Customer Service Director Jobs in Ohio

Job Title: Sales Support, Customer Service Coordinator Company: Acosta Location: Cincinnati, OH Description: Sales Support, Customer Service CoordinatorJob ID: 2010-5643 Work City: Cincinnati Position Type: Regular Full-Time Work State: US-OH-More information about this job: Overview: Responsible for the Customer Service functions for all assigned lines.Responsibilities: *  Receive order issues from external parties in a professional manner. *  Resolve issues with knowledge, experience, research, and communication with internal and external groups. *  Update order in order system as necessary. *  Review dashboard for alerts on a daily (hourly) basis. *  Escalate unresolved issues to appropriate parties, including Business Managers, Customer Managers, etc. *  Investigate rules engine failures and determine appropriate course of action. Escalate unresolved rules engine issues to Customer Service Supervisor. Fill out rules engine request and submit to Customer Service Supervisor. *  Maintain client/customer criteria for handling orders. *  Update and maintain current information on prices. Ensure Sales Data Coordinator is notified on a  timely basis.  *  Responsible for filing documents according to Acosta policy. *  Maintain excellent working relationships with Customers, Clients and co-workers. *  If applicable, assist with Customer Replenishment (CRP/VMI). Maintain inventory data, enter order in Becton Schantz and send to customer. Manage CRP order process through delivery, as required. *  Perform special assignments for the company and/or branch and/or department as needed.Qualifications:High School diploma or GED required. Associates Degree preferred. A minimum of two (2) years previous sales support, customer service, or office administrative experience required. A minimum of one (1) year previous food broker experience preferred. Must have strong interpersonal, organizational and administrative skills, and be able to effectively communicate with others. Must be able to operate a calculator, computer, printer, fax machine, telephone, copier. Proficient in MS Office (Word, Excel, Outlook). Proficiency in data/order entry and software and Becton system required. Must type a minimum of 60 wpm accurately. Must have internet access and an email address available.Apply for this job:* Apply for this job online * Email this opportunity to a friendPlease refer to job code acosta-5643 when responding to this ad.

Job Title: Event Coordinator/Customer Service Representative Company: Location: Columbus, OH Description: PUBLIC RELATIONS/MARKETING / ADVERTISING FOR ENTERTAINMENT CLIENTS! We are experiencing unprecedented growth and need a few great Entry-Level individuals to help us further reach our goals collectively. We develop and execute professional advertising campaigns and promotions for our clients in the satellite entertainment industry. We are in a unique situation where our clients are in great consumer demand, and we are looking for career oriented individuals to run some of our accounts. We are seeking Entry-Level team players to train through all facets of the advertising, sales and marketing we conduct for our clients. Our training involves face to face promotional marketing and sales presentations to new customers, demographical research, training and developing others. We are a privately owned marketing firm and are expanding to keep up with the demand of our clients. Our clients consist of the leading Satellite Television Provider as well as Vizio, the top Manufacturer of LCD TV's in the world. Requirements This is an entry level position ideal for a recent college graduate or an individual looking for a career change whom wishes to learn marketing and sales, but also seeks advancement potential within a company. No experience is required but candidates must possess the following: * Strong communication and presentation skills * Professional image * Goal oriented with a great attitude and work ethic * Ability to problem solve and think out of the box * Career oriented individual searching for rapid growth * Located in or outside the Columbus area ONLY APPLICANTS IN THE COLUMBUS AREA NEED APPLY **MUST BE AVAILABLE FOR IMMEDIATE HIRE IF OFFERED A POSITION** For immediate consideration submit your resume to: Register to View WEBSITE: www.exclusivepromos.net

Job Title: Customer Service Coordinator Company: Cooper Tires Location: Findlay, OH Description: Responsible for managing order fulfillment process in the region(s) designated. Ability to learn and use Cooper''s internal order management system to process and manage customer orders. Understanding of Cooper''s Supply Chain processes and Sales/Marketing programs is essential. Must have the ability to efficiently handle customer inquires and complaints in a professional fashion. Facilitate communication with others in the department, distribution centers and the field sales force. Drive satisfaction to the customer by helping to establish realistic expectations based upon the Supply Chain standards of service. Assist the Manager of Customer Service in efforts to establish and maintain internal processes and controls related to Order Management and Demand Fulfillment.   Position Requirements Excellent communication skills. Solid understanding of business processes and Cooper''s Sales/Marketing strategies. Ability to be flexible in work hours and schedule depending upon the sales region he/she is supporting. Solid understanding of Microsoft Office tools and ability to utilize Hyperion Performance Suite, Impromptu Reporting and other tools for adhoc reporting.

Job Title: Director of Client Services Company: Location: Columbus, OH Description: Global Business Process Outsourcing company is seeking a Midwest Director of Client Services. This role oversees the strategic and operational direction of multiple clients in order to deliver excellence. Responsible for gaining a clear understanding of existing company service offerings to them. Responsible for the overall financial performance of all accounts and ensuring the achievement of budgeted profit. Client Relationship Management: ? Manage clients proactively and professionally, ensuring their expectations are not only met, but also exceeded ? Resolve issues escalated by the client and communicate significant issues to Senior Vice President of Client Services ? Develop and maintain networks and relationships among senior key decision makers in client organizations ? Develop strategies to capture viable business opportunities, presenting and communicating these to clients ? Manage the budgeting process and be accountable for overall financial performance of accounts against budget ? Forecast monthly results at the mid-month timeframe ? Develop and analyze monthly performance and progress reports, including expense management and achievement of financial targets ? Manage forecasting, as required ? Manage the contract negotiation process Business Development and Business Planning: ? Participate in the formation of proposals for business expansion within existing client sites ? Lead operational involvement in the sales process for new business to meet expansion goals ? Ensure the successful introduction and implementation of new contracts or services ? Expand understanding of client?s business, industry and key developments ? Participate in the strategic planning process for the region and develop effective strategic plans for all accounts ? Ensure the effective deployment of region and national resources to support the account base Operational Management: ? Review assessment of operational and client issues at sites and troubleshoot significant operations/service delivery issues ? Ensure the continuous review and improvement of client metrics and reports ? Develop and maintain flexible staffing targets based on profitability ? Manage the strategic allocation of resources (i.e. equipment) ? Build relationships with key vendors and ensure they are satisfying the business needs of the client base People Management and Development: ? Work closely with all levels of the organization ? Manage the selection, induction, development, retention, motivation and performance of direct reports ? Ensure all Human Resources matters are managed effectively and consistently ? Establish credibility with direct reports, communicating effectively and ensuring a two-way process for sharing information is in place ? Manage the succession planning and development process for site based management and supervisory roles ? Strong inspirational leader who is able to articulate a clear vision and has a clear performance management style Requirements: ? Bachelor?s degree from an accredited university or equivalent; a combination of education and work experience may be substituted ? Proven track record of being a recognized leader and manager of people in a customer service intensive environment ? 5-7+ years experience working with large scale client engagements ($20M in revenue or 100+ employees) required ? 5+ years experience managing multiple service offerings (i.e. Office Services, IT, Creative Services and/or Desktop Publishing) ? A minimum of 5-7 years of successful financial management required, including impact of day-to-day and strategic decisions to P&L ? Proven track record in developing strategic solutions that have permanently resolved poor contract performance or difficult situations ? Proven track record of growing volume, profitability and client satisfaction

Job Title: Assistant Call Center Director Company: Newpros Communications Location: Powell, OH Description: You have the strength of purpose towards all tasks. You have many professional conquests to your credit and now you are ready for the next greatest challenge. Sales runs in your veins. You wouldn’t earn a living doing anything else. Here is your opportunity to join an Industry Pioneer in the Direct Marketing field. Our mission is to enable small businesses to reach their target market by bringing in new business. Our product thrives in the type of economic climate the Nation is experiencing. As a go-getter you would capitalize on this and take an already healthy, growing company to the next level. If vivacity runs through your veins then you may have found a new home for your career. We are seeking a cutting edge impact player that has pizzazz, power and stamina. Those who don’t think outside of the box need not apply.   This position takes place in a Call Center environment that is powerfully electric and our ideal candidate will turn it up yet another notch. Some of the duties include providing effective Sales Training Meetings as well as the ability to direct and critique Account Executives Sales Managers of all levels.   NewPros® is a business to business call center that is rapidly expanding and provides a positive environment that strives on individuals that make a difference. NewPros® offers:   Top Compensation w/bonus Full Medical Benefits Package 401k w/Employer match Daytime Hours Upward Mobility Relocation Package     Requirements:     Excellent communicator in group and individual settings     Solid Sales background     Strong time management abilities     Excellent decision making capabilities     This is not an entry-level position, so if you have a proven track record of success, please call   Register to View ext. 1780 or 1155

Job Title: Customer Service Coordinator - ICC (214613-072) Company: Invacare Location: North Ridgeville, OH Description: 214613-072 Job Description Essential functions: Communicate with customers to assist with product selection, provide specification info, quote pricing, freight and lead times; coordinate with logistics for non-standard orders Process orders in Oracle – Standard, QS, CID,  Service & Warranty, Inter-company & manage backorder situations and offer substitutes Process approved price deviation requests Develop and posses equipment/product knowledge to support product lines Work closely with Sales Reps to arrange “in service” calls for repair/maintenance on equipment in the field Approve return of goods through Returned Goods Authorization (RGA) process Assist Quality Assurance by initiating Non-Conformance Reports (NCRs) for product related problems Provide logistical support by arranging installation labor with the temporary service, confirming delivery arrangements, coordinating new build deliveries and confirming all orders over 20 pieces Provide tracking information Resolve customer invoice disputes through IReceivables Provide supporting information for SOX and ISO auditors e.g. zero dollar report reconciliation Additional duties as assigned   Qualifications: High school diploma 3 years minimum experience in a customer service environment within manufacturing Ability to empathize and relate to others; customer focused and quality oriented Excellent communication and organizational skills Must be a creative problem solver with good time management skills Experience with Oracle or other ERP systems required!! Must have accurate, fast, data entry skills Proficient in MS office Ability to work effectively in a fast paced, team environment     Job Location North Ridgeville, OH, US. Position Type Full-Time/Regular