Customer Service Director Jobs in District Of Columbia

Job Title: Director Customer Service Division Job in WASHINGTON, DC Company: Federal Government Jobs Location: Washington, DC Description: Director Customer Service Division Job in WASHINGTON, DC Vacancy No. 1000140TC06 Department Office of the Chief Financial Officer Salary $123,758.00 to $155,500.00 Grade 15 to 15 Perm/Temp Permanent FT/PT Full-time Open Date 3/18/2010 Close Date 3/31/2010 Job Link Who may apply Status Candidates Locations: ( Help make everyone's job search easier! Report incorrect job locations. Include a new Location) WASHINGTON, DC remove Job Description (Please follow all instructions carefully) Job Title: Director, Customer Service Division Department: US General Services Administration Agency: Office of the Chief Financial Officer Sub Agency: General Services Administration Job Announcement Number: 1000140TC06 Salary Range: 123,758.00 - 155,500.00 USD /year Series & Grade: GS-0301-15/15 Promotion Potential: 15 Open Period: Thursday, March 18, 2010 to Wednesday, March 31, 2010 Position Information: Full-time Permanent Duty Locations: 1 vacancy - Washington, DC Who May Be Considered: You may be considered under this announcement, if you meet either "A" or "B" below: A.  Reside in the Washington, DC metro area and are a: Current Federal employee serving on a career or career-conditional appointment; Reinstatement eligible; Eligible for a non-competitive appointment under a Special Appointing Authority; e.g., Disabled Opportunity Program, 30% Disabled Veterans, Veterans Recruitment Appointment, etc. B.  A veteran eligible for a VEOA appointment. Job Summary: GSA employees leverage the buying power of the federal government to acquire best value for taxpayers and our federal customers. We exercise responsible asset management. We deliver superior workplaces, quality acquisition services, and expert business solutions. We develop innovative and effective management policies.  GSA has been repeatedly named by the Partnership for Public Service as one of the "Best Places to Work in the Federal Government". As the Director, Customer Service Division, you will be responsible for planning, directing, and managing the development, execution, and maintenance of the Customer Service Division. GSA offers its employees a wide range of  benefits including: Federal health insurance plans (choose from a wide range of plans) Life insurance coverage with several options to choose from Leave policies to help you take care of your personal, recreational, and health care needs Thrift Savings Plan (similar to a 401(k) plan) Flexible work schedules and telework Transit and child care subsidies Training and development This position is located in the Office of the Chief Finanicial Officer, Financial Management Systems Office, Customer Service Division.  This office is responsible for providing financial information solutions through a fully integrated financial management system. Key Requirements: Apply online (See How to Apply Section) U.S. Citizens or Nationals Males born after 12/31/59 must certify registration with Selective Service Suitable for Federal employment Meet time-in-grade requirements within 30 days of closing date Major Duties: The incumbent of this position serves as the Director, Customer Service Division.  As such, the major duties include: Supervises, directs, and manages the activities of the Customer Service Divison, Branch Chief(s) and associates providing day-to-day guidance and direction in accomplishing the work and responsibilities of the office. Directs financial management systems Customer Service, communications, and change management programs including oversight of the consolidated application helpdesk, development and implementation of strategic customer service, communication and change management plans and milestones. Serves as a center of expertise in customer service quality management, change management methods, in-depth knowledge of communication theories and applications. Qualifications: The GS-15 salary range starts at $123,758 per year, if you meet the following qualifications.  You must meet all qualification and eligibility requirements within 30 days of the closing date of this announcement. To qualify, you must demonstrate one year of specialized experience equivalent to the GS-14 level in the Federal Service. Examples of such experience are:  directing, managing, and coordinating a customer service division for financial management programs.  This experience must include evaluating and analyzing customer service, communication, and change management for financial management systems; applying qualitative, and/or quantitative methods to assess and improve financial program effectiveness; developing customer service and communication policies; and working with other agencies to promote mutual collaboration to achieve results. If selected, you must meet the following conditions: Serve a one year probationary period (unless you have previously satisfied this requirement). Complete a one year supervisory or managerial probationary period, unless this has been previously fulfilled. This position requires occasional travel. Complete an OGE Form 450, Confidential Financial Disclosure Report, and obtain approval that no conflict or an appearance of conflict exists between your financial interest and this position. Undergo a background investigation and favorable adjudication.  This position has been designated as a Public Trust Position. Be able to make a direct deposit to a financial organization of your salary check. Complete a "Declaration of Federal Employment" (OF-306) to determine suitability for Federal employment. If you are not a current GSA employee, you must complete the Department of Homeland Security (DHS) Form I-9 to determine identity and employment (work status) eligibility.  GSA will verify the information through the DHS e-Verify automated system.  Any identified discrepancies must be resolved as a condition of continued employment. How You Will Be Evaluated: If you are found qualified for the position, your responses to the self-assessment vacancy questions will be used to assign a numerical score.  If your responses to the vacancy questions are not supportable by your resume then your score may be adjusted lower by the Human Resources Specialist.  Scores are not augmented by Veteran's preference points for this type of announcement (Merit Promotion). You will be evaluated on the vacancy related questions that were designed to assess your overall possession of the following competencies/knowledge, skills, and abilities: 1.  Ability to direct and oversee the overall planning, direction and supervision of work operations in support of the agency mission. 2.  Knowledge of financial management systems to act as director with responsibility for planning, directing, and managing the development, execution, and maintenance of the Customer Service Division. 3.  Ability to plan and execute major agency professional, technical, administrative, fiscal, or other specialized Customer Service, Communication, and Change Management initiatives. 4.  Ability to apply a wide range of qualitative and/or quantitative methods to assess and improve program effectiveness and/or complex management and organizational processes, projects, and systems. If you are an Interagency Career Transition Assistance Plan eligible or a GSA Career Transition Assistance eligible, you must be considered well qualified (minimum score or 85) to receive priority.  ICTAP/CTAP To preview questions please click here. Benefits: GSA offers a comprehensive benefits package.  To explore the major benefits offered to most Federal employees, see Benefits. Other Information: BARGAINING UNIT STATUS:  None GSA does not accept applications or application materials submitted with Government-paid postage. Travel, transportation, and relocation expenses are not authorized for this position.  Any travel, transportation, and relocation expenses associated with reporting for duty in this position wil

Job Title: Client Service Director, Beijing Company: TheLadders Location: Washington, DC Description: Title: Client Service Director, Beijing City: Washington, State: DC Description: Client Service Director, Beijing The successful applicant should be a US GAAP expert, who will be responsible for US GAAP related project management, including advising clients on complicated accounting issues and preferably having experiences in transaction services including IPO and Mergers & Acquisitions. Responsibilities  Manage US GAAP related finance projects for PRC clients and multi-national corporation clients, including advising clients on complicated accounting issues (tax knowledge is a plus) in transaction services including IPO and M&A.  Provide project scoping, develop project proposals and follow up on execution of the projects through effective communications with the client and candidates assigned to the project. Make formal and informal presentations about our company and our service lines in front of the client.  Develop relationships with inter-media professional firms, including Big 4, investment bank, private equity and venture capital, as well as direct clients from enterprises to further pursue business opportunities. Strengthen and cultivate relationships with existing clients through frequent communication and client visits.  Build up and train a team of consultants to deliver professional services to clients. Requirements  US GAAP expert who can advise clients on complicated accounting issues. Preferably having experiences in transaction services including M&A and IPO in US capital markets (NYSE, NASDAQ, OTCBB, etc).  10+ years experience, including Big 4 audit or consulting experience.  Proficiency in English and Mandarin, both verbal and written; foreign expatriate, returnee or native speaker of English is highly desired.  Ability to respond effectively and quickly to clients' needs and issues  Ability to negotiate and communicate complex concepts/business issues verbally and in writing to clients and our project team.  Ability to prioritize multiple responsibilities/projects.  4-year Bachelor's degree required, CPA strongly preferred  US Tax knowledge is a plus.  Cross-cultural, mature and versatile, self-driven, enjoys working in a fast-paced entrepreneurial environment, and also a good team player. Reporting to Beijing Managing Director, this is an exciting opportunity to work for a business with significant growth globally over the past ten years. This is a localized position with no relocation assistance. However, Resources offers an attractive compensation that includes a base salary, incentive bonus and a range of other benefits. Data Received will be for recruiting purpose only Resources Global is the only professional services firm dedicated to helping clients change their business from the inside out. Living and working within our clients countries, cultures and languages, we help local business leaders -- and their global operating teams -- execute internal initiatives. With experience across many disciplines -- finance and accounting, information management, human capital, supply chain management, legal and internal audit -- we help teams address complex situations on the inside of business. Working side by side with the client team, we solve problems, execute and transfer knowledge. In other words, we help get the internal work done, while building the team's capability to change and operate in brand new ways. Resources Global was founded in 1996 within a Big 4 firm and today, we are a publicly-traded company (NASDAQ: RECN). Our 2,800 professionals, from more than 80 practice offices, serve over 2,100 clients in 66 countries. In 2009 Resources was recognized by Forbes as one of the 100 Most Trustworthy Companies.