Customer Service Director Jobs in Georgia

Job Title: Sales Director - Call Center Company: Orkin Location: Covington, GA Description:   Rollins Call Center Sales Director   Position Summary                            The position reports to the President of Orkin/Vice of Sales Operations. The position is responsible for developing sales strategy and vision for the RCSC and all other Regional Call Centers.  The Director will work closely with VP Sales Operations, the Division call center mangers and Division Presidents to refine call center processes and practices that will lead to increased sales. These duties will also include development of Call Center employee job descriptions, pay plans, training and performance standards in order to build a “best in class” call center sales environment. Duties and Responsibilities ·         Implements standards, metrics, performance criteria, policies and procedures to continuously improve call center productivity. (for both salesperson development and closure improvement) ·         Establishes and maintains a high level of customer satisfaction on all sales transactions. ·         Reviews and develops sales methodology, scripts, training, pay plans, contests, etc. ·         Analyzes marketing trends which includes producing statistical reports analyzing individual performance, sales trends, and promotions.  ·         Establishes monthly quotas by individual. ·         Develops sales reports.   ·         Works with senior management to plan staffing and sales strategy, ·         Develops promotional programs and presents service information to employees and customers.  ·         Ensures sales force is properly managed to increase sales and promote customer retention and growth.  ·         Develops recruiting plans to attract the most qualified candidates. ·         Develops staffing plans to hire candidates for the call center.  ·         Provides team motivation and training in order to meet or exceed sales goals.  ·         Provides feedback on performance.  ·          Develops and executes ongoing programs that provide both formal training and informal coaching sessions to Call Center sales team.  ·         Establishes formal meeting and development schedules for Division call center managers.   Requirements o        Bachelor’s Degree preferred o        10 years sales experience, with a minimum of 5 years experience in a call center environment o        Experience leading out-bound sales (web sales experience desirable) o        Experience with call center technology o        Excellent organizational and communication skills with the ability to multi-task.  o        Ability to influence and motivate non-reports o        Proven supervisory experience with all levels of staff, along with strong management skills o        Demonstrated experience in quantifying sales results and improving yield o        Attention to detail with a high degree of creativity  o        Demonstrated initiative o        Strong sense of urgency o        Ability to complete projects on time and within budget o        Strong work ethic and willingness to work extended hours when necessary o        Strong verbal, written and presentation skills o        Ability to address conflicts and provide immediate resolutions o        Ability to team with multiple department and multiple levels of management o        Ability to produce results, solutions and processes that balance the good of the company team and individual o        Requires 25%  travel Division/Department : Home Office Division Job Code : SDCC

Job Title: Coordinator, Customer Service - PRN (On-Call Company: Kaiser Permanente Location: Atlanta, GA Description: No matter what your job title, the work you do at Kaiser Permanente supports the health and well-being of our members. All 8.7 million of them. That’s because each of us—from our financial professionals and IT team members to our RNs and physicians on the front line of care—shares a commitment to providing the best possible care experience. With locations across the United States, we offer the opportunity to build a rewarding career in an environment that supports your success. Join us and put your beliefs into practice.The Customer Service Coordinator (CSC) creates an environment that makes our patients feel welcome, comfortable and cared for during the visit; providing a first and a lasting member impression. This role requires knowledge of company operations, excellent communication skills, decision making skills, teamwork, resourcefulness and a sincere desire to serve our members; creating an outstanding patient experience. It is essential that the CSC continually updates the Health Care teams and patients about the status of visits including wait times, delays, or special communications. This individual provides registration (check-in, check-out, order entry, scheduling) functions and maintains essential paperwork, records, and payment transactions that support the revenue stream. The CSC will actively participate in achieving the organizations regional commitment to outstanding customer service.Essential Functions:• Establishes and maintains positive relationships with internal and external customers utilizing service related techniques. • Maintains friendly and positive body language, voice tone, and word choices to demonstrate compassionate and genuine patient care. • Makes the customer the top-most priority in relation to all other work which frequently requires multi-tasking. • Actively follows the C.A.R.E. steps to ensure consistent service delivery. Actively follows the A.H.E.A.R.T steps to ensure consistent service recovery.• Creates a concierge-quality presence at the workspace by delivering announcements in a clear and confident manner, offering assistance immediately to all who enter the workspace, walking customers at least part of the way to their destinations when possible, and always finding answers to questions.• Remains professional by adhering to KP professional appearance standards, by avoiding personal habits while in customer view and by making culturally-competent adjustments in etiquette to meet customer needs.• Maintains a visible presence at the reception desk during operating hours for registration duties.• Provides assistance for members by scheduling appointments, follow up appointments and outbound calls, thank you notes, etc.• Processes co-payments and regulatory front end forms accurately.• Exhibits competency in Health Connect (patient registration).• Assists and educates members by answering questions regarding patient co-pay, deductible, co-insurance and/or deposit as applicable.• Follows policy and procedures for obtaining change bags and end of the day processes.• Maintains a quality service area by keeping the waiting and work areas clean and orderly.• Adheres to record retention practices.• Identifies and reports problems and inefficiencies in existing system and recommends changes where appropriate to manager.• Provides information to members/customers regarding outstanding balances.• Monitors waiting area for members (i.e. waiting room caution list).• Documents quality issues and communicates these to supervisor.• Proactively promotes KP programs to members, i.e. mail order refills, health coaches, healthy living classes, etc.• Participates in internal inspections, being prepared to answer inspectors questions in a satisfactory manner.• Completes all mandatory training, policy/procedure review and competency requirements.• Knowledgeable of Medical Emergency Relief Fund specifics policy and procedures.

Job Title: Domestic Operations Coordinator/Customer Service Company: Hellmann Worldwide Logistics Location: Atlanta, GA Description: SUMMARY: Supports the daily domestic outbound / inbound activities for branch location and agent locations within the USA by performing the following duties: ESSENTIAL DUTIES AND RESPONSIBILITIES Coordinates domestic freight movement within the United States. Select and alerts freight to cartage agents Selection of carrier based on service level and cargo details Knowledgeable in using industry tools ACI (airport, zip zone directory) and OAG (flight directory) Familiar with Hazmat requirements and document preparation Is certified TSA knowledgeable to make routing decisions for Hellmann as an IAFC Entry into domestic operating system for customer and other branch freight tracking to include: House airway bill from document or converted from web entry at customer site Master airway bills on carrier web site and domestic operating system Enter status updates as events take place, alert, in transit, recovery out for delivery and delivered Entry of Proof of Delivery Rates / costs / finalizes/ Invoices shipments in domestic operating system based on customer tariff as designated by sales. Customer service duties to include quoting customer prices for movement of freight, invoicing questions, claims issues, follow freight on trans soft boards or delivery status. Responsible for all calls received at branch and to provide on call support which provides customer with 24/7 coverage. Supports Manager in completing pricing for RFQs as requested by sales. To include recommendation of most cost effective routing options or logistical setup of agent for customer implementation. In addition to the coordination of domestic shipment the right candidate should have experience in WMS (Warehouse Management Systems), pull inventory and picking reports and act as customer service for both the domestic and warehousing part. Ideal candidate should have a well balance experience in domestic and warehousing. Performs other duties as assigned. QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE Associate s degree (A.A.) from a two-year college or technical school; or two to three years related experience in brokerage and custom compliance; or equivalent combination of education and experience. Completion of any industry related course is an asset. Minimum of two to three years in the freight forwarding industry with emphasis on Domestic Forwarding LANGUAGE SKILLS Ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints from customers, regulatory agencies, or overseas agents. Ability to make effective and persuasive presentations on various topics to top management, public groups, and/or boards of directors. MATHEMATICAL SKILLS Ability to calculate figures and amounts such as freight rates, discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic accounting. REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. OTHER Strong communication and organizational skills, strong attention to details, ability to work effectively under pressure. Team player within the company. Multitask oriented and able to wok in a fast environment. Professional and courteous phone manner. Knowledge of customs forms and power of attorney. Proficient knowledge of world geography, import documentation, and Incoterms. Basic keyboarding skills. COMPUTER SKILLS Proficient in Lotus 123, WordPro, Lotus Notes (Email), MS Excel and Internet. PHYSICAL DEMANDS While performing the duties of this job, the employee is: Frequently required to stand, and walk. Regularly required to sit, use hands to finger, handle, or feel, and talk or hear. Occasionally required to reach with hand and arms, and lift up to 25 pounds. Specific vision abilities required by this job include close vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT The work environment characteristics are similar of those of an office setting with various office equipments. No Phone Calls Please.

Job Title: Office Coordinator/Customer Service Rep Company: Location: Atlanta, GA Description: ABRA Auto Body & Glass, "America's Most Recommended" is seeking professional, energetic and sales oriented individual to work in a very fast paced environment at our Lawrenceville repair center. Responsible for phone sales, data entry, and providing superior customer service, light accounting. Auto insurance bkgd beneficial! Applicant should have customer service experience with a sales background. Bi-lingual a plus. Medical / Dental/ Disbility, 401(k) and more! Bkgd/Drug screens required. Apply online for Customer Service Representative (Job # 2010-1439) at www.abraauto.com (preferred) or email resume? to Register to View EOE

Job Title: Director Client Service/Operations Company: Automatic Data Processing, Inc. Location: Atlanta, GA Description: ADP Tax Credit Services is OPPORTUNITY, GROWTH, and CHALLENGE. With a large team of tax experts, ADP Tax Credit Services (TCS) has been a leader in securing tax credit and economic incentives for corporate clients for over 30 years. ADP TCS offers customized tax solutions for companies looking to take full advantage of the many tax credits and incentives that are available via federal, state and local programs. ADP TCS has assisted thousands of companies in the areas of federal hiring credits, state tax incentives and credits, economic development services, location advisory services, training grant programs and the purchase and sale of tax credits. Director – Client Service/Operations   BASIC FUNCTION: Under the general direction of the Vice President-Business Incentives, this Director is responsible for providing strategic direction and leadership in the client service and operation organization specifically for the Major Accounts and small National Account Services segment.  ESSENTIAL RESPONSIBILITIES1.  Serve as a Practice Leader for the Specialized Client Service and Operations team.  The SCS team is responsible for implementation, backlog management, client relationship management, client retention and satisfaction and work product generation for a segment of clients which generally includes Major Accounts and small National Account Services (“Core” and “Key” accounts). 2.  Coach and develop team members.  3.  Partner with Sales to drive new and additional business opportunities.  4.  Maintain a solid understanding of basic federal tax credit programs and effectively apply them to client situations. 5.  Drive results with a focus on financial excellence, client retention, client satisfaction and associate development.   6.  Establish and manage against operational performance metrics.  7.  Drive operational efficiencies by monitoring, enhancing and streamlining process flows with emphasis on automation, quality control and efficiency. 8.  Provide mentoring & constructive feedback to new associates on a consistent basis.  Effectively handle escalated calls.  Proactively assist with critical clients.  9.  Partner with other senior management to develop short and long term client retention strategies and be responsible for implementing those strategies.  10.  Some travel required (10%).pan> QualificationsRequired (Experience, Skills, Academic): QUALIFICATIONSEDUCATION – B.S. or B.A. (preferable in Accounting, Finance, Business Administration or related discipline).  Advanced credentials appreciated (Master’s in Taxation, JD, CPA, MBA).   EXPERIENCE - 1.  At least 7-10 years Client Service experience preferably with mid-sized clients.  Strong preference for prior ADP client service leadership and people management experience. 2. Recognized as an individual with outstanding skills in leadership, client service orientation, people management, talent development, professionalism, project management and business planning.   3.  Proven ability to achieve financial and service results.   4.  Proven ability in effective collaboration and interpersonal skills.   5.  Possesses excellent verbal/written communication skills. 6.  Fosters a learning and development environment.   7. Able to adapt to constant change and manage change effectively through clear expectation setting.   8.  Proven success with sales partnership  9.  Ability to identify, diagnose and resolve issues affecting client service. 10.  Ability to develop and maintain effective working relationships. 11.  Utilizes tools such as Microsoft Office Products (Word, Excel, Outlook, etc) to support daily functions Education: Bachelors Job Category: Customer/Client Service Area of Interest: Management (Customer/Client Service)

Job Title: Director of Client Services - BES Company: Flex HR, Inc. Location: Atlanta, GA Description: Director of Client Services A leading provider of online solutions for health and benefit management that serve the needs of benefit brokers, employers, employees, plan members, and consumers. Products and services include health content licensing, employer portal implementation, FSA administration, online benefits enrollment, and broker practice management tools. The Director of Client Services is responsible for ensuring client satisfaction with The Company’s products and services across all markets. The primary areas of responsibility include phone system workflow, customer relationship management, issue tracking and resolution, customer service call center policies and procedures, technical implementation team management, coordination across departments, product training and support, and documentation. The focus of this position is on achieving excellent customer service. Specific responsibilities include: Determining the strategic goals of the client services department to ensure the consistent attainment of world class customer service. Defining policies, procedures, metrics, and standards for the support of The Company’s products, implementing processes throughout the organization to streamline and control interaction with clients, and interdepartmental communication. Define and implement systems for ongoing process improvement including CRM and Telephone Support Systems Developing strong business relationships with high-profile, high-revenue clients to ensure a strong, long-standing relationship with the Company and proactively managing client relations to improve service and performance. Training and managing staff to communicate consistent messages to clients. Setting department goals and guiding the client service team to successful achievement of these goals. Working with Account Management and Regional Sales Managers to ensure The company is meeting and exceeding the client’s needs and helping clients to meet their own corporate goals. Manage custom professional services requests and develop Statements of Work/Time and Cost estimates for custom development.  Qualifications: ·        10 years customer service experience, preferably in HRIS/Benefits Systems, with proven experience demonstrating consistent process improvement·        Experience in human resources or health benefits a plus·        Strong communication  and  writing skills with proven capability to interface successfully with customers in relational settings and major presentations·        Experience managing customer service call centers and technical web deployment teams·        Experience managing teams in remote locations·        Strong managerial and motivational skills ·        Ability to simultaneously manage multiple projects and clients·        Travel approximately 4-5 days a month.Send your resume to: Register to View in a WORD document and a brief detail email on how you fit the requirements. N o phone calls please.

Job Title: Customer Service Coordinator Company: Location: Atlanta, GA Description: Marietta/Kennesaw area, $13/hour, full-time, real bonuses, benefits, stable & growing company - great work environment. Position requires working evenings and weekends; basic understanding of residential HVAC will help you assist customers but is not required. Excellent communication, customer service, and follow-up skills are a MUST. Computer, data entry, and Call Center experience is a plus. Please FAX RESUME TO Register to View with the title: Call Center KC. NO EMAIL RESPONSES PLEASE!!!!

Job Title: Customer Service Coordinator Company: Gulfstream Location: Savannah, GA Description: Position Purpose:This position creates a first and lasting impression of Gulfstream, as it is one of the initial points of contact for Customers, Vendors, and Visitors arriving via aircraft or vehicle at the Gulfstream facility. Under general supervision, responsible for promptly attending to customers and their aircraft upon arrival, coordinating with Customer Service Representatives and Hangar Operations to ensure that technical staff promptly debriefs customers. Coordinates customer accommodations, catering and special requirements. Maintains comfortable lounge and customer office areas, and provides feedback to facility staff regarding customers perceptions and satisfaction levels. Principal Duties and Responsibilities Essential Functions:1) Meets and greets arriving aircraft and assists all customers, visitors or callers to the customer lounge and/or main reception. 2) Maintains comfortable and well-equipped customer lounges and offices. 3) Coordinates customer accommodations such as hotel, car, catering, travel, entertainment, and shuttle transportation, as well as all other special requirements. 4) Promotes and maintains a positive rapport between customers, other GAC employees and local customer service suppliers to enhance customer satisfaction. 5) Maintains Service Center maintenance pre-arrival sheets. Through personal contact with customer, verifies pertinent information and coordinates the completion of all customer requests. 6) Develops and maintains database of customer history and preferences, utilizing that information to anticipate and meet customer requirements. Knowledgeable on current available local activities and cultural/other opportunities to enhance our customers visits to Gulfstream.7) Issues required customer badges in accordance with Gulfstream security regulations. 8) Coordinates with Hangar Operations and Customer Service Representatives to ensure that technical staff promptly debriefs customers. Maintains arrival schedules and communicates any changes to required areas. 9) Provides feedback to Facility staff regarding customers perceptions and satisfaction levels. 10) Maintains Service Center switchboard, conference room reservations, coffee areas, Gulfstream information displays, and provides administrative support to customers as required. 11) Supports other special events or requirements as necessary. Other Qualifications & Requirements: 12) Must be able to independently deal with customers, employees, and others professionally, diplomatically, and courteously in all situations. 13) Must posses a pleasant and outgoing personality. 14) Must present a professional and personable image. 15) Uniforms are required. 16) Must possess strong written and verbal communication skills.17) Flexible with scheduling and mandatory overtime requirements. 18) trong organization and problem solving skills with the ability to be creative and resourceful in dealing with constant varying requirements and situations. Additional Functions:Performs other duties as assigned Unique Skills Required:Must be able to independently deal with customers, employees, and others professionally, diplomatically, and courteously in all situations. Must posses a pleasant and outgoing personality.Bilingual preferred, but not required Experience/Education Required:- High school graduate, GED or equivalentMinimum Experience Requirements: Three (3) years work experience that includes a minimum of two (2) years in the field of customer service and/or related experience. - Proven computer literacy with working knowledge of Microsoft Office applications.

Job Title: Coordinator, Customer Service - Woodstock - (FT) Company: Kaiser Permanente Location: Kennesaw, GA Description:   Want to know more about what it's like to work at Kaiser Permanente? Click here to listen to what our employees and leader have to say.   Job ID:   014449 Company Name:   Kaiser Permanente Job Category:   Healthcare Location:   Kennesaw, GA Position Type:   Full-Time, Employee Experience:   5-10 Years Experience Date Posted:   March 17, 2010 Coordinator, Customer Service - Woodstock - (FT) The Customer Service Coordinator (CSC) creates an environment that makes our patients feel welcome, comfortable and cared for during the visit; providing a first and a lasting member impression. This role requires knowledge of company operations, excellent communication skills, decision making skills, teamwork, resourcefulness and a sincere desire to serve our members; creating an outstanding patient experience. It is essential that the CSC continually updates the Health Care teams and patients about the status of visits including wait times, delays, or special communications. This individual provides registration (check-in, check-out, order entry, scheduling) functions and maintains essential paperwork, records, and payment transactions that support the revenue stream. The CSC will actively participate in achieving the organization's regional commitment to outstanding customer service.Essential Functions:- Establishes and maintains positive relationships with internal and external customers utilizing service related techniques.- Maintains friendly and positive body language, voice tone, and word choices to demonstrate compassionate and genuine patient care.- Makes the customer the top-most priority in relation to all other work which frequently requires multi-tasking.- Actively follows the C.A.R.E. steps to ensure consistent service delivery. Actively follows the A.H.E.A.R.T steps to ensure consistent service recovery.- Creates a 'concierge-quality' presence at the workspace by delivering announcements in a clear and confident manner, offering assistance immediately to all who enter the workspace, walking customers at least part of the way to their destinations when possible, and always finding answers to questions.- Remains professional by adhering to KP professional appearance standards, by avoiding personal habits while in customer view and by making culturally-competent adjustments in etiquette to meet customer needs.- Maintains a visible presence at the reception desk during operating hours for registration duties.- Provides assistance for member's by scheduling appointments, follow up appointments and outbound calls, thank you notes, etc.- Processes co-payments and regulatory front end forms accurately.- Exhibits competency in Health Connect (patient registration).- Assists and educates members by answering questions regarding patient co-pay, deductible, co-insurance and/or deposit as applicable.- Follows policy and procedures for obtaining change bags and end of the day processes.- Maintains a quality service area by keeping the waiting and work areas clean and orderly.- Adheres to record retention practices.- Identifies and reports problems and inefficiencies in existing system and recommends changes where appropriate to manager.- Provides information to members/customers regarding outstanding balances.- Monitors waiting area for members (i.e. waiting room caution list).- Documents quality issues and communicates these to supervisor.- Proactively promotes KP programs to members, i.e. mail order refills, health coaches, healthy living classes, etc.- Participates in internal inspections, being prepared to answer inspectors' questions in a satisfactory manner.- Completes all mandatory training, policy/procedure review and competency requirements.- Knowledgeable of Medical Emergency Relief Fund specifics policy and procedures.Qualifications:Basic Qualifications:- High School Diploma or GED- Requires three (3) years experience performing customer service type of responsibilities such as greeting customers, registration, admitting, billing/collections, appointment scheduling, cash handling experience etc...- Basic computer skills, including data entry experience and familiarity with general office equipment and software- Ability to conform to established policies and procedures as required- Conflict resolution skills- Must be able to work independently- Must have history of being of time and good attendancePreferred Qualifications:- Experience within a health care setting preferred but not necessary, i.e. insurance, managed care industry, medical terminology, Medical Assistant experience.- Knowledge of how to complete financial transactions/taking payments- Knowledge of electronic medical records (i.e. EPIC )- Bilingual ability- Familiar with HIPAA guidelines (patient privacy)