C Emanuel Location: Saint Paul, MN 55104 ... llection activityAccustom ed to working in a fast-paced environment and successfully handling several responsibilities simultaneouslyPr ofessional Experience: Hance Company 03/1999 to 10/2005 Call Center Representative Plymouth, MNSupervise, manage and train a 20+ person office staffPrepare correspondences, document invoices, including payrollDeveloped and distributed employee schedulesPosted billing and ran various invoicesAddresse d customer concernsConducte d annual performance reviews Mitchell Howard 03/2003 to 01/2006 Contract employee Edina, MNAnswered phones, greeted and assisted visitors, and handled general administrative duties, suchas filing, faxing, cop ...
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S Walker Location: Rogers, MN 55374 ... nd goals. Skilled in Call Center, and Customer Service management, as well as: Help Desk support, Training, Total Quality Management, Project Management, Human Resources, and Credit Management. Solid management, customer service, and presentation skills Innovative and resourceful leader recognized for ability to analyze and diagnose problems. Excellent mentor with strong coaching, communication, interpersonal, and documentation skills used to quickly establish rapport with customers and employees in a variegated marketplace.Demo nstrated ability to lead diverse teams to new levels of success in a variety of fast paced competitive industries.EXPER IENCE:Healthcare Customer Service Supervisor ...
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H Jones Location: Shakopee, MN 55379 ... onsibility in innovative customer service, I am seeking an opportunity to use my skills in a challenging management position to provide leadership and direction in a creative environment. Qualifications 1. Professional Field Service Customer Service Manager with 15 years experience in a variety of industries. 2. Scheduling, Quotes, Service Agreements and Technical Trouble Shooting in regional, national and international sites resulting in raised revenue for the employer. 3. Managed a warehouse and remote sites housing material inventory and secure documents in Western United States. 4. Budget Management. 5. Led teams of technical field service engineers on a majo ...
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B Flagg Location: Apple Valley , MN 55124 ... globally, in the development and realization of strategies to improve operations with respect to efficiency, process, workforce management, and technology innovation. Proven experience driving change through a large organization to move the organization up the maturity curve. Background includes turnaround of operations in the Target Corporation Client Support Center, driving a 10% cost savings, 18% quality improvement, and significant employee opinion increase in just six months; development of global technology and process architecture for IBM internal Help Desk; consolidation of 44 global help desk operations into 14 operations implementing the global architecture; 40% reduction in the o ...
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A Phipps Location: New Brighton, MN 55112 ... n, verbal and interpersonal communication skills• Excellent problem solving skills and customer service aptitude• Experienced in customer relations• Experienced in management orientation task• Experienced in supervisor position Work History Jan.2004-Nov.200 6Assistant Managers Big O'leafs-Responsi ble for supervising employee,opening ,closing,bank deposits,order stock,and other manager duties Oct.2002-Present Top TemporaryRecepti onist/case worker Salvation Army- Responsible for assisting clients with resources and special needs while answering numerous phone lines and greeting client. Top TemporaryCustome r Service Representative United Parcel Service. Responsible for assistin ...
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M Chedda Location: Eagan, MN 55122 ... pport with customers and build strong repeat and referral business. Effective leader skilled in developing highly productive client service teams by implementing customer-focused training and support programs. Successfully directs concurrent projects under a variety of circumstances for optimal results every time. Dedicated and diligent in all endeavors from concept to completion.Core Skills & Competencies:Pro ject Management | Client Relations | Team Building & Mentoring | Risk Management | Strategic IndustryAlliance | Budget Forecasting | Team Management | Operations Analysis | Operational Compliance | CarrierSelection & Review | Account Management | Research & Assess ...
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D Diehl Location: Elk River, MN 55330 ... service units for major companies. Specialized in Enhancement Services, Telecommunicatio ns with success in managing staffs of 50+ agents. Expert in leading business processes, managing vendor relationships, establishing goals and developing policies and procedures needed to meet them. Proven strength in hiring, training, evaluating, and motivating staff toward continual improvement in quality and productivity. Recognized by superiors for collaborative leadership that develops cohesion among various interests and personalities. EXPERIENCECPP NORTH AMERICA L.L.C., St. Louis Park, MNCPP North America, LLC is a wholly-owned subsidiary of CPP Group PLC, a leading international provider of assi ...
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S Erickson Location: Otsego, MN 55301 ... ential. PROFILE Extensive lending and customer service background. Expertise includes providing and servicing mortgages. Strong customer focus. Skilled at building financial rapport and developing long-lasting, trusting relationships with customers. Provide tailored solutions to individual situations. Excellent organizational skills. Accomplished in coordinating all aspects of the loan process to ensure that deadlines are met and clients satisfied. Exceeded quotas for loans closed and revenue production. EXPERIENCEAAA MOVERS, INC. 09/2008 - 04/2009Relocatio n SpecialistAssist ing clients with relocation needs, providing cost estimates based on gathered information along with providing on sit ...
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G Young Location: Shoreview, MN 55126 ... oaching, employee motivation, and budget accountability. Highly creative. EXPERIENCE 7/06 – present Auto Trader, Saint Paul, MN Sales Training and Recruiting Manager Responsible for recruitment and training of non-exempt call center representatives. Determine departmental needs and implement hiring strategy to meet business objectives. Source, interview, screen, and complete reference checks. Responsible for the design, development, and delivery of sales and new hire training. 3/06 - 7/06 MatchMaker International, Pensacola, FL Telesales Operations Manager Call Center Operations Manager for reputable dating organization. Responsible for physical expansion ...
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D Loats Location: Mendota Heights, MN 55120 ... d retention goals for client services and production teams. This has included success in transitioning accounts to a new service team, gaining new client contracts for direct mail fulfillment programs, and coordinating the implementation of new automated programs to enhance quality, improve efficiency, and reduce processing time. Contract Administration. The management of the List Team provided the chance to solicit and evaluate quotes for list acquisition contracts from the major list vendors. Through relationship building and successful pricing negotiation, I was able to cut costs by over 20% from the previous contract, including several line item reductions to meet specific project nee ...
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