K Winfield Location: Machesney Park, IL 61115 ... rketing/Journa lism University of IowaSummary of Experience Received and processed incoming customer calls Follow up calls to ensure customer satisfaction Coordinated orders with production, inventory and shipping departments to assure timely deliveryAccount management/custo mer service/provided quotes Order entry/expedite orders Tracking orders/follow up customer quality complaints Effectively handled multiple responsibilities simultaneously Prioritized tasks to most efficiently handle incoming calls Developed professional telephone etiquette Resolved customer problems Developed good working relationships with other internal departments to ensure quality service Market research/cold call ...
97 hits
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J Wright Location: Lake In The Hills, IL 60156 ... areer advancement and to add to the company’s growth and success. Experience Freelance Consulting (March 2008 – present) In a freelance consulting capacity, assist in the transition of Firefly Mobile’s Customer Service processes and procedures, to the new owner and Customer Service provider. Duties include clarification of existing materials, creation of any transition documentation and participation in selected conferences regarding the transition of any and all aspects of Customer Care. Firefly Mobile, Inc. – Lincolnshire, IL Manager, Customer Care Operations – (January 2007 – February 2008) Provide direction and support to outsourced call center. Lead planning and strategy as it applie ...
95 hits
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F Hess Location: Blue Island, IL 60406 ... gistics cost savings projects ( iGPS Roll Out & P lant Consolidations, New Product Integrations ) • Manage logistics service improvement initiatives, disco products process & n ew item introductions• Ensure intermodal productivity & t railer utilization targets are met. • SAP Change Agent • TROP SS Cell - Manage SS Juices Logistics Integration Projects • Saved Company 1.1 MM on Bottle & L abel Change SS Juices. Customer Service Manager EAST April 2007 - April 2008Manage two Supervisors and fourteen Customer Account Specialist. Implement process improvements, coach Supervisors and ensure Supply Chain initiatives are met ...
93 hits
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K Obrien Location: Aurora, IL 60506 ... call center experience * Accomplished strategic manager with proven ability to increase bottom-line profitability for Fortune 500 companies * Client management expert, driving revenue growth and competitive advantage * Operations efficiency specialist, implementing best practices and improving KPIs * Skilled technology analyst, introducing leading-edge solutions * Articulate communicator who works well with individuals on all levels * Top performer who thrives in high-stress, high-expectation environments * Dynamic and persuasive public speakerCORE COMPETENCIESP&am p;L management * Committed to exceeding corporate and customer expectations * Passionate about leadership by example * Staff d ...
91 hits
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D Leighly Location: Channahon, IL 60410 ... the steel industry. I am veryself motivated and structured so I can manage tasks effectively. I am a problem solving,responsi ble person who had to set up my own system at Coilplus for checks and balances asthere was nothing in place when I started. I was a go to person for many departments forassistance. I also spent many hours off the clock assisting with computer issues when oursystem changed in 2000. This was mostly identifying problems to report to IT and to walkpeople thru the new challenges that were presented. I am capable of multi tasking and likea very heavy work load. Summary of Qualifications21 + years of experience in inside sales, account management and customer service.Skil ...
89 hits
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C Galvan Location: Chicago, IL 60659 ... g. Thorough understanding of business-to-busi ness, distribution and reseller customer channels. Thrive in high and mid-size volume, time sensitive manufacturing environments. Strong presentation, organizational and problem-solving skills. Computer proficiency in MS Word, Excel, Visio, Internet Explorer and Outlook Express. PROFESSIONAL EXPERIENCE METHOD HOME, Chicago, IL 2006-2007 Start up company that sells home cleaning products that are environmentally safe and creatively designed. Sales revenue of $130 million annually Customer Service Manager Established relationships with customers and sales directors for the West and Central geographic areas Served as a member of a process imp ...
87 hits
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M Krieg Location: Island Lake, IL 60042 ... g and customer service management EXPERIENCETHE CONSUMERS INSTITUTE INC. 2004-2009 Marketing ManagerResponsib le for the day-to-day operations of the in-house research operations of Unilever Corporation along with managing a staff of 48 employees. Trained all new personnel, coordinated all in-house research projects from recruiting to execution. Handled all customer complaints and recruiting issues. Worked directly with Unilever management in regards to cost accountability, study design, and implementation of all research projects. Responsible for payroll of all employees and handling of all personne ...
85 hits
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L Esposito Location: Streamwood, IL 60107 ... ProE-mail ACT Software Web Design ISO 9001:2000 ISO/TS 16949:2002 CE Mark (Medical) ISO 13485 Education Associates of Applied Science majoring in Business Administration and a minor in Management from Ivy State CollegeBachelors of Science Business Management from University of PhoenixCareer SummaryHospitali ty Partners, LLC a division of Freeman Company 2007 - PresentArlington Heights, ILProject Manager/Purchasi ng CoordinatorRespo nsibilities include but are not limited to; administrative support, purchasing, and project coordination for 3 divisions. Coordinate and purchase all raw materials needed to build custom designed equipment, prepare all end of the month billing, proce ...
83 hits
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B Veil Location: Wauconda, IL 60084 ... ovide excellent internal and external customer service.Current Director of Sales Service for Allheart.com, a $65M internet and catalog company. One of the top medical mail order companies in the US. Responsible for internal and external customers, company training program, accounting clerks.Known for quality enhancement programs that ultimately drive productivity, reduce turnover, and eliminate waste straight forward, honest with high ethical standards; a leader that takes responsibility for decisions and builds loyal and dedicated teams that deliver results. Excellent teacher and mentor that is well respected at all levels of the organization. My abilities include manage off site locations, ...
81 hits
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K Podgorniak Location: Palatine, IL 60074 ... nd extremely capable senior management professional with an outstanding record of leadership and achievement, operational know-how, innovative training skills, and highly effective customer relations. Results oriented problem solver; strong in creative energy with highly developed verbal and written communication skills. PROFESSIONAL EXPERIENCE: 2006 – 2008Electronic Transaction Consultants, Lisle, Illinois General Manager, Customer Service Operations Responsible for the operational information provided on Tollway Customer Contact Center projects. Responded to operational bid information across the country including oral presentations and directed the operations team through several custom ...
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