Customer Service Director Jobs in Tennessee

Job Title: Sales Coordinator / Customer Service Officer Company: Sedona Group Location: Memphis, TN Description: Are you an experienced Sales Coordinator/ Customer Service Officer looking to join a dynamic organization? Join a stable team and work in a friendly professional environment. Our client, a well-established national company dealing in the distribution of a variety of specialty products to the building industry, offers an exciting opportunity for a mature minded Sales Coordinator, able to roll their sleeves up and get the job done. This is a critical role for the business and offers excellent career development opportunities to the successful candidate. Reporting to the State Manger you will be responsible for: • telephone enquiries; • building and maintaining customer relationships via phone, fax and email; • maintaining the customer database; • working with external representatives to ensure delivery of suitable stock; • maintaining weekly debtors ledger including collections; • processing supplier invoices; • overseeing all freight in and out of branch; This role requires sound computer and administration skills. Apply now if you believe that you possess the qualities and experience required for this role. To apply online, please submit your cover letter and resume by clicking on the appropriate link.

Job Title: Call Center Director Company: Caremark Location: Knoxville, TN Description: Position Summary : The Director's primary role is to lead the execution of CVS Caremark’s strategic and operational plans for customer support in the Knoxville Customer Contact Center. This includes driving improvement in customer satisfaction, employee development and retention, client program delivery, and productivity for front office (call center) and back office (off line) functions. As the senior leader in this location, this role sets the tone for CVS Caremark's culture, performance, and reputation with a host of key internal and external constituencies (including clients). This leader is also required to drive national programs in conjunction with the other senior leaders in Customer Care, Operations, and other Corporate Functions (such as HR, Finance, and Quality). This role requires a strong General Management and team orientation. It provides the candidate a critical experience set for other opportunities within Caremark and is highly visible. Responsible for $ 17 M annual budget Scope of Responsibility:Direct – 4• Operations Managers – 2• Administrative Assist – 1Indirect – • 21 Exempt Level Supervisors • 23 Senior CCRs • 325 CCRsOther Departments within the Knoxville Center (Oversight)• HR • Quality • IT • Resource Planning • Client Liaison • TrainingQualifications : Proven experience and success in the following areas: People Development, Open Communication, Organizational Savvy, engagement and people developmentEducation : Bachelor Degree or equivalent required. Masters Degree preferredExperience : 7-10 years progressive Call Center or Operations Leadership experience. Experience managing an operation with 300 plus employees with a focus on large scale change leadership. Healthcare, specifically Med D experience, a plus. Caremark Benefits: Caremark offers a competitive salary and comprehensive benefits package that includes company-subsidized medical, dental, and prescription coverage, pay-for-performance bonuses, and a matching 401(k) retirement savings program. Other standard benefits include: life insurance, long-term and short-term disability insurance, flexible spending accounts, tuition reimbursement, employee stock purchase program, supplemental medical coverage, back-up care for your loved ones, generous PTO and holiday time and much more! Caremark is an Equal Opportunity/Affirmative Action Employer and does not accept unsolicited resumes from agencies. LOCATION: Knoxville STATUS: Full Time, Employee

Job Title: CUSTOMER SERVICE COORDINATOR Company: NEA Baptist Location: Memphis, TN Description: CUSTOMER SERVICE COORDINATOR [50070004] Position available in Memphis, TN. Status FT Shift rotating (8a-8p) Department Poplar Facility Baptist Minor Medical Clinics Category Support Services Minimum Qualifications Skill and proficiency in applying the highly technical principles, concepts and techniques which are central to daily office coordination as normally acquired through completion of an Associate Degree or equivalent experience. Ability to type 40 words per minute. 4 years of office experience.