Customer Service Director Resumes in North Carolina
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1.
J Maurer Location: Semora, NC 27343 ... er satisfaction. Team player. Possess leadership quality.Excellen t communicator. Very prioritized and organized. Possess analytical ability andproblem solving skills. Is self-motivated and works well with little to no supervision.Util izes demand management processes. Good coaching skills and training ability withother individuals. Cost driven and goal oriented. Good with computer programs andupdates skills and training with continuing education classes.Employme nt:NovaFlex Hose Haw River, NC 11/2007-PresentC ustomer Service ManagerResponsib le for the Inside Sales team.Train and coach Inside Sales Reps.Responsible for updating procedures and policies and ensuring Reps are inform ...
97 hits
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J Schaller Location: Asheville, NC 28801 ... in demonstrated ability to respond to business, employee, customer and community needs.PERFORMANC E/FISCAL MANAGEMENTAnalyz ed performance gaps in a low performing center and developed a strategic plan to improve operation.Improv ed bankcard customer service call handling time by 30 seconds and efficiency by 30%.Developed and managed operating budget of $7 million. Saved $800K in 2003 through position consolidation and expense reduction initiatives.Deve loped and implemented strategic plan for each line of business to improve service levels.Implement ed coaching and personal development process that improved efficiencies by 30%, reduced call handling time by 60 seconds, and improved servic ...
95 hits
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K Mckoy Location: Raleigh, NC 27609 ... - December 2008Using a computerized system respondent to customer inquires in a call center environment. Gathered information, research/resolve d inquires, and logged customer calls in a timely manner. Inform customers of Medicare and Medicaid collection and billing services using good verbal and written communication skills. Centralized Showing ServiceRaleigh, NC Customer Service Representative July 2007- September 2008Accurately schedule home showings for numerous agents or homeowners. Quickly and accurately input and retrieve information from a large computerized database of over 10,000 realtor members in over 40 markets across the U.S. Provide realtors a quick, courteous and profe ...
93 hits
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M Hall Location: Morrisville, NC 27560 ... e-wide network automation solutions and IT Operations management. Business savvy and accomplished in managing change, leading people, processes, and technology improvements that have consistently...R educe Total Cost of Ownership Optimized System Performance Maximize return on technology investments Improved IT team productivity and efficiency Increased system reliability and availability Decreased project in operations cost StrengthsResearc h/Analysis/Evalu ation Operations Management Process Automation Customer Relationship Mgmt Customer Service Focus Multiple Project Management Performance Optimization Network Automation Next Generation Technologies Budget / P&L Cost Control Princi ...
91 hits
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B Newman Location: Greensboro, NC 27455 ... over nineteen years experience in Outsourcing Services, Customer Care, Collections and Call Center Management within various nationally recognized organizations. Proven leadership skills and an exceptional talent for developing high performance leaders by fostering a proactive approach focused on delivering strong results. Significant experience in implementing developmental management concepts across multi-site and international operations within outsourcing companies to generate team strength directed towards customers and bottom line results. Diligent at managing operating costs, quality, performance to standards and taking action as needed to correct discrepancies and deficiencies. PROF ...
89 hits
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J Fulton Location: Charlotte, NC 28270 ... ith a distinguished leadership record in financial reporting, business analysis, information systems, accounting/finan ce, and project management (for $44 billion in assets). Successfully liaised with IT teams. Ensured compliance with agencies. Understanding of financial products/service s and sales and database environments. Familiar with various system platforms. Core proficiencies and areas of interest:Leaders hip Business/Systems Analysis Accounting/Finan ce/P&L Project MgmtControls/Bud gets Compliance Staff Mgmt/Training IT LiaisonSELECTED ACCOMPLISHMENTSC oordinated with controller's department; maintained financial information and provided key financial reports, such as bal ...
87 hits
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L Richards Location: Winston Salem, NC 27106 ... ase profits for my employer. Assets - Able to communicate with diverse groups of people - Objectives and Assignments being met in a timely manner - Effective writer and speaker with strong communication skills - Hard working, educated, adaptable and an excellent problem solver - Ability to follow instruction as well as work independently Work History 10/08 - 07/09 American Express 7701 Airport Center Drive, Greensboro, NC 27409 Collections Credit Analyst / Customer Account Manager - Inbound/Outbound Calling for Collection Accounts - Delivering Brand enforcing Customer Service to Car ...
85 hits
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N White Location: Greensboro, NC 27407 ... all around customer service skills. WORK EXPERIENCE Cashier/hostess 3 2009 - 0 0 Shoney's of Greensboro | Greensboro, NC Food and Beverage ProductionGreete r/cashierI work at a lovely family restaurant where my duties include greeting and seating the customers, hourly cleaning, and operating the cash drawer. shift leader/ key holder 10 2008 - 3 2009 Priscilla McCall’s | Greensboro, NC RetailCashier and shift leaderI was a shift leader at this adult novelty store. my duties included opening and closing store, bank preparations and bank drops, store re-arrangements, running registers, giving helpful support to my fellow cahiers and inbound and outbound stock and store transfers.Collec tion A ...
83 hits
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A Boyd Location: Charlotte, NC 28208 ... er Accounts using Sam's intranetAccepted paymentsIssued customer credit towards new and existing accountsCUMMINS INC.Inventory Clerk 4/00-7/04 Worked in Inventory to locate matching and missing UPC'S for accuracy during packagingused necessary tools to enter data collected while doing inventoryUsed in-house log to obtain daily projectsAT&T Communications Account Verification Specialist 12/98-2/00Worked inbound/outbound telephone system successfully obtaining needed customer billing information for calls previously placed over AT&T's networkEstablish ed new customer accounts after receiving necessary billing informationPlace d and removed long distance blocks from landline telep ...
81 hits
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D Grisham Location: Shelby, NC 28150 ... ng a position to utilize my diverse professional skills. EDUCATION ISOTHERMAL COMMUNITY COLLEGE Spindale, NC Early Childhood Development - Elementary Education 2001 - 2003 WESTERN CAROLINA UNIVERSITY Cullowhee, NC Elementary Education / Spanish 1971 - 1972 EXPERIENCE LITTLE BROADWAY DANCE STUDIO Forest City, NC Administrative Assistant / Receptionist 2006 - Present · Enroll students into proper classes. · Collect and document tuition fees and accounting data. · Receive and answer all phone inquiries. · Aid parents/students with personal requirements. RUTHERFORTD COUNTY SCHOOLS Forest City, NC Teacher's Assistant - Element ...
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