Customer Service Director Jobs in Colorado

Job Title: Call Center Director, Greeley, CO Company: Technology Resources WorldWide Location: Denver, CO Description: I'm looking for someone with heavy expertise in Call Center Sales Operations (i.e. inside sales), who can drive revenue and has a good knowledge of CRM technology.I have an outstanding company that's definitely heading North! The compensation is excellent and there is an equity play.The Director of Sales Operations and is responsible for managing operations, training, planning and strategic direction to support business objectives for the company's growing Inbound/Outbound Sales channel. The candidate is responsible for driving performance and revenue and improving processes, conversion rates, and contribution while maintaining optimum service levels and quality. The candidate will support new inbound sales programs, create operations requirements, and manage new program launches. The candidate will also collaborate with internal business teams to manage growth plans.Primary Responsibilities:* Manage day-to-day operations and key performance metrics for inbound/outbound phone sales channel and support and training functions.* Define weekly operations requirements for Sales management teams and closely monitor their successful implementation at call center.* Analyze sales call center operational procedures to identify improvements and efficiencies and implement those improvements.* Monitor and track sales performance, manage analysis and reporting of current programs.* Develop appropriate sales incentive programs to motivate sales organization and maximize revenue and contribution.* Effectively design and develop telesales training programs, conversion strategies and scripting to optimize existing programs.* Use leadership skills to work across organization and effectively influence others, including collaborating with Marketing, Finance and Business Development teams to manage change, growth plans, and issue resolution.* Provide regular department performance updates and recommendations to management team.

Job Title: Telesales / Customer Service Coordinator. Pangea skincare Company: Location: Boulder, CO Description: Pangea Organics is an independent manufacturer of organic bodycare, made up of a team of talented individuals who are passionate about creating the best, sustainable products and providing the best service possible . We believe in creating products that help rather than harm at every stage of their lifecycle. Based in Boulder, Colorado, Pangea Organics was founded on the principle belief that together, we can create a more sustainable future. We are looking for an 'Internal Sales & Service Coordinator' to join our in house sales team. If you have a 'customer centric' attitude to service, have experience in telesales, formidable customer service skills, advanced MS office skills, knowledge of quickbooks, and a work well as part of a team, this could be the right fit for you! PURPOSE: ? To ensure 360 degree internal and external customer satisfaction by providing extraordinary service of daily functions and processes. ? To maximize sales during each customer interaction and work with team members to achieve company sales goals. ? To perform duties and responsibilities reflective of the mission and core beliefs of the organization. DUTIES & RESPONSIBILITIES: ? Deliver sales objectives as defined. ? Primary contact for wholesale partners, consumers and field sales organization. ? Partner with field sales team members to ensure extraordinary customer development and follow through. ? Assist field sales team with customer service details related to credits, shipments, billing and invoicing. ? Responsible for taking orders efficiently with a focus on exceeding the expectations of our customers. ? Develop and grow sales through prospecting and relationship development. Actively make daily sales calls to new and existing accounts. ? Impart product knowledge, launch information, and use suggestive selling techniques resulting in increased sales and profitability for our customers and the organization. ? Work adeptly with both internal and external customers and respond appropriately to customer reactions. ? Listen, display patience and flexibility with excellent follow-through and a high level of attention to detail. ? Take challenges, claims, and refunds quickly, efficiently and direct to appropriate team member for resolution. ? Possess extensive knowledge of account requirements that leads to opening new accounts, increasing purchases in existing accounts and improves the overall account relationship. ? Be knowledgeable about the Pangea Organics product assortment, services and programs. ? Maintain accurate account records and notify appropriate team members when changes occur. ? Perform special functions, as delegated: customer research, mailings, and special projects. ? Perform other duties as assigned and/or requested ? Attend trade shows and appropriate trainings where necessary REQUIREMENTS: ? High school diploma or equivalent. ? Two-four years experience in related field preferred. ? Previous personal care telephone sales experience or account management preferred. ? Excellent customer service, verbal and written communication skills. ? Strong organization skills. ? Advanced level MS Excel, MS Outlook and MS Word Knowledge of Quickbooks and sales software a plus knowledge of skincare industry a plus Always beneficial never artificial www.Pangeaorganics.com