Customer Service Director Jobs in Nebraska

Job Title: Advertising Coordinator / Customer Service Representative Company: The Knot Weddings  Location: Omaha, NE Description: Where do you see yourself in 5 years? We know where we will be. The Knot Inc. is the only single-focused life stage media company connecting engaged couples, newlyweds, and first-time parents with the trusted information, products, and advice they need to guide them through the most seminal years of their lives. Our family of premium brands began with the industry’s #1 wedding brand, The Knot, and has grown organically to include The Nest and The Bump. Our groundbreaking community platforms and incomparable content have ignited passionate communities across all our brands. The Knot Inc. is recognized by the industry for being innovative in all media including the Web, social media and mobile; magazines and books; and television and video. For our advertisers and partners, The Knot Inc. is that consummate opportunity to connect with our devoted communities as they make some of the most important decisions of their lives. Thirteen years old and still driven by the same entrepreneurial spirit that brought us our initial success, The Knot seeks smart and passionate professionals ready to roll up their sleeves. The right candidate for our company will be intelligent, enthusiastic, a problem-solver, and above all, a team player. Warning: While entrepreneurship entails the sometimes excruciating process of creating something from nothing, we think the sense of accomplishment is spectacular. We can’t wait to see who will walk through the door next. Will it be you? What will your next career entail? Advertising Coordinators/Customer Service Reps contact advertisers to get the materials needed to launch their profiles and ads. This position requires an organized, detail-oriented individual with strong interpersonal skills. If you enjoy working in a fast-paced environment and helping customers from across the country to pull their publications together, then this position is for you! When you walk through the door, we expect you to have: - A working knowledge of collecting, tracking and processing materials for electronic print and prepress production. -Previous related experience with a publisher, advertising agency or printer required. What we provide: Our benefits package includes excellent medical, vision and dental insurance; short- and long-term disability; life insurance; flex spending for health care and dependent care; Employee Assistance Program; 401(k) with match; Employee Stock Purchase Plan, casual work environment, paid holidays, paid vacation and more! Interested?  Tell us why. Hit the apply for button below or email Register to View with your current resume and salary requirements. We will be in touch quickly if your resume matches what we need, so send it now! If there is an interest HR will contact you, so please no phone calls. We wish you the very best in your job search and know you’d love to work here, because we sure do! The Knot Inc. complies with all federal, state, and municipal laws that prohibit discrimination because of age, race, color, religion, sex, national origin, disability, marital status, veteran status, sexual orientation, or any other protected characteristic. Modify / Close Posting

Job Title: Assistant Director, Customer Service Company: Bellevue University  Location: Bellevue, NE Description: Bellevue University is a recognized leader in providing quality business, liberal arts and career-oriented programs at undergraduate and graduate levels to a diverse student body through in-class and online venues.  The University has established itself as an important national force for quality, growth, and innovation in traditional, accelerated and online programs while emphasizing teaching excellence, Cyber-active learning, and interactive education. Due to our continued growth, our Information Technology Services department is searching for a knowledgeable individual to fill our Assistant Director, Customer Service position.  We are looking for an individual who can effectively communicate to understand how the clients needs can be met through an IT solution! The Assistant Director, Customer Service is responsible for providing leadership, planning, operations, relating to service delivery across the breadth of information technology offerings.  This position is responsible for supporting business process design and improvement, through tracking service responses for incidents and feature requests, developing technical specifications for new development, developing specifications for business intelligence programming, report development, and documentation of IT services and processes. The incumbent manages the delivery team (business analysts and report developers) and serves as the liaison between internal IT customers, and the IT development and systems teams. The Assistant Director develops, maintains, and executes a communication plan for the ITS department that ensures internal and external stakeholders are kept informed regarding product status and changes. To qualify for this exciting opportunity a Bachelor’s degree in Computer Science/Information Systems, Business Administration, or related discipline is required.  The ideal candidate will have five (5) years experience in customer service that relates to IT with at least four (4) years management experience.  You will also need the following: Experience and knowledge of ERP systems, business process management, customer care, and how to use technology and applications to solve business problems is essential.  Excellent written and verbal communication skills combined with the ability to listen to and understand information and ideas presented through customer contact. Demonstrated problem solving skills and ability to make sound and accurate decisions. Demonstrated skill in business process development, formulating policy, and developing and implementing new strategies. Skill in budget preparation and fiscal management. Ability to perform various tasks simultaneously and work in a fast-paced environment, while producing optimal outcomes.  Flexibility and the ability to operate under stressful, time-sensitive deadlines. Excellent customer service orientation required and ability to facilitate resolution to questions and concerns with internal and external customers. Must be able to maintain a high degree of confidentiality. Bellevue University is a fast-paced, fast-growing institution accredited to offer bachelor, master and PhD degrees, and degree-completion programs online, as well as within a 250-mile radius of Omaha, Nebraska.  A full benefits (health, dental, vision, 403b match, tuition remission, paid vacation/sick, etc.) package is available with this position.  For more information about Bellevue University, please check out our home page at http:www.bellevue.edu. Modify / Close Posting

Job Title: Customer Service Coordinator Company: Pella Windows&Doors of Omaha&Lincoln  Location: Omaha, NE Description: Pella Windows & Doors of Omaha and Lincoln Job Title: Customer Service Coordinator Department: Service Reports to: Service Manager SUMMARY This position is responsible for providing quality customer service to internal and external customers daily via telephone, email, web Trade/Service request, fax, or in-person communication. This position is responsible for ensuring all customer service calls and requests are completed in a timely, accurate, and efficient manner while maintaining a customer-focused attitude. Assigned teams and task will vary based on business necessity. ESSENTIAL DUTIES AND RESPONSIBILTIES include the following, but not limited to: · Primary job responsibility is to gather information from the customer (Homeowner or Builder) in order to properly answer any and all questions regarding product and service issues. · Answer in-bound customer calls and schedule service appointments based on customer product, time and labor requirements; provides quotes to customers; process service requests while ensuring that all customer and product specifications are accurate. · Must research and troubleshoot product issues from customer in an accurate and timely manner · Understand and proficiently use Service Module, Pella Direct Quoting (PDQ), Pella Quoting Management (PQM), Pella Ordering Electronic Transmission System (POETS) and Order Management System (OMS) · Process National Account Service (i.e. Menards, Lowes, Builder Supply,) · Update customer files (electronic files in Pella Service Module) each time contact is made with customer and close file when job is completed · Understand and proficiently use AVAYA phone system as required · Resolve customer complaints regarding product and service, engaging other departments when needed (i.e. Sales, Warehouse, Pre-Finish, OFC, Retail and Install) · Assist Service Technicians with daily issues including closing tickets, rescheduling, mapping locations, and relaying pertinent communications from customers · Process customer payment via credit card · Schedule delivery method for non-service related products (i.e. USPS/UPS/FEDEX) · Complete notification calls to customer 24-48 hours prior to appointment, and place calls to customers after event is completed to determine service level · Meets or exceeds monthly metrics goals, including Customer Satisfaction Rating (CSR), quality, and productivity goals as established by department · Promotes and facilitates continuous improvement activities in the department QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications, physical demands and work environment characteristics listed below are representative of the knowledge, skill, and/or ability required to successfully perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE: Must have High School Diploma or GED. 1-2 year’s customer service, or general business experience preferred. Prior knowledge of general construction applications and terminology and/ or window and door applications or components is desirable but not required. COMPUTER SKILLS: Must be able to type 45 words per minute. Proficiency with Microsoft Word, Excel, Outlook and PowerPoint software applications. Will be expected to develop proficiency in Pella proprietary software (i.e. PQM, POETS, OMS, Service Module, etc.). LANGUAGE & COMMUNICATION SKILLS: Excellent verbal and written English language skills are required as well as good public relations, public speaking, and customer service skills. Ability to read, interprets, understand and explain documents such as sales processes, product specifications or warranty manuals. Ability to effectively present information to others, gathers information, and responds appropriately to questions from customers, co-workers and managers. Must display excellent phone and e-mail etiquette. Must be able to present professional attitude for the situation when interacting with customers or coworkers. PROFESSIONAL SKILLS: Must be a team player and exhibit a strong desire to learn and promote self-growth. Must be pro-active, self-disciplined, self-motivated, and have a demonstrated ability to follow projects through to completion. Attention to detail is required. Must be able to demonstrate organizational skills, prioritize tasks, and meet deadlines. Must be able to develop trust, respect, and confidence of customers, co-workers, and managers. Must present a clean and neat physical appearance. Must be able to investigate issues and resolve conflict in the best interest of the business and our customers. PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to stand; walk; use hands, handle, type or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to sit, stoop, or crouch. The employee must occasionally lift and /or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT: Work environment with this job primarily includes the typical office environment. The noise level of this job is typically moderate. Employees in offices positions may occasionally enter warehouse work areas. Modify / Close Posting