R Henderson Location: Philadelphia, PA 19128 ... or exceed service, sales and marketing objectives. I possess expertise in Customer Service, Inside Sales, Business-to-Busi ness Sales, and Business to Consumer Sales, Account Management and Business Development. I am a motivator with strong communication, exceptional leadership, and employee development skills. Ability to attract and retain best employees through training, while coaching and counseling to optimal levels of performance that ensures the highest level of customer satisfaction.SEL ECTED ACCOMPLISHMENTSS uccessfully managed multiple Call Center Operations nationally to support and accept customer calls while meeting and exceeding corporate service objectives.Devel oped up sell a ...
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J Leasure Location: Harrison City, PA 15636 ... Strong in procedure development, data analysis, support standards, metrics and tools, and customer satisfaction. Four years experience as a Six Sigma Black Belt in a customer support environment; 8 years as a support manager; and 21 total years in technical customer support. EXPERIENCE McKESSON AUTOMATION, INC., Cranberry Twp, PA 2001 - Manager of Procedure Development and Six Sigma Black Belt (2005 - ) Project owner & manager for SCP Certification audit. Conducted gap analysis on current state versus program requirements. Organized and led cross-functional teams to define and implement needed metrics and processes. Improved agent t ...
95 hits
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W Brayya Location: Carbondale, PA 18407 ... t not limited to, all areas of administrative and management work, as well as, an extensive back round in sales and customer service. Recently, I even looked into the health field to broaden my reach.Given the opportunity of employment, you will find, I am a quick study who is willing to learn. I work effectively in a team environment or independently. My past experiences and knowledge gained help me to remain level-headed in a crises, while up holding a courteous professional mannerism. Currently, I am expanding my computer skills to meet the advancing systems of today*s technologies. In reflection to my business experiences and the job market, I*m hoping to receive a salary ranged in the h ...
93 hits
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F Reilly Location: Royersford , PA 19468 ... as of: general management, organizational effectiveness, operations, human resources management, customer service, professional development, communications, health and safety, personnel and asset security. AREAS OF EXPERTISEStartup s / Turnaround Business Transformation Human Resource ManagementMerger s & Acquisitions Customer Service Organizational DevelopmentBusin ess Development Strategic Planning Professional Development SELECTED ACCOMPLISHMENTSF JR Associates Wayne, Pennsylvania 1998 To PresentAn independent consulting firm engaged in helping companies improve business performance and transition to new business models. Clients include: Fortune Fifty co ...
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D Jeffords Location: Royersford, PA 19468 ... g Office Manager (Jan-April each year)- Performed general office duties, scheduled appointments, resolved customer inquiries.- Recognized for outstanding public relations with clientele.1985-1 987 Inforcore, Inc. King of Prussia, PaCustomer Account Representative - Managed business phone system projects from sale to installation - Maintained contact with customers post-installatio n.- Major projects: Philadelphia Eagles system-Veterans Stadium Crouse Building, Philadelphia, Pa 1980-1984 ITT Terryphone, Inc. Bethle ...
89 hits
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K Taylor Location: Roscoe, PA 15477 ... ege, Toccoa Falls, GA ■ 1996 B.S. in Music Education w/Choral Concentration California University of Pennsylvania, California, PA ■1989 B.S. in Human Services w/ Gerontology Concentration Work Experience At Precision Response Corporation West Mifflin PA ■ Feb 2007-Present Teleservices Representative – American Express Assist card members in finding appropriately suited account products. At Teletech Holdings Morgantown WV ■ May 2005- Nov 2006 Escalation Supervisor, Personal Banker -- Bank of America Assist associates in handling escalated calls as well as coaching opportunities to provide more accurate and consistent customer service according to BOA policies an ...
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E Youngs Location: Philadelphia , PA 19132 ... 2009 Executive Assistant Data Entry / handling Phone callsAssist on Marketing Project/ Research Create contacts / Aid President in any office matters Philadelphia Job Corps Life Science Institute, Philadelphia, PA 2008 - 2008Marketing Director/Recruit er 2008 - 2008 To Create ways to market the school and recruit studentsCreated Internet ,and News paper ad / created pamphlet Performed community outreach / Gave presentation to advertise the school AIG MARKETING, Philadelphia, PA 2004 - 2007Supervisor 2007 - 2007 Supervise a team of customer reps in a call center to ensure accurate and prompt service and Quality.Manage team development through continues coaching, training, and motivati ...
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E Madison Location: Lords Valley, PA 18428 ... information technology, excelling in dealer selection and liaison, training, and strategy development. Professional Experience Weiler Corporation, Cresco, PA 2007-2008 Sales Operations Manager Directed and supervised daily operations of sales administration and customer service department with staff of seventeen (17), reporting to the VP, Sales and Marketing; responsible for the sales order process including evaluating policy exceptions, order expedites, settling channel conflicts and resolving escalated customer issues; reviewed and approved commissions, credits, returns, credit card orders, and distributor application requests; handled co-worker issues; interviewed, hired, coach ...
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R Ploth Location: Morrisville, PA 19067 ... areas of Call Center Operations and Customer Service. In August 2008 I was hired as a "forward hire" for a company that works government contracts within the realm of health and human services because there were several upcoming contracts that required my expertise in Call Center operations and with the ancillary departments that are part of a customer service organization. Unfortunately, those contracts were not successfully won and I find myself now laid-off (due to the economy) and looking for gainful employment. My objective is to work for a company where I can utilize my broad range of experience and success.Almost all of my 25+ year career has been in Call Center Operations and Cust ...
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M Lepley Location: Lewisberry, PA 17177 ... n maximizing profitability and customer satisfaction/ret ention. Strengths include:Customer -centric FocusExcellent listening skillsConsensus BuildingOrganiza tional Leadership & Team DevelopmentExcel lent writing and documentation Multi-Dimensiona l / Creative Solutions ProviderCustomer orientedcross/up sellingDemonstra ted ability to empathize with customers and diffuse irate individuals in order to build brand loyalty and maintain relationship.Coo rdinate efforts to enhance and expand products and services to increase overall performance metrics that consistently drives customer satisfaction.Pro fessional ExperienceIndepe ndent Healthcare Consultant 2006 - CurrentDe ...
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