Customer Service Director Jobs in Illinois

Job Title: Customer Service Coordinator Company: Location: Rockford, IL Description: Customer Service Coordinator * Professional business communications center desires a cheerful, organized and proactive customer service representative . Applicant should have sales or customer service experience in the printing industry. Responsibilities include handling all incoming calls, email, follow up and quote developement. Must have basic computer skills; experience with MS Word, Excell & Outlook a plus For immediate consideration, send resume today!

Job Title: Customer Service Coordinator Company: Armour-Eckrich Meats Location: Lisle, IL Description: Job DescriptionArmour-Eckrich Meats is looking for a Customer Service Coordinator who will be responsible for the Order Management of customer orders for the assigned area. This includes, but not limited to: order placement, invoice generation following the 'Best Practice' policies of the Company, and the accurate and timely execution of customer order fulfillment.

Job Title: Shipping Coordinator / Customer Service Company: Location: Chicago, IL Description: An established Internet Retailer has an opening for a motivated individual who takes initiative with projects, can multi task, prioritizes daily tasks and understands the importance of excellent Customer Service. The position involves working on multiple software applications to coordinate shipments, pack merchandise and manage tracking numbers. It is important that candidate is able to lift heavier boxes. Position also requires maintaining inventory on supplies and other miscellaneous office responsibilities. A high volume of customer correspondence is done through phone and email. It?s important to have a level of professionalism. Possessing a friendly demeanor is a must. Training is provided. Competitive Compensation offered. Potential benefits. Weekend and Overtime hours are required during certain months. Microsoft Office & Outlook proficient, Computer literate.

Job Title: Director Client Services Company: Accero Inc Location: Chicago, IL Description: Cyborg *Systems is back*.as Accero!!One of the most trusted names * and trusted platforms for HR and payroll management * is back*as Accero. For over 35 years, the Accero Cyborg * Human Capital Management (HCM) solutions have been the choice for mid-sized and large companies in the US, Canada, the UK, Australia and New Zealand - companies that demand scalability, performance and flexibility. Accero serves customers in the United States (US), Canada, and the United Kingdom (UK). Accero offers options for traditional licensing or software-as-a-service (SaaS)-based subscription. Accero is headquartered in Lake Oswego, Oregon (US), with offices in Chicago, Illinois (US), and Cornwall, Ontario (Canada).As our Client Services Director you will drive process and performance improvement to meet or exceed Accero customer expectations. Focus:- Help focus our customer service teams on managing pro-active support, which entails analyzing root-cause issues and solutions rather than addressing transactional support issues- Hold staff accountable to consistent process and improved performance to ASOP standards.- Manage the incoming customer service escalations successfully.Duties:* Manages performance of Client Support staff through coaching, education, standard processes, customer focus and performance metrics.* Manage consistent metrics for the Customer Support organizationo Daily, weekly and monthly reporting on organizational performance and productivityo Measuring individual performanceo Monitor backlog and escalations trending to find root-causes and provide solutions to processes and education/communication to all staff to implement changes.* Drive continuous service improvement based on quality metrics and customer feedback.* Management of customer escalations and services request management, including trend analysis and reporting.* Plan and allocate resources to ensure team availability to resolve customer issues in a timely fashion.* Maintain effective working relations and work collaboratively with other internal departments.* Recommends changes to products or services to fulfill customer needs, and works with peer to refine and implement those changes. * Supports the sales organization by providing reference-able clients, providing customer information and responding to inquires from the sales organization.Background:* Minimum of 5+ years of client support experience with a software product in a similar role, ideally an enterprise solution - exposure to a payroll software product considered a plus.* Bachelors Degree in Technology/Business or equivalent work experience.* Prior exposure to SaaS environment a plus* Excellent project management, experience driving metric based systems, resource management design, roll out of SOP or best practices and a leader by design.* Proficiency with a CRM, MS Office, MS Project, and Visio ideal.If you are ready to join a fast growing and dynamic organization who enjoys working smarter and creatively - here we are. We offer a supportive work environment that includes full benefits within 30 days of hire. Apply today for immediate consideration.We are a strong EEO supporter.

Job Title: Client Service Director, Beijing Company: TheLadders Location: Chicago, IL Description: Title: Client Service Director, Beijing City: Chicago, State: IL Description: Client Service Director, Beijing The successful applicant should be a US GAAP expert, who will be responsible for US GAAP related project management, including advising clients on complicated accounting issues and preferably having experiences in transaction services including IPO and Mergers & Acquisitions. Responsibilities  Manage US GAAP related finance projects for PRC clients and multi-national corporation clients, including advising clients on complicated accounting issues (tax knowledge is a plus) in transaction services including IPO and M&A.  Provide project scoping, develop project proposals and follow up on execution of the projects through effective communications with the client and candidates assigned to the project. Make formal and informal presentations about our company and our service lines in front of the client.  Develop relationships with inter-media professional firms, including Big 4, investment bank, private equity and venture capital, as well as direct clients from enterprises to further pursue business opportunities. Strengthen and cultivate relationships with existing clients through frequent communication and client visits.  Build up and train a team of consultants to deliver professional services to clients. Requirements  US GAAP expert who can advise clients on complicated accounting issues. Preferably having experiences in transaction services including M&A and IPO in US capital markets (NYSE, NASDAQ, OTCBB, etc).  10+ years experience, including Big 4 audit or consulting experience.  Proficiency in English and Mandarin, both verbal and written; foreign expatriate, returnee or native speaker of English is highly desired.  Ability to respond effectively and quickly to clients' needs and issues  Ability to negotiate and communicate complex concepts/business issues verbally and in writing to clients and our project team.  Ability to prioritize multiple responsibilities/projects.  4-year Bachelor's degree required, CPA strongly preferred  US Tax knowledge is a plus.  Cross-cultural, mature and versatile, self-driven, enjoys working in a fast-paced entrepreneurial environment, and also a good team player. Reporting to Beijing Managing Director, this is an exciting opportunity to work for a business with significant growth globally over the past ten years. This is a localized position with no relocation assistance. However, Resources offers an attractive compensation that includes a base salary, incentive bonus and a range of other benefits. Data Received will be for recruiting purpose only Resources Global is the only professional services firm dedicated to helping clients change their business from the inside out. Living and working within our clients countries, cultures and languages, we help local business leaders -- and their global operating teams -- execute internal initiatives. With experience across many disciplines -- finance and accounting, information management, human capital, supply chain management, legal and internal audit -- we help teams address complex situations on the inside of business. Working side by side with the client team, we solve problems, execute and transfer knowledge. In other words, we help get the internal work done, while building the team's capability to change and operate in brand new ways. Resources Global was founded in 1996 within a Big 4 firm and today, we are a publicly-traded company (NASDAQ: RECN). Our 2,800 professionals, from more than 80 practice offices, serve over 2,100 clients in 66 countries. In 2009 Resources was recognized by Forbes as one of the 100 Most Trustworthy Companies.

Job Title: Customer Service Coordinator Company: Location: Chicago, IL Description: Well-established company on N. Michigan Ave. is looking for a dependable, bright, energetic, highly organized and extremely detailed person who enjoys being involved in the total concept of our business. Candidate will be a coordinator in conjunction with sales, purchases, shipping via containers, railcar or truck and all related facets. Must have excellent phone and customer service experience, be a self-starter, able to prioritize multiple tasks and have an excellent memory. Must have Microsoft Office experience, accurate typing skills; bilingual a plus. Send resume and salary history to Register to View and please reference "COORDINATOR" in the email title. Resumes with salary history are required for consideration.

Job Title: Director, Call Center Operations Company: Stericycle Location: Bannockburn, IL Description: We are currently seeking a Call Center Operations Director to be responsible for leading the execution of strategic and operational plans—this includes driving improvement in customer satisfaction, employee development and retention, and productivity for front office (call center) and back office (offline) functions. The Director will ensure that service goals are consistently met in a primarily inbound Call Center that does some outbound calling. The Director will set the tone for culture, performance, and reputation with a host of key internal and external constituencies. The Director will also interact with leadership to establish best operational practices and execute the vision for and operations of a consolidated call center while supporting the Stericycle service strategy. Assist and manage expense budgets annually and tactically.     Essential Duties and Responsibilities: Direct all operations activities within the Center including scheduling, hiring, training, oversight and improvement of key performance indicators, management of call center software, performance monitoring, agent development and mentoring, and post call customer satisfaction surveys. Responsible for the establishment of and compliance with standard practices and processes across the call center. Also responsible for implementing best operations practices and process improvement. Track and analyze Call Center performance versus service goals; issue regular reports to senior management and business unit customers of performance versus goals and recommended actions. Accountable for call center quality, including assurance activities, across the call centers. Develop and maintain strong relationships with internal business unit customers, whose services provided through the Call Center, conduct regular performance reviews with each business unit and channel customer feedback on a regular basis to improve sales and service. Responsible for the development of and compliance with key performance indicators with the organizational partners. Provide strategic planning for the call center, create buy-in among the staff, and implement process and system improvements. Serve as a liaison between senior leadership and the call center to cascade organizational strategies and goals to the call center. Responsible for supporting the call center in the attainment of key performance indicators metrics such as conversion rate. Responsible for communicating call center performance to region. Responsible Support the execution of the CRM strategy and roadmap and support the development of the DRMS system. Build a team environment through regular contact, communication, and meetings with staff. Ensure that staff is sufficiently trained and managed to accomplish shared goals. Establish training programs to achieve consistent process and performance standards across all call centers. Accountable for developing and sustaining a culture of customer service excellence and higher level of customer satisfaction, including measurement and continuous improvement. Serve as the business lead for and partner with IT to support implementation of technology infrastructure, including the hardware, software, and telephony required. Responsible for future implementations of additional contact channels such as email, direct marketing, and outbound solicitation. Working with HR group, manage all HR issues for the Call Center including interviewing and hiring new employees, modifying or introducing new staff policies or programs, and ensuring staff compliance with all policies and programs. Responsible for designing incentive programs in collaboration with human resources. Develop and implement regular employee incentive and recognition programs and activities. JOB REQUIREMENTS: Education and Experience: Bachelor’s Degree required for the position, Master’s degree preferred. Experience demonstrating strong knowledge of leadership and professional development to assigned direct reports. Minimum of seven to ten years of management experience in a call center environment. Demonstrated ability to formulate and execute business strategy to meet the strategic needs of the organization. Significant inbound call center management experience including operations, performance metrics, continuous improvement, and process excellence. Call center software application knowledge preferred. Excellent verbal and written communication skills required. Excellent computer skills required. Strong communication and organizational skills, previous experience managing contact centers, strong working knowledge of communication channel operations (phone, email and live chat systems), proficient with Excel and Word, strong analytical and communication skills (both written and oral). Benefits: Excellent benefits including promotional opportunities, medical, dental, vision, life, short and long-term disability, tuition reimbursement, employer matching 401(k), employee stock purchase plan, vacation, holidays and personal days.

Job Title: Customer Service Coordinator (685) Company: Armour-Eckrich Meats LLC Location: Lisle, IL Description: 685 Job Description Are you someone who enjoys working in a fast-paced environment that values firm decision-making and leadership? Then join our growing company! Armour-Eckrich Meats, a division of Smithfield Foods, is a respected and well-known company who provides premium-quality meat products to families across the United States. We are building our Lisle headquarters, and are seeking highly motivated, enthusiastic individuals to join our team. Summary The Customer Service Representative is responsible for the Order Management of customer orders for the assigned area. This includes, but not limited to: order placement, invoice generation following the 'Best Practice' policies of the Company, and the accurate and timely execution of customer order fulfillment. Responsibilities include, but are not limited to: •Communications with both internal and external customers via phone, e-mail or EDI. •Receive and accurately manage customer orders from placement to invoice. •Maintain a professional and courteous relationship with the customers to ensure a full understanding of their needs to enable effective and cost efficient service and programs for both parties. •To act as liaison between external and internal customers. This is to include, but not limited to Sales, Accounting, Inventory Planning, Plant Operations, Transportation, and Business Development. •Monitoring of all orders in the area of responsibility to ensure timely and accurate communication of any issues. •Provide timely resolution of both internal and external issues that may impede the service expectations of the customer. •Key point of contact for all disciplines in the order fulfillment process with Sales and the Customer. •Provide focus on Supply Chain efficiencies to drive costs from the process while maintaining or exceeding the Company standards of over all Customer Service Required Skills Strong communication skills. •Demonstrated inter-personal skills. •Ability to make decisions that will service both the customer and the Company while understanding the cost impact to profitability. •Strong organizational skills. •Strong analytical/problem solving skills. •Ability to work in a fast paced environment. •Proficient in Outlook, Excel, Work, PowerPoint. Required Experience Minimum: •High school diploma or equivalent. •2 - 4 years experience in Customer Service, Sales or related functions required. Preferred: •Associates Degree in Business, Logistics or Finance. •Experience in the Grocery Industry. •SAP experience preferred or similiar type of software experience. Bi-lingual a plus. Job Location Lisle, IL, US. Position Type Full-Time/Regular

Job Title: Customer Service Coordinator Company: Armour-Eckrich Meats LLC Location: Chicago, IL Description: Customer Service CoordinatorTracking Code664Job DescriptionSummaryThe Customer Service Representative is responsible for the Order Management of customer orders for the assigned area. This includes, but not limited to: order placement, invoice generation following the 'Best Practice' policies of the Company, and the accurate and timely execution of customer order fulfillment.Responsibilities include, but are not limited to: Communications with both internal and external customers via phone, e-mail or EDI. Receive and accurately manage customer orders from placement to invoice. Maintain a professional and courteous relationship with the customers to ensure a full understanding of their needs to enable effective and cost efficient service and programs for both parties. To act as liaison between external and internal customers. This is to include, but not limited to Sales, Accounting, Inventory Planning, Plant Operations, Transportation, and Business Development. Monitoring of all orders in the area of responsibility to ensure timely and accurate communication of any issues. Provide timely resolution of both internal and external issues that may impede the service expectations of the customer. Key point of contact for all disciplines in the order fulfillment process with Sales and the Customer. Provide focus on Supply Chain efficiencies to drive costs from the process while maintaining or exceeding the Company standards of over all Customer Service.Required Skills Strong communication skills. Demonstrated inter-personal skills. Ability to make decisions that will service both the customer and the Company while understanding the cost impact to profitability. Strong organizational skills. Strong analytical/problem solving skills. Ability to work in a fast paced environment. Proficient in Outlook, Excel, Work, PowerPoint.Required ExperienceMinimum: High school diploma or equivalent. Four years experience in Customer Service, Sales or related functions required.Preferred: Associates Degree in Business, Logistics or Finance. Experience in the Grocery Industry. SAP experience.Job LocationLisle, IL, US.Position TypeFull-Time/Regular

Job Title: Customer Service Coordinator Company: Sanofi-Aventis U.S. Location: Chicago, IL Description: Requisition Number : PHA13754Job Title : Customer Service CoordinatorInterest Category : Field SalesInterest : General TherapeuticsDepartment : GT Midwest G4000000State : IllinoisCity : Chicago - SouthJob Description : This position will focus on high prescription physicians that currently receive low detailing visits by s-a Sales Professionals due to geographical constraints. The Customer Service Coordinator (CSC) will utilize their physician office target list to create a route plan for their territory. At each location, the Representative will present General Therapeutic product materials to office/pharmacy staff only. There will be no product discussions with physicians/pharmacist. During these calls, the Representative will ask the office staff if they would like to speak with their assigned Sales Professional. The Representative will track by product, those offices/pharmacies that have requested additional information. The Representative will then liaise with the appropriate s-a Sales Professional to schedule/ensure a visit at the requested office. The Representative will track all activity so that an analysis of the success of the role can be completed at a later date.This position will report to a District Sales Manager (DSM) in their assigned area. The CSC is expected to work daily from 8am to 5pm, and gas and other pre-approved business related expenses will be reimbursed.Requirements : . BA/BS degree from an accredited school required.. A valid driver's license with a clean driving record and ability to pass a complete background check and drug screen is required. The incumbent must also maintain an acceptable driving record regarding accidents and incidents while on assignment.. Ability to plan a driving route in assigned geography.. Excellent verbal communication skills.. Demonstrated ability to work independently and exercise good business judgment and discretion.. Ability to analyze and address territory opportunities by building key customer relationships.. Computer Skills: proficiency in business software (MS Outlook, Word, Excel). Compliance with state and federal laws including s-a compliance regulations, s-a Code of Business Conduct and the PhRMA Code.