Customer Service Director Jobs in Pennsylvania

Job Title: Client Services Director Company: Location: Philadelphia, PA Description: Description This position will have responsibility for developing and coaching recruiters and talent acquisition specialists. Responsible for maintaining and developing new business. Trouble-shoots and handles priority issues utilizing a deep technical expertise of the employment market, geographic challenges, competition and specific client needs. Essential Functions 1. Leadership and Coaching - ? Provides leadership, development, mentoring and coaching of designated staff ? Participates as an active member of the Pinstripe management team, and carries out additional responsibilities and projects that promote the growth, development, and continued success of Pinstripe and its employees ? Performs full range of managerial responsibilities which may include but not be limited to: interviewing, hiring, coaching and developing employees; planning, assigning and directing work; EEO/AA; performance management; department budget 2. Growing and Maintaining Business - ? Maintains a deep understanding of the employment market related to the positions, geography, competition, and employment market, as well as specific candidate/employee needs related to these staffing needs ? Trouble-shoots and provides crisis management using subject matter expertise to assist various accounts as needed ? Develops and maintains positive internal and external client relationships 3. Reporting - ? Develops documents for clients such as Service Level Agreements (SLA's), Statements of Work (SOW's) and Letters of Intent (LOI's) as needed ? Analyzes Profit & Loss statement as well as General Ledger 4. Client Relationships - ? Responsible for monitoring and improving client satisfaction, Pinstripe program efficiency, and GP on a regular basis ? Redirects work as needed depending on client needs and fluctuations in business 5. Implementation - ? Partners with other Pinstripe team members, client team members and/or HR department to understand the company/department, position and workforce needs and determines recruitment plan for open positions assigned ? Assists in creation of new implementation projects to work across all new programs ? Determines client needs by utilizing program funnels to determine number of candidates to be called, screened, presented to managers and interviewed in order to fill one position 6. Other Projects as assigned - ? Performs other duties and responsibilities as requested or required Requirements Minimum Job Requirements Education: Bachelor's degree in business, management, human resources, communication or other related field OR equivalent experience in a related discipline is required. Experience: Must have a minimum of 5 - 7 years of results-oriented experience in service delivery, staffing, or human resources with an emphasis on recruitment and selection preferred. Previous supervisory experience preferred. Specific Skills: Strong leadership and interpersonal skills and ability to interact effectively across all levels of the organization. This position requires the individual to work independently, with little to no supervision and have the ability to work effectively in a team environment. Must possess sound judgement, have good critical thinking skills, and who customarily and regularly exercises discretion and independent judgement. Exceptional organization, time management, administrative and customer service skills. Must be able to multi-task effectively. Extremely proficient with PC's; Word, Excel, PowerPoint, Internet and other related software. Specialized Knowledge, Licenses, etc.: Certified Internet Recruiter (CIR), Certified Diversity Recruiter (CDR) preferred. Physical Demands: While performing the duties of this job, the employee is frequently required to talk or hear and use hands to finger, handle, or touch objects (e.g. keyboard). The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and peripheral vision. The position is an home-based position and regularly requires work-related travel. To apply, please go to www.pinstripetalent.com and apply to requisition #81.

Job Title: Director — CSR Communications Company: Aramark Location: Philadelphia, PA Description: The Director of CSR Communications role will be part of the Strategic Assets - Business Affairs Group and provide overall support around a broad group of needs including internal, external and PR communications. Business Affairs is a multi-functional department with wide-spread accountabilities providing enterprise direction and support around Corporate Social Responsibility (CSR) and the related issue areas of Community Relations, Health Wellness and Environmental Stewardship. Other areas of functional involvement include Regional External Affairs, Government Relations and Supplier Diversity. This role will report directly to the Vice President of the Business Affairs group.The Director of CSR Communications will primarily support ARAMARKs Global Food, Hospitality Facilities interests by developing and executing a comprehensive and cohesive communications strategy for CSR, for both internal and external audiences. The ability to connect the business agenda with broader reputation and social issues, while understanding and incorporating the commercial drivers for the business into a communications strategy, will be critical. Corporate Social Responsibility (CSR) communications is an emerging specialization and so relevant corporate communications experience in related areas is strongly desired. These areas may include Public Relations, Cause Social Marketing, Reputation Management, Sustainability Reporting and Stakeholder Engagement.This position will play a central role in developing a clear, consistent and compelling message around our CSR platform and the specific areas of Community Relations, Health Wellness and Environmental Stewardship as they pertain to business activities and investment. The Director of CSR Communications will be crucial in the evaluation, development and implementation of potential channel strategies and explore expansion into web and social marketing mediums that may apply to the Business Affairs Group.Primary Functions:INTERNAL· Work closely with colleagues in corporate and business unit communications to assure consistency (materiality, tone, etc.) in how we communicate CSR through various channels and audiences both internally and externally.· Participate in editorial process, including content development, writing, editing and productive input to other communicators around CSR and related issue areas.· Manage all aspects in the development of program supportive publications, collateral and advertising, including working with internal colleagues and external agencies, designers, printers and other vendors to deliver products on time and within budget.· Work with Business Affairs Group leadership and functional teams to build and maintain web based CSR (and issue area specific) communications platforms and tools.· Consults with business units (BUs) in order to be able to coalesce an enterprise perspective around existing activities and resultant positioning around our CSR commitment. Also work cross-functionally with partners (BUs, IT, supply and other teams).· Acts as internal knowledge resource on issue of CSR as it pertains to general information dissemination. Monitor key trends, competitive activity, and other issues of interest to the company.· Generate data and reports to gauge the effectiveness of print communications channels and media relations activities, and develop insights and recommendations to modify strategies as needed.EXTERNAL· Awareness of key CSR and issue area related organizations (trade journalists, media outlets and specialty publications) that may help secure ongoing coverage and placement.· Contribute to the development and management of a basic media relations strategy around community involvement, nutrition wellness and environmental stewardship with intention of raising the companys visibility and promoting the companys image with internal and external audiences.· Oversee, either directly or through agency support, related daily operations within these specific areas such as media request intake and triage, press materials development and distribution, and tracking/reporting of media coverage.· Advise senior leaders and their key staff on communications needs related to CSR and associated issue areas.

Job Title: Customer Service Coordinator Company: Iron Mountain, Inc. Location: Collegeville, PA Description: Title:  Customer Service Coordinator About Iron Mountain Iron Mountain (NYSE:IRM) is the industry leader in information protection and storage services. Since going public in 1996, Iron Mountain has grown from $139M in revenues to a Fortune 1000 company with over $3B in revenues. Forbes magazine has recognized Iron Mountain as one of the "Top 400 Best Big Companies" and FORTUNE Magazine has consistently ranked the Company as one of "America's Most Admired Companies" for diversified outsourcing. In early 2009, Iron Mountain was added to the prestigious S&P 500 Index. The Company offers comprehensive records management, data protection, and information destruction solutions along with the expertise and experience to address complex information challenges such as rising storage costs, litigation, regulatory compliance and disaster recovery. Founded in 1951, Iron Mountain is a trusted partner to more than 120,000 corporate clients throughout North America, Europe, Latin America and the Pacific Rim. For more information, visit www.ironmountain.com. We are currently recruiting for a Customer Service Coordinator. In addition to the daily duties within their assigned Customer Service department, this position is responsible for the coordination and control of work within their assigned Customer Service department. The Coordinator is responsible for ensuring all standard procedures/steps are adhered to, for providing training to employees, monitoring that activity logs are updated, assisting with reporting and for overall performance analysis of the department. Essential Functions 50% Support daily duties associated with assigned Customer Service Department 20% Timely and accurate assignment, processing (according to SLAs) and auditing of activities within assigned team. Reporting for assigned areas – e.g. Quality report, SLA report, Production Numbers, Forecasting , etc. 10% Assist with ensuring activity logs are being used as designed and identifying areas of lost time and indirect time (tours). Work with Supervisor to put plans in place to reduce/eliminate where appropriate (not performance related). 10% Ensure quality customer interactions through train / coaching team members as required – (new team members, training reinforcement, etc) 5% Communicate with Supervisor and/or Manager any areas of concern that need to be addressed to meet department/company goals (e.g. additional training needs) 5% Work with customers and districts to research and resolve customer service issues/concerns Requirements KNOWLEDGE, SKILLS, AND ABILITIES Customer Service Experience Strong attention to detail with proven written and verbal professional communication skills, System Skills - SKP, Securebase, MicroSoft Word and Excel Ability to interact with a variety of people inside and outside the organization Ability to work shifts in support of business needs Business Expertise: Understanding of current customer service processes and systems. Leadership: Position will control work distribution amongst a customer service team, will ensure activity logs are maintained, assist with resolving issues impacting quality of work and provide training where needed. Problem Solving: Resolve issues related to customer issues and issues impacting departmental performance Nature of Impact: Position will control work distribution, support resource balancing/forecasting, provide training and assist with issue management within their assigned Customer Service Area Area of Impact: Customer Service Department, field sales, field operations and transportation Interpersonal Skills: Strong interpersonal skills both verbal and written with customers and various levels of management within Iron Mountain to address customer concerns, sales concerns and team process concerns. The ideal applicant will have current exp. in Customer Service. At this time we are considering only local candidates who are able to work without employer sponsorship. No agencies or phone calls, please.  Only those candidates whose experience best meets our requirements will be contacted. Iron Mountain is an Equal Opportunity Employer.

Job Title: Sleep Coordinator - Customer Service Company: Respironics Location: Pittsburgh, PA Description: JOB FUNCTION: The incumbent in this role has the primary responsibility, within the Respironics Call Center, to be the first point of contact for our valued Sleep Lab Customers, Field Sales force and Product Management Team.Outcomes: The successful candidate will: ? Handle all calls from Sleep Lab Customers, patients and care providers. ? Identify, research and solve non-standard problems through a solid understanding of our business products, processes and procedures. ? Receive and enter all types of quotes and orders including those pertaining to Alice Diagnostic products/accessories, Sleep Lab Rental Agreements, and the Sleep VIP Program. ? Demonstrate thorough knowledge of all Sleep Lab related products and programs. ? Answer and resolve any customer questions, inquiries complaints, etc. Enter Service Notifications, facilitate problem resolution and do thorough follow-up to ensure total customer satisfaction. ? Communicate with Manufacturing, Distribution and Remote Services as necessary to ensure order fulfillment. ? Examine trends and initiate improvements in order and inquiry satisfaction. ? Work as a team member to satisfy all Sleep Lab customer needs, improve Sleep Team performance and achieve department goals.Behaviors: The successful candidate will demonstrate: ? Market foresight, learning agility and teaming (RI key competencies) ? An action/problem solving orientation ? Interpersonal skillsGrowth: The successful candidate will: ? Define, with their manager, goals for personal and professional development ? Take accountability to execute their personal development plan to grow within current role and to prepare for future roles QUALIFICATIONSEDUCATION Associates degree in a business discipline or equivalent work experience. BS/BA degree desired. EXPERIENCE 1+ years experience in a Customer Service environment. Call Center background preferred. Telephone skills, customer service skills and conflict management skills are key. Experience using Microsoft Office Applications. Sustained and consistent ability to solve non-routine product, pricing and shipping issues as they relate to current products and customers highly desired. SAP experience a plus. PHYSICAL REQUIREMENTS This position is primarily a sedentary one. It requires fine manipulation and simple grasping to utilize a computer, telephone, fax and other standard office equipment. May occasionally lift and transport items up to 25 lbs. 11:30 AM ? 8:00 PM shift About the Organization Respironics, a worldwide leader at anticipating needs and providing valued solutions to the sleep and respiratory markets. The companys focus is on home care, hospital, respiratory drug delivery and international markets providing programs that manage sleep disordered breathing, chronic obstructive pulmonary disease, asthma, infant care, congestive heart failure and restrictive lung disorders. Globally positioned has manufacturing facilities in several domestic and international markets. For more information see www.respironics.com.EOE/AACBPlease refer to job code 349509 when responding to this ad.

Job Title: Director, Customer Service, Record Keeping Services Company: Prudential Financial Location: Dresher, PA Description: We are looking for an experienced manager of people with excellent collaboration, communication, negotiation and partnership skills. This position will direct a team of professionals in leading Group Insurances Recordkeeping Services Division (RKS).This position will work closely with Operations, Account Management, Sales, Brokers and Clients to ensure that customers who purchase Recordkeeping Services receive a world class service experience that sets Prudential apart from its competitors.The Director, Customer Service, Recordkeeping Services position will be responsible for managing the following areas:National Account UnitParticipant Services UnitBilling/Eligibility UnitThe National Account Unit provides administration and account support to all new and in-force cases. Services provided by the National Team include: Relationship management, Issue resolution for National Clients, Eligibility file processing and monitoring, Enrollment processing including web enrollment support, Customized billing execution, Dedicated Case Installation resource.The Participant Services unit team provides customers with services in the following areas:Beneficiary Administration - Including the validation and updating of all paper submissions, the entry of scannable beneficiary forms and the ongoing support of our on-line beneficiary system.Claim Facilitation - Including the coordination of required data; follow up for missing data elements, entry into the Life Claims system, and ongoing collaboration with the Group Life Claim Division.The Billing and Eligibility Unit provides customers with services in the following areas:Administration of Standard Portability enrollments/billing, policy maintenance, reconciliation of premium and suspense for non-national cases, Port/Term mailing administration, EFT processing, resolving all calls referred from the contact center.This position is responsible for direct and indirect reports totaling approximately 40 associates.Prudential and its affiliates, Newark, New Jersey are Equal Opportunity/Affirmative Action Employers and are committed to diversity in our workforce.

Job Title: Customer Service Coordinator Company: Graphic Packaging Intl. Location: Valley Forge, PA Description: This position is located in our Phoenixville (Valley Forge) PA facility. No Relocation will be provided.JOB FUNCTIONS: Job functions include, but are not limited to the following.Provides verbal and written communication for external and internal customers Supporting role in processing orders, shipments, and other requests in the required time frame as directed by internal and external customers. Internal and External customer reports as directed Conformance with all policies, work procedures and instructions, and safety regulations Back up for other CSR's or CSC's within the department May participate in special projects     BACKGROUND / EXPERIENCE:Experience in the packaging industry or other related manufacturing field is a plus  Experience or knowledge of Lean, Six Sigma or other statistical process improvement strategies is desirable  EDUCATION / KNOWLEDGE:Bachelor's degree in business or related field is preferred or equivalent combination of education and/or experience in customer service SPECIFIC SKILLS:Ability to work with sense of urgency Must be detail oriented and able to multi-task and prioritize work Ability to skillfully negotiate with internal and external customers in a friendly, courteous, and helpful manner Ability to work with data bases systems, SAP preferred. Microsoft Office application knowledge a must Demonstration excellent written and verbal communication skills Demonstrate through work or life experience ability to lead small project or activity Able to complete all the above skills in a stressful environmentGraphic Packaging is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, sex, age, religion, natural origin, sexual orientation, citizenship, handicap, or disability, marital status, veteran status or any other basis prohibited by local, state, or federal law.

Job Title: Customer Service Coordinator- Full Time- MF - Posting # 12855 Company: Location: Philadelphia, PA Description: *** PLEASE INCLUDE ID #12855 IN SUBJECT LINE WHEN POSTING*** Horizon Services, a dynamic, rapidly-growing HVAC and Plumbing company, is growing again! We are seeking a highly skilled Customer Service Coordinator/ Dispatcher to join our team at our Exton, Pennsylvania office. Our associates are our most important resource. They provide the sole source for our ability to meet our customer?s needs. We have set high standards for job qualification and job performance. Our associates must have strong skills and a willingness to learn and grow. We will provide training in a positive environment in which these skills can grow and expand. You must have a positive attitude, a smile in your voice and a willingness to help as we pride ourselves on the service we provide to our customers. This position is responsible for scheduling and dispatching HVAC Service and Plumbing Technicians by reviewing and optimizing routes, answering incoming phone calls (existing customers), providing exceptional customer service and making sure all ticket information is entered in the computer correctly. Responsibilities will also include creating dispatch numbers for all parts ordered, following up on part orders, and scheduling appointments for part installation. Enjoy a fun, family oriented work environment where your effort is recognized and greatly appreciated. Join a company who values each customer and each employee, and where each department is committed to providing exceptional service through strong teamwork. You will be given an opportunity to grow professionally, personally and financially. We offer a very competitive salary, an impressive monthly bonus plan, incentive plans and many other family-oriented benefits. Medical, dental, vision, prescription drug coverage, company supplied life insurance, paid vacation, paid holidays and 401(k) plan with employer match are additional benefits offered. To be successful in this role, you must possess: ? a minimum of two years office/customer service experience (dispatch experience is preferred) ? A professional appearance ? Excellent interpersonal skills with the ability to interact with all types of customers ? Strong customer service attitude. ? Able to plan and schedule work rather than just react. ? Able to ?think on your feet? to provide customers with needed information for their specific installation or repair. ? Ability to work as part of a team. ? Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software. The hours for this position will be flexible, ranging from 8:00am-6:00pm. Starting salary is $13.00-$15.00 per hour base pay, with the ability to earn bonuses each month! Please submit your resume if interested. *** PLEASE INCLUDE ID #12855 IN SUBJECT LINE WHEN POSTING***

Job Title: Director ? CSR Communications Company: Aramark Corporation Location: Philadelphia, PA Description: Description: - Director ? CSR Communications (56000)Job DescriptionDirector ? CSR Communications-56000DescriptionThe Director of CSR Communications role will be part of the Strategic Assets - Business Affairs Group and provide overall support around a broad group of needs including internal, external and PR communications.  Business Affairs is a multi-functional department with wide-spread accountabilities providing enterprise direction and support around Corporate Social Responsibility (CSR) and the related issue areas of Community Relations, Health & Wellness and Environmental Stewardship. Other areas of functional involvement include Regional External Affairs, Government Relations and Supplier Diversity. This role will report directly to the Vice President of the Business Affairs group.The Director of CSR Communications will primarily support ARAMARKs Global Food, Hospitality & Facilities interests by developing and executing a comprehensive and cohesive communications strategy for CSR, for both internal and external audiences. The ability to connect the business agenda with broader reputation and social issues, while understanding and incorporating the commercial drivers for the business into a communications strategy, will be critical. Corporate Social Responsibility (CSR) communications is an emerging specialization and so relevant corporate communications experience in related areas is strongly desired. These areas may include Public Relations, Cause & Social Marketing, Reputation Management, Sustainability Reporting and Stakeholder Engagement.This position will play a central role in developing a clear, consistent and compelling message around our CSR platform and the specific areas of Community Relations, Health & Wellness and Environmental Stewardship as they pertain to business activities and investment. The Director of CSR Communications will be crucial in the evaluation, development and implementation of potential channel strategies and explore expansion into web and social marketing mediums that may apply to the Business Affairs Group.Primary Functions:INTERNAL?        Work closely with colleagues in corporate and business unit communications to assure consistency (materiality, tone, etc.) in how we communicate CSR through various channels and audiences both internally and externally.?        Participate in editorial process, including content development, writing, editing and productive input to other communicators around CSR and related issue areas.?        Manage all aspects in the development of program supportive publications, collateral and advertising, including working with internal colleagues and external agencies, designers, printers and other vendors to deliver products on time and within budget.?        Work with Business Affairs Group leadership and functional teams to build and maintain web based CSR (and issue area specific) communications platforms and tools.?        Consults with business units (BUs) in order to be able to coalesce an enterprise perspective around existing activities and resultant positioning around our CSR commitment. Also work cross-functionally with partners (BUs, IT, supply and other teams).?        Acts as internal knowledge resource on issue of CSR as it pertains to general information dissemination.  Monitor key trends, competitive activity, and other issues of interest to the company.?        Generate data and reports to gauge the effectiveness of print communications channels and media relations activities, and develop insights and recommendations to modify strategies as needed.EXTERNAL?        Awareness of key CSR and issue area related organizations (trade journalists, media outlets and specialty publications) that may help secure ongoing coverage and placement.?        Contribute to the development and management of a basic media relations strategy around community involvement, nutrition & wellness and environmental stewardship with intention of raising the companys visibility and promoting the companys image with internal and external audiences.?        Oversee, either directly or through agency support, related daily operations within these specific areas such as media request intake and triage, press materials development and distribution, and tracking/reporting of media coverage.?        Advise senior leaders and their key staff on communications needs related to CSR and associated issue areas.QualificationsQualifications, Expectations & Other Highlights:?        BA/BS degree in journalism or communications field with 10+ years corporate experience including interacting and influencing at all levels and cross functionally?        Course work and/or experience in corporate social responsibility issue area(s) involving writing, public relations and messaging.?        Superb writing and editing ability and extensive experience with one or more widely-accepted style guides.?        Knowledge of corporate responsibility communications and media, including leading publications, journalists and trends.?        Experience with messaging and communications strategy development, ideally in a corporate responsibility or non-profit context.?        Ability to build and maintain relationships and partnerships with outside organizations and represent company interests?        Strong interpersonal skills and ability to interact with senior executives within ARAMARK, at client and target companies and in the non profit sectorOther:?        This position is career band 5 (Director) with commensurate Management Incentive Bonus (MIB) eligibility.?        This position will report directly into Business Affairs leadership with an indirect reporting relationship into Corporate Communications.?        This position will be based at ARAMARKs headquarter (Philadelphia) offices.?        Limited travel nationally will be required (targeted for 20%)Job : CommunicationsPrimary Location : US-PA-PhiladelphiaSend this job to a friend Send this job description to a friend by email. All the relevant details will be included in the message.Send this job to a friendPlease refer to job code 700238 when responding to this ad.

Job Title: Director of Customer Service Company: HDJ Associates Location: Pittsburgh, PA Description: A senior level position requiring a strong technical background, strong call center build-out experience AND utility experience. A relationship with the Public Utility Commission is preferred. Ideally this person has built a call center from the ground up.

Job Title: Regional Director of Client Services Company: Location: Pittsburgh, PA Description: Global Business Process Outsourcing Company is seeking a Pittsburgh based Director of Client Services. This role oversees the strategic and operational direction of multiple clients in order to deliver excellence. Responsible for gaining a clear understanding of existing company service offerings to them. Responsible for the overall financial performance of all accounts and ensuring the achievement of budgeted profit. Client Relationship Management: ? Manage clients proactively and professionally, ensuring their expectations are not only met, but also exceeded ? Resolve issues escalated by the client and communicate significant issues to Senior Vice President of Client Services ? Develop and maintain networks and relationships among senior key decision makers in client organizations ? Develop strategies to capture viable business opportunities, presenting and communicating these to clients ? Manage the budgeting process and be accountable for overall financial performance of accounts against budget ? Forecast monthly results at the mid-month timeframe ? Develop and analyze monthly performance and progress reports, including expense management and achievement of financial targets ? Manage forecasting, as required ? Manage the contract negotiation process Business Development and Business Planning: ? Participate in the formation of proposals for business expansion within existing client sites ? Lead operational involvement in the sales process for new business to meet expansion goals ? Ensure the successful introduction and implementation of new contracts or services ? Expand understanding of client?s business, industry and key developments ? Participate in the strategic planning process for the region and develop effective strategic plans for all accounts ? Ensure the effective deployment of region and national resources to support the account base Operational Management: ? Review assessment of operational and client issues at sites and troubleshoot significant operations/service delivery issues ? Ensure the continuous review and improvement of client metrics and reports ? Develop and maintain flexible staffing targets based on profitability ? Manage the strategic allocation of resources (i.e. equipment) ? Build relationships with key vendors and ensure they are satisfying the business needs of the client base People Management and Development: ? Work closely with all levels of the organization ? Manage the selection, induction, development, retention, motivation and performance of direct reports ? Ensure all Human Resources matters are managed effectively and consistently ? Establish credibility with direct reports, communicating effectively and ensuring a two-way process for sharing information is in place ? Manage the succession planning and development process for site based management and supervisory roles ? Strong inspirational leader who is able to articulate a clear vision and has a clear performance management style Requirements: ? Bachelor?s degree from an accredited university or equivalent; a combination of education and work experience may be substituted ? Proven track record of being a recognized leader and manager of people in a customer service intensive environment ? 5-7+ years experience working with large scale client engagements ($20M in revenue or 100+ employees) required ? 5+ years experience managing multiple service offerings (i.e. Office Services, IT, Creative Services and/or Desktop Publishing) ? A minimum of 5-7 years of successful financial management required, including impact of day-to-day and strategic decisions to P&L ? Proven track record in developing strategic solutions that have permanently resolved poor contract performance or difficult situations ? Proven track record of growing volume, profitability and client satisfaction