Customer Service Director Resumes in New Hampshire
Resume Search
1.
R Sheldon Location: Dover, NH 03820 ... to the productivity and profitability of the company.SUMMARY OF QUALIFICATIONSTh irteen years of successful sales and marketing experience.Twent y-two years of progressively responsible achievements in the banking industry.Strong oral and written communication skills.Demonstra ted management ability through increasingly responsible roles.Ability to start, grow and manage departments.High ly organized self starter with effective customer service skills, who can work independently while contributing to the success of the entire organization.Ene rgetic competitive achiever who can motivate team members, successfully manage multiple priorities and perform in a fast paced environment.Work ing kno ...
97 hits
2.
D Farr Location: Manchester, NH 03103 ... _____ ________________ ________________ ____ Profile • More than fifteen years of successful experience in customer service and telemarketing. Recognized strengths in account maintenance, problem solving, trouble-shooting and sales staff support. • Excellent working knowledge using Microsoft Office products. • Proven ability to train, motivate, and supervise customer service and telemarketing employees. • A team player, acknowledged as a “Total Quality Customer Service Professional. 221; • Strong communication and organizational skills, highly motivated, and focused. Able to relate effectively with people from all backgrounds and expertise l ...
95 hits
3.
C Nunez Location: Rindge, NH 03461 ... lsEDUCATION: Norwich Free Academy, Norwich, CT (honor roll student); Sociology and Multicultural Academic AwardsEXPERIENCE : Aug 2009-Present: Courtyard by Marriot-Coco Key, Fitchburg, MA Night Auditor Aug 2008-Feb 2009: United Way, Hartford, CT Loaned Executive - Medical Division Sept 2007-Jan 2008: C & G Associates, Groton, CT Server Trainer Oct 2002-Oct 2007: Mohegan Sun, Uncasville, CT Junket Marketing Administrator Coordinator for Latin Marketing Casino Reservationist Sept 2005-April 2006: Elemis Spa, Uncasville, CT Call Center Supervisor 2004: Jackson Hewitt, Groton, CT Marketing Manager 2001-2002: Best Western Cristata Inn, Uncasville, C ...
93 hits
4.
A Higgins Location: Stratham, NH 03885 ... ny repeat customers and ongoing projects, negotiating contracts, generating leads and staff management. Aged account management SUMMERY OF QUALIFICATIONSRe sponsible for new customer sales and maintaining existing accounts in a professional manner and instilling confidence in our services Initiating cost effective ways to perform our services to increase profitabilityWor king with clients to fully understand their needs and exceed their expectations PROFFESIONAL EXPERIENCEInboun d call sales rep specializing in selling add on clubsCenter Point Teleservices October 2009 - Presen ...
91 hits
5.
A Clark Balcom Location: Pelham, NH 03076 ... nt through change management and quality improvement strategies. Experienced in management of World Class Customer Service Quality teams. Proven abilities in interpersonal, problem solving and communication skills. PROFILE - Possess strong interpersonal skills; able to work effectively with individuals at all levels within an organization - Catalyst for change, process and performance improvements in Customer Contact Centers ranging from 700+seat Financial Services, 110+ seat off-shore multi-channel e commerce center to 200 seat Inbound/Outbound Sales, Service and Product Support environments - Excellent written/verbal communication abilities with strong presentation skills PROFESSI ...
89 hits
6.
D Cartier Location: Sandown, NH 03873 ... ighly motivated professional seeking a challenging position that will utilize my operational management and team-building skills. v Certified Call Center Manager v Proven ability to lead a team to success (96% +) and increasing profit margins. Demonstrated success in interpersonal and personal skills. (98% Employee Retention) v Financial metrics achieved: Total Care Costs ($44,116.000) Administrative operating expenses ($2,295,681) CY07 3.5% below budget. v Over 10 years experience leading & overseeing employees in diverse dynamic industries. A demonstrated track record of managing change with proven results in the achievement of service goals. v Established career in; ...
87 hits
7.
V Larco Location: Salem, NH 03079 ... rt *Designed and implemented “exceptional customer experience” including order point, billing, delivery, etc. through post sales activities, i.e. technical customer support and non technical customer care. *Built a 300 person plus customer service/support group which consistently exceeded customer expectations based upon monthly customer surveys through multi tiered support structure. *Achieved world class performance regarding our contact center metrics including < 2% abandonment rate for Global calls, 97% customer satisfaction, 88% initial call closure and <2 minutes average time to answer. *Established Remote Services Group within Customer Support responsible for software implementa ...
85 hits
8.
C Mazza Location: Kingston, NH 03848 ... project management; and account management in an international marketplace. A flexible, self-starter with a solid track record for providing value, increasing operational efficiency, generating cost savings and contributing to company profits. Led cross-functional teams with diverse technical backgrounds. PMP Certification (Currently attending certification classes). Ø Project Managed Electronics Lab ISO 9000 rebuild to current OSHA and ISO standards. Ø Managed over 100 cross-functional Installation Projects for AT&T with net ROI of 150 million dollars. Ø Managed several software upgrade projects for AT&T customers. Problem Solving Crisis Resolution Project Management ...
83 hits
9.
J Moreau Location: Hooksett, NH 03106 ... ding exemplary service, promptly resolving problems and generating high satisfaction rates. · Manage all customer interactions with key account holders. · Provide customer service in diverse industries and business environments, including manufacturing, retail, banking and office settings. · Leverage outstanding communication and relationship-bui lding skills to establish and maintain productive client relationships that result in repeat sales and referrals. · Excellent collaboration skills; effectively team with employees at all levels to meet goals. · Resolved problems before reaching escalation stage using tact and diplomacy. · Skilled in managing multi-line phone systems a ...
81 hits
10.
B Zaino Location: Milford, NH 03055 ... f technical and managerial skills. A demonstrated record of accomplishment in delivering outstanding customer satisfaction. Key skills include: Strategic planning· Team building Problem solving· Relationship building New process introduction· Leadership Experience:Aveks aWaltham, MA Creator of Compliance Management and Enterprise Access Governance Solutions Customer Service Manager2007 to Present Post sales and partner support (Linux, Oracle, Tomcat) Escalation management Develop and deliver training (internal, partner and end-user) Significant achievements: Team Startup Created all support processes and procedures, implemented support infrastructure (call tracking, FTP ...
Saved Resumes
