Customer Service Director Jobs in Florida

Job Title: Typist/Sales Coordinator/Customer Service Representative Company: Location: South Florida, FL Description: Do you have several hours a day to work on a flexible schedule through January 2011 ? and possible future projects? Great for Moms with kids in school, students, retirees... We have immediate need for you to join us in our busy, family-run, international marketing and conference organizing company. We?re looking for a friendly person willing to assist with sales administration, customer service, and all office activities. What we need: Excellent, accurate typing a must Fast Learner Composing sales proposals and responding to emails and letters Pleasant phone manner Excellent experience with MS Word, Excel, Outlook, database management Accurate filing of documents and emails Willingness to work hard and happily Tele-marketing experience a plus Spanish-speaking a plus, but not necessary Wellington resident preferred (we?ve lived here for 10 years) Occasional business travel may be needed Location: Wellington Compensation: Hourly pay $12.50 to start This is work on a contract (1099) basis, with agreeable flexible hours Monday through Thursday 10am ? 4pm preferred Please indicate your days/hours available Resume and references required ? Please attach to your response

Job Title: Client Services Director Company: PRC Location: Cutler Bay, FL Description: Trusted by leading brands for over 25 years, PRC is an innovator in outsourced Contact Management Solutions for both the Business-to-Business (B2B) and Business-to-Consumer (B2C) sectors. With locations around the world, we offer a wide range of call center services designed to help you create, cultivate and maintain your most precious asset?your customer relationships.Job Summary Performs difficult management level work overseeing broad aspects of a client program(s) at call center facility. Exercises broad oversight over 10+ subordinate personnel. Job Functions ·         Client-Side Operations Management·         Budget and Fiscal Management of Program·         Daily Progress Reporting·         Quality Assurance/Process Improvement·         Staff Development, Mentoring Key Job Responsibilities Develops and maintains relationship as single point of Client contact for internal and external information.  Serve as Business Consultant and manager on behalf of Client at PRC.Provide functional management of teleservices programs ensuring Client retention and growth of existing Accounts.  Effectively facilitate, coordinate and manage the development and implementation of the client program acting as the primary contact to the client and all interacting internal development. Serves as single point of contact for client and act as client role model/advocate.Manage contract negotiations and contract administration for Client relationships.Provide consultative support to assist Client in meeting business goals.  Offers solutions to enhance Client performance expand the services provided by PRC and grow account revenue.Define business requirements, KPIs/metrics and program set-up features to meet client's specifications.Conduct daily/regular internal meetings to review Teleservices performance.Communicate daily and conduct Daily, Weekly, Monthly and Quarterly business review sessions with Clients.Coordinate/Balance resources across functional departments to meet client specifications and internal financial goals.  Departments including: IT, People, Training and Quality, Operations, MIS, Finance and Legal.Partner with Operations to develop staffing needs and weekly, monthly, quarterly schedule.·         Identify and communicate processes to continually enhance the quality of services to clients as well as improvements to productivity and business/client financial goals.Prepare and review client invoices for accuracy and assure billing accuracy/integrity.Manage internal financial forecasting requirements and be responsible for meeting     corporate profitability goals.Effectively handle any concerns, problems, and/or objections the client may have relating to the planned program and the associated business objectives.Ensure timely delivery of accurate client activity reports.Conduct regular Client Satisfaction Surveys and evaluations (informal and formal).·         Client entertainment and business travel (to client sites) on regular basis for client meetings and operational reviews.·         Participate in Client Prospect meetings.  ·         Manage start up of new program campaigns or expansion of client work. Other Related Duties ·         Participate in call monitoring/calibration sessions and IT planning meetings.Collaborates monthly with other Practice Directors and VP of Practice Participates in client visitsJob Requirements Minimum Education and Experience: Bachelors degree from an accredited university or college with major course work in business, marketing, communications, retail management or another related fieldDirect marketing knowledge required.Considerable experience in management and operations management in a customer service or call center environment.Preferred (not required):Bilingual language (Spanish, French, Creole, etc) Licenses and/or Certifications:NoneKnowledge, Skills and Abilities:·         Ability to analyze and interpret qualitative and quantitative data·         Ability to exercise sound decision-making·         Excellent interpersonal skills.·         Ability to manage numerous programs requiring attention to detail.·         Flexibility and versatility in problem analysis and resolution.·         Excellent interpersonal, written and oral communications and organizational skills.·         Project management skills with ability to manage numerous programs requiring extreme attention to detail.·         Flexibility and versatility in problem analysis and resolution. Working ConditionsConstant Sedentary work performed in a climate-controlled call center environment.Must be able to work in a call center environment. Learn. Grow. Enjoy! Be PRC! D/V/F/M EOEAll employees must successfully pass a comprehensive background screening upon hire.

Job Title: Call Center Director Company: Eckler Industries Location: Titusville, FL Description: ECKLER INDUSTRIES CALL CENTER DIRECTOR Headquartered in Florida, Eckler Industries is one of the largest multi-title catalog and internet marketers of automotive aftermarket parts and accessories in the U.S. The Company sells restoration, accessory, and performance parts for each of their ten product lines under separate catalog titles and websites. Considered an authority in the industry; the Company publishes magazines, and is a main source of technical expertise for their customer base. Scope Seeking a hands on individual to lead all in-bound and out-bound call center and customer service functions for all locations of Eckler’s family of automotive parts companies. Duties and requirements for this position include 1. Management of the call center sales and customer service organization including a. Provide departmental direction, planning, and execution of corporate initiatives and goals to meet/exceed profitability, productivity, brand representation, and efficiency goals. b. Perform capacity planning analysis and implement staffing model that correctly anticipates staffing requirements for all groups. c. Efficient use of resources to attain targets for throughput, service levels, sales, productivity, and cost per sales dollar. d. Ensure that the call center is appropriately staffed for the volume of calls handled by the group. e. Refine and implement reporting and metrics than can be used to monitor rep level performance of specific tasks and be used for identifying rep level and departmental level development needs. f. Refine weekly and monthly reporting needed by senior management to understand call center performance, trends, and requirements. g. Implement an improved training program that ensures consistent and effective processes and procedures throughout the call center. h. Redesign and implement an incentive program that drives sales growth at a cost-to-sales ratio that is better than the current system. i. Implement and maintain an effective upsell / cross-sell program. 2. Management of administrative functions within the sales organization a. Review non-phone tasks to see which can be automated, eliminated or minimized. b. Reduce the proportion of resources dedicated to non-phone tasks. 3. Management of Tech Support group a. Develop ongoing training by Tech Support for Sales and Customer Service groups. b. Ensure that all lines have adequate tech support to meet customer’s needs. c. Ensure that Tech resources are focused on tasks that improve the customer experience 4. As a departmental leader a. Develop career paths for call center staff b. Provide timely and actionable feedback c. Ensure that team leads and senior reps have the training needed to become capable supervisory staff Necessary Skills 1. 6-8 years call center experience, including minimum 3 years leading call center operations in a 40-seat or larger call center 2. Catalog or direct response industry experience strongly preferred 3. Multi-site experience strongly preferred 4. Outstanding communication skills to facilitate working with staff 5. High level of integrity and sensitivity to confidential information 6. Strong organizational abilities and a good attention to detail 7. Ability to work independently and make well-thought out decisions 8. B.S. Degree required Salary Range $70,000 - $90,000 based on experience SUBMIT RESUME TO: Register to View

Job Title: Bi-Lingual Coordinator - Customer Service Company: Verizon Wireless Location: Tampa, FL Description: .ugDivBody_hj .ugFrame_hj .ugHeader_hj .ugMainWrap_hj .ugLeftWrap_hj .ugLeftCol_hj .ugFlash_hj .ugFlashPlace_hj .ugLeftSec_hj .ugLeftText_hj .ugLeftText_hj a:link .ugLeftText_hj a:visited .ugLeftText_hj a:hover .ugLeftText_hj a:hover .ugRed_hj .ugRightWrap_hj .ugRightCol_hj .ugJobTitle_hj .ugJobIn_hj .ugJobStyle_hj .ugTable_hj .ugLTD_hj .ugJobDesc_hj .ugApply_hj .ugImages_hj Who We Are: Were a company whose values Integrity, Respect, Performance Excellence, and Accountability - guide the actions of every member of our team, and serve as a source of pride. They are a reflection of our determination to provide superior solutions to all of our global clients. Our mission is to deliver value through global capabilities, integrated service portfolios and our commitment to a customer-first philosophy. Our employees drive our vision to be the premier global communications partner for large business customers, government and education. What We Do: At Verizon Wireless we believe in delivering a world-class customer experience. We embrace a culture of customer-centric behavior, strong financial discipline and ethical practices. We strive to provide a challenging and innovative employee work environment, and we offer Total Rewards for a job well done. What We Offer: When you help us deliver on our promise to our clients, we return the favor by delivering best-in-class rewards and benefits to you through our Total Rewards package, including medical/dental/vision from day one, 401(k), paid vacation and holidays, work/life programs, continuous learning, and generous tuition assistance. What Are You Waiting For? With so many opportunities within so many disciplines, theres certain to be a position thats just right for you at Verizon Wireless. Visit www.careersatverizonwireless.com to learn more. Bi-Lingual Coordinator - Customer Service Job Reference Number 249429 Location Tampa, FL Responsibilities Bi-Lingual Coordinator - Customer Service New Hire Class starts April 19, 2010 (1) Primary function is on-line Associate handling Bilingual (Spanish) inbound service calls in a variety of queues. (2) Handles situations, which may require adaptation of response or extensive research. (3) Assesses needs and suggests/promotes alternative products and services. (4) Works independently and handles situations, which may require adaptation of response or extensive research. (5) Efficiently handle multiple call types (Technical Support, Ez Move, etc.) (6) Strives for first call resolution on every call and is accountable to resolve the call in its entirety. (7) Assesses needs and suggests/promotes alternative products and services. (8) Uses resources for information gathering, rerate and other calculations. (9) Act as a role model by demonstrating strong communication skills, work ethics and sound judgment in the application of policies, procedures and guidelines. (10) Assist in other departments or workgroups as needed. (11) Assist with special projects and serve as SME on various projects (Must be meeting or exceeding current performance targets.) Note: Anyone on active discipline will not be selected for special tasks other than primary function.Qualifications:****MUST BE FLUENT IN SPANISH**** * Good negotiation skills with in-depth knowledge of roaming, billing and payment options, Tier 1 troubleshooting, enhanced services and equipment programming and problem-solving * Willingness to work flexible schedules to provide coverage for the call center during all hours of operation. * Exceptional communication (verbal & written), negotiation and independent decision making skills. * Ability to prioritize and manage multiple tasks. * Models core values in daily interactions with customers and employees at all levels * Strong working knowledge of center processes and procedures with attention to detail * Self-motivated, creative, flexible, willing to take initiative and be accountable for actions. * Excellent organizational and time management skills. * Demonstrated effective leadership and interpersonal skills • MTAS, MARS and Remedy knowledge a plusWe are an equal opportunity employer m/f/d/v.It takes dedicated, hard-working people like you to provide the nation's best, most reliable wireless network. That's why we offer some of the best benefits around. And the best part is, the day you start is the day your medical/dental/vision/life insurance, paid vacation, training and tuition reimbursement benefits start.We also know how important work/life issues are in today's marketplace. And we reward you with competitive time off and employee assistance programs so you can manage work with the rest of your life. Address: Basking Ridge, NJ Phone: Not Available Fax: Not Available Company: Verizon Wireless

Job Title: Telemarketing & Customer Service Coordinator- $12-$15/hr Company: Location: Orlando, FL Description: ARE YOU READY FOR A FRESH SPRING START IN 2010? Are you a top-notch Telemarketing & Customer Service Professional? PLEASE READ ENTIRE POSTING: This position includes telemarketing, customer service & administrative duties. Daily duties include but are not limited to the following: 50% - Service Coordination (2 ½ Days) -Route service calls -Tech support (work with service technicians) -Scheduling service calls & preventative maintenance work -Setup quotes & follow-up -Coordinate Work Orders & Time Sheets from Techs -Setup Sales Orders & Weekly Invoicing of Service Work Orders 35% - Telemarketing (1 ½ Days) -Setting sales appointments -Cold calling new customers (lists & friendly phone scripts provided) -Reaching out to existing customers via phone/email -Follow-up on monthly marketing campaigns -Send out service reminders to customers with no service contracts 15% - Administrative -(1 Day) -Organize Customer Files and records -Input/Update Customer Machine data into company software -Work with in-house team on company projects If interested in this new opportunity, we want to meet you! We are an industrial products distributor looking to hire a seasoned Telemarketing & Customer Service Coordinator Register to View $12-$15/hr (based on experience) to start ASAP! This position is designed to support Industrial Equipment Sales, Service/Maintenance, Marketing and some Office Administration. This is an ideal opportunity to play an integral role in our company''s success and make good money in the process. For the right telemarketing & multi-tasking candidate, this position could become full-time in 6 months-1 year after review and probationary period. Office Hours Monday - Friday 8:00am - 5:00pm. Qualified candidates must possess strong organizational, communication and problem solving skills. Must be a team player and will need to be positive, highly motivated, familiar with business phone etiquette, computer competent on email, internet, etc., and customer oriented. This will include contacting existing customers via phone on our full-array of capabilities, introducing new products, services and exciting monthly promotions, and developing new customer accounts. Candidate must work with in-house team to develop proposals and possess excellent telephone presentation skills. Prior customer service and telemarketing experience in an industrial products environment is desired, but will train the right candidate who is eager to learn the industry. This is a full time entry level position. Please review our website prior to applying and in preparation of a forth-coming interview http://www.FloridaAirTech.com Email resumes via link above in text, PDF. or MS Word format. Fax resumes to Register to View ATTN: Human Resources RE: Customer Service Position Candidates must include contact information (email, phone number, where job posted, etc.) for scheduling. Thank you. NOTE: PLEASE NO PHONE CALLS ONLY EMAIL OR FAX RESUMES OR FAXES. We will not respond to direct website inquiries. We will contact you with further details and for consideration. Daily interviews are being scheduled 9:00am-2:00pm.

Job Title: Director Customer Service Company: Covidien Location: Miami, FL Description: SUMMARY OF POSITION:Direct customer service contact centers and customer service activities within the Latam structure, to ensure that the needs of our customers are met in a timely and professional manner. This position is responsible for all operational aspects of the Customer Service teams in LATAM including staffing, training, motivating and coaching. Attract, develop and retain a high performance team.This position provides the direction and strategy that will drive process standards, metrics, perforamnce goals , reporting and organizational structure that will support the vision for customer focus and sales fulfilment within the supply chain. The position will develop the focus for customer analysis and data reporting that will help identify performance strengths and weaknesses. The position will also be responsible for developing Customer oriented activities, improved order process and services that will assist to focus the customer solutions on areas of opportunity. Position will provide communication and cordination between the commerical and service areas as well as other deptartments to align business requirements, with customer requirements and supply chain capabilities.ESSENTIAL FUNCTIONS:Focus on establishing and maintaining a high performance/high quality culture by recruiting talented staff, providing appropriate training and ongoing performance management2. Accountable for total delivered customer experience and cost within the Supply Chain.3. Identify and model processes, strategies and technological solutions to meet business requirements -- internal and external -- while adhering to the Covidien Supply Chain philosophies.4. Interface with global business unit sales & marketing teams as well as supply chain leadership to link specific and specialized requirements and business practices with customer service philosophies and core competencies.5. Responsible for all operational aspects of the CRP team – including staffing, training, motivating and coaching.6. Deliver a peer class level of service, utilizing continuous improvement methodology and state of the art technology.7. Ensure all processes are running smoothly by achieving “right” practice standardization and compliance with all internal controls, policies and procedures8. Identify and model processes, strategies and technological solutions to meet business requirements -- internal and external -- while adhering to the Covidien Supply Chain philosophies.9. Interface with business unit sales and marketing leaders to link requirements and business practices with customer service philosophies and core competencies.10. Ensure current practices meet or exceed business and customer needs through assessment and feedback (Voice of the Customer; Voice of the GBU)11. Monitor and adhere to departmental budget.12. Deliver a peer class level of service, utilizing continuous improvement methodology and state of the art technology REQUIREMENTS - QUALIFICATIONS: Director Customer Service B.S./B.A. in Business or related field10+ years experience in supply chain management. 4+ years direct people management experience to include proven results in employee development, recognition of results and employee motivation. Previous planning experience required. Previous customer service experience required.Strong project planning capabilities and demonstrated project management skillls. Knowledge of distribution, logistics, warehousing and transportation. Experience establishing key performance indicators to benchmark, track and continuously improve overall performance is desired. Working knowledge of Mallinckrodt order management, contract administration, and/or sales reporting systems. Working knowledge of Mallinckrodt customers and product lines. Excellent oral and written communication skills required. Exceptional interpersonal skills requiredHighly motivated, detail-oriented individual with strong management and analytical skills. Prior experience and knowledge of shared services and a solid understanding of Covidien’s businesses. Ability to cultivate an environment focused on customer satisfaction, through building productive external and internal relationships. Experience with hands-on utilization of current supply chain software applications and systemsDemonstrated analytical and problem solving skills. Ability to make sound decisions quickly.

Job Title: BILINGUAL CUSTOMER SERVICE COORDINATOR Company: Autonation Location: Pompano Beach, FL Description: The role of the BDC associate is to respond effectively to all phone-sourced vehicle inquiries that come to the dealership. Their goal is to generate a response, set an appointment, meet with and sell a new or used vehicle to this customer while achieving acceptable levels of gross and customer delight with their experience.

Job Title: Call Center Director Company: Location: Fort Myers, FL Description: J.Lodge is the leader in the Call/Contact Center Industry. We currently have employees in 27 states and growing. Due to strong growth we are in need of a Call Center Director. This position will be located in our Corporate Headquarters in Fort Myers, FL. Overview: The Director?s primary role is to be a hands on individual leading the execution of all in-bound and out-bound sales and service functions. Overseeing operations both at the department and corporate levels. Job Requirements: ?Manage quality call center sales and service functions. ?Provide strong departmental planning, direction and execution. ?Stay on track with corporate initiatives and effectively meet/exceed profitability, productivity and efficiency goals. ?Appropriately staff call center to meet call flow patterns ?Implement and refine reports and strategy to accurately measure staff productivity. ?Identify and resolve department needs and weaknesses. Education and Skills Required: - B.S. Degree - 3-5 years of call center experience - 2-5 years managerial experience - Excellent verbal and written communication skills - Excellent verbal and written communication skills also in Spanish preferred but not required - Proficient use of Microsoft Office Suite, intermediate computer knowledge. When responding to this posting please put Call Center Director in the subject line and attach cover letter, resume and salary history (Word or PDF preferred). Visit us at www.jlodge.com to learn more about our company!

Job Title: Customer Service Coordinator- $12-$15/hr Company: Location: Orlando, FL Description: ARE YOU READY FOR A FRESH START IN 2010? Are you a top-notch Customer Service Professional? PLEASE READ ENTIRE POSTING: This position includes telemarketing, customer service & administrative duties. Daily duties include but are not limited to the following: 50% - Service Coordination (2 ½ Days) -Route service calls -Tech support (work with service technicians) -Scheduling service calls & preventative maintenance work -Setup quotes & follow-up -Coordinate Work Orders & Time Sheets from Techs -Setup Sales Orders & Weekly Invoicing of Service Work Orders 35% - Telemarketing (1 ½ Days) -Setting sales appointments -Cold calling new customers (lists & friendly phone scripts provided) -Reaching out to existing customers via phone/email -Follow-up on monthly marketing campaigns -Send out service reminders to customers with no service contracts 15% - Administrative -(1 Day) -Organize Customer Files and records -Input/Update Customer Machine data into company software -Work with in-house team on company projects If interested in this new opportunity, we want to meet you! We are an industrial products distributor looking to hire a seasoned Customer Service Coordinator Register to View $12-$15/hr (based on experience) to start ASAP! This position is designed to support Industrial Equipment Sales, Service/Maintenance, Marketing and some Office Administration. This is an ideal opportunity to play an integral role in our company''s success and make good money in the process. For the right telemarketing & multi-tasking candidate, this position could become full-time in 6 months-1 year after review and probationary period. Office Hours Monday - Friday 8:00am - 5:00pm. Qualified candidates must possess strong organizational, communication and problem solving skills. Must be a team player and will need to be positive, highly motivated, familiar with business phone etiquette, computer competent on email, internet, etc., and customer oriented. This will include contacting existing customers via phone on our full-array of capabilities, introducing new products, services and exciting monthly promotions, and developing new customer accounts. Candidate must work with in-house team to develop proposals and possess excellent telephone presentation skills. Prior customer service and telemarketing experience in an industrial products environment is desired, but will train the right candidate who is eager to learn the industry. This is a full time entry level position. Please review our website prior to applying and in preparation of a forth-coming interview http://www.FloridaAirTech.com Email resumes via link above in text, or MS Word format. Fax resumes to Register to View ATTN: Human Resources RE: Customer Service Position Candidates must include contact information (email, phone number, where job posted, etc.) for scheduling. Thank you. NOTE: PLEASE NO PHONE CALLS ONLY EMAIL OR FAX RESUMES OR FAXES. We will not respond to direct website inquiries. We will contact you with further details and for consideration. Daily interviews are being scheduled 9:00am-2:00pm.

Job Title: Veterinary Receptionist - Customer Service Coordinator Company: thomas country oaks animal hos Location: Palm Harbor, FL Description: Veterinary Receptionist or Customer Service Coordinator is needed for a busy, growing small animal hospital in Palm Harbor. Veterinary hospital experience needed. AviMark experience is a plus. We are seeking a motivated, efficient and friendly individual with good communication skills and the ability to multitask. Must be a team player, show initiative and enjoy people & animals! We have an excellent clientele and seek to provide quality medical and surgical care in a warm, friendly environment. Position involves providing excellent client care balanced with efficient scheduling, managing of phones and emergencies and helping the medical staff manage their duties effectively.Benefits include pet health insurance, IRA, paid vacation/holidays, etc. See our Website at www.CountryOaksAnimalHospital.com . Please forward applications to our E-mail address via this ad or fax to Register to View . To apply in person please visit us at 1412 Belcher Rd. Palm Harbor FL 34683Reference Code Register to View