C Gipfel Location: Cedar Hill, MO 63016 ... es and training. Conducts needs analysis and implements strategic solutions to improve employee retention. Proactively directs all capacities of customer service and sales. Holds multiple awards for a superior work ethic. Certified in public speaking. GOOGLE Ad Words. Proficient in Microsoft Office.CORE PROFESSIONAL STRENGTHSOperati ons Support Process Improvements Life-Cycle ProceduresProjec t Management Performance Measurement Strategic PlanningData Analysis Team Facilitation Personnel SupervisionCORPO RATE CONTRIBUTIONSPro cess ImprovementsIncr eased retention rate 25% by coordinating with vendors to develop reports and enhancing coaching criteria programs.Conduct ed coaching pr ...
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T Suits Location: Kansas City, MO 64134 ... develop efficiencies in a call center environment. EDUCATION AND PROFESSIONAL ASSOCIATIONS 1986-1992B.A., Psychology,Olive t Nazarene UniversityKankak ee, Illinois Additional Emphasis in Religion and Humanities 1992-1998M. Div./M.A.,Nazare ne Theological SeminaryKansas City, Missouri Emphasis in Religion and Missiology EMPLOYMENT HISTORY Premiere Global Services:1996 - Present Workforce Analyst, Premiere Global ServicesLenexa, KS Forecast Contact Volume for multi-site call center Create schedules to best meet Contact Volumes Track & Monitor Agents & Productivity in eWFM to meet required SLA Metrics Implement Workforce Management Solution principals for Multi-site call cente ...
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J Graham Location: Ferguson, MO 63135 ... Marketing)Job Title: Expeditor / Customer Resolution SpecialistLocati on: St. Louis, MO. 63132Date: 10/2004 TO: PresentDuties: Provide customer service, receive incoming calls and e-mails. Contact promotional, B2B, vendors, suppliers, and distributors via phone / e-mail. Quality assurance andquality control . Inventory management and planning. Assure the availability of inventory.Proces s purchase orders. Obtain ship dates, investigate delays. Track lost orders. UpdatePurchase order notes, ship dates, tracking numbers. Handle cost discrepancies. Set up newvendors in computer system, and establish payment terms and credit limits. Coordinate androute large volume freight shipments. Evaluate a ...
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K Kelly Location: Wentzville, MO 63385 ... problem-solver with experience in leading teams to achieve outstanding results in dynamic, fast-paced environments. Special strengths include: Strong Leadership AbilitiesOperati onal AnalysisInternal ControlsCost SavingsPerforman ce PlanningProcedur al DevelopmentPROFE SSIONAL EXPERIENCEFIRST BANK - ST. LOUIS, MISSOURI 2008-PRESENTTele phone Banking SupervisorSuperv ised an inbound call center staff consisting of agents and leads while directing reporting to the Vice President, Call Center.Identifie d and resolved employee-related issues, which led to improved performance levels and more knowledgeable, productive staff.Developed and implemented spreadsheets for Supervisory team to impro ...
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S Sweetwood Location: Kansas City, MO 64151 ... lls Summary · People Oriented · Property Management · Marketing Properties · General Office Skills · Professional Presentations · Customer Service · Scheduling · Marketing & Sales · Focus Group & Market Research · Written Correspondence · Accounting/Bookk eeping · Strong Interpersonal & Communication Skills · Trade Show Experience Professional Experience S&K PROPERTIES-Co-ow ner 1998-Present · Keep properties occupied with qualified tenants through advertising, lead follow up, and property showings for prospective tenants. · Develop rental agreements, select qualified tenants, collect deposits and rents, enforc ...
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M Edelmann Location: Saint Louis, MO 63123 ... Store projects I have handled from start tofinish were for companies such as Office Depot, Parade of Shoes (Payless), OrganizedLiving, Anheuser Busch and Whitehall Jewelers. This process included creative,photogr aphy, pre-press and proofing to SWOP industry standards, onside press ok's (web,offset and digital), scheduling, estimating (outside vendors and inside quotes), finalbilling, kitting, fulfillment and QC of all processes from color to content. I have manygood relationships in and outside the area to provide the services needed at a cost,quality and service level your client would expect.8501 Grantshire Lane St. Louis, Mo. 63123Mark.Edelma n@yahoo.com314.7 99.1854 Dear Sir/Mad ...
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D Maupins Location: Stlouis, MO 63107 ... h School East in Belleville, IL. I recently transferred to Eureka High School. There maintaining a G.P.A of 3.68 and excellent attendance record. Skills: * I have excellent communications skills. * I consider myself to be an extremely hard worker. * I can work well in a team as well as an individual. * I also possess computer skills as well. I have great typing skills as well know how to use multiple computer programs. Work History: * Ardyss: Jan 09- present * Macy's Credit Customer Service: June 08-Oct 08 Hobbies: In my spare time I enjoy reading different kinds of books. I also enjoy all sports, but I primarily enjoyed taking part in softball ...
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M Masching Location: Norborne, MO 64668 ... ce in print production. Strong communication and problem-solving abilities with a passion for driving winning results. PROFESSIONAL EXPERIENCE R.R. Donnelley (formerly Banta Publications) April 1992 - Present World premier full-service provider of print and related services. RR Donnelley Liberty produces a variety of publications for customers, including consumer, business-to-busi ness, trade, special interest, city and regional publications, associations and journals. Customer Service Account Manager, Digital Solution Center May 2004 to Present Responsible for establishing and maintaining profitable customer relationships. Provide exceptional quality and servic ...
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B Palmer Location: Saint Peters , MO 63376 ... results in meeting goals and objectives. Solid executive, personnel, project management and client services skills. Developer of effective customer service, marketing, and quality programs and optimizer of care center technology investments. Leadership experience spans from front line supervisory, large scale and multi location care centers to corporate office oversight responsibilities . ACCOMPLISHMENTS Customer Relationship Management *Developed and implemented CSR quality and coaching programs at SBC Telecom, Maritz, Convergys, and Charter Communications. *Created Root Cause Analysis methodology and structure for gathering data from multiple departments. Results were used by ...
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C Vangilder Location: Carthage, MO 64836 ... As sist customers with orders and inquiries, support Sales personnel, pricing, inventory control, work closely with design staff, order tooling, retain bids and purchasing of items through suppliers, process customs documentation, proficient in two separate computer programs and access to systems at five separate facilities required for order entry and information access, daily production meetings, coordinate production process with Production Manager and Scheduler, travel to sister locations to assist in their operations, full coverage of subordinates territories during absences. 1993-2006 B.W. Johnson Mfg. Joplin, MOCustomer Service ManagerOversaw Customer Service and Billing Departmen ...
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