J Martin Location: Hartford, CT 06106 ... minology, Criminal Justice, • Microsoft Works Business Administration, Clerical Skills, Office Skills • WordPerfect 6. / 7 Human Resources, Management Skills, Receptionist• PowerPoint Supervisory, Business Communications• Excel Credit Specialist, Banking, Finance, Taxes• Outlook Customer Care Representative(C all Center)• Access Bookkeeping, Collections, A/R, A/P• Word 2000 Accounting, Insurance Underwriter Assistant• Graphics Legal Transcription, Claims, Billing & C oding• Internet Explorer Secretarial Skil ...
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A Groccia Location: Stamford, CT 06902 ... fully utilized to maximize growth and company profits. EXPERIENCE CM ALMY, Inc, Greenwich, CT 4/97 – 7/06 Manager – Customer Service Operations • Managed the Customer Service / Call Center Department consisting of 2 Supervisors and 20 representatives in providing Order Management and Customer Service support to Churches, Religious Institutions, Clergy, and their members in purchasing decorative furnishings, apparel, worship-related products, and gifts through telephone (inbound / outbound), web, direct mail, and catalog venues. • Developed and implemented revenue generation activities and coordinated the inside-outside handoffs to assure that maximum sal ...
95 hits
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J Marino Location: Middlebury, CT 06762 ... 228 Acme Drive, Middlebury, CT. 06762 ·203-758-1478 ·jgmmom@sbcgloba l.net Jonni G. Marino Objective To secure a position with a Company, that will enable me to continue learning and apply my skills. As a professional in business, I am committed and loyal. My talents that I would bring to your company are several years of experience in customer relations, dealing with the public on all levels, troubleshooting and problem solving situations that may arise. My management skills are strong, being a team player and always motivating the people around me and creating an atmosphere that is positive and happy. Experience N & D Enterpris ...
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L Lambert Location: Windsor Locks, CT 06096 ... ing successful customer service operations in diverse environments.Lea d large teams, across multiple locations, in transformative change, developing Call Centers that contribute to overall customer satisfaction and business results. Establish strategy for the teams.Combine strong technical background and aptitude with leadership, strategic planning and organizational skills to develop comprehensive global customer service organizations to meet customer requirements.Ser ve as vital project manager and member for deployments, acquisitions, and consolidations, implementing new processes and changes as needed as result of project.Utilize continuous improvement process, value added approach to ...
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R Maloney Location: Ellington, CT 06029 ... product and organizational development, training, and customer service. Committed to developing and executing efficient strategies that deliver tangible, profitable results. Creative problem solver with a proven track record of increasing performance levels, customer satisfaction ratings, and sales growth. Adapts easily to any situation and thrives in fast-paced, high-pressure environments. Driven leader with solid coaching, motivational, interpersonal, communication, and decision making skills.Areas of expertise:Sales Strategic Planning Program ImplementationSi x Sigma Process Improvement Customer Service Center Management Team Facilitation Client Relations Curricul ...
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L Becker Location: Westbrook, CT 06498 ... ational performance by revamping and managing daily operations, implementing new policies and procedures, and elevating production levels. Quality focused tactician, proven ability to execute initiatives that resolve problems, improve quality and timeliness of deliverables, elevate customer satisfaction levels, and enhance profitability. Poised professional with outstanding communication and negotiation skills, proficient at initiating and growing relationships with vendors and internal / external customers. Motivational, proactive leader, adept at piloting highly qualified teams to meet or exceed established performance standards. Dedicated to providing contributions that help achieve both ...
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B Kryzanski Location: Oxford, CT 06478 ... s of experience directing and managing loyalty marketing programs with a focus on revenue growth, revenue retention and major reductions in customer churn/turnover. QUALIFICATIONS: • Strategic visionary, identifying and capitalizing on business growth opportunities. • Excellent leadership skills, providing clear direction and guidance. • Outstanding operational management skills, taking ideas from start-up to successful fruition. • Strong advocate of teamwork, customer excellence and positive change. • Highly skilled public speaker, coach and motivator. • Genuine passion for pursuing customer excellence. WORK EXPERIENCE: 2003 - Present CHARTER COMMUNICATIONS, Newtown, CT ...
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L Peschke Location: Manchester, CT 06040 ... r satisfaction and profitability. SUMMARY Customer Service/Call Center Manager with over 15 years professional leadership experience in supporting various duties included but not limited to; day to day operations, P&L functions and special projects. Highly energetic, goal oriented team player and builder. Consistent excellences in developing process improvements. Ability to drive performance using call center technology, best practices, policies and procedures. Extremely motivated and has the talent to build and manage relationships across all organizational functions. Key competencies: * Training, Mentoring & Coaching Staff * Problem Resolution/Custo mer Service * Staffing (Hi ...
83 hits
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W Mcmanus Location: Westport, CT 06880 ... mmunity. Experience includes a diverse range ofroles: Front Office / Client Services, Middle Office Trade Support, Back Office /Operations. Special expertise in:Compliance and Industry Regulation Project ManagementClient Development Electronic Trading Platforms GMI, R/N, Clear-Vision Collateral & Risk Management PROFESSIONAL EXPERIENCECitigr oup. Consultant May 2009- PresentInstituti onal Client Group / Client Services and Trading* Advising in Client Services, overseeing Institutional clients and Hedge Funds, ensuringthat accounts are trading within credit levels. Established flash report, highlightingacco unts that have exceeded credit limits. Report is e-mail ...
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S Mecca Location: Cromwell, CT 06416 ... l skills and strong attention to detail.A results-oriented achiever who has earned numerous promotions. Recognized for productivity level, knowledge and work-ethic.A track record of providing superior customer service to internal and external colleagues. Highly effective in a team environment.PROF ESSIONAL EXPERIENCECONNEC TICUT STUDENT LOAN FOUNDATION, Rocky Hill, CT 5/1993 -12/2009Manager of Loan Guarantee and Origination 3/2009 - 12/2009 Manage a staff of 10 employees and oversee customer service, loan guarantee, loan origination, and processing default fee payments from lenders, while maintaining a telephone grade of service of greater than 90% while reduction in staff was occur ...
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