K Proctor Location: Stevensville, MD 21666 ... rship issues. Proven management and leadership skills commitment to excellence and collaboration. Exceptional communication, writing and interpersonal skills. Professional role model with the ability to interact effectively with individuals and groups on various levels.PROFESSIO NAL EXPERIENCEIntern ational Union of Bricklayers & Allied Craftworkers 11/07 - 01/10 Washington, DC Assistant Manager, Membership DepartmentManage the daily membership database operations utilizing strong leadership skills to ensure service levels and objectives are met using a high level of efficiency and accuracy.Defines staff responsibilities , activities and deliverables within the membership department. ...
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A Blackwell Location: Baltimore, MD 21206 ... t Program Director 09/06-present Baltimore City Public School System/E.D. Program Baltimore, Md Specific duties require me to help transition student into main stream. I'm in charge of eight employees; all scheduling of classes with the students IEP goals has to be in place. Help them to learn how to control the behaviors that have placed them in this environment. Communicate with parents, P.O. officers, judges and North Avenue. Paperwork, attend meetings. Make sure the program is running smooth. Special Education Substitute Teacher 10/00-2006 Care Resources Baltimore, Md Specific duties required me to teach in Baltimore City Public Schoo ...
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V Whims Location: Frederick, MD 21704 ... rious aspects of a running call center and how to management relates to a company’s overall success. Keeping in contact with customers and associates not only in house, but in different fields of work - talking to and getting first hand knowledge in terms of addressing needs from an operational and productivity stand point as well as of company procedures. Every day is different, learning opportunities present themselves in many ways as do different approaches to solutions. I look forward to the challenges accompanying assignments and would hope to bring clear solutions that would not only help clients, but also increase productivity as well. Education: Graduate Frederick High Schoo ...
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J Westcott Location: Rockville, MD 20853 ... ss improvement strategist adept at minimizing risk exposure and service delivery gaps. Demonstrated ability to develop business plans, execute the implementation of new projects, policy and protocols and effectively communicate change . Characterized as a dynamic, passionate, and resilient leader who infuses desire in others to support the mission through modeling the core values and culture of the organization.ARE AS OF EXPERTISE Consumer and Real Estate Lending OperationsContac t Center & Support Unit DeploymentBranch Administration & SecuritySales Program Development & LeadershipQualit y Assurance & Risk Mitigation ProgramsPolicy & Procedure Manual Development Cust ...
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J Austin Location: Temple Hills , MD 20748 ... Speaking Personnel ManagementDataba se ManagementSystem s IntegrationCusto mer Service Process StreamliningAnal ytical Skills Complaint Resolution SUMMARY A polished professional with over twelve years of tenure serving in a leadership role capacity, which includes ten years of effective front line management in a demanding environment. EXPERIENCE UNIVERSITY OF MARYLAND UNIVERSITY COLLEGE (UMUC). 7/09 - present Director- New Student Recruitment and Advising (NSRA) Adelphi, MDManagement of staff in all aspects of new student conversions from inquiries to first time enrollment.Provi de leadership development and strategically manage supervis ...
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B Bauman Location: Elkridge, MD 21075 ... roficiency in mapping, documenting and facilitating the reengineering of core business processes. Successfully built profitable businesses through integration of product marketing, consulting services and world class customer service. An innovative, bottom-line oriented problem solver, able to meet new challenges while balancing technology with sound business and management practices. EDUCATION & CERTIFICATIONS Russell Sage College of Albany - Undergraduate Coursework Lean Enterprise Institute - Policy Management - Business Process Value-Stream Mapping ComputerTraining .com - Annapolis Junction Microsoft Network Technology Program - MCTS (Microsoft Certified Technology Specia ...
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B Battista Location: Silver Spring, MD 20901 ... esident, U.S.C.&R. Office Products 1978-2009Olney, MDCo-founded U.S.C.&R. in 1978. Serviced both government and commercial clientele; large concentration in federal government accounts Commercial accounts included: Wilmer Hale (law firm), KPMG (accounting firm), International Monetary Fund, Computer Law Reporters, Inc.Government accounts included: Dept. of Defense, Dept. of Agriculture, Dept. of Justice, Dept. of State, Dept. of Homeland Security, Dept. of Education, National Institutes of Health, Food & Drug Administration, Office of Personnel ManagementHandle d all daily operations of a small business; large volume of both inside and outside sales calls, with emphasis ...
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P Anyim Location: New Carrollton, MD 20784 ... ariety of subjects. Excellent team player with strong ability to stay calm and think on feet. Strong manager, creative with a sense of adaptability, excellent organisational skills and in tune with public needs and wants.EDUCATIONP roficiency Certificate in Management (NIM) CharteredBachelo r of Arts. (Hons.), English, NigeriaKEY SKILLS Experienced in maintaining high journalistic standards under pressure and given deadline, including standards of objectivity, balance and fairness. Ability to handle multi complex projects simultaneously under stringent time frames, changing priorities and conditions.Abili ty and willingness to work varied shifts. Excellent analytical skills with strong atten ...
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S Hughes Robinson Location: Bowie, MD 20720 ... of 10 to 50 employees, training, development, coaching, financial reporting,human resource management, and budget administration. Strong leadership experience in theresearch management, advertising service management, call center management, projectmanagemen t, and fraud management. Recent accomplishments include meeting and maintainingthe top metrics among all managers. Other experiences include launch and support ofinternational call centers. Proven track record of leading and motivating staff. Stronginterperso nal, written, and oral communication skills. EMPLOYMENT:CoSta r Group - 2008 to PresentSenior Research Manager, Bethesda, MarylandServe as a senior manager for one of the larg ...
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K Billow Location: Bel Air, MD 21015 ... (H) karenbillow@comc ast.net(443) 253-8898 (C) Objective: A management position in Business Development, Client Relations or Account Management utilizing extensive relationship management skills. CAREER SUMMARY Highly effective Manager in team environment focused on contributing to company’s profits. Proven results in exceeding established goals. Initiate and maintain excellent rapport with peers, all levels of management, customers, and clients. Thrive in fast paced, multi-task environment. Strengths include: Business development with existing and new customers Client relations/custom er retention Performance management Product and project management Operational redesi ...
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