Customer Service Director Jobs in North Carolina

Job Title: Customer Service Coordinator Company: Location: Charlotte, NC Description: Seeking candidates who have excellent customer service and organizational skills, a strong work ethic, ability to multi-task and is flexible with assigned duties. Role requires providing a team player who takes responsibility for completing duties timely. Must assist with maintaining a neat, clean and orderly facility. (Former waitresses are great in this role.) 25 - 30 hours per week

Job Title: Sales Customer Service Coordinator Company: Company Confidential Location: Salisbury, NC Description: SALES CUSTOMER SERVICE COORDINATOR  American leader in Protective Wall Padding, has immediate opening for a Sales Customer Service Coordinator.       Preferred candidate will have successful experience in a dynamic customer environment with a demonstrated commitment to outstanding customer service.  In-depth experience with cost estimating/quoting, bid follow up, order entry, production coordination and support documentation is a must.  Preference will be given to those candidates who also have experience with on-site installation contracts and shipping logistics.   Candidate must have an Associates Degree and/or minimum of 5 years of Customer Service Experience in a manufacturing/sales environment.  Proven problem solving skills, coupled with the ability to multi-task to meet deadlines is a must.  Excellent interpersonal and communication skills are required along with a working knowledge of Microsoft Office applications; Word, Excel, etc..; must be able to travel periodically.  Salary DOE, benefit package includes but not limited to: health, 401(k), and paid time off.

Job Title: Customer service Coordinator 28 Company: Location: Raleigh, NC Description: Customer service Coordinator - We are looking for someone to assist in handling customer service issues. If you are interested please contact me at Register to View for more info and to complete an application. Please put "28 customer service" in your subject line. I will try to get back to you in 24 hours. GSP

Job Title: Director of Call Center Company: Location: Raleigh, NC Description: Purpose: The Call Center Director will plan and direct the staff and operations of a 15-seat in-bound call center as it grows to 45-seats, to ensure service goals are consistently met. This position will also provide leadership and professional development to assigned direct reports, as well as utilize systems to their fullest to accomplish goals. This position reports directly to the VP of Operations. Duties: ? Direct all activities within the Call Center including, hiring, training, reporting, management of call center software, QA monitoring, agent development and mentoring. ? Track and analyze Call Center performance versus both sales and service goals; issue regular reports to senior management and business unit customers of performance versus goals and recommended activities. ? Provide strategic planning of Call Center, create buy-in among the staff, and implement process and system improvements. ? Build a team environment through regular contact, communication, and meetings with staff. ? Ensure that staff is sufficiently trained and managed to accomplish shared goals. ? Successfully manage and mentor Call Center Supervisors to build a culture of excellence ? Work within internal HR to manage all HR issues for the Call Center including interviewing, hiring new employees, modifying or introducing new staff policies and ensuring staff compliance with all policies. ? Create and implement a staffing plan to minimize impact of employee turnover on staffing and service level goals. Minimum Qualifications: ? Bachelors Degree and 5+ years of Call Center experience in a Senior Management or Executive role ? Thorough understanding of all phases of successful call center operation required ? Strong commitment to customer and client satisfaction ? Demonstrated success in managing a call center is essential along with highly developed process management skills ? Superior leadership, team-building, interpersonal, and analytical skills ? Ability to direct and motivate others ? Excellent written and verbal communication, multi-tasking, and time-management skills required ? Ability to both lead and support ? Must be highly proficient in MS Word, Excel, PowerPoint, Outlook, and Call Center Systems ? TeleVantage experience a plus Salary & Benefits: Salary commensurate with experience Health, Dental, Disability, & Life Insurance 401K Program with 5% employer match Paid Holidays and PTO