with immediate manager and others in the group.

Job Title: Assistant Director of Customer Service Training Company: Location: Houston, TX Description: TaxMasters is looking for an Assistant Director. This motivated individual will be responsible for supporting the training needs of the Customer Service Department. This position encompasses planning, developing, and conducting training and educational programs for employees and managers providing customer service to our customers. The successful person in this role will be effective at knowledge sharing, performance improvement in various technical and non-technical areas, and encouraging a continuous learning environment. Key Responsibilities include, but are not limited: Ø Managing the learning function Ø Coordinating the development and delivery of training courses Ø Maintaining the schedule of courses Ø Arranging training venues (classroom and on-site,) instructors, materials, and equipment. Ø Delivering training material and providing employee direction on customer service topics, professional interaction with customers and other relevant topics. In coordination with the VP of Operations: Ø Assist with developing appropriate reporting metrics to measure training success or identify training needs Ø Measure program performance against specific goals Ø Develop and maintain various reporting functions, such as providing monthly participation reports, success/failure stats, and reports on event attendance, and identifies any areas for client service enhancements. Qualifications 3 or more years of training or facilitating experience in a corporate or call center environment, with a focus on customer service. Demonstrated proficiency in creating training materials and delivering trainings to employees, preferably in a call center/customer service environment. Creative thinker with the ability to develop engaging and interactive training materials. Ability to adapt to changing priorities, meet deadlines and work well under pressure. Excellent verbal/written communication skills and superior presentation skills. Personable, enthusiastic, assertive, dependable and self motivated. Ability to work independently or in a team environment. Excellent time management and organizational skills. Knowledge of various training methodologies. Local Candidates Only...no Relocation Must be eligible to work in the U.S. without sponsorship