A Jakabaregan Location: New Providence, NJ 07974 ... ducts/custome rs, on-time shipments/delive ries, increased productivity, and cost reductions that have positively impacted bottom-line results and customer satisfaction. EXPERIENCECAMFIL FARR, Riverdale, NJ 2007 – 2009Director, Customer Service Responsible for Corporate Customer Service which encompassed five manufacturing facilities in the United States. Managed a staff of nine which included two Managers and seven CSR’s.• Developed and presented a strategic business plan focused on achieving world class Customer Service to Executive Management.• Reviewed Customer Service policies and procedures to ensure standardization of proc ...
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R Kelsch Location: Hawthorne, NJ 07506 ... rives business through improvement initiatives, building teams resulting in increased business and revenue growth. Organized and proficient professional training skills, strong project management skills, a positive attitude and a proven track record of success. Hands on leadership.EMPLO YMENTHealthBridg e Inc July 2009 - PresentCustomer Service Management ConsultantRespon sible for setting up new call center for major pharmaceutical client processing Outbound / inbound calls in the tele-marketing arena. Manage 10 customer service representatives. Defined quality measurements working with IT to build pe ...
95 hits
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M Burt Location: Belleville, NJ 07109 ... ghly analytical, innovative, and organized with a history of developing effective strategies for growing teams, accounts, revenues, and profitability. Proven success at accurately analyzing client needs, designing effective solutions, and overcoming challenges to deliver phenomenal results. Excellent communication, negotiation, and interpersonal skills that result in productive relationships at all levels. Known for creating and implementing processes, procedures, and metrics and motivating staff to succeed. Key strengths include: Strategic Planning Client Relationship Management Account Revitalization Employee Training Metrics & Standards Creation Group Consolidation ...
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J Lisa Location: North Bergen, NJ 07047 ... oduction management including personnel management, budget management, and in-depth technical knowledge of the printing and finishing industry. EDUCATION: Rochester Institute of Technology, College of Graphic Arts and Photography, School of Printing MAJOR: Printing Management and Science, B.S. 1978, A.S. 1976. Honors: 4 year - Lasky and 1 year - Cary, Memorial Scholarships Associations: Environmental Task Force - Gravure Association of America 1979-1986. EMPLOYMENT HISTORY: 2007-2009Graytor Printing Inc., Lyndhurst, NJ Project Planner & Manager 2005-2007CS Raad, Inc., Saddle Brook, NJProject Planner & Manager 2003-2005America n Graphic Finishers, Kennesaw, GA Plant Manager 2000 ...
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B Campisi Location: Howell, NJ 07731 ... n g Analyst · Manage a variety of support teams ranging from 5 to 23 employees (mainly remote), raising customer satisfaction to 6.7 from initial 4.8 (7.0 scale). · Responsibilities include performance reviews, career development/coac hing, retention/recrui ting of support personnel, setting of team goals, establish agents roles and customer support roadmaps · Deliver customer support requirements, schedules, quality, resources, priorities and dependencies and employee skill sets using Siebel Analytics and Nortel Symposium systems · Responsible for customer resolution with customer contact & negotiation using Siebel CRM · Siebel project manager and liaison to the Siebel IT tea ...
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M Quinn Location: Hawthorne, NJ 07506 ... e Peer Group (Pharma), Outercurve Technologies (software supporting AT&T Wireless' BlackBerry users), Cingular Wireless, and Metro and Shadow Broadcast Services (traffic reports for the broadcast networks).Hallma rks:Have an overall perspective on the total customer service business-and what is necessary to make it work and to successfully run it.Possess the ability to grasp quickly and understand new systems and procedures, new technologies and new industries.Posse ss a broad and in-depth understanding of many aspects of today's business world: Technology and financial systems, and support units such as call centers, sales units and customer service operations.A strong leader-by example ...
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B Mione Location: Denville, NJ 07834 ... Channel Development / Operations / Client Service / Startups / Process Improvements I created and managed innovative financial services channels that drove significant revenue and profit growth. By developing customer-friendl y products and exploiting untapped markets, I won over new clients and built strong market share. My contributions has generated up to a half million new consumer accounts and major B2B clients.Emphasiz ing first-class customer service and focus on client advisory solution sets, I grew loyal B2B and B2C customer bases and consistently delivered unprecedented sales volume. I have managed budgets to $80M and staff to 675. I can contribute by:Identifying and capturing pro ...
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E McMillan Johnson Location: Irvington, NJ 07111 ... t Effective communicator with strong problem resolution and time management skills Demonstrate a high degree of resourcefulness and initiative in fulfillment of tasks Continually strive to expand and improve personal knowledge in all assigned areas Research market and industry information and accurately interpret data and trends Expand industry knowledge in investment banking and promote ideas and best practices Exercise a highly professional, courteous, and cooperative approach to all assigned tasks Experience SunGard Investment Systems LLC (Portfolio Management)1979- 2008 Client Support Analysis 1999-2008 Responsible for system and product support ...
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G Mccartney Location: Pennsauken, NJ 08109 ... tch customer service management for high profile clients and new program start-ups with revenue growth. A leader with a demonstrated history of increased profitability based on proactive sales and service initiatives.CARE ER OBJECTIVE: SENIOR LEVEL POSITION WITH A GOAL TO INCREASE SALES OR ENHANCE CUSTOMER SERVICE AND INCREASE PRODUCTIVITY AND PROFITABILITY. KEY COMPETENCIES:Pro ductivity Driver Service Level Achiever Marketing/Lead GenerationStrong Client Manager KPI Implementer Successful Restructuring ExperienceDirect ion Setter Team-player & Motivator Program Development & Start-ups Staff Builder/Evaluato r Customer Service Leader Telemarketing/Sa les ...
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K Mcleod Location: Branchburg, NJ 08876 ... ntric PROFESSIONAL SUMMARY Results-driven professional with experience managing multiple projects simultaneously. Proven ability to develop and implement customer service plans to improve customer relationships and increase satisfaction. Passionate about quality customer service. Strong general management qualifications in personnel scheduling, quality control, project development, project management and human resources. Excellent ability to train, develop and retain loyal employees. PROFESSIONAL EXPERIENCE GEMOLOGICAL INSTITUTE OF AMERICA, New York, NY 2007 - 2009 Manager of Client Services · Managed 5 supervisors and staff of 42 reps in customer service, gemological services, a ...
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