J Sword Location: Union, IA 50258 ... old Calling Golden CorralUtility May 2006 – November 2006Gurnee, IL Assisted in the clean up of the construction of the restaurant, operated dishwasher, and customer service. Ace PrecisionLaborer June 2004 – February 2005Marshalltown , IA Operated trimming, lathe and CNC machines. Assisted others when asked. GPK Products, Inc.Laborer October 2003 – March 2004Fargo, ND Operated PVC pipe machinery. Assisted others when asked. The Salvation Army ARCProduction Assistant July 2000 – August 2003Waukegan, IL As Production Asst.: Operated 13T truck, Loaded and unloaded truck, delivered product to stores, face to face/phone customer service, dispatching, operated forklift. Assisted others when ask ...
97 hits
2.
A Duarte Location: Sioux City, IA 51108 ... 9------------ ------------*Res ponsible for the proper preparation of menu items.*Maintaine d cleanliness in the inside and outside of the building.*Assist with public relations, food service and register control.*Resolve conflicts in high pressure environment.Prem ier BankcardCollecti ons Representative IIINorth Sioux City, SD January 2006 - January 2008------------ ------------*Res ponsible for preventing noncollectable losses by contacting cardholders by phone and written correspondence.* Conducted skip tracing necessary to reestablish contact with cardholders.*pro vided customer service including problem solving and diffusing difficult situations.*Assi sted with the training ...
95 hits
3.
L Day Location: Bettendorf, IA 52722 ... tsourcing support. I have a proven and consistent track record of success. I can quickly identify and develop business solutions in order to meet strategic business objectives and manage to those business objectives and to meet or exceed all metrics (SLAs/KPIs) and contractual obligations. I have a history of delivering quantifiable results, continuous improvements, quality assurance results, developing best-in-class policies, procedures and processes, business process re-engineering, developing and managing strategic business relationships, strong leadership skills, strong communication and motivational skills. I have the business experience and technical expertise to be successful. I h ...
93 hits
4.
D Kappeler Location: Durant , IA 52747 ... ounts Site Director - APAC Customer Services - Davenport, Iowa October 2003 - May 2008 Responsible for operational and financial performance of 650 seat customer relationship management inbound call center (outsourced from Fortune 500 companies). Directly supervised 7 managers and indirectly supervised 3 additional managers for programs in health care, insurance, financial services, and wireless communications and newspaper services. Recruited, selected and developed management staff in operations, workforce administration, quality assurance, training, scheduling/forec asting. Coordinated closely with human resources on recruiting strategies and employee relations. Interacted with all leve ...
91 hits
5.
C Dungey Location: Elgin, IA 60123 ... rong employee base, and ensure company compliance. Professional Accomplishments 2006 – Present Aon Risk Services, Asst Director *Manage Client Delivery Services department of 25 specialists ensuring quality and timely client product delivery *Managed and improved processes that lack value to enable an increased skill set and productivity *Ensure productivity and quality of invoicing transactions met all Aon and Sarbanes standards *Implemented Quality Check process to ensure an improved level of quality in end product resulting in less than 1% rework *Maintain increased productivity enabling overtime to reduced by 35% *Centralized “special handling” accounts enabling the unit to provide a hi ...
89 hits
6.
D Kappeler Location: Durant, IA 52747 ... stomer Services – Davenport, Iowa October 2003 – May 2008 Responsible for operational and financial performance of 650 seat customer relationship management inbound call center (outsourced from Fortune 500 companies). Directly supervised 7 managers and indirectly supervised 3 additional managers for programs in health care, insurance, financial services, and wireless communications and newspaper services. Recruited, selected and developed management staff in operations, workforce administration, quality assurance, training, scheduling/forec asting. Coordinated closely with human resources on recruiting strategies and employee relations. Interacted with all levels of employees on a dail ...
87 hits
7.
H Roland Location: Cedar Rapids, IA 52403 ... are Part time accounting for John’s Lock & Key. Assistance with Month end, Quarter end and Year-end procedures at Roland Wilbert Vault Company. Duties include: Daily, month-end & year-end processing for the following: Accounts Receivable: Invoice Entry, Cash Receipts, Collections. Sales Tax Reporting Accounts Payable & Purchase Order Receipt of Goods, Invoice Entry, Manual & Auto Check processing. Use Tax Reporting Inventory Control Payroll: Payroll data entry, check processing. Filing of all Monthly, Quarterly & Annual government withholding & forms. W2 printing, 941, etc. Bank Reconciliation General Ledger: Journal Entries Preparation for CPA Re ...
85 hits
8.
M Tredway Location: Des Moines, IA 50211 ... ndance. I am self-motivated, quick learner, outgoing, and have excellent public relations skills. I am a hands-on manager who believes that you need to be involved with all aspects of a program. I have been involved in motivational seminars, helped develop policies to inspire employees. I have dealt with Microsoft Access, Excel, and Word. I welcome challenges, and make sure that when asked to do something, it is done right and to the best of my ability. I also hold a Life, Health, and Accident insurance license for the state of Iowa, and am willing to relocate. WORK HISTORY 9/2005 - Present Call Center Manager, IKan Marketing, 87 1st Street Lowden, Iowa 52255 As the Call Center Manager, m ...
83 hits
9.
T Koch Location: Council Bluffs, IA 51503 ... would allow me to make a significant positive impact on the success of the organization. To work in a company where I can effectively utilize my expertise and skills in management, organization, recruitment, creativity and people relationships. SUMMARY 10+ years increasingly responsible positions in the aggressive field of Advertising and Graphic Arts. Strategic planning, budgeting, forecasting Excellent written and oral communication, detail oriented Highly motivated and organized, proven leader and mentor Innovative, dependable and versatile Advanced computer and internet knowledge Ability to work independently or as a team player 20+ years experience in Quality Control, Lea ...
81 hits
10.
B Dolan Location: Waterloo, IA 50701 ... Policies and Procedures / Startup / Vendor & Customer Relations / CPI Increased the bottom line, streamlining operation and administrative cost controls, maximizing corporate performance. Skilled in customer service, training and development and data processing. Developed solid business acumen, leading startup and growth organizations in expanding and contracting markets. Turned around troubled operations and introduced GMP. Created innovative promotional programs, motivating and empowering staff. Solidified AGI Dermatics administrative processes and fiscal controls, attracting $140M in venture capital Transformed Eye Surgery’s call center, increasing multi-state sale product ...
Saved Resumes
