Customer Service Director Jobs in Kentucky

Job Title: Director of Client Services Company: Location: Louisville, KY Description: Global Business Process Outsourcing Company is seeking a Louisville based Director of Client Services. This role oversees the strategic and operational direction of multiple clients in order to deliver excellence. Responsible for gaining a clear understanding of existing company service offerings to them. Responsible for the overall financial performance of all accounts and ensuring the achievement of budgeted profit. Client Relationship Management: ? Manage clients proactively and professionally, ensuring their expectations are not only met, but also exceeded ? Resolve issues escalated by the client and communicate significant issues to Senior Vice President of Client Services ? Develop and maintain networks and relationships among senior key decision makers in client organizations ? Develop strategies to capture viable business opportunities, presenting and communicating these to clients ? Manage the budgeting process and be accountable for overall financial performance of accounts against budget ? Forecast monthly results at the mid-month timeframe ? Develop and analyze monthly performance and progress reports, including expense management and achievement of financial targets ? Manage forecasting, as required ? Manage the contract negotiation process Business Development and Business Planning: ? Participate in the formation of proposals for business expansion within existing client sites ? Lead operational involvement in the sales process for new business to meet expansion goals ? Ensure the successful introduction and implementation of new contracts or services ? Expand understanding of client?s business, industry and key developments ? Participate in the strategic planning process for the region and develop effective strategic plans for all accounts ? Ensure the effective deployment of region and national resources to support the account base Operational Management: ? Review assessment of operational and client issues at sites and troubleshoot significant operations/service delivery issues ? Ensure the continuous review and improvement of client metrics and reports ? Develop and maintain flexible staffing targets based on profitability ? Manage the strategic allocation of resources (i.e. equipment) ? Build relationships with key vendors and ensure they are satisfying the business needs of the client base People Management and Development: ? Work closely with all levels of the organization ? Manage the selection, induction, development, retention, motivation and performance of direct reports ? Ensure all Human Resources matters are managed effectively and consistently ? Establish credibility with direct reports, communicating effectively and ensuring a two-way process for sharing information is in place ? Manage the succession planning and development process for site based management and supervisory roles ? Strong inspirational leader who is able to articulate a clear vision and has a clear performance management style Requirements: ? Bachelor?s degree from an accredited university or equivalent; a combination of education and work experience may be substituted ? Proven track record of being a recognized leader and manager of people in a customer service intensive environment ? 5-7+ years experience working with large scale client engagements ($20M in revenue or 100+ employees) required ? 5+ years experience managing multiple service offerings (i.e. Office Services, IT, Creative Services and/or Desktop Publishing) ? A minimum of 5-7 years of successful financial management required, including impact of day-to-day and strategic decisions to P&L ? Proven track record in developing strategic solutions that have permanently resolved poor contract performance or difficult situations ? Proven track record of growing volume, profitability and client satisfaction

Job Title: Director of Client Service - Accounting & Finance Company: Resources Global Professionals Location: Louisville, KY Description: The Director of Client Service - Accounting/Finance has primary responsibility for the development of new business; the management of existing clients, engagements and Consultants; and participates in recruiting of Consultants. This is a unique opportunity to leverage your existing technical skills, tap into your creativity, and satisfy that entrepreneurial drive. This position will be located in Louisville. RESPONSIBILITIES: - Continually develop new business by identifying target clients, networking, meeting with target clients, and selling all Resources' service lines. - Cultivate and expand existing business relationships through frequent communication and regular client visits. - Sell projects to new and existing clients, clarifying the scope of projects with clients, identifying business solutions, presenting qualified Consultants to the client, and negotiating billing arrangements. - Represent Resources in appropriate professional and community organizations. - Identify future project needs of clients and ensuring clients' expectations are met. - Minimize Consultants "unassigned time" by managing Consultant roll off dates and communicating regularly with Consultants regarding additional client needs and/or other appropriate engagements in the pipelines. - Assist in the recruitment of Consultant, conduct interviews and assess skill set and competencies of candidates, negotiate Consultants' compensation. - Ensure approved business contracts are executed by taking responsibility for the completion of all engagement paperwork, including the timely receipt of signed engagement letters. - Support team goals of office by participating in strategy meetings, including discussing candidate and Consultant pipeline, marketing strategies, and current challenges. - Provide for timely collection of receivables by monitoring payment of client invoices. - Maintain strong communications with Consultants assigned to client engagements. PROFESSIONAL QUALIFICATIONS: - Minimum Requirements: Ten (10) years of experience, including Big Four public accounting/ auditing experience and management level experience in the Accounting/Finance industry; and a professional network in the Louisville area. - 4-year bachelor degree required. - Previous experience performing business development/sales of professional services strongly preferred. - CPA strongly preferred. - Experience identifying opportunities with clients, networking and generating leads. - Demonstrated track record of positive change in all positions held. PERSONAL CHARACTERISTICS: - A high level of enthusiasm for building a business and a personal sense of urgency and capacity to overcome obstacles. - Ability to respond effectively and quickly to clients' needs and issues. - Ability to negotiate and communicate complex concepts/business issues verbally and in writing to clients, Consultants and management. - Ability to prioritize multiple responsibilities/projects and proven ability to develop business relationships. REPORTING:The Director of Client Service - Accounting/Finance reports to the Office Managing Director located in Louisville.Resources Global Professionals offers an attractive compensation and benefits package that includes: competitive base salary, medical/dental, bonus incentive plan, 401(k), employee stock purchase plan, and stock options. The long-term success of this individual will only be limited by his/her performance. For this position, we do not offer relocation assistance.   Submit Your Resume Online Now   Resources Global Professionals is an equal opportunity employer. Applicants receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability or veteran status.