Customer Service Director Resumes in District Of Columbia
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1.
D Cooper Location: Washington, DC 20024 ... ny resources, budget and recommendations on how to improve the company's market share. CORE COMPETENCIES · Rain Maker · Program Management · Training Manager · Strategy and Transformation Manager · Human Capital Management Consultant · Change Manager · Strategic Communicator PROFESSIONAL ACCOMPLISHMENTS · Program Managed large-scale government human capital initiatives such as workforce planning, human capital strategy development, competency modeling. Managed organizational analysis around procurement, human capital practices and offered recommendations for improvement. · Information Technology Change Manager with proven success working with complex organizations to ...
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R Baylor Location: Metro Area, DC 20745 ... orate environments relating to customer/member support, contact centers, client management & provider relations/contra cting. Experience managing various levels of employees including union & non-union. Experience managing groups from 5-150. PROFESSIONAL EXPERIENCE Medical Funding Services (MFS), Inc – Rockville, MDApril 2006 – Present Executive Director – Provider/Client Management Operations Responsible for strategic partnerships and contract relations for healthcare systems, major medical centers and physicians groups nationwide Direct & manage all aspects of the MFS Provider Operations with primary focus on strong customer relationships and superior in ...
95 hits
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R Overturf Location: Woodinville, DC 98077 ... UTIVE PROFILE Highly accomplished Business Executive offering more than 25 years experience driving profitable growth in challenging, competitive markets qualified for CEO/COO/Division alOperationsGene ral Manager's position with a company demanding expertise in operations management, P&L and new service/product launch. Decisive, solutions-focuse d, and results-oriented expert in building and revitalizing a company's organizational infrastructure, services/product s, technologies, processes, measurement systems, and sales/marketing strategies to optimize results. Possesses strong leadership, communication, analytical skills.Solid track record of successful experience includes optimizin ...
93 hits
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C Burghart Location: Everett, DC 98208 ... o high standards, positive attitude, reliable and organized. I am able to work within a team environment as well as being independent and self starter. Detail orientated with a background of problem solving skill and ability to multi-task.Speci al Skills: Microsoft Word, Microsoft Excel, Microsoft outlook, Industrios (MRP System), Axapta (MRP System)Experienc e: Umbra Cuscinetti, IncMarch 2006- Contract and Repair and Overhaul AdministratorJun e 2009 Participated in contract negotiations with customersReviewe d all contracts to verify that the following terms and conditions are correct Followed through with checking pricing, open issues, Delivery schedules, quality requirementsAbil ity ...
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D Davis Location: Vancouver, DC 98684 ... e. One such example is the call center monitoring desk model I developed and put into production within my first month in the position of operations planning analyst pictured above behind me. I utilized the multi-monitor capability of WIN 98 when it was first released to attach three computer monitors per system for the real time management of a multi-contract call center. Through this configuration I was able to cut the floor space used initially by half, lowered the over all set up expense of a non-revenue generating department by the cost of 8 computer systems. During the operation of this model our department was able to cut labor cost by $80,000.00 for a Memphis call center with out the ...
89 hits
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S Moreau Location: Washington, DC 20009 ... .com/in/sandr inemoreau SUMMARY OF QUALIFICATIONSHi ghly accomplished professional with a distinguished career building, revitalizing, integrating and optimizing customer serviceorganizat ions to achieve results and facilitate growth. Adept at formulating and implementing effective policies and procedures.Prove n success in establishing and directing teams to constantly achieve record-high customer satisfaction rankings,improve ments to the bottom line and turnaround of underperforming operations in the technology fields. Strategic analyst,planner and problem solver with keen negotiation and communication skills. Interacts effectively with teams ...
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V Randolph Location: Washington, DC 20001 ... Service - Sales Represenative Let Me Guide "U" is a tour company that provides tour to large and small groups visiting the historic site, i.e. White House, Air & Space, American Indian, and the zoo. I am a license tour guide that is the guide to lead the groups to all tour sites. I also promote the tour packages to area hotels. We also tour Mount Vernon our 1st president home George Washington. I work the customer service information desk to give maps of tour site, and directions to where ever the tourist may be visiting. Computer Skills Microsoft Office Suite,Word,Power Point, data entry. Professional Activities Alternative Dispute Resolution, ...
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D Garnett Location: Washingtondc, DC 20019 ... solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality.Educatio nEverett's CollegeSmall Business Management 2005Relevant Courses:Project Management for Executive AssistantsMS Office for Professional StaffElectronic Presentations for Business Professionals Keyboarding and Document FormattingCommun ication Skills for Executive Assistants Finance for the Non-Financial Manager Professional Office ProceduresEveret t's College Medical Assistant Medical Assistant Diploma 2004Largo High SchoolHigh School Diploma 2003Key SkillsOffice Skills:Office ManagementRecord s Management ...
83 hits
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M Smith Location: Yakima, DC 98908 ... learned while attending Perry Technical Institute.EDUCAT IONPenn Foster Online October 2009 - PresentOccupatio nal Therapy AideTrained in medical terminology, including anatomical positioning and therapeutic terms, information about Activities of Daily Living (ADL) therapy, adaptive equipment, workplace health and safety.3.8 GPAPerry Technical Institute September 2008 - September 2009 Office Administration ProgramTrained on Microsoft Office 2007, spreadsheet generation, database entry, presentation software abilities, word processing, created agendas and minutes for meetings, financial and managerial accounti ...
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A Phoenix Location: Washington, DC 20009 ... - Call Center Development Management professional experienced in small to large business settings. Innovative and energetic with vision and determination to exceed goals. Highly effective communicator both orally and in writing to influence a positive outcome. Solid negotiation and interpersonal relationship skills with the ability to cultivate strategic business partnerships. Creative problem solver with the ability to drive revenue growth, resolve conflict, and improve morale. Decisive team leader with extensive experience recruiting and hiring call center employees, developing talent and creating effective training programs. Equally strong in budgeting and financial management. PROFESSIO ...
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