Customer Service Director Jobs in New York

Job Title: Senior Director of Client Services Company: Interactive Data Corporation Location: White Plains, NY Description: Interactive Data is a leading global provider of mission-critical financial information, including market-data, securities pricing (including evaluated pricing) and analytic tools to financial institutions, active traders and individual investors.We currently have a terrific opportunity for a Senior Director of ClientServices working in our Real-Time Services Group in White Plains, New York. This position is responsible for directing the Real-Time technical and sales support efforts, and acts as a liaison with other Interactive Data cross-functional divisions/departments.In this role, you will be responsible for providing direct management oversight to 3 departments that support our real-time market data clients - Client Services(Technical Support & Customer Installations), Sales Support and Technical Account Management.You will provide direction for designing and implementing a 24 hour Global Call Center, and you will project manage the introduction of client self-service utilities; establish best practices and evaluate ideas to improve efficiencies/automation to improve timeliness of order turnaround; provide technical resource to institutional client facing organization/clients to assist with product/market center migrations; represent the business needs to various cross-functional departments and act as mediator for resolving internal issues/conflicting priorities, etc.About Interactive Data CorporationInteractive Data Corporation (NYSE: IDC), supplies time sensitive pricing (including evaluated pricing), dividend, corporate action and descriptive information for more than 3.5 million securities traded around the world, including hard-to-value instruments. May of the worlds best known financial services and software companies subscribe to the Companys services in support of their trading, analysis, portfolio management and valuation activities. Through its businesses, Interactive Data has approximately 2,200 employees in offices located throughout North America, Europe, Asia and Australia. The companys stock is traded on the New York Stock Exchange (NYSE) under the symbol IDC.JOB REQUIREMENTSTo be considered for this role, candidates must have a minimum of 5 years experience in the Real Time Financial Market Data arena, and several years experience with customer service, technical support and/or sales support. Candidates must have: Solid knowledge of industry best practices (both real time data AND client service) and the ability to develop practical solutionsfor worklow basedon these best practices Exceptional Project Management and Planning skills are essential Excellent communication and influencing skills and be comfortable working with individuals at all levels throughout the organization A strongfocuse on execution Ability to lead though example, motivation, and encouragement. Experience supporting customers who utilize real-time data feeds is preferred. Candidates must have a Bachelor's degree; an MBA is preferred.INTERACTIVE DATA IS AN EQUAL OPPORTUNITY EMPLOYERSubmit Your Resume With Us By Clicking Here.

Job Title: Customer Service Coordinator Company: Genesee & Wyoming, Inc. Location: Rochester, NY Description: Regional freight railroad company has an opening for a Service Coordinator in its NY/PA Region Customer Service Department. This Position will be located in Rochester, NY and requires a minimum of three years experience working directly with customers. Previous rail freight transportation experience is preferred, but is not required. A college degree is also preferred. Work schedule could be an "A or B" shift, but also may include, holidays and/or weekends. PRIMARY FUNCTIONS, DUTIES AND RESPONSIBILITIES: * Coordinate all aspects of service and resolve problems on behalf of customers; serve as the point person for all communication and performance issues. * Grow relationships with customers, focusing on the success of their businesses. * Take ownership of solving problems; develop opportunities for improved rail service and increased customer satisfaction. * Work with the Operating Department to prepare work assignments and maintain all car movement records in a computer system. * Support Marketing efforts to grow business levels with current customers. * Manage railcar fleets for optimum utilization. * Assess situations and make appropriate business decisions Required Skills: * Customer Focus * Good listener with professional telephone demeanor * Excellent verbal and written communication * Initiative * Ability to assess, analyze and resolve problems * Proficiency with computers & experience with Microsoft Office Suite * Data entry * The qualified candidate must posses a valid driver's license Required Experience: Education Required or Equivalent Experience: High School Diploma or GED with 3 years relevant experience and/or training; Education Preferred: College Degree with 3 years relevant experience and/or training Related Experience Required: 3 years relevant work experience Related Experience Preferred: 5 years relevant related experience

Job Title: Entry Level Customer Service Coordinator Company: Location: New York City, NY Description: IMPORTANT NOTE: THIS IS A TUESDAY?SATURDAY (9am-6pm) POSTION. PLEASE DO NOT RESOND IF YOU ARE NOT ABLE AND WILLING TO WORK TUESDAY-SATURDAY SpaFinder, Inc. (SpaFinder.com) is seeking an ENTRY LEVEL Customer Service Coordinator for its SpaBooker division. The Customer Service Coordinator will be primarily involved in ensuring the successful use of the SpaBooker software on the spa level. This position will work directly with spas to guarantee the successful adoption of SpaBooker and continually offer a level on on-going service that clearly demonstrates the company?s dedication to customer service. SpaBooker is a service-driven company, and this position is a tasked with the frontline execution of that philosophy. RESPONSIBILITIES: ? Act as the primary contact during for all customer service matters that originate through the support line. ? Develop knowledge of all aspects of the SpaBooker system. Expert level of comprehension of the system capabilities is a must. ? Work with clients to obtain and document data based on the new client?s records, including, but not limited to, sales transaction histories, client information, gift certificate liability reports and future appointments. ? Work with clients to mediate their problems, understand their needs and follow through to the point of conflict resolution. ? Document client interactions, acts proactively to meet deadlines and provides regular status updates to the team. ? Help the client understand and document their business needs and processes while managing client expectations. ? Coordinate with internal teams to refine and polish the customer support process. ? Address client issues/problems in a timely fashion, to ensure satisfaction and adoption. ? Perform all job duties while keeping in mind the mission of SpaBooker. REQUIRED SKILLS: ? Bachelor?s degree or commensurate experience required. ? Proactive execution of responsibilities. ? Excellent oral and written communication skills. ? Advanced problem solving mentality a must. ? Patience, patience, patience. ? ?Thick Skin? to handle customer issues properly. ? General proficiency with the internet and MS Office required with an emphasis on Microsoft Excel. ? Experience with hosted software applications (i.e. Salesforce) is a plus. ? Ability to thrive in a fast-paced environment and manage multiple projects with tight deadlines. ? Must possess strong organizational skills and be detail oriented. THIS IS A TUESDAY?SATURDAY (9am-6pm) POSTION. PLEASE DO NOT RESOND IF YOU ARE NOT ABLE AND WILLING TO WORK TUESDAY-SATURDAY This is an entry level position. Compensation $32k. Stock options. Competitive benefits. For immediate consideration, please submit a cover letter and resume to Register to View Please indicate ?Customer Service? in the subject line of your email. Emails sent to any other address, or any phone calls, will result in the candidate being immediately removed from consideration. SpaFinder is an equal opportunity employer.

Job Title: Call Center Director Company: Superior Group of Companies Location: Williamsville, NY Description: Job Id: 215846 Category: Professional Description: Superior Technical Resources is looking for a Call Center Director to work in Williamsville, NY. This is a direct position with great benefits available. Individual will be responsible for the effectiveness of a virtual call center, including forecasting, workforce scheduling, and schedule adherence. Also responsible for defining and managing the business requirements for standardized operating procedures, generation and distribution of performance metrics, and ongoing quality assurance and training to attain high levels of member satisfaction and meet or exceed sales goals. Individual will work with both senior leadership, call center managers, and other departments including marketing, information technology and outside vendors.Salary based on experience.Talent and Resources, Aligned. www.superiorjobs.com. EOE M/F/D/V

Job Title: Customer Service Coordinator (Upper East Side) Company: Location: New York City, NY Description: Upper East Side Gynecologic Oncology office is seeking an ENTRY LEVEL Customer Service Coordinator for our spa like office. The Customer Service Coordinator will be primarily involved in ensuring the successful use of appointment setting and dealing with patients. This position will work directly with the practice manager to guarantee the successful adoption of the office and continually offer a level on on-going service that clearly demonstrates the company?s dedication to customer service. This physician office is a service-driven company, and this position is a tasked with the frontline execution of that philosophy. REPSONSIBILITIES: Act as the primary contact during for all customer service matters that originate through the phone lines. ? Develop knowledge of all aspects of the practice. Expert level of comprehension of the system capabilities is a must. ? Work with clients to obtain and document data based on the new client?s records, including future appointments. ? Work with clients to mediate their problems, understand their needs and follow through to the point of conflict resolution. ? Document client interactions, acts proactively to meet deadlines and provides regular status updates to the team. ? Help the client understand and document their business needs and processes while managing client expectations. ? Coordinate with internal teams to refine and polish the customer support process. ? Address client issues/problems in a timely fashion, to ensure satisfaction and adoption. ? Perform all job duties while keeping in mind the mission of the practice REQUIRED SKILLS: ? Bachelor?s degree or commensurate experience required. ? Proactive execution of responsibilities. ? Excellent oral and written communication skills. ? Advanced problem solving mentality a must. ? Patience, patience, patience. ? ?Thick Skin? to handle customer issues properly. ? Ability to thrive in a fast-paced environment and manage multiple projects with tight deadlines. ? Must possess strong organizational skills and be detail oriented. Hours are 10AM - 6PM Monday - Friday.

Job Title: Director of Customer Service - New York Company: Kaplan, Inc. Location: New York, NY Description: Kaplan is seeking a Director of Customer Service to lead the day-to-day management of the level one Customer Care Center (CCC) service teams. The Director provides both tactical and strategic direction for the frontline managers and staff responsible for supporting customers post-enrollment through our contact center. The Director of Customer Service will serve as a leader and role-model for the organization.Responsibilities:Create a culture that promotes caring, thoughtful customer interactions.Ongoing assessment of contact center service team structure/functions and changes required to meet customer support demands.Management of recruiting, hiring and training of new student service team leads and agents.Forecast interaction volume, project staffing models and generate effective schedules.Management of the scheduling process to ensure proper coverage meeting standard contact center metrics during operating hours.Determine work and process flows for the frontline teams.Report monthly on team and agent performance metrics related to quality, productivity and customer satisfaction.Promote and maintain a high level of team morale and motivation.Build relationships with key stakeholders throughout the organization – be a strategic resource/partner to decision-makers.Drive customer experience improvements through the field, technology and product teams by delivering information on customer impact and feedback.Collect, analyze, and report on customer issues and feedback. Recommend product, process, policy and procedural changes based on analysis with a focus on improving the customer experience.Requirements:Bachelors Degree required3-5 years experience managing and leading service teams in a contact centerExperience creating staffing models and schedules based on forecastsStrong management, entrepreneurial and team motivation skillsExcellent interpersonal, communication and presentation skillsProblem solving, decision making and creative thinking abilitiesStrong analytical and quantitative skills – Excel is a mustExperience with either Nortel or Genesys contact center management systems

Job Title: Director of Customer Service Company: VWR Funding Location: Tonawanda, NY Description:   Aligns the Customer Service Organization to business needs and overall objectives, acting as the liaison with other functional areas. Leads Customer Service Management, enabling manager, supervisors, team leads, and associates to provide excellent customer care through continuous improvement and skill development. Responsible for daily performance and activities of four locations, while continuously improving processes and developing individual and team capability.   JOB REQUIREMENTS Excellent communication skills for communication with internal and external customers. This should include telephone skills and experience.  Knowledge of contact center management, including call-flow and service level, and knowledge of new technology and terminology in contact center industry. Superior interpersonal skills important for relating to various levels of management and associates. Problem solving skills needed for issues resolution with internal and external customers. Coaching and development skills used in working with supervisors and associates.   DESIRED EXPERIENCE Minimum 5-7 years of management level experience in medium call center environment.  EDUCATION BS or BA, or equivalent experience. MBA desired. EOE M/F/D/V   VWR maintains a drug free workplace   VWR and design are registered trademarks of VWR International, LLC. VWR International, LLC is aware of fraudulent e-mails referencing VWR job opportunities. Please note: VWR does not hire employees through e-mail solicitation and never requests any employee to cash money orders or send money to others. If you question the legitimacy of a job opportunity, you can verify all job opportunities for the US and Canada at www.vwrjobs.com

Job Title: Client Service Director Company: GLOBAL POINT AGENCY   Location: New York, NY Description: * Responsible for budget revenue recognition and forecasting, financial plan execution* Motivate, grow and lead a team of up to 6 direct reports

Job Title: Customer Service Coordinator A J Wright, Marshalls, T J Maxx Company: New York's Job Exchange Location: Rochester, NY Description: Customer Service Coordinator Register to View A J Wright, Marshalls, T J Maxx Job Description Location: Rochester. Customer Service Coordinator. Part time. Work Days and Hours vary, Sunday-Saturday. Benefits: Optional participation in benefit plan. Deadline: 3/18/10. Responsible for operational controls at the Front Line Service Desk, Layaway, and Jewelry. Ensures Front Line Associates provide prompt, courteous, and knowledgeable service to all customers. Resolves customer service issues appropriately and competently. Audits and approves all necessary Front Line paperwork. Responsible for training and developing store Associates on customer service standards, register procedures and proper Front Line procedures and controls. Job Qualifications: Professional appearance; Solid customer service skills and experience; Excellent verbal and written skills; Ability to make timely decisions under challenging circumstances; Strong organizational skills, attention to detail; Leadership, takes ownership, can direct others; Self-motivated, works quickly and efficiently on multiple tasks; Responsible, dependable and honest. Ability to work a flexible schedule, including nights and weekends. Apply in person. A benefit package may or may not be available. Request specific information from the employer. Job Summary State Job ID: NY0934860 Job Title: Customer Service Coordinator Company: A J Wright, Marshalls, T J Maxx Location: US - NY, Rochester, 14618 AJE Reference Number: 530606772 Job Start/End Date: not provided Job Type: Regular Job Classification: Part Time Hours/Week: not provided Salary Range: $ 7.25 - 8 per hour Education: Less than High School Required Degree/ Formal Training: not provided Required Licenses/ Certificates : not provided Experience: 0 months Company Homepage: not provided More Information

Job Title: Customer Services Director Company: Verint Systems Inc. Location: New York, NY Description: Overview of Job Function: The Customer Services Director will provide strategic oversight in the direction of all services and support efforts for our major customer accounts. This role will be involved in the sales process to ensure a successful implementation and ongoing leverage of the solution at the customer site. The CSD will promote a productive and positive relationship with customers and partners by ensuring professional, timely and courteous customer support and services delivery. The CSD will focus on strengthening relationships at the manager and director level within designated accounts, and foster deep strategic relationships at the VP and/or C-level role in those accounts. This role will also interact with and drive other key tasks and cross functional activities within Verint with Services, Product House, and Sales, to ensure extraordinary customer satisfaction. The CSD will be responsible for having updated and extensive knowledge of the product and solutions suite.Minimum Requirements:Bachelor*s degree in engineering, computer science or IT or equivalent such as a major technical certification is required. 10 years experience in a customer facing role within a technology environment5 years experience in a technical account management capacity5 years of experience interfacing with Sales, Services/Support and R&D organizations Demonstrated ability to utilize tools such as MS Office Suite and CRMs to facilitate company and account interaction.Exceptional customer facing skills.Excellent written/oral communications skillsDemonstrated ability to function in a high pace, high stress environment.20% travel required.