M Lee Location: Richmond Hts, OH 44143 ... o 2005-2009A leading developer and manufacturer of electronic sensors and components for the global factory and process automation market. Customer Service/Technica l Support ManagerResponsib le for managing daily operations of the customer service, technical support, and quotation departments .Ensured timely processing of all inquiries, warranty claims, repairs, returns, orders, quotations, samples, demos and acknowledgements .Hiring, training, development, review, and termination of department personnel.Respon sible for motivating and evaluating the departmental performances compared to defined metrics.Prioriti zed, scheduled and assigned work assignments to ensure timely res ...
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C Citraro Location: Mentor, OH 44060 ... ity to lead empowered employees to achieve operational excellence. Adept at: Account Management Negotiation Organizational Development Project Management Training/Facilit ation Conflict Management PROFESSIONAL EXPERIENCE Automatic Data Processing, Cleveland, Ohio2002 - 2006 Client Service/Call Center Director/IT Manager Managed daily attainment of client service/call center objectives and productivity, 4 distinct business units comprised of 100 associates. Provided direct supervision to Technical Support and IT Management Staff. Provided coaching, feedback and mentoring to direct reports. Worked with all managers t ...
95 hits
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E France Location: Cleveland Hts, OH 44106 ... markets. Excel at account development and management plus direct and indirect personnel training. Demonstrated track record of national and international sales successes from the application of broad product knowledge to specific customer needs and custom applications. Polished communicator who effectively manages production projects with internal and external customers.Experi enceNo-Burn, Inc., Wadsworth, Ohio Manager, Commercial Development May 2007- July 2008Chemical manufacturer of fire retardant and mold inhibitor liquid products. No-Burn manufactures and distributes a highly advanced line of fire retardant coatings that render a vast array of materials incapable of burning as well ...
93 hits
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K Eglitis Location: Columbus, OH 43214 ... Objective: To secure a management position which will allow me to take advantage of my leadership, problem solving, and relationship building skills along with my business and sales background in a challenging and dynamic environment.Expe rience:JPMorgan Chase & Co. Service to Sales Manager - Home Lending Servicing (07/06 -Present)Manage cross sell and retention program, training and coaching of over 100 customer care agents handling calls for a portfolio of over 2 million customers that generates $43 million annually.Lead strategic development, training and communication of new products including Chase Payment Assurance which will generate $10.2 million annu ...
91 hits
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T Burnett Location: Lebanon, OH 45036 ... f experience in the customer service and computer industry. Work Experience Director of Customer Service 8/2005 - Present eLynx, LTD, Cincinnati, Ohio Responsibilities include oversight of a local and national call center, network operation center and print center operations, leading special projects, assigning responsibilities and providing leadership to all Technical Support staff as well as overseeing, developing and implementing call center, print center and network operation center initiatives to achieve departmental and company goals. Further responsibilities include, but are not limited to, working with Managers, Supervisors, Telecom, Workforce Management, Quality Assurance, an ...
89 hits
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S Schwertman Location: Cincinnati, OH 45236 ... d profitability Highlights of Qualifications üInnovative Professional with broad-based experience in project management and project leadership üKeen Strategist effective in developing and leveraging relationships that maximize bottom-line results. üResourceful Problem Solver who combines knowledge and business acumen to deliver results. üGoal-Oriented Leader adept at identifying opportunities and executing cutting-edge strategies. üClient-driven with proactive approach who motivates and guides teams to top performance. üOutstanding Communicator and Negotiator skilled in team-building. üComprehensive knowlege in Microsoft Office and able to master proprietary legacy systems. ü2005 ...
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C Young Location: Morrow, OH 45152 ... retail industries. My duties included direct Customer Contact, Order taking and Processing, Scheduling, Purchasing both domestic and international material, Quality Control, Shipping and working with System Cordinators with installation of a new main frame network system that included Electronic Data Interchange. Outstanding Customer Service Award, for handling the highest dollar amount in the Company's history both in Retail and Commercial. 18 million - Procter and Gamble. 13 million- The Limited Corporation. ISO9000- Developed and maintained a quality system for both the printing and electronic industries. Established Quality ISO9000 in the United States, Japan and Mexico. Inventory Contr ...
85 hits
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M Cicchinelli Location: Stow, OH 44224 ... F QUALIFICATIONS: Leadership – Offering a collaborative, hands-on management style with excellent training, motivation and team building skills. Organized – Superior aptitude for details, with outstanding time management skills. Team Oriented – Accustomed to working in a team environment with team goals & incentives. PROFESSIONAL EXPERIENCE: FirstMerit Bank, N.A. September 1978 – Present Akron, Ohio Manager/Director – Customer Contact Center August 2006 – Present Vice President Coach, manage, develop and provide leadership to all units of the entire Customer Contact Center. Communicate and reinforce department ...
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E Beasley Location: South Euclid, OH 44121 ... id, OH 44121 ¨ 216-744-7230 (Home) ¨ 216-394-394-7911 (Cell)¨ ¨ ericbeasley@adel phia.net ¨ ITIL Certified Service Delivery Manager with fifteen years of extensive management of: people, processes, projects, budgets, operations, vendors, business development, technology, and overall customer service. Service delivery management spans three major areas of service delivery including: service management, sales management, and technology management for in-house personnel, business customers, and general consumers. My experience extends to multiple industries including, insurance, banking, a software (electronic medical billing) technology company, the world’s largest telecommunicatio ns, an in ...
81 hits
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M Sheehan Location: Pickerington, OH 43147 ... ject Management * Vendor Relations * Customer Development * Microsoft Office * Video Conferencing * Multi-Tasker * Oral/Written Communications * Interpersonal SkillsEXPERIENCE : Independent IT Consultant Feb. '08-Feb.'09 Excel Management Systems, Inc., Columbus, Ohio -Counseled client on administrative and technical issues during NASA contract acquisition. ...
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